Care & Connects
Care & Connects is an Adelaide-based, NDIS-registered disability and psychosocial support provider delivering SIL, SDA, MTA, respite, in-home care, community participation, and hospital discharge services to NDIS participants across greater Adelaide.
- Company typePrivate
- Founded2024
- HeadquartersProspect, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Care & Connects does
Care & Connects is an NDIS-registered disability and psychosocial support provider operating exclusively in the Adelaide metropolitan area of South Australia. Founded in 2024, the company delivers a portfolio of services — Supported Independent Living (SIL), Specialist Disability Accommodation (SDA) across Improved Liveability, Robust, Fully Accessible, and High Physical Support categories, Medium-Term Accommodation (MTA), Short-Term Respite (STR), Community Participation, In-Home Care, and Psychosocial Disability Support — to NDIS participants with physical and mental-health disabilities and their families. Its Hospital Discharge Program is positioned as a differentiated service, with the company claiming transitions within 1–3 weeks for medically ready participants versus a slower industry average. Service delivery is direct: all support is performed by employed Certificate III/IV-qualified workers and overseen by a Registered Nurse, with participant transport handled through an in-house Wheelchair Accessible Vehicle fleet rather than third-party providers.
The business model is fully aligned to the Australian NDIS Pricing Guide. Revenue is generated through recurring service hours billed to participant NDIS plans across SIL, SDA, MTA, STR, community participation, in-home care, and psychosocial funding streams, with no publicly disclosed per-service pricing and bespoke quoting handled via phone, email, and a website referral form. Go-to-market is primarily referral-driven from NDIS support coordinators, hospitals, and healthcare professionals, supplemented by direct family outreach, no-obligation meet-and-greet sessions, community event participation (Illuminate Adelaide, AFL games at Adelaide Oval), and content marketing through the in-house blog and an 'Empowerment Hub' training and resource platform. The company is privately held under the legal entity Care & Connects Pty Ltd (ABN 80654885659; NDIS Registration ID 4-GPTSM9N), led by Director Mamun Al-Zahid and Co-founder Wahid Rabbu, with 101–250 employees across 13+ properties spanning Adelaide's northern, southern, and north-eastern suburbs.
Technology plays a supporting, non-differentiated role: Care & Connects is a service-led organization whose technology footprint consists of operational tools such as online training modules, incident and feedback systems, and an internal policy/resource platform, with no proprietary AI, software products, or integrated care-management platform described. The competitive positioning rests instead on a specialist psychosocial workforce, internal transport capability, a strengths-based capacity-building framework, and integrated accommodation-plus-clinical delivery rather than on technology differentiation.
Care & Connects firmographics
Firmographics- Name
- Care & Connects
- Legal name
- Care & Connects Pty Ltd
- Website
- https://careandconnects.com.au
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Care & Connects is an Adelaide-based, NDIS-registered disability and psychosocial support provider delivering SIL, SDA, MTA, respite, in-home care, community participation, and hospital discharge services to NDIS participants across greater Adelaide.
- Ownership category
- akta.pro rank
Care & Connects industry classification
Industry- Product category
- Disability Support Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (62399), Home Health Care Services (62161)
- SIC
- Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Transportation Services (4700)
- akta.pro primary industry
- Companion Care & Social Support (non-clinical) (HLADAGAB)
- akta.pro secondary industries
- Transportation & Errands (Non-Emergency) (HLADAGAF), Community Resources, Social Services & Transportation Coordination (HLADALAK), Transportation, Escort & Appointment Accompaniment (Non-Medical) (HSABAAAF)
Keywords
Where Care & Connects is headquartered
LocationHeadquarters
- HQ city
- Prospect
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Care & Connects business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Supported Independent Living (SIL): Ongoing daily support services for NDIS participants living in shared or individual housing, billed through participant NDIS plans as recurring service hours.
- Specialist Disability Accommodation (SDA): Specialist disability housing providing accessible living spaces, funded through SDA NDIS plan funding, billed as recurring accommodation support.
- Community Participation: Out-of-home community engagement and social participation supports, billed per support shift or hours through NDIS plan funding.
- In-Home Care: Personal care and daily living support delivered in the participant's own home, billed through NDIS plan funding.
- Hospital Discharge Support: Facilitation of fast hospital-to-home transitions including transportation and initial care setup, billed through NDIS plan as transition support.
- Psychosocial Disability Support: Specialist mental health support services delivered by Certificate IV-qualified mental health workers using recovery-oriented practice, billed through NDIS psychosocial disability funding streams.
- Medium-Term Accommodation (MTA): Interim accommodation of up to 90 days for participants transitioning between settings, funded through MTA NDIS plan allocation.
- Short-Term Respite (STR): Temporary care providing respite for caregivers, billed through NDIS plan respite funding allocations.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Care & Connects product offering
Product offeringCore offering
Care & Connects is a registered NDIS provider delivering person-centred disability and psychosocial support services across the Adelaide metropolitan area. The company offers Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Medium-Term Accommodation (MTA), Short-Term Respite (STR), in-home care, community participation, hospital discharge coordination, and specialist psychosocial disability support. Services are delivered by employed Certificate III/IV-qualified support workers, mental health specialists, and a registered nurse, with all transport handled by the company's own Wheelchair Accessible Vehicle fleet.
Product overview
Care & Connects is a registered NDIS provider offering a comprehensive suite of disability and psychosocial support services. The core offering includes Disability Supports, Psychosocial Disability Supports, Hospital Discharge assistance, and Home & Living accommodation services. Accommodation options encompass Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Medium-Term Accommodation (MTA), and Short-Term Respite (STR). Support services include Community Participation and In-home Care programs. Additionally, the Empowerment Hub provides employee training resources, policy documentation, and educational content. The company operates housing properties across greater Adelaide with specialist teams for both physical and psychosocial disabilities.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Hospital discharges facilitated within 1–3 weeks for medically ready NDIS participants
- +1 more outcomes
Companies that use Care & Connects
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
Care & Connects technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Care & Connects partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights4 records
Care & Connects competitors and assessment
Company assessmentDirect peers
- Minda: Large South Australian disability provider offering accommodation, community participation, and supported employment. Operates a comparable SIL/SDA property portfolio in Adelaide targeting NDIS participants with complex needs.
- HenderCare: South Australia-based NDIS-registered provider offering in-home care, community participation, SIL, and nursing services. Operates in the same Adelaide metro footprint with a comparable multi-service model and similar participant segments to Care & Connects.
- Help at Home by Lumia Care: NDIS-registered provider delivering in-home care, community participation, and personal care supports across multiple Australian states. Comparable mid-size service-led model with similar participant segments.
- Focus Care: NDIS provider offering in-home care, SIL, community access, and plan management across NSW, QLD, and WA. Comparable multi-service NDIS model targeting similar disability and psychosocial participant cohorts.
- SACARE: Adelaide-based disability and complex care provider operating SDA, SIL, community participation, and in-home supports across South Australia. Closely comparable as a regional SA specialist with overlapping property-based service lines.
Broad incumbents
- Sunnyfield: National disability services provider offering accommodation, community participation, and supported independent living. Comparable participant segments and NDIS-funded service lines at a larger scale.
- Aruma: National NDIS-registered disability provider (formerly House with No Steps) offering SIL, SDA, community participation, and psychosocial supports. Operates at significantly larger scale but with overlapping service categories and NDIS-funded revenue model.
- Achieve Australia: NSW/ACT-based NDIS provider offering accommodation, community participation, and individualised support. Overlapping service model with similar target populations, though operating in a different geography.
- Scope Australia: Victorian-based NDIS provider offering accommodation, therapy, and community participation. Comparable multi-service NDIS model at meaningful scale, though geographically separate.
- Life Without Barriers: One of Australia's largest NDIS providers delivering disability, psychosocial, and out-of-home care across multiple states. Comparable service mix but national scale dwarfs Care & Connects' Adelaide footprint.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Care & Connects social profiles
Digital presenceCare & Connects financial estimates
Financial estimateRevenue estimate
Valuation estimate
Care & Connects leadership team
Management profileNumber of profiles
Profiles7 records
Care & Connects funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Care & Connects M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Care & Connects
What does Care & Connects do?
Care & Connects is a registered NDIS provider delivering person-centred disability and psychosocial support services across the Adelaide metropolitan area. The company offers Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Medium-Term Accommodation (MTA), Short-Term Respite (STR), in-home care, community participation, hospital discharge coordination, and specialist psychosocial disability support. Services are delivered by employed Certificate III/IV-qualified support workers, mental health specialists, and a registered nurse, with all transport handled by the company's own Wheelchair Accessible Vehicle fleet.
Is Care & Connects a public or private company?
Care & Connects is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Care & Connects founded?
Care & Connects was founded in 2024. It employs 101 to 250 people.
Where is Care & Connects based?
Care & Connects is headquartered in Prospect, Australia, in the Oceania region.
How does Care & Connects make money?
Eight revenue lines are on record. Supported Independent Living (SIL) is the primary driver. The others are specialist Disability Accommodation (SDA), community Participation, in-Home Care, hospital Discharge Support, psychosocial Disability Support, medium-Term Accommodation (MTA) and short-Term Respite (STR).
Who are Care & Connects's main competitors?
Direct peers on record are Minda, HenderCare, Help at Home by Lumia Care, Focus Care and SACARE. Broad incumbents are Sunnyfield, Aruma, Achieve Australia, Scope Australia and Life Without Barriers.
Does Care & Connects have an API?
No public API is recorded for Care & Connects.
What industry is Care & Connects in?
Care & Connects's product category is Disability Support Services. Its primary akta.pro industry code is HLADAGAB, Companion Care & Social Support (non-clinical), with a secondary code of HLADAGAF, Transportation & Errands (Non-Emergency). Its NAICS code is 624120 and its SIC code is 8300.