ECS Telecom
ECS Telecom is a KOSDAQ-listed South Korean system integrator (founded 1999) delivering AI-powered contact center, unified communications, and managed IT services to 300+ enterprise, financial, and government customers.
- Company typePublic
- Founded1999
- HeadquartersSeocho, South Korea
- Headcount101–250
- GTM typeB2B
- OfferingServices
What ECS Telecom does
ECS Telecom Co., Ltd. is a South Korea-based, KOSDAQ-listed (since 2007) enterprise communication system integrator founded in 1999, headquartered in Seocho-gu, Seoul with a branch in Busan. The company delivers end-to-end contact center, unified communications, and managed IT services to regulated and large-enterprise customers in financial services & insurance, government & public sector, large conglomerates, and adjacent verticals, serving 300+ customers including KB Financial Group, NH Nonghyup Bank, LG Group, Seoul Metropolitan Government, Seoul Metropolitan Council, and Korea Zinc.
The product portfolio centers on three solution families: Customer Success (Contact Center, AI-powered AICC, CCaaS, and proprietary platforms ECP, ECP-AI, EPA, Agent Assist, KMS); Digital Workplace (Unified Communications, Cloud Calling via Zoom Phone and Cisco Webex Calling, Video Conferencing, IP Telephony); and ETaaS managed services (SaaS, managed operations, maintenance, IDC, omnichannel self-service, on-site butler). Technology is built by combining global vendor platforms (Cisco, Avaya, Zoom, Genesys, Alvaria, Bright Pattern) — for which ECS holds premier partnership tiers including Korea's first Cisco Collaboration Preferred Partner status — with proprietary software layers featuring Agentic AI, RAG with private LLM, STT/TTS/NLU pipelines, and a patented VUI-based voicebot quality assessment system.
Revenue is generated through three streams: project-based system integration and implementation services (dominant historically); recurring CCaaS subscriptions (ECP, ECP-AI, including subscription access to TA, QA, KMS modules); and managed-service contracts under the ETaaS umbrella. Disclosed FY2026 revenue stands at KRW 91.2 billion (~$66M) with cumulative revenue exceeding KRW 1 trillion since inception. Pricing is quote-based enterprise with no public list pricing, and go-to-market is exclusively direct enterprise field sales supported by certified partner channels and self-service SaaS for mid-market accounts.
ECS Telecom firmographics
Firmographics- Name
- ECS Telecom
- Legal name
- ECS Telecom Co., Ltd.
- Website
- https://ecstel.co.kr
- Company type
- Public
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ECS Telecom is a KOSDAQ-listed South Korean system integrator (founded 1999) delivering AI-powered contact center, unified communications, and managed IT services to 300+ enterprise, financial, and government customers.
- Ownership category
- akta.pro rank
ECS Telecom industry classification
Industry- Product category
- Enterprise Communications Solutions
- NAICS
- Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- ERP Implementation & Systems Integration Services (BPAEAGAA), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)
Keywords
Where ECS Telecom is headquartered
LocationHeadquarters
- HQ city
- Seocho
- HQ country
- South Korea
- HQ region
- Asia
Offices2 records
Markets served
ECS Telecom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- System Integration & Implementation Services: ECS Telecom generates revenue primarily through system integration projects for contact center and unified communication infrastructure. This includes designing, building, and deploying solutions based on global platforms (Cisco, Avaya, Zoom, Genesys, Bright Pattern) along with proprietary ECS software. Revenue is recognized from project-based implementation fees, customization, and deployment services.
- Cloud Contact Center (CCaaS) Subscription: ECS provides cloud-based contact center solutions via CCaaS model, including ECP (ECS Cloud Portal) and ECP-AI. These are delivered as SaaS subscriptions with usage-based or per-seat pricing, including subscription-only access to TA, QA, KMS and other essential contact center operations features.
- ETaaS (ECS Technology as a Service): Comprehensive managed IT outsourcing covering operations, maintenance, and SaaS. Includes multiple service tiers: ETaaS_saas (custom SaaS for contact centers), ETaaS_managed service (operational services), ETaaS_maintenance (support), ETaaS_디지털어솝쇼 (omnichannel self-service), ETaaS_IDC (IDC management), ETaaS_butler (all-in-one on-site service). Provided as recurring managed service contracts.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels10 records
ECS Telecom product offering
Product offeringCore offering
ECS Telecom provides enterprise communications services including AI-powered cloud contact center (AICC/CCaaS) and unified communications solutions. As a system integrator, the company combines global vendor platforms (Cisco, Genesys, Avaya, NICE, Microsoft, AWS) with its proprietary software platforms (ECP, ECP-AI, EPA), delivering consultation, design, deployment, integration, and managed services to enterprise customers.
