Acton
Acton is a US health information management firm providing outsourced medical record release, HIPAA compliance, document imaging, and healthcare audit support services to hospitals, health systems, and physician practices via a cloud-based workflow platform.
- Company typePrivate
- Founded1995
- HeadquartersChelsea, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Acton does
Acton is a health information management firm based in Chelsea, United States, founded in 1995 and operating with 11-50 employees. The company focuses on document imaging, HIPAA compliance, fax processing, and audit support services for healthcare organizations. Its service portfolio is built around outsourced medical record release, with the operational depth of an associated entity (HealthMark Group) that has processed 26 million requests across hospitals, health systems, and physician practices.
The core product is a cloud-based medical record release management platform providing end-to-end digital workflow automation, compliance verification, signature collection, and delivery. The platform is extended with modular offerings: Audits and Chart Reviews (HEDIS, RADV, regulatory audits), HIM Compliance, FMLA and Disability Forms Management, a Patient Medical Records Request Portal, and a recently introduced Digital Imaging Delivery feature that uses a built-in DICOM viewer to replace physical disc distribution. An analytics dashboard provides clients with real-time visibility into request status and turnaround, with the company reporting most records delivered in 8 business hours.
The business model combines managed services for medical record release with professional services for audit and form management, structured as annual subscription pricing negotiated on volume and scope. Go-to-market is a consultative direct enterprise sales motion targeting hospitals, health systems, and physician practices, supported by dedicated account managers, case studies, an interactive Savings Calculator, and an Outsourcing ROI Playbook. Named customers include multi-site specialty groups such as The San Antonio Orthopedic Group, GI Alliance, and PhyNet Dermatology.
Acton firmographics
Firmographics- Name
- Acton
- Legal name
- HealthMark Group
- Website
- https://actoncorporation.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Acton is a US health information management firm providing outsourced medical record release, HIPAA compliance, document imaging, and healthcare audit support services to hospitals, health systems, and physician practices via a cloud-based workflow platform.
- Ownership category
- akta.pro rank
Acton industry classification
Industry- Product category
- Health Information Management
- NAICS
- Office Administrative Services (5611)
- akta.pro primary industry
- Identity & Access Management (IAM) for Healthcare (HLACAJAA)
- akta.pro secondary industry
- Application Outsourcing (AO) (BPAEAMAA)
Keywords
Where Acton is headquartered
LocationHeadquarters
- HQ city
- Chelsea
- HQ country
- United States
- HQ region
- North America
Markets served
Acton business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Medical Record Release Services: Provides outsourced medical record release and information management services to healthcare organizations. Likely structured as a managed services or subscription model based on volume of requests processed. Services include compliance management, workflow automation, and delivery of records to authorized requestors.
- Healthcare Audit & Chart Review Services: Medical chart review and audit support services for HEDIS, RADV and other regulatory audits. Single point of contact for audit management becoming organization advocate during audit processes.
- FMLA Disability Form Management: Form completion and management services for FMLA and disability paperwork, handling administrative burden of form processing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Healthcare Organizations |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels7 records
Acton product offering
Product offeringCore offering
Acton is a health information management firm that provides outsourced medical record release, document imaging, HIPAA compliance, fax processing, and audit support services to healthcare organizations. The company offers a cloud-based digital platform that handles the full lifecycle of medical record requests, chart reviews, FMLA/disability form completion, and healthcare audit management, with an industry-leading 8 business hour turnaround time for most records.
Product overview
HealthMark Group offers a unified Release of Information platform with modular add-ons. The core ROI platform handles medical record requests with an 8 business hour turnaround, while modular solutions include Audits & Chart Reviews (for HEDIS, RADV audits), HIM Compliance, FMLA Disability Forms Management, and a new Digital Imaging Delivery feature (DICOM viewer for electronic medical image sharing). The platform also includes a Patient Request Portal for direct patient use. Services are designed to eliminate administrative burden while ensuring HIPAA compliance.
Differentiator
Problem solved
Functional benefit
Products and services
- Release of Information Core platform for managing medical record release requests, providing secure, efficient, and compliant processing with industry-leading 8 business hour turnaround times. Designed for healthcare organizations seeking to eliminate the administrative burden of medical record release.
- Audits and Chart Reviews Medical chart review solution for handling audits including HEDIS, RADV, and other regulatory audits, serving as a single point of contact for updates and an organizational advocate during the audit process.
- HIM Compliance Health information management compliance solution that mitigates security and compliance risks associated with managing medical records, addressing HIPAA, HEDIS, RADV, and broader HIM regulatory requirements.
- FMLA Disability Forms Management FMLA and disability paperwork management solution that helps organizations handle form completion requests efficiently, offloading the administrative burden of FMLA and disability form processing.
- Digital Imaging Delivery Digital delivery of medical images via built-in DICOM viewer, replacing physical disc distribution with immediate electronic access for patients and approved requestors.
- Patient Medical Records Request Portal Online portal for patients to request their medical records directly with a compassionate, efficient, and reliable user experience.
Quantifiable outcome
- Most records delivered in 8 business hours (industry-leading turnaround)
- +4 more outcomes
Companies that use Acton
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
Acton technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Acton partnerships and signals
Strategic signalScale indicators4 records
Recent moves3 records
Expansion highlights4 records
Acton competitors and assessment
Company assessmentBroad incumbents
- CIOX Health (Datavant): CIOX Health, now part of Datavant, is the largest US incumbent in release of information and clinical record retrieval, serving thousands of hospitals with similar services plus broader clinical data exchange capabilities—a direct competitor at much greater scale.
- Sharecare: Sharecare operates a broader digital health platform that includes patient access to medical records and health data exchange capabilities, partially overlapping with HealthMark's patient-facing record request portal.
- Epic Systems: Epic is the dominant US EHR vendor and increasingly offers patient portal, interoperability, and record-sharing features that compete at the margin with outsourced release-of-information workflows—a structural threat to HealthMark's core TAM.
Emerging players
- ScanSTAT Technologies: ScanSTAT delivers release-of-information, scanning, and indexing services to healthcare providers, making it a smaller but directly comparable competitor in the outsourced HIM space.
- ChartRequest: ChartRequest offers an online-first release-of-information platform for medical practices and patients, addressing the same compliance and turnaround pain points as HealthMark but with a more digitally native, self-service orientation.
Direct peers
- MRO Corp: MRO is one of the largest dedicated release-of-information and clinical data exchange providers in the US, serving hospitals and physician practices with comparable outsourced ROI, audit support, and HIM workflow services—directly competing with HealthMark's core offering.
- Verisma: Verisma provides outsourced release-of-information, audit management, and health information management services to hospitals and health systems, positioning it as a direct competitor to HealthMark's core platform.
- iMedX (a Datavant company): iMedX provides outsourced medical transcription, coding, and health information management services to hospitals and physician practices, overlapping with HealthMark's HIM and chart-based service lines.
- BACTES Imaging Solutions: BACTES provides medical record retrieval, release of information, and document imaging services to healthcare organizations, overlapping directly with HealthMark's core ROI and digital imaging delivery offerings.
Others
- Docusign (Healthcare): While not a direct ROI competitor, Docusign provides electronic signature and digital workflow infrastructure widely used by healthcare organizations for consent and form management—relevant as an enabling technology player adjacent to HealthMark's workflow.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Acton social profiles
Digital presenceActon financial estimates
Financial estimateRevenue estimate
Valuation estimate
Acton leadership team
Management profileNumber of profiles
Acton funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Acton M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Acton
What does Acton do?
Acton is a health information management firm that provides outsourced medical record release, document imaging, HIPAA compliance, fax processing, and audit support services to healthcare organizations. The company offers a cloud-based digital platform that handles the full lifecycle of medical record requests, chart reviews, FMLA/disability form completion, and healthcare audit management, with an industry-leading 8 business hour turnaround time for most records.
Is Acton a public or private company?
Acton is a private company. It is classified as unknown and is currently operating.
When was Acton founded?
Acton was founded in 1995. It employs 11 to 50 people.
Where is Acton based?
Acton is headquartered in Chelsea, United States, in the North America region.
How does Acton make money?
Three revenue lines are on record. Medical Record Release Services are the primary driver. The others are healthcare Audit & Chart Review Services and FMLA Disability Form Management.
Who are Acton's main competitors?
Broad incumbents on record are CIOX Health (Datavant), Sharecare and Epic Systems. Emerging players are ScanSTAT Technologies and ChartRequest. Direct peers are MRO Corp, Verisma, iMedX (a Datavant company) and BACTES Imaging Solutions. Docusign (Healthcare) is listed as an others.
Does Acton have an API?
No public API is recorded for Acton.
What industry is Acton in?
Acton's product category is Health Information Management. Its primary akta.pro industry code is HLACAJAA, Identity & Access Management (IAM) for Healthcare, with a secondary code of BPAEAMAA, Application Outsourcing (AO). Its NAICS code is 5611.