Child & Family Services

What Child & Family Services does

Child and Family Services (C+FS) is a private nonprofit human services organization founded in 1873 and headquartered at 330 Delaware Avenue in Buffalo, New York. It operates as one of Western New York's longest-established social service agencies, tracing its roots to the Buffalo Children's Aid Society, the Buffalo Charity Organization Society (1877), and the Family Service Society (1934). The organization provides a comprehensive, integrated portfolio of programs serving children, adults, and families across Erie and Niagara Counties, including counseling services, Haven House (Erie County's only licensed domestic violence shelter), foster care and adoption, three residential treatment programs serving 46 children ages 5-14, Family Support Services (Preventive Services, Wraparound, HCBS, CFTSS), an Employee Assistance Program (EAP) for employers, Youth ACT for youth with serious emotional disturbance, Youth Trafficking Prevention services, the Community Mediation Center (rebranded from Center for Resolution and Justice in June 2025), and Falk School, a special education program. Sub-brands include Haven House, Falk School, and Community Mediation Center; previously known as Buffalo Children's Aid Society.

The business model is a hybrid nonprofit revenue structure combining government contracts and grants (federal, state, local, including Medicaid reimbursement for eligible services and Children's Guild Foundation/New Era Cap Foundation grants), individual and corporate donations (including the 1873 Society planned giving initiative and tiered Adopt-a-Family corporate sponsorships up to $20,000), client fees on a sliding pay scale based on family size and income (no one denied services for inability to pay), Medicaid coverage for Family Support Services and CFTSS for children under 21, and fully grant-funded programs like Preventive Services. Technology infrastructure is described as standard nonprofit social services; the only notable proprietary digital feature is the Haven House Chat System, a confidential online messaging channel providing 24/7 chat access to Erie County's only licensed domestic violence shelter. Leadership includes President and CEO Elizabeth McPartland and an executive team of seven C-suite officers (Communications/Development, Impact, Finance, HR, Clinical Programs, Risk, Community Programs).

Name

Child & Family Services

Legal name

Child and Family Services

Website

https://cfsbny.org

Company type

Private

Founded year

1873

Operating status

Operating

Headcount range

101–250 employees

Short description

Child and Family Services is a 150-year-old nonprofit human services agency in Western New York providing counseling, foster care, residential treatment, domestic violence shelter, family support, and special education to children, adults, and families across Erie and Niagara Counties.

Ownership category

akta.pro rank

Product category

Nonprofit Human Services

NAICS

Individual and Family Services (6241), Child and Youth Services (62411), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK)

Keywords

• Human services nonprofit
• Mental health counseling
• Domestic violence shelter
• Foster care services
• Residential treatment

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Contracts and Grants: Primary funding source from federal, state, and local government contracts, including Medicaid reimbursement for eligible services and grants from foundations supporting social service programs.
2. Individual and Corporate Donations: Charitable contributions from individuals, corporate sponsors, and planned giving programs including the 1873 Society legacy giving initiative.
3. Client Fees and Insurance: Sliding-scale fees for counseling services based on family size and income; Medicaid coverage for Family Support Services; some services covered by insurance.
4. Grant-Funded Programs: Fully grant-funded programs such as Preventive Services, with no fee charged to clients. Referrals through Erie County Department of Social Services.

Pricing tiers

Go-to-market motion1 record

Distribution channels9 records

Marketing channels6 records

Core offering

Child and Family Services is a 150+ year-old nonprofit human services organization delivering counseling, foster care and adoption, residential treatment for children, Haven House domestic violence shelter, family support services, Youth ACT, youth trafficking prevention, community mediation, special education through Falk School, and an Employee Assistance Program for workplaces. Services are delivered through licensed clinicians, residential facilities, 24-hour hotlines, and community-based programs across Western New York regardless of ability to pay.

Product overview

Child and Family Services is a nonsectarian human services organization providing a comprehensive portfolio of interconnected programs serving children, adults, and families in Western New York since 1873. The organization operates as a multi-service agency with distinct programs including Counseling Services for mental health treatment, Haven House for domestic violence survivors (Erie County's only licensed shelter), Foster Care and Adoption for child placement, Residential Treatment facilities serving up to 46 children, Family Support Services with preventive and Wraparound programs, an Employee Assistance Program for workplaces, Youth ACT for youth with serious emotional disturbance, Youth Trafficking Prevention services, and the Community Mediation Center (recently rebranded from Center for Resolution and Justice in June 2025) providing free conflict resolution services. Additionally, the Falk School provides special education through performance-based learning. These services work together to provide holistic support across the care continuum, from prevention and early intervention through crisis response and long-term treatment.

Differentiator

Problem solved

Functional benefit

Brands

• Haven House: Erie County's only licensed domestic violence shelter, providing emergency shelter, counseling, advocacy, and support services to survivors of domestic violence and their children.
• Falk School
• Community Mediation Center (formerly Center for Resolution and Justice)

Products and services

• Counseling Services

Quantifiable outcome

• Services thousands of individuals and families annually regardless of age, gender, race, creed or economic status
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered supporting, major and core.

• Haven House Sponsors (2026)supportingGTM or Marketing Partner · 1 January 2026Multiple corporate sponsors supporting Haven House domestic violence services through annual sponsorship campaign at Level 4 ($2,000) and above.
• Adopt-a-Family SponsorsmajorGTM or Marketing Partner · 1 January 2026Corporate sponsors at Lead ($20,000), Level 1 ($10,000), Level 2 ($7,500), Level 3 ($5,000), Level 4 ($2,500) supporting holiday gift program for 1,100+ individuals.
• YMCAcoreStrategic or Co-development Partner · 16 April 2024Partnership to bring mental health resources to East Buffalo communities, expanding access to behavioral health services in underserved areas.
• AmazonmajorGTM or Marketing Partner · 29 November 2023Amazon serves as sponsor of the Adopt-a-Family program, helping deliver holiday joy to families in need across Western New York.
• Erie County Coalition Against Family ViolencecoreStrategic or Co-development Partner · 1 January 1979Founded Haven House in 1979 as the Coalition for Victims of Domestic Violence. