Epsom & Ewell Borough Council

What Epsom & Ewell Borough Council does

Epsom and Ewell Borough Council is a UK local government authority serving the borough of Epsom and Ewell in Surrey, England. Established under the UK local government framework (firmographic founding reference 1937), the council is a public sector entity delivering statutory services to borough residents, local businesses, visitors, and partner organisations, governed by elected councillors and headquartered at The Old Town Hall, The Parade, Epsom KT18 5BY. The council is funded by four identified revenue streams — council tax (residential property bandings), business rates (commercial premises), central government grants, and service transaction fees — and operates with 101-250 employees across its statutory and discretionary portfolio.

The council's core services span council tax administration, housing benefit administration, social housing allocation, planning application processing, parking enforcement, environmental health, licensing, waste collection and recycling, community safety, leisure, and cultural venue management. Service delivery rests on a Drupal-based content management system for the public website (epsom-ewell.gov.uk), supplemented by a suite of digital portals: My Council Services for resident self-service and issue reporting, Homechoice for social housing choice-based lettings, Homeswapper for mutual property exchange, an online planning application search at eplanning.epsom-ewell.gov.uk, online benefits and council tax self-service with e-billing and direct debit, and the Where I Live interactive mapping portal. Operational integrations include iTouch Vision for waste collection day lookup, SNAP Surveys for citizens' panel engagement, online payment processing for council tax, parking fines and business rates, the National Fraud Initiative for fraud detection, the Homeswapper exchange platform, and Disclosure and Barring Service checks for relevant roles. The technology estate is conventional public-sector IT; no AI/ML components are disclosed.

The business model is a tax-and-fee-funded public service model. Council tax is collected from every residential property in the borough by property band, business rates are levied on commercial premises with available reliefs, central government grants fund statutory obligations, and service fees cover parking, planning applications, licensing, bulky waste collection, and commercial waste ("Business Bins"). Pricing follows statutory structures for tax streams and is usage-based or unit-based for transaction fees. Customers are segmented horizontally: borough residents (primary), local businesses (secondary), visitors (tertiary), and partner organisations including 13 housing associations, Surrey County Council, Surrey Environment Partnership, Central Surrey Voluntary Action, and NHS/Adult Social Care referral partners. Distribution is omnichannel across digital self-service portals, in-person service points (headquarters and Bourne Hall in Ewell Village), telephone contact centres (including a property information line at 01372 732666), and delivery-through-partner for affordable housing and social prescribing services. The council also operates physical leisure and cultural assets including the Rainbow Leisure Centre, The Harrier Centre, Epsom Playhouse, Bourne Hall (with museum and library), Ewell Court House, Epsom and Ewell Markets, and the Community & Wellbeing Centre, with sub-brands such as Dementia Hub, ETHOS Employment Support, and Young Legends youth sports programme.

Name

Epsom & Ewell Borough Council

Legal name

Epsom and Ewell Borough Council

Website

https://epsom-ewell.gov.uk

Company type

Public

Founded year

1937

Operating status

Operating

Headcount range

101–250 employees

Short description

Epsom and Ewell Borough Council is a UK local government authority serving the borough of Epsom and Ewell in Surrey, England. It delivers statutory services — including council tax, waste collection, planning, housing, parking, licensing, and community wellbeing — funded by local taxation, business rates, government grants, and service fees.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Public Administration (92), Administration of Air and Water Resource and Solid Waste Management Programs (924110), Administration of Housing Programs (92511), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Electric, Gas & Sanitary Services (4900), Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Solid Waste & Recycling Services Administration (BPAIACAH), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Council tax administration
• Waste collection services
• Social housing allocation
• Planning and licensing

Headquarters

HQ city

Epsom

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Council Tax: Local taxation charged to residents based on property bandings to fund council services
2. Business Rates: Levy on commercial properties in the borough
3. Government Grants: Central government funding and grants for local services
4. Service Fees: Fees for various council services including parking, planning applications, licensing, waste collection, and property services

Pricing tiers

Distribution channels5 records

Marketing channels8 records

Core offering

Epsom & Ewell Borough Council is a UK local government authority that delivers statutory and community services to residents and businesses in the borough of Epsom and Ewell in Surrey, England. Core functions include council tax collection, business rates administration, benefits administration (housing benefit and council tax support), social housing allocation, waste collection and recycling, parking services, planning applications and enforcement, licensing, environmental health, community wellbeing programmes, and operation of leisure and cultural venues. The council is funded through council tax, business rates, central government grants, and service fees.

Product overview

Epsom & Ewell Borough Council operates a comprehensive digital service platform providing resident-facing services across housing, benefits, waste management, parking, planning, licensing, and community wellbeing. The main products include My Council Services (resident portal), Homechoice (social housing bidding), Homeswapper (property exchange), Simply Weekly Recycling, online benefits and council tax self-service, planning application search, and various community facilities including leisure centres, venues, and the Young Legends youth sports program. The council also provides Business Bins for commercial waste services and the Epsom Playhouse theatre.

Differentiator

Problem solved

Functional benefit

Brands

• Community & Wellbeing Centre: Social and recreational activities for the over 55s with facilities including coffee shop, foot clinic, hairdressers, and room hire
• Epsom & Ewell Young Legends
• ETHOS Employment Support
• Dementia Hub
• Simply Weekly Recycling
• Rainbow Leisure Centre
• The Harrier Centre
• Bourne Hall
• Ewell Court House
• Epsom Playhouse
• Epsom & Ewell Parks Tennis
• Epsom & Ewell Markets
• Homechoice
• Borough Insight

Products and services

• My Council Services

Quantifiable outcome

• 88% of invoices paid within 30 days (2024/25)
• +3 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

22 partnerships are on record, tiered core.