Product overview
ECS Telecom offers an integrated portfolio of enterprise communication solutions centered on three core areas: Customer Success (Contact Center/AICC/CCaaS), Digital Workplace (Unified Communication/Cloud Calling/Video Conferencing), and ETaaS (IT Outsourcing). The architecture consists of a core Contact Center platform (Contact Center) enhanced with AI capabilities (AICC) and cloud deployment (CCaaS), supported by proprietary portals and AI modules (ECP, ECP-AI, Agent Assist, KMS). Digital Workplace spans IP Telephony, Cloud Calling via Zoom and Webex, and Video Conferencing. ETaaS provides managed services, SaaS, and maintenance under a unified operations umbrella. The products integrate with enterprise CRM/ERP/PBX systems and leverage AI technologies including STT, TTS, NLU, RAG, and Agentic AI.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Contact Center (AICC) / CCaaS AI-powered cloud contact center solution that combines the company's proprietary AI platform with global contact center vendor technologies (Genesys, NICE, Avaya) to deliver intelligent customer service automation for large enterprises.
- Unified Communications (UC) Solutions Enterprise unified communications offering integrating IP telephony, video, messaging, and collaboration, deployed on the proprietary ECP platform with integrations to Microsoft Teams, Cisco collaboration, and AWS cloud infrastructure.
- Enterprise Communication Platform (ECP) Proprietary enterprise communications platform developed by ECS Telecom, serving as the foundation for the company's UC and contact center solutions.
- ECP-AI AI-enabled version of the ECP platform incorporating retrieval-augmented generation (RAG), private LLM, and agentic AI capabilities for intelligent customer engagement.
- EPA Platform Proprietary platform referenced as part of ECS Telecom's enterprise communications software portfolio.
- System Integration Services Consulting, design, and deployment services for multi-vendor enterprise communications environments, integrating Cisco, Genesys, Avaya, NICE, Microsoft, and AWS technologies.
- Managed Services Ongoing operational management and support for enterprise communications environments, providing 24/7 monitoring and maintenance across UC and contact center systems.
Quantifiable outcome
- Onboarding period reduced by 30-50% with AI-powered Agent Assist
- +4 more outcomes
Companies that use ECS Telecom
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles3 records
ECS Telecom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability10 records
Feature11 records
ECS Telecom partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- CiscocoreECS Telecom holds the highest level of Cisco partnership as 'Cisco Collaboration Preferred Partner' — the first in Korea. Also holds Cisco Preferred Networking Partner, Cisco Cloud and AI Infrastructure Partner, and Cisco Services Partner. Provides Webex Calling, Webex Meetings, Collab endpoints (Rooms, Desk, Headset, Phone), and Contact Center solutions. ECS also provides Zoom Phone and Zoom CX Deployment Certified services.
- GenesyscoreGenesys Accredited Partner providing Genesys Cloud CX, Genesys AI, and Genesys Workforce Engagement Management. ECS Telecom deploys Genesys-based cloud contact center solutions for enterprise customers.
- ZoomcoreZoom Platinum Partner with Zoom Phone & Zoom CX Deployment Certified Partner status. ECS Telecom is a Zoom Direct Partner providing Zoom Meetings, Zoom Phone, Zoom Rooms, Zoom Events, and Zoom Webinar. Also holds Zoom Phone & Spaces Competency Partner certification.
- AvayacoreAvaya Diamond Partner — the highest partnership tier. Provides Enterprise CC (Contact Center) solutions including AACC, Elite, Multi-channel, POM (Proactive Outreach Manager), Enterprise UC (Unified Communications) including IPT & UC and Video Conferencing.
- AlvariacoreAlvaria Platinum Partner (formerly Aspect). Provides inbound/outbound contact center, recording system, reporting system, omni-channel, WFM (Workforce Management), and Gamification solutions.
