Kodeks

What Kodeks does

Kodeks d.o.o. is a privately held Croatian IT systems integrator headquartered in Zagreb, founded in 1989 by five entrepreneurs (Goran Rakovac, Ivan Medvidović, Vlado Jaklin, Marin Frčko, and Bruno Filipi). The company operates as a value-added reseller and integrator distributing enterprise ICT products from global technology principals — most prominently Dell (the first Dell representative in Croatia since 1989, holding Dell EMC Titanium Partner status), Cisco (Gold Partner), Mitel, Patton, 2N, Microsoft, VMware, Citrix, Zebra, and Bosch — and combining them with turnkey integration, consulting, SLA-based managed services, and maintenance support. Its portfolio spans Dell PowerEdge servers, desktops, workstations and storage; Cisco networking and UCS; Mitel and MX-ONE telephony systems; Patton VoIP gateways; 2N GSM gateways; and Zebra mobility/printing solutions. Service offerings include 24-hour SLA support across Croatia, proactive monitoring from a central Network Operation Centre, disaster recovery and business continuity planning, and ICT consulting.

The company's revenue is generated through five streams: hardware resale (Dell and partner products), integration services (turnkey ICT implementation), managed services (multi-year SLA contracts), consulting services (strategy, specification, procurement, disaster recovery planning), and maintenance/repair services. Pricing is predominantly quote-based for hardware and subscription-based for SLA contracts, with multi-year terms. The go-to-market is enterprise field sales, supported by a sales showroom at the Zagreb headquarters, a dedicated sales phone line, and the Dell Partner Direct Program for project-based resellers. The customer base is concentrated in enterprise and government verticals within Croatia, including telecom operators, public enterprises, hotels, banks, insurance companies, and private-sector companies, with some international project delivery. The team comprises over 50 experts operating in Croatia and abroad.

Kodeks has no disclosed external funding, no parent company, and no subsidiary structure. Its competitive positioning rests on three decades of vendor relationships (particularly the Dell partnership originating in the founding year), top-tier partner certifications (Dell EMC Titanium, Cisco Gold, Nagios Authorized), and a one-stop-shop positioning that bundles hardware, software, integration, and lifecycle support under a single contract — a model that creates switching costs once embedded in a customer's ICT environment.

Name

Kodeks

Legal name

KODEKS d.o.o.

Website

https://kodeks.hr

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Kodeks is a privately held Croatian IT systems integrator founded in 1989, headquartered in Zagreb, that distributes Dell, Cisco, Mitel, and 2N enterprise hardware combined with turnkey integration, SLA-based managed services, and consulting, serving telecom operators, government, banks, and hotels in Croatia.

Ownership category

akta.pro rank

Product category

IT System Integration Services

NAICS

Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

akta.pro secondary industries

Unified NMS Platforms (Fault/Performance/Configuration) (HDAFAGAA), Endpoint Protection Platforms (EPP/NGAV) (HDADAEAD), Service Provider OSS/NMS (Carrier Network Management) (HDAFAGAL)

Keywords

• IT system integration
• Hardware distribution
• Telecommunications solutions
• Network infrastructure
• Managed IT services

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sales of Dell computers, servers, storage, networking equipment, workstations, and peripherals including warranty upgrades and accessories.
2. IT Services: Service maintenance, repair and hardware renovation including remote support and field service visits. Covers server maintenance, OS installation, patches, and software packages.
3. SLA Contracts: Service Level Agreement contracts with guaranteed quality and support regimes including standard support, service desk communication, emergency interventions, and on-site visits.
4. Consulting Services: ICT consulting including strategic planning, specifications development, procurement assistance, system consolidation, and disaster recovery planning.
5. Integration Services:

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Kodeks is a Croatian system integrator delivering turnkey ICT solutions that combine hardware distribution (Dell computers, servers, storage, networking), telecommunications systems (Mitel, Patton, 2N, MX-ONE), and managed services including integration, SLA-based support, maintenance, and consulting. The company operates as an authorized Dell distributor and service provider, supplying complete infrastructure solutions to enterprise customers across Croatia.

Product overview

Kodeks is a Croatian system integrator offering a comprehensive portfolio of IT and telecommunications products and services. The core product offering centers on Dell computers and servers (desktops, laptops, workstations, PowerEdge rack and tower servers), complemented by Mitel IP telephony systems, Patton SmartNode VoIP gateways, 2N GSM gateways, and Aastra/MX-ONE telephony systems. These hardware products are supported by professional services including system integration (turnkey ICT solutions), SLA support contracts, maintenance and repair services, and ICT consulting. The company operates as a value-added reseller and integrator, delivering complete solutions combining multiple product lines with implementation and support services.

Differentiator

Problem solved

Functional benefit

Products and services

• Dell Computers and Servers

Quantifiable outcome

• Support coverage across Croatia available 24 hours a day
• +1 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core, secondary and minor.

• DellcoreChannel Partner/ Reseller/ DistributorDELL EMC Titanium Partner, DELL EMC Authorized Service Provider, DELL EMC Authorized Repair Center. Kodeks is the first Dell representative in Croatia (established 1989) and distributes complete Dell product range including servers, storage, workstations, networking, and peripherals.
• Mitel (formerly Aastra)coreTechnology or IntegrationDistribution partner for Mitel/Aastra telephony solutions including MX-ONE telephony systems, IP communication systems, and hospitality communication solutions. Kodeks has 20+ years of experience with telco systems.
• Patton ElectronicssecondaryTechnology or IntegrationDistribution partner for Patton SmartNode VoIP gateways, session border controllers, and unified communications solutions including ESBR, Analog VoIP gateways, and PRI solutions.
• 2N TelecommunicationssecondaryTechnology or IntegrationDistribution partner for 2N GSM gateways, VoIP solutions, and ISDN BRI products including EasyGate, SmartGate, BlueTower, StarGate, Voice Blue, and OfficeRoute series.
• CiscocoreTechnology or IntegrationCisco Gold Partner and Cisco Registered Partner. Kodeks provides Cisco network solutions, UCS systems, SmartNet support, and has certified experts in enterprise networking, security, data center virtualization and automation. Also offers Cisco TelePresence video conferencing solutions.
• NagiossecondaryTechnology or IntegrationNagios Authorized Partner for IT monitoring and management solutions.
• MicrosoftsecondaryTechnology or IntegrationDistribution of Microsoft software including Windows 11, Windows Server 2022, Office 2021, and related CALs.
• VMwaresecondaryTechnology or IntegrationDistribution partner for VMware virtualization solutions.
• Citrix SystemssecondaryTechnology or IntegrationDistribution partner for Citrix application and desktop virtualization solutions.
• ZebrasecondaryChannel Partner/ Reseller/ DistributorDistribution partner for Zebra barcode scanners, mobile computers, and printing solutions.
• Linksys by CiscosecondaryChannel Partner/ Reseller/ DistributorDistribution of Linksys networking products for small business and home office solutions.
• EMC / Dell EMCcoreTechnology or IntegrationStorage solutions including EqualLogic and Dell Compellent storage systems as part of Dell EMC Titanium partnership.
• TargusminorChannel Partner/ Reseller/ DistributorDistribution of Targus laptop bags, cases, and accessories.
• BoschsecondaryTechnology or IntegrationTechnology partnership through delivery of complete ICT solutions including security solutions in collaboration with Bosch.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ALSO Group: European ICT distribution and services group that resells and integrates Dell, Cisco, and Mitel product lines across CEE. Comparable vendor mix and partner-program dynamics, though at distribution scale.
• Atos: Global IT services and systems integrator with established Croatian and regional presence. Overlaps with Kodeks on infrastructure integration, managed services, and public-sector contracts, but at vastly larger scale.
• Ingram Micro: Global IT distributor carrying Dell, Cisco, and complementary enterprise software/hardware lines. Comparable wholesale-plus-services motion though operating at much larger scale across multiple geographies.
• S&T (Kontron): Pan-European IT system integrator with significant Croatian/SEE operations through acquisitions. Competes across the same enterprise ICT stack with broader geographic and service portfolio reach.

Regional players

• Hrvatski Telekom (ICT division): Croatian incumbent telecom operator with growing enterprise ICT and cloud services arm. Overlaps with Kodeks in enterprise telephony, networking, and managed services, though anchored in operator-scale infrastructure.
• Asseco: Central and Eastern European IT group with strong presence in Croatia and the Balkans delivering enterprise software, infrastructure, and integration services. Regional peer with overlapping public-sector and enterprise customer base.

Direct peers

• KING ICT: Largest Croatian IT system integrator offering similar Dell/Cisco-anchored hardware, networking, and managed services to enterprise and public-sector customers across Croatia and SEE. Closest direct competitor given shared geography and product mix.
• Combis: Croatian IT services and integration company delivering enterprise infrastructure, cloud, and managed services to similar enterprise and public-sector clients. Comparable in scale and vendor-partner business model.
• Comping (Comping d.o.o.): Croatian IT solutions provider focused on enterprise infrastructure, networking, and managed services. Closely comparable in size, geography, and Dell/Cisco-anchored product portfolio.
• Span: Croatian-headquartered IT solutions and managed services provider with regional SEE presence. Similar Dell-anchored enterprise IT distribution, integration, and managed services GTM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Kodeks

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kodeks