What Fortem Solutions does

Fortem Solutions Limited is a UK social housing property services specialist and wholly-owned subsidiary of Willmott Dixon FM Limited (part of the privately held Willmott Dixon Group). Established in 2002 and headquartered in Hitchin, Hertfordshire, Fortem operates approximately 1,100 employees across 14 UK locations, delivering four integrated workstreams to local authorities, housing associations and housing care providers: Retrofit (PAS2035/2030 compliant energy efficiency measures including EWI, ASHP, solar PV and ventilation), Repairs & Maintenance (24/7 responsive repairs, voids refurbishment, gas/electrical/fire compliance), Capital Works (kitchens, bathrooms, roofs, complex capital projects) and Building Safety Works (cladding remediation and Building Safety Act 2022 Gateway compliance). Reported FY2025 turnover was £213.3 million, up from £208.6 million in 2024, with underlying profit before tax of £5.5 million (+22%) and a debt-free balance sheet holding £8.1 million cash.

The technology stack combines Totalmobile Connect for field service management and timestamped programme data, Talkdesk for 24/7 contact centre operations, Microsoft Azure for client system integration, and Fortem-developed platforms including the SMART Hub (intelligent scheduling and remote diagnosis), a multi-language Customer Portal, client dashboards, the REACT complaints/compliments system, and PAS 2035-compliant digital retrofit quality procedures. The GTM model is enterprise field sales executed through long-term strategic partnerships (10-15 year contract durations are standard, with flagship deals including The Guinness Partnership at £100m/15 years and Lincolnshire Housing Partnership at £150m/10 years), accessed via a deep bench of public sector frameworks (CHIC, EEM, LHC, SCAPE, Pretium, Greener Future Partnerships and more). Pricing follows contract-based managed services models — Average Order Value/Price per Repair, Price Per Property, Schedule of Rates, or Hybrid — negotiated per client scope.

Commercial momentum is supported by 300,000+ annual responsive repairs, 60,000 homes serviced, 7,500 voids turned around, 21,789 capital elemental improvements, 3,000 retrofit installations, 97% customer satisfaction, a 0.03 accident frequency rate across 3.1 million working hours, and £230 million of new contract wins in 2025. The 2026 conclusion of the 18-year Birmingham City Council partnership (approximately £80-85m per annum) marks a major transition point, partially mitigated by new retrofit and capital works wins across Cambridge, West Kent, Kirklees, Bristol and Sanctuary Housing.

Name

Fortem Solutions

Legal name

Fortem Solutions Limited

Website

https://fortem.co.uk

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Fortem Solutions is a UK social housing property services specialist delivering integrated Retrofit, Repairs & Maintenance, Capital Works, and Building Safety services to local authorities, housing associations, and housing care providers through long-term strategic partnerships across 14 UK locations, backed by the Willmott Dixon Group.

Ownership category

akta.pro rank

Product category

Social Housing Property Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Social Services (8300)

akta.pro primary industry

Field Service Dispatch & Remote Troubleshooting (BPAAACAG)

Keywords

• Social housing services
• Property maintenance
• Retrofit services
• Building safety
• Capital works

Headquarters

HQ city

Stevenage

HQ country

United Kingdom

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Repairs and Maintenance Services: Responsive repairs, voids refurbishments, compliance works including gas servicing, electrical testing and fire safety. Commercial models include Average Order Value/Price per repair, Price Per Property, Schedule of rates, and Hybrid models.
2. Capital Works: Capital Elemental Replacement programmes including kitchens, bathrooms, aids and adaptions. Complex Capital Projects including high-rise building compliance. Often delivered against specific sector funding for Social Housing Landlords.
3. Retrofit Services: PAS2035/PAS2030 compliant design, installation and funding for energy efficiency measures including EWI, Solar PV/Thermal, ASHP, ventilation systems and roof extensions. Government funding applications including ECO4 and SHDF.
4. Building Safety Works: Cladding remediation and fire safety works for high-rise buildings in compliance with Building Safety Act 2022.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Fortem Solutions is a UK-based social housing property services specialist established in 2002, delivering repairs and maintenance, retrofit, capital works, and building safety services to local authorities, housing associations, and housing care providers. The company operates from a headquarters in Hitchin, Hertfordshire, with approximately 1,100 employees across 14 UK locations, supported by a digital engagement platform (SMART Hub), a Customer Portal, and a centralised Contact Centre.

