MultiConnect

What MultiConnect does

MultiConnect, a brand of spusu Deutschland GmbH headquartered in Munich, is a licensed German telecommunications operator founded in 1999 that provides cloud-based business telephony, call center, and call tracking solutions to SMBs, mid-market, and enterprise customers across the DACH region. Its product portfolio centers on two platforms: the 3CX cloud PBX offered with bundled hosting and SIP trunk services, and the proprietary iMos virtual phone system with intelligent call distribution (ACD), interactive voice response (IVR), and omnichannel routing. AI-driven add-ons — iMos CARLI (FAQ bot) and iMos RECAP (automatic call summarization) — sit on top of these platforms alongside MiFID II-compliant call recording, virtual numbers (0800, 0180, international), call tracking analytics, and A2P SMS for Austria.

The company operates its own geo-redundant data centers in Germany and Austria, holds ISO 27001 and ISO 9001 certifications, and is a 3CX Platinum Partner. Revenue is generated primarily through recurring subscriptions (3CX hosting packages from €6.80/month, iMos ACD tiers at €399 and €699/month), usage-based SIP trunking and premium-rate number revenue share, A2P SMS, and partner-channel margins from IT system houses reselling its solutions. Go-to-market combines direct enterprise field sales, inside sales, online self-service/quote requests, and an indirect partner program. Named customers span banking/fintech (PPRO Financial), data recovery (Kroll Ontrack), manufacturing (WashTec), healthcare (Frauenklinik), electronics (Eltako), and smart building automation (Loxone), with disclosed case studies reporting 30-65% telephony cost savings and 40% conversion-rate improvements following migration from legacy ISDN systems.

Name

MultiConnect

Legal name

spusu Deutschland GmbH

Website

https://multiconnect.de

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

MultiConnect, a Munich-based brand of spusu Deutschland GmbH, provides cloud PBX (3CX), iMos virtual call center, AI call summarization/FAQ bots, call tracking, and virtual numbers to SMB and enterprise customers across the DACH region.

Ownership category

akta.pro rank

Product category

Cloud Telecommunications and Contact Center Software

NAICS

Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYHDAIAHAB

Cloud PBX & Hosted Telephony

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYHDAIAHAF

Contact Center (CCaaS) & Customer Engagement Voice

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

Keywords

• Cloud telephony services
• VoIP phone systems
• Contact center solutions
• Call tracking software
• Virtual phone numbers

Headquarters

HQ city

München

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Cloud Phone System Subscription (3CX Hosting): Monthly subscription fees for hosted 3CX phone systems including hosting and SIP trunk with flat-rate calling. Starting at €6.80 per month for bundled packages.
2. iMos ACD Contact Center Packages: Tiered monthly subscriptions for virtual call center solutions with ACD: Basic (€399/month for 1-10 users), Advanced (€699/month for >10 users), and Pro (custom pricing for >100 users), plus per-minute usage fees starting at €0.079/0.10 EUR.
3. SIP Trunk Services: Connectivity services connecting customer phone systems to the public telecommunications network via SIP trunking.
4. Virtual Phone Numbers (Rufnummern): Sale and rental of virtual phone numbers including 0800 freeConnect, 0180 serviceConnect, and digital numbers. Revenue from setup fees and ongoing number rental.
5. Premium Rate Number Services (Mehrwertnummern): Provider compensation (Anbietervergütung) for premium rate service numbers (e.g., 0180, 0900), with revenue share based on call volume and duration. Standard 0180 tariffs ranging from 3.9-20 cents per call or minute.
6. A2P SMS Services: Application-to-Person SMS services, particularly in Austria, with per-message or per-segment billing.
7. Call Tracking Software: Marketing analytics software tracking which marketing sources generate phone calls, with dynamic number insertion and attribution reporting.
8. Professional Services and Implementation: Custom implementation, integration, and ongoing technical support services for complex enterprise deployments.
9. Partner Program Margins: Revenue from IT system house and reseller partners who purchase and resell VoIP solutions, with margins flowing through the partner channel.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels8 records

Core offering

MultiConnect provides cloud-based VoIP telephony, virtual phone systems, and contact center services for businesses, centered on the 3CX cloud PBX platform and the proprietary iMos Contact ACD call center solution. Offerings include hosted 3CX systems with bundled SIP trunks, intelligent call distribution with IVR and omnichannel support, virtual phone numbers (0800, 0180, international), call tracking with marketing attribution, MiFID II compliant call recording, and AI-based automation features (FAQ bot, call summarization). All services run on company-owned geo-redundant data centers in Germany and Austria, targeting SMBs through large enterprises across the DACH region.

Product overview

MultiConnect is a telecommunications provider (brand of spusu Deutschland GmbH) offering a comprehensive portfolio of cloud-based telephony and contact center solutions. The product portfolio centers on two main platforms: (1) 3CX Telefonanlage - a cloud PBX/VoIP phone system offered with bundled hosting and SIP trunk services, and (2) iMos Contact - a virtual call center platform with intelligent call distribution (ACD), IVR, and omnichannel support. These platforms are supplemented by AI-powered add-ons including iMos CARLI (FAQ bot), iMos RECAP (automatic call summarization), and various call tracking/analytics tools. The company also provides virtual phone numbers (0800, 0180, international) and specialty services including MiFID II-compliant call recording for financial services. MultiConnect targets businesses of all sizes with solutions ranging from small office VoIP to enterprise contact centers with 100+ agents.

