VIPP Interstis

What VIPP Interstis does

VIPP Interstis (legal entity Interstis SAS) is a France-headquartered Business Process Outsourcing (BPO) and customer relationship management firm, part of Groupe Vipp, with about 1,328 employees distributed across Paris (corporate HQ) and African delivery sites in Benin (1,500 positions, Cotonou), Togo (1,000, Lomé), and Rwanda (300, Kigali), with additional references to Cameroon and Ethiopia. The company sells five integrated service lines — Call Center/Relation Clients, Ventes (sales and commercial actions), Social Média (moderation and community management), Externalisation/BPO (administrative and operational outsourcing), and Digital Services (IT development, UX/UI, data exploitation, and AI integration) — all unified by a proprietary human-relations methodology called Connivence Relationnelle©, developed over five years of research and trained across roughly 3,000 collaborators. Service delivery combines multilingual human teams (French, English, and African local languages) with AI tools such as real-time NLP conversation analysis, voice bots, prompt-engineered generative AI, custom model training, and text/audio data annotation.

The company serves European and African enterprise clients across at least ten verticals — Banking, E-commerce, Media, Energy, Telecom, Insurance/Real Estate, Technology, Tourism/Leisure, Automotive, and Health/Pharmaceutical — through direct enterprise sales led by a dedicated business development function. Revenue mechanics are typical of managed-service BPO: per-contact, per-hour, per-seat, or outcome-based pricing on volumes of customer interactions and BPO hours; pricing is negotiated case-by-case rather than published. Operational scale is substantial — 18 million customer contacts per year, approximately 44,274 client/prospect contacts per day, 4,000+ BPO hours per year, and around 12 million customer service contacts handled in 2022. The group also operates sister/affiliated brands Vipp Data (commercial lead generation across mobile, email, SMS, and display) and Vipp & Philippe (a sheltered-employment joint venture with the Action Philippe Streit association for inclusive employment of people with disabilities).

The go-to-market is enterprise field sales combined with content marketing (blog articles, case studies, En Contact magazine features, ESG/RSE reporting) targeting enterprise procurement and CSR-conscious buyers. Distribution relies on direct enterprise sales channels and the African production footprint for nearshore delivery to European clients. The company holds GDPR/RGPD compliance with ANSSI-aligned security practices, Ecovadis Silver Medal (2022), and consecutive Best Place to Work certifications (2021, 2022), positioning it as a compliance- and ESG-credible offshore/nearshore BPO partner. There are no public funding rounds, no listed financials, and the legal entity carries a nominal €50,000 share capital, limiting financial visibility despite strong operational scale signals.

Name

VIPP Interstis

Legal name

Interstis

Website

https://vippinterstis.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

VIPP Interstis is a France-headquartered BPO and customer relationship management firm operating ~1,328 employees across Paris and African delivery sites in Benin, Togo, and Rwanda. It delivers multilingual call-center, sales, social media, administrative outsourcing, and AI-augmented digital services to European and African enterprise clients across ten-plus verticals.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing / Customer Relationship Management

NAICS

Business Service Centers (56143)

SIC

Services-Help Supply Services (7363), Services-Management Services (8741), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), VIP/White-Glove & Executive Support (BPAAABAL)

Keywords

• Customer relationship management
• Business process outsourcing
• Call center services
• Digital transformation services
• Offshore outsourcing services

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. BPO and Operational Services: Delegation of administrative, accounting, purchasing, HR, content production, and operational functions to immediately available teams. Revenue generated through service fees based on transaction volumes, hours of service, or performance-based contracts.
2. Customer Relationship Management: Call center and customer service operations providing 24/7 support across multiple channels. Revenue model based on contact volume, service hours, or outcome-based pricing.
3. Digital Services and IT: Digital transformation, AI implementation, web/mobile/desktop development, system administration, and technical support services. Delivered via dedicated developers or IT teams in regie (on-site) or project mode.
4. Sales and Commercial Services: Commercial actions including telesales, retention, and loyalty programs. Revenue generated through lead conversion, sales volumes, and performance metrics.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

VIPP Interstis is a BPO and customer relationship management operator that delivers outsourced customer service, sales/commercial actions, social media management, back-office/process outsourcing, and digital/IT services to European and African enterprise clients. Services are produced from multilingual contact-center sites in Benin, Togo, and Rwanda, supported by a Paris headquarters, and unified by the proprietary Connivence Relationnelle© relationship methodology that emphasizes authentic human interaction augmented by AI tooling.

Product overview

VIPP Interstis is a BPO (Business Process Outsourcing) company operating as a unified platform of integrated customer relationship services. The portfolio comprises five core service modules: Call Center/Relation Clients for customer experience management, Ventes (Sales) for commercial actions, Social Média for social media management, Externalisation/BPO for administrative outsourcing, and Digital Services for IT and AI-powered solutions. These modules are unified by the proprietary Connivence Relationnelle© methodology, a human-centered relationship approach that underpins all service delivery across customer service, sales, and digital channels. The company operates offshore production sites across Africa (Benin, Togo, Rwanda) serving European and African clients across sectors including banking, e-commerce, media, energy, telecom, insurance, healthcare, and automotive.

Differentiator

Problem solved

Functional benefit

Brands

• Vipp & Philippe: Social enterprise partnership providing customer relationship management services for persons with disabilities, born from partnership between Groupe Vipp and Action Philippe Streit association.
• Vipp Data
• ALTAVOCE

Products and services

• Call Center / Relation Clients Customer experience and relationship management solution providing 24/7 service across multiple channels (phone, email, chat, social media) with AI-powered personalization and expert agent support for customer satisfaction and business intelligence. Targets enterprise clients across banking, e-commerce, media, energy, telecom, insurance, technology, tourism/leisure, automotive, and healthcare sectors.
• Ventes (Sales) Outsourced commercial and sales services that combine human relationships, AI-powered conversation analysis, and rigorous performance monitoring to transform interactions into measurable value. Includes telesales, lead generation, appointment setting, retention, and loyalty programs for enterprise clients.
• Social Média Outsourced social media management, community management, and content moderation services delivering continuous, brand-aligned digital presence across social platforms. Includes proactive moderation and interaction management; targets media companies, telecom operators, and other digital-first brands.
• Externalisation / BPO Administrative and operational business process outsourcing including document processing, accounting, purchasing, HR, content production, and operational functions delivered through immediately available teams with AI-powered process digitization. Serves enterprises delegating back-office functions to reduce overhead and gain flexibility.
• Digital Services Digital transformation services combining UX/UI design, IT development, system administration, AI-driven process automation, prompt engineering for generative AI, custom model training on client data, and data annotation (text and audio). Delivered via dedicated developers or IT teams in regie (on-site) or project mode for enterprise clients.

Quantifiable outcome

• +10% average performance improvement with Connivence Relationnelle© methodology, up to +50% for top performers
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Vipp & PhilippecoreStrategic or Co-development Partner · 1 January 2018Sheltered employment enterprise (Entreprise adaptée) dedicated to customer relations, established through partnership between Groupe Vipp and the association Action Philippe Streit. Supports inclusion of people with disabilities through customer relationship jobs, allowing companies to fulfill their Agefiph contribution requirements.
• Alta VoceminorOthersBone conduction headsets provider offering hearing protection and optimized voice quality for daily phone and video conference users. Products designed for customer service representatives.
• Vipp DatacoreStrategic or Co-development PartnerSister company within Groupe Vipp specializing in commercial lead generation and multi-channel targeting (Mobile, Email, SMS, Display). Transforms commercial ambitions into measurable results through expertise in lead generation and unique multi-channel targeting mastery.

Scale indicators11 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Armatis: French BPO and customer relationship management specialist with nearshore delivery in North Africa (Morocco, Tunisia). Closely comparable in size, French-headquarters orientation, and multilingual European-to-Africa delivery model.
• Intelcia: French-headquartered BPO and customer experience provider with a substantial nearshore footprint across Africa (Morocco, Senegal, Côte d'Ivoire, Cameroon, Madagascar). Directly comparable in geographic model, language coverage, and European-to-African delivery to VIPP Interstis.
• Transcom: Global customer experience provider with strong European heritage and offshore/nearshore operations. Directly comparable service portfolio across customer service, sales, and technical support.

Broad incumbents

• Webhelp (now Concentrix + Webhelp): Large European-origin customer experience and BPO group with extensive nearshore and offshore operations. Recently merged with Concentrix — competes with VIPP Interstis across enterprise CX, digital, and sales services.
• Teleperformance: Global leader in outsourced customer experience management with operations in 95+ countries, including significant African presence. Competes for the same European enterprise CX/BPO RFPs but at vastly greater scale and brand recognition.
• Concentrix: Major global customer experience and BPO provider serving enterprise clients across verticals. Competes head-to-head for European enterprise CX outsourcing contracts and has been actively investing in AI-augmented CX capabilities.
• Majorel (now Majorel + Sitel merged into Foundever): Global CX and BPO provider formed from the merger of Majorel and Sitel under Foundever. Operates nearshore hubs in Africa and competes for the same European enterprise customer relationship and BPO contracts as VIPP Interstis.
• TTEC (TeleTech): US-headquartered global CX and digital customer experience provider with significant EMEA delivery. Competes for European enterprise CX, BPO, and digital transformation engagements.

Emerging players

• iAdvize: European conversational AI and customer engagement platform combining human advisors with AI/chatbot technology. Represents the AI-augmented CX model VIPP Interstis is moving toward, providing a benchmark for next-generation service delivery.

Regional players

• Acticall (now part of Sitel/Foundever): Historical French BPO competitor specializing in customer relationship management. Now part of Foundever; was one of VIPP Interstis's closest pre-merger French peers in mid-market CX outsourcing.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/vipp_groupe
• Facebookfacebook.com/VIPPInterstis

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VIPP Interstis