• Surrey County CouncilcoreStrategic or Co-development PartnerUpper-tier local authority responsible for county services including highways, libraries, adult social care, and education. The borough council works with Surrey County Council on joint initiatives including the Surrey Environment Partnership and Local Committee for Epsom and Ewell
• Surrey Environment PartnershipcoreStrategic or Co-development PartnerPartnership of Surrey's eleven borough and district councils and Surrey County Council working together on waste management and recycling initiatives
• A2Dominion Housing GroupcoreChannel Partner/ Reseller/ DistributorRegistered provider of affordable homes in the borough
• Epsom and Ewell Housing AssociationcoreChannel Partner/ Reseller/ DistributorLocal housing association providing affordable homes in the borough
• Hyde Housing AssociationcoreChannel Partner/ Reseller/ DistributorRegistered provider of affordable homes operating in the borough
• L&Q HousingcoreChannel Partner/ Reseller/ DistributorLarge housing association providing affordable housing in the borough
• Mount Green Housing AssociationcoreChannel Partner/ Reseller/ DistributorRegistered provider of affordable homes in the borough
• Orbit GroupcoreChannel Partner/ Reseller/ DistributorHousing association providing affordable homes and developing new properties in the borough including Ethel Bailey Gardens and Hollymoor Lane developments
• Rosebery Housing AssociationcoreChannel Partner/ Reseller/ DistributorRegistered provider of affordable homes in the borough
• Paragon Community Housing GroupcoreChannel Partner/ Reseller/ DistributorRegistered provider of affordable homes in the borough
• Raven Housing TrustcoreChannel Partner/ Reseller/ DistributorRegistered provider of affordable homes in the borough
• Riverside GroupcoreChannel Partner/ Reseller/ DistributorRegistered provider of affordable homes in the borough
• Southern Oaks NonsuchcoreChannel Partner/ Reseller/ DistributorRegistered provider of affordable homes in the borough
• Town and Country HousingcoreChannel Partner/ Reseller/ DistributorRegistered provider of affordable homes in the borough
• Transform Housing and SupportcoreChannel Partner/ Reseller/ DistributorRegistered provider offering housing and support services in the borough
• Central Surrey Voluntary ActioncoreStrategic or Co-development PartnerVolunteering organisation connecting residents with local volunteer opportunities in the borough
• GP Referral PartnerscoreStrategic or Co-development PartnerNHS GP practices in Epsom & Ewell and Banstead referring patients to social prescribing services
• Adult Social Care Referral PartnerscoreStrategic or Co-development PartnerSurrey County Council Adult Social Care team referring individuals to social prescribing services
• Healthcare ProfessionalscoreStrategic or Co-development PartnerHealthcare professionals referring patients to social prescribing services
• Mental Health ProviderscoreStrategic or Co-development PartnerMental health service providers working with social prescribing services
• Community and Voluntary SectorcoreStrategic or Co-development PartnerAge Concern, Citizens Advice, Food banks and other voluntary organisations receiving referrals from social prescribing services
• Circle HousingcoreChannel Partner/ Reseller/ DistributorHousing association developing shared ownership and rented properties at Nescot College site (11 shared ownership, 25 rented properties)

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Waverley Borough Council: Surrey district council with directly comparable municipal functions including weekly recycling, council tax collection, planning, housing allocation, and venues such as community halls.
• Reigate & Banstead Borough Council: Neighbouring Surrey borough council of comparable size and remit, delivering the same suite of district-level services including council tax, waste collection, planning, and housing to its residents.
• Tandridge District Council: Surrey district council delivering the same statutory local-authority services — waste, council tax, housing, planning — with similar partnership-based affordable-housing delivery via registered providers.
• Mole Valley District Council: Adjacent Surrey district council providing the same mix of council tax billing, refuse/recycling, planning, licensing, and housing services to a comparable resident population.
• Surrey Heath Borough Council: Fellow Surrey borough within the Surrey Environment Partnership, providing matching district services including recycling, council tax, parking, leisure, and community-wellbeing.
• Elmbridge Borough Council: Surrey borough council with a directly overlapping service portfolio — waste and recycling, council tax, benefits, planning, car parks, leisure venues, and housing delivery.
• Guildford Borough Council: Larger but functionally equivalent Surrey borough council offering the full municipal service stack including recycling, licensing, council tax, housing and community facilities.

Broad incumbents

• Surrey County Council: Upper-tier authority that funds and coordinates county-wide services (highways, adult social care, libraries) and partners with Epsom & Ewell via the Surrey Environment Partnership — the relevant strategic counterpart rather than a direct competitor.

Regional players

• Crawley Borough Council: West Sussex borough council running an equivalent portfolio of environmental, housing, planning and revenues services; useful peer for benchmarking operating cost and recycling performance.
• Rushmoor Borough Council: Hampshire borough council of comparable size delivering the same UK local-authority service mix — refuse/recycling, council tax, parking, housing and leisure — but in a different county.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/EpsomEwellBC
• YouTubeyoutube.com/channel/UC0UGt6AEUCYhS3gjs4jEsyg
• Facebookfacebook.com/EpsomEwellBC
• LinkedInlinkedin.com/company/epsom-&-ewell-borough-council
• Instagraminstagram.com/EpsomEwellBC

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Epsom & Ewell Borough Council