Differentiator

Problem solved

Functional benefit

Brands

• iMos®: Virtual phone system / cloud telephone system product line including iMos® Expert, iMos® IVR, iMos® MOVE, iMos® PBX, iMos® Premium Identifier, iMos® Umbrella, iMos® CARLI (FAQ-Bot), and iMos® RECAP (automatic call summarization)
• freeConnect
• serviceConnect

Products and services

• 3CX Telefonanlage (Cloud PBX) Cloud-based IP phone system (Cloud PBX) providing VoIP telephony with auto-attendant, call routing, video conferencing, and mobile apps. Bundled with hosting and SIP trunk for SMBs through large enterprises.
• 3CX Hosting
• 3CX SIP Trunk
• iMos Contact – Virtual Call Center (ACD)
• Call Tracking Software
• Microsoft Teams Telefonie
• MiFID II Call Recording
• 0800 freeConnect (Toll-Free Numbers)
• 0180 serviceConnect (Service Numbers)
• Virtuelle Rufnummern (Virtual Numbers)
• A2P SMS in Österreich
• iMos CARLI — AI FAQ Bot
• iMos RECAP — Automatic Call Summarization
• iMos IVR — Interactive Voice Response
• 3CX Preview Dialer Koraki

Quantifiable outcome

• 65% cost savings on business telephony compared to previous system
• +5 more outcomes

Named customers13 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability8 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core and minor.

• 3CXcoreTechnology or IntegrationPlatinum Partner status for 3CX, a leading cloud PBX and unified communications platform. Multiconnect offers 3CX hosting, SIP trunk, and full implementation services. The partnership includes advanced certification and co-marketing. 3CX starting packages from €6.80/month.
• MicrosoftcoreTechnology or IntegrationDirect integration with Microsoft Teams for unified communications capabilities, allowing Multiconnect customers to use Teams as their communication interface while leveraging Multiconnect's telecommunications infrastructure.
• AKNN (Arbeitskreis Numberierungsverwaltung)minorOthersIndustry association membership since 1999, providing networking and industry standards participation in German telecommunications sector.
• BREKO (Bundesverband Breitbandkommunikation)minorOthersIndustry association membership since 2024 representing fiber and broadband providers in Germany, providing advocacy and industry networking.
• VATM (Verband der Anbieter von Telekommunikations- und Mehrwertdiensten)minorOthersIndustry association membership since 2026, representing telecommunications and value-added service providers in Germany.
• spusu Deutschland GmbHcoreOthersParent company. Multiconnect is a brand of spusu Deutschland GmbH, which is a market leader in telecommunications services in German-speaking regions. spusu handles regulatory compliance, network operations, and corporate governance.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• NFON AG: German-headquartered cloud PBX provider serving SMBs and enterprises across Europe with hosted telephony, contact center, and UCaaS solutions. Directly comparable to MultiConnect in product offering (cloud PBX), geography (DACH/Europe), and customer segments (SMB to mid-market).
• Sipgate: Düsseldorf-based VoIP and SIP trunk provider offering cloud PBX, SIP trunking, and mobile telephony for German SMBs. Directly comparable in core SIP trunk and hosted PBX offerings within the DACH market.
• Placetel (by Sinch): Cologne-based cloud telephony and contact center provider serving German SMBs and mid-market customers. Directly competes with MultiConnect's 3CX and iMos ACD offerings in the DACH market with similar subscription pricing and feature sets.
• Easybell: German SIP trunk and VoIP provider serving SMBs with cloud telephony, virtual numbers, and SIP connectivity. Comparable to MultiConnect's SIP trunk and virtual number products within the DACH SMB market.

Emerging players

• 3CX: Global software provider of the 3CX phone system platform that MultiConnect hosts and resells. While MultiConnect is a Platinum 3CX partner, 3CX also sells direct and through other partners, creating both a partnership and indirect competitive dynamic.

Broad incumbents

• 8x8: Global UCaaS and CCaaS provider with European operations. Competes with MultiConnect in the cloud PBX and contact center space, though typically targets larger enterprises than MultiConnect's SMB and trade segment focus.
• RingCentral: Global UCaaS and CCaaS leader with expanding presence in Europe. Competes with MultiConnect for enterprise and mid-market cloud telephony deals, though focused on broader global segments rather than DACH-specific niches.
• Genesys Cloud CX: Global contact center-as-a-service platform with cloud-based ACD, IVR, and AI capabilities. Competes with MultiConnect's iMos Contact call center offering for larger enterprise customers and international deployments.
• Deutsche Telekom (T Business): Germany's incumbent telecommunications provider offering cloud PBX, SIP trunking, and Microsoft Teams telephony as part of its enterprise portfolio. Competes with MultiConnect across all DACH customer segments with bundled connectivity advantages.
• Vodafone Business Germany: Major European telecom operator with unified communications, cloud telephony, and OneNet Business offerings in Germany. Provides direct competition to MultiConnect's enterprise and mid-market segments with bundled mobile/fixed services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/multiconnect

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MultiConnect