What Vipp & Philippe does

Vipp & Philippe is a French "entreprise adaptée" (legally designated adapted enterprise employing at least 55% workers with RQTH recognized disability status) that provides outsourced customer relationship management services to B2B clients. Founded in August 2018 by Bernard Streit and Françoise Streit, the company operates from a single site at 5 Rue Emile Streit, Anteuil (Doubs, rural eastern France), within the broader Action Philippe Streit non-profit ecosystem that supplies adapted transport, housing, healthcare, sport/rehabilitation, dining, and cultural infrastructure for employees with disabilities. The company delivers multi-channel customer support — telephone, email, chat, and postal mail — covering inbound inquiries, after-sales service, complaint handling, appointment scheduling, satisfaction surveys, and database updates. It also runs document digitization campaigns and database maintenance projects for clients including Randstad and GGM Menuiserie Extérieure. As of late 2024, headcount is approximately 80 employees, 70-80% of whom hold RQTH status.

The company's product surface is a single integrated multi-support contact center, branded "Centre multi-supports - Gestion de la relation client," supplemented by specialized sub-services such as structured satisfaction surveys, telephone helpline/switchboard operations, large-scale database update operations, and one-off digitization campaigns processing historical archives (e.g., ~5,000 files spanning 25 years for GGM). Underlying technology is conventional BPO tooling — WordPress website, Wistia video hosting, Google Fonts, Google reCAPTCHA — with no proprietary platform, AI/ML components, or public API surface documented. The workforce is supported by elevated training investment: 3.88% of gross payroll in 2023 (vs. a 1% legal minimum), 10,773+ training hours across 14 actions in 2024, and an ongoing preferred partnership with training provider Telsi covering customer relationship fundamentals, empathy, public speaking, and emotional management.

Revenue mechanics are professional-services based, with contracts negotiated on a per-client, per-scope basis and no public rate card. Go-to-market is direct sales-led by a dedicated Chargé(e) de Développement commercial, supported by industry event presence (Digital Habitat 2025, USH/Cellance seminars, H'Expo Montpellier, Entreprise DU FUTUR congress), earned media across French regional and trade press (Les Echos, L'Est Républicain, France Bleu, Mobilians, AM Today, topo magazine, La Presse Bisontine), and referrals through the Action Philippe Streit ecosystem. Named enterprise customers include Randstad (national database update operations), Néolia, Idéha, Territoire Habitat, Repartim, and Cellance in social housing, and Vitalliance in home care; smaller accounts include GGM Menuiserie Extérieure, Resoconfort, and Toolib. The company operates exclusively in France and is privately held as a subsidiary of the Action Philippe Streit non-profit association, with no external institutional investors evidenced.

Name

Vipp & Philippe

Legal name

VIPP & Philippe

Website

https://vippetphilippe.fr

Company type

Private

Founded year

2018

Operating status

Operating

Short description

Vipp & Philippe is a French "entreprise adaptée" providing outsourced multi-channel customer relationship management — phone, email, chat, and mail — to B2B clients in social housing, staffing, and home services. It employs ~80 staff, 70-80% with disabilities, within the Action Philippe Streit ecosystem in rural Doubs.

Ownership category

akta.pro rank

Product category

Customer Relationship Management Services

NAICS

Telephone Call Centers (56142)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Claims, Disputes & Chargeback Support (BPAAABAH), Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Customer relationship management
• Contact center services
• Adapted enterprise staffing
• Multi-channel customer support
• Outsourced helpdesk services

Headquarters

HQ city

Anteuil

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Others, Technology or R&D, Marketing or Sales

Revenue model

1. Outsourced Customer Relationship Management: Vipp & Philippe is contracted by companies to manage all or part of their customer relationships: telephone switchboard, after-sales service, appointment scheduling, satisfaction surveys, database updates, and claim handling. Services are delivered via phone, email, chat, and postal mail.

Go-to-market motion3 records

Distribution channels2 records

Marketing channels7 records

Core offering

Vipp & Philippe delivers outsourced multi-channel customer relationship management from its Centre multi-supports in Anteuil, France, handling telephone switchboard, after-sales service, appointment scheduling, complaint management, satisfaction surveys, database updates, and document digitization via phone, email, chat, and postal mail. The workforce of around 80 employees, 70–80% of whom hold RQTH disability status, operates under the Action Philippe Streit ecosystem and is deliberately deployed in non-commercial, empathetic customer interactions rather than sales prospecting.

Product overview

Vipp & Philippe operates as a single unified customer relationship management service offering multi-channel support (telephone, chat, email, mail) through its Centre multi-supports. The company provides core customer service functions including information/assistance, after-sales service, complaint handling, appointment scheduling, and satisfaction surveys. Additional specialized services include document digitization campaigns and large-scale database management. All services are delivered by a workforce of approximately 80 employees, 80% of whom have disabilities, within the Action Philippe Streit ecosystem.

Differentiator

Problem solved

Functional benefit

Products and services

• Centre multi-supports - Gestion de la relation client Multi-channel customer relationship management service covering information and assistance, after-sales service, complaint handling, database updates, appointment scheduling, and satisfaction surveys delivered via telephone, chat, email, and postal mail for B2B clients.
• Document Digitization Campaigns Document and archive digitization services that dematerialize historical client records — quotes, files, and dossiers — into digital form, delivered by Vipp & Philippe's adapted workforce.
• Large-Scale Telephone Satisfaction Survey Campaigns Structured telephone satisfaction surveys run on behalf of client organizations, using an adapted methodology to deliver reliable data collection and clear analysis of results for major-volume clients such as French social housing providers.

Quantifiable outcome

• 3.88% of gross payroll invested in training in 2023 (vs. 1% legal requirement), with over 300 hours of training delivered to all customer relationship staff
• +3 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered minor and core.

• Entreprise DU FUTURminorGTM or Marketing Partner · 1 March 2025Exploratory meeting with Jean-François Calvo (Business Leader) to discuss a potential collaboration within the LEADERS EN ACTION program. Bernard Streit is confirmed as a speaker at the Entreprise DU FUTUR 10th anniversary congress on July 3.
• VitallianceminorGTM or Marketing Partner · 1 November 2024Partnership established with mutual visits. Vitalliance welcomed VIPP & Philippe to their Mulhouse agency and the Unifadom training center in Courbevoie. VIPP & Philippe began delivering an activity for Vitalliance on November 4, 2024.
• ResoconfortminorStrategic or Co-development Partner · 1 November 2024New client relationship starting in November 2024. VIPP & Philippe manages customer relations for Resoconfort, a company specializing in boiler, heating, air conditioning, ventilation, and water treatment services. Véronique Hervez provided onboarding training.
• RandstadcoreStrategic or Co-development Partner · 1 July 2021Partnership dedicated to updating candidate databases for Randstad agencies. Started in Franche-Comté under Stéphanie Betti (Directrice de région), expanded to Burgundy and Alsace in 2022, then nationally in 2023 under Cécile Gutierrez (Talent Operation Manager), Caroline Collogonat (Cheffe de Projet), and Vinciane Plessis. Six people in situation of handicap work on Randstad operations nationwide.
• IdéhacoreStrategic or Co-development PartnerSocial housing provider with which VIPP & Philippe signed a partnership convention (reported May 2022 in L'Est Républicain). Idéha collaborated with Action Philippe Streit for the second year to prepare 700 Christmas baskets for the association during SEEPH 2024, demonstrating a multi-year strategic commitment.
• Digital HabitatminorGTM or Marketing PartnerVIPP & Philippe participated as a speaker and exhibitor in the Digital Habitat 2025 event (Journées Connectées de l'Habitat) on March 19-20, 2025, with Cellance as co-organizer. A 25-minute presentation was delivered to housing industry professionals.
• CellanceminorGTM or Marketing PartnerCellance invited VIPP & Philippe to present at a seminar organized with Union Sociale pour l'Habitat (USH) in Paris on October 8, focused on digital tenant relationships and attended by numerous social housing providers. Also co-organized Digital Habitat 2025.
• NéoliacoreStrategic or Co-development PartnerOngoing partnership for quarterly satisfaction surveys of tenants who received housing adaptation work. Also conducts satisfaction surveys for property buyers. Néolia manages over 27,000 housing units across Alsace and Franche-Comté.
• TelsicoreImplementation/ SI/ Consulting PartnerPreferred training partner providing ongoing professional development for customer relationship staff. Telsi delivered training in 2023 (over 300 hours) and 2024 on topics including customer relationship fundamentals, public speaking, directivity, emotional management, commercial posture, empathy, and letting go. Training led by Laurence Vigilant.
• Action Philippe StreitcoreStrategic or Co-development PartnerParent ecosystem association. Vipp & Philippe is the first adapted enterprise welcomed into the Action Philippe Streit ecosystem. The association provides the full infrastructure and services needed to support employees with disabilities: adapted workspace, transport, housing assistance, healthcare, sport/rehabilitation, restaurant, and cultural activities.
• Territoire HabitatcoreStrategic or Co-development PartnerSocial housing provider for whom VIPP & Philippe conducted a large-scale telephone survey campaign in January 2025, contacting 1,792 tenants to gather feedback on a magazine sent to tenants.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Outsourcia: French BPO/contact center specialized in customer relationship management, telemarketing, and back-office services. Comparable on multi-channel customer service delivery and French B2B target market, though not an adapted enterprise.
• Les Ateliers du Bocage: French adapted enterprise (part of Emmaüs group) providing a range of services including BPO and digital/data services. Directly comparable in structure (adapted enterprise) and overlap in back-office/digital service offerings to Vipp & Philippe.
• Armatis: French BPO/contact center operator offering multi-channel customer relationship management for enterprise clients. Most directly comparable in service mix (inbound support, surveys, after-sales) and target market (France-based B2B outsourcing), but operates at much larger scale and without adapted-enterprise status.
• Ares (Association pour la Réinsertion Économique et Sociale): French 'entreprise adaptée' providing BPO, digital services, and customer relationship management through a workforce primarily composed of people with disabilities. Directly comparable business model, regulatory positioning, and target service offerings.
• APF France handicap (enterprise arm): Major French disability association that historically operates an enterprise arm providing adapted employment, including BPO and customer service activities. Closest peer in terms of adapted-enterprise structure, social mission, and regulatory positioning (Agefiph).
• Vitamine T: French adapted enterprise group specializing in BPO, digital services, and outsourced business processes staffed by people with disabilities. Same regulatory structure and overlapping customer service delivery capabilities as Vipp & Philippe.

Broad incumbents

• Comdata Group: International BPO and customer experience provider with French operations covering inbound customer support, lead generation, and back-office services. Larger incumbent offering overlapping capabilities to Vipp & Philippe's multi-channel customer service.
• Teleperformance: Global leader in outsourced customer experience management with significant French operations. Targets the same B2B customer service outsourcing use cases as Vipp & Philippe, but provides multilingual, large-scale omnichannel delivery without a disability-inclusion regulatory hook.
• Webhelp (Concentrix): One of the largest French-origin BPO/customer experience providers, now part of Concentrix. Competes with Vipp & Philippe on outsourced customer relationship management for enterprise clients, but at vastly greater scale and without the adapted-enterprise regulatory positioning.
• Majorel: Global customer experience and BPO provider with French operations. Offers omnichannel customer service, technical support, and back-office services that overlap with Vipp & Philippe's core offering, but at much larger scale and as a broad incumbent.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UC9HKrUYhJ9c3O62eXpI3jPg
• Facebookfacebook.com/vippetphilippe
• LinkedInlinkedin.com/company/vippetphilippe

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vipp & Philippe