- Bright PatterncoreBright Pattern Gold Partner providing CC for Dedicated Cloud with omnichannel agent, self-service, interaction analytics, omnichannel quality management, ACD/IVR, agent assist & virtual agent, auto scoring, and WFM capabilities.
Scale indicators10 records
Recent moves7 records
Expansion highlights5 records
ECS Telecom competitors and assessment
Company assessmentDirect peers
- LG CNS: Major Korean IT services and SI company with enterprise communication, cloud, and system integration offerings. Competes with ECS for Korean enterprise communication projects and holds similar vendor partnerships with Cisco, Avaya, and global UC/CC platforms.
- Samsung SDS: Korea's largest IT services company and a direct competitor in enterprise SI, cloud, and digital workplace deployments. Provides competing UC, video, and contact center solutions to large Korean enterprises and conglomerates with similar partner ecosystems.
- NICE Information & Communication (NICE I&C): Korean subsidiary of NICE Group providing contact center solutions, CCaaS, and financial communication systems. A direct competitor in Korean financial sector contact center deployments.
- Hyundai Autoever: Korean SI with strong enterprise communication and IT services offerings. Serves Korean financial, automotive, and enterprise customers with similar multi-vendor SI capabilities.
- SK C&C (SK Inc. C&C): Korean IT services arm of SK Group with broad enterprise SI capabilities including cloud, ERP, and communication solutions. Competes with ECS for large Korean enterprise digital transformation projects.
Emerging players
- Five9: Pure-cloud CCaaS platform competing in the same Korean enterprise market. Represents the cloud-native threat to traditional SI-driven deployments that ECS navigates.
- 8x8: Global cloud communications and CCaaS provider with presence in APAC. Represents the pure-cloud, SI-bypass threat to ECS's traditional enterprise communication deployment model.
Broad incumbents
- Genesys: Global CCaaS platform vendor and ECS's partner. Competes with ECS at the platform layer as Genesys expands direct sales in Korea, while also serving as a key technology partner for ECS deployments.
- Cisco Systems: Global UC/CC platform vendor and ECS's premier partner. Both enables ECS's largest deployments (Cisco Collaboration Preferred Partner) and competes via direct enterprise sales for the same accounts.
- Avaya Holdings: Global contact center and UC vendor; key ECS technology partner at Diamond tier. ECS's business depends heavily on continued Avaya product viability, while Avaya's own restructuring history creates partnership uncertainty.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
ECS Telecom social profiles
Digital presenceECS Telecom compliance and trust
Trust signalCompliance8 records
ECS Telecom financial estimates
Financial estimateRevenue estimate
Valuation estimate
ECS Telecom leadership team
Management profileNumber of profiles
ECS Telecom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ECS Telecom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ECS Telecom
What does ECS Telecom do?
ECS Telecom provides enterprise communications services including AI-powered cloud contact center (AICC/CCaaS) and unified communications solutions. As a system integrator, the company combines global vendor platforms (Cisco, Genesys, Avaya, NICE, Microsoft, AWS) with its proprietary software platforms (ECP, ECP-AI, EPA), delivering consultation, design, deployment, integration, and managed services to enterprise customers.
Is ECS Telecom a public or private company?
ECS Telecom is a public company. It is classified as public and is currently operating.
When was ECS Telecom founded?
ECS Telecom was founded in 1999. It employs 101 to 250 people.
Where is ECS Telecom based?
ECS Telecom is headquartered in Seocho, South Korea, in the Asia region.
How does ECS Telecom make money?
Three revenue lines are on record. System Integration & Implementation Services are the primary driver. The others are cloud Contact Center (CCaaS) Subscription and ETaaS (ECS Technology as a Service).
Who are ECS Telecom's main competitors?
Direct peers on record are LG CNS, Samsung SDS, NICE Information & Communication (NICE I&C), Hyundai Autoever and SK C&C (SK Inc. C&C). Emerging players are Five9 and 8x8. Broad incumbents are Genesys, Cisco Systems and Avaya Holdings.
Does ECS Telecom have an API?
No public API is recorded for ECS Telecom.
What industry is ECS Telecom in?
ECS Telecom's product category is Enterprise Communications Solutions. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAEAGAA, ERP Implementation & Systems Integration Services. Its NAICS code is 517 and its SIC code is 7373.