Product overview

Fortem Solutions is a social housing property services specialist offering a unified portfolio of four integrated workstreams: Retrofit (PAS2035/30 compliant energy efficiency measures), Repairs & Maintenance (24/7 responsive repairs, voids, compliance), Capital Works (elemental replacements and complex projects), and Building Safety Works (cladding remediation and BSA 2022 compliance). These are supported by technology-enabled services including the SMART Hub (intelligent scheduling and remote assistance), Customer Portal (resident-facing project management), and Contact Centre Services. The company operates exclusively in UK social housing, serving local authorities, housing associations, and housing care providers through long-term strategic partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• Repairs and Maintenance
• Retrofit Services
• Capital Works
• Building Safety Works
• SMART Hub
• Customer Portal Online portal that allows social housing tenants to book, track, and manage repair requests and communications with Fortem Solutions on behalf of their landlord.
• Contact Centre Services Centralised contact centre that handles inbound tenant enquiries, repair bookings, and updates for social housing clients across Fortem Solutions' regional operations.

Quantifiable outcome

• 97% customer satisfaction score
• +7 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature7 records

Partnerships

22 partnerships are on record, tiered core, flagship and minor.

• Willmott Dixon GroupcoreStrategic or Co-development PartnerFortem is a Willmott Dixon Group Company, established in 2002 as a specialist provider of property solutions for social housing. Parent company is Willmott Dixon FM Limited (Company No: 07065104). Benefits from credibility and recognition of large established brand dating back to 1862, while maintaining flexibility to adapt services to social housing marketplace. Willmott Dixon has annual turnover in excess of £1bn, £127.3m cash, undrawn £45m revolving credit facility, and net assets of £182.3m.
• TotalmobilecoreTechnology or IntegrationPartnership with Totalmobile provides effective delivery of all workstreams within Repairs, Maintenance, Capital Works and Retrofit. Totalmobile Connect platform provides timestamped data throughout all stages of programmes including subcontractor work, creating transparent project view. Manages all types of work into single system for optimised scheduling, voids and planned works management along with customer experience.
• TalkdeskcoreTechnology or IntegrationContact centre technology integration for 24/7 customer service and call handling supporting SMART Hub operations.
• TPAS (Tenants Participation Advisory Service)coreStrategic or Co-development PartnerCustomer Partnership Board developed in partnership with TPAS, the UK's leading tenant engagement organisation. All retrofit and capital works programmes supported by TPAS trained Customer Liaison Officers who engage daily with residents. TPAS trained Resident Liaison Officers ensure tenant voice is at the heart of service delivery.
• The Guinness PartnershipflagshipStrategic or Co-development Partner15-year planned maintenance and investment partnership worth around £100m. Will deliver safe, warm and future-ready homes through the Guinness Partnership framework across Yorkshire, Humberside and East Midlands. Also delivering £8.5m capital works programme for bathroom longevity and energy efficiency improvements.
• Sanctuary HousingflagshipStrategic or Co-development PartnerTwo Social Housing Decarbonisation Fund Wave 3 retrofit programmes covering Chester & Stoke (£27m) and Yorkshire (£30m), raising homes to EPC band C or above. Total value approximately £57m retrofit across two regions. Partnership through Greener Futures Partnership framework.
• Lincolnshire Housing PartnershipflagshipStrategic or Co-development Partner10-year partnering contract worth approximately £150m to deliver planned improvement works to 12,000 properties. Includes kitchen/bathroom replacements, windows, doors, central heating systems including efficient boilers and air source heat pumps.
• AmpliusflagshipStrategic or Co-development PartnerNew contract to deliver repairs and voids services across East and West Midlands. Existing partnership for South region covering 7,250 properties in East Northamptonshire, Peterborough and Rutland worth £80m total over 5 years.
• Birmingham City CouncilflagshipStrategic or Co-development PartnerLong-standing partnership since 2002 delivering repairs for Birmingham City Council. Approximately £80-85m per annum contract for over 20,000 properties. 'One stop shop' for property repair needs. Partnership concluding in 2026 after 18 years.
• Orbit HousingflagshipStrategic or Co-development PartnerPartnership since 2014 managing 17,500+ dispersed properties. Approximately 48,000 repairs per year plus 1,300 voids annually. £19m per annum contract covering Stratford upon Avon, Coventry, Warwick and Rugby areas.
• Bristol City CouncilcoreStrategic or Co-development PartnerAppointed to pre-construction services agreement on tower block cladding remediation, with first phase expected to be worth around £20m total. Partnership for accelerated cladding remediation programme pilot.
• Cambridge Housing SocietycoreStrategic or Co-development PartnerNew wins include responsive repairs and capital works contract worth £15m.
• West Kent Housing AssociationcoreStrategic or Co-development PartnerCapital works contract won worth £6.9m.
• Kirklees CouncilcoreStrategic or Co-development PartnerFire safety capital works contract worth £6.8m. Major fire safety improvements to two 6-storey residential blocks in Huddersfield.
• TrustmarkcoreChannel Partner/ Reseller/ DistributorTrustmark registered supply chain partners assembled and grown to scale up and deliver retrofit activity swiftly and effectively.
• Women in Retrofit CICcoreStrategic or Co-development PartnerJane Thomas, Head of Decarbonisation at Fortem, is Co-Founder and CEO of Women in Retrofit CIC, championing improved access to opportunities and addressing underrepresentation of women in the sector.
• CHIC (Communities and Housing Investment Consortium)coreChannel Partner/ Reseller/ DistributorFramework partner for Healthy Homes Framework providing structured approach for property improvements and retrofit works.
• EEM (Efficiency East Midlands)coreChannel Partner/ Reseller/ DistributorFramework partner for Property Improvements and Decarbonisation Works Framework. Fortem secured place on Lot 1 and Lot 2.
• SCAPEcoreChannel Partner/ Reseller/ DistributorPublic sector procurement framework providing government compliant access to experienced teams across England and Wales.
• Greener Future PartnershipscoreChannel Partner/ Reseller/ DistributorCollaborative framework for sustainable energy solutions. Sanctuary Housing retrofit delivered through this framework.
• PretiumcoreChannel Partner/ Reseller/ DistributorFlexible frameworks for building safety and remediation. Fortem ranked first place on Pretium Maintain Framework.
• Peter Willmott FoundationminorStrategic or Co-development PartnerImportant vehicle for causes that matter most to Fortem's people, customers and communities. Supports tackling food poverty, vulnerable people and community wellbeing.

Scale indicators40 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Liberty Group: UK specialist in repairs, maintenance, and retrofit for social housing and public sector clients, including gas servicing, electrical, and capital works. Operates very similar service lines to Fortem (Repairs, Compliance, Capital Works) for the same Housing Association/Local Authority customer base.
• Sureserve Group: AIM-listed provider of compliance, energy efficiency, and property maintenance services to social housing and public sector. Direct overlap with Fortem in retrofit (PAS2035), gas/electrical compliance, and planned works for UK housing associations.
• Mears Group: UK-listed provider of repairs, maintenance, and management services to social housing and the public sector. Directly comparable to Fortem in customer base (Housing Associations, Local Authorities), service lines (responsive repairs, voids, planned works), and geographic focus on UK.
• Morgan Sindall Property Services: Division of Morgan Sindall Group delivering repairs, maintenance, and refurbishment to social housing and public sector. Direct peer across responsive repairs, planned maintenance, retrofit, and capital works for housing associations and local authorities.
• Ian Williams Ltd: UK specialist contractor delivering responsive repairs, voids, planned maintenance, and retrofit to social housing landlords. Privately held, similarly sized business serving the same Housing Association and Local Authority customer base as Fortem.
• J. Tomlinson Limited: Privately held UK construction, FM, and property services group delivering repairs, maintenance, retrofit, and building services to social housing, local authorities, and commercial customers. Similar size and customer profile to Fortem with overlapping capability in social housing property services.
• Novus Property Solutions: UK provider of property maintenance, refurbishment, and retrofit services to social housing, education, and commercial clients. Operates comparable responsive repairs, voids, capital works, and decarbonisation programmes for similar housing association customers.

Broad incumbents

• Keepmoat Homes: UK homebuilder and regeneration specialist with significant social housing maintenance and capital works capability. Larger and more diversified than Fortem but competes for the same social housing maintenance and improvement contracts.
• Wates Property Services: Property services arm of Wates Group, delivering maintenance, refurbishment, and retrofit to social housing, education, and public sector. Larger, established incumbent with broader portfolio than Fortem but direct overlap in social housing repairs and capital works.
• Equans UK & Ireland: Subsidiary of Bouygues (formerly Engie), one of the largest UK facilities management and property services providers. Wide portfolio includes housing maintenance, retrofit, and compliance — overlaps with Fortem in social housing but also serves commercial, healthcare, and public sector at much greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCnXKj_nZmb2l6QfSn-M-kWg
• LinkedInuk.linkedin.com/company/fortem-solutions
• Xx.com/fortemcares

Compliance33 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fortem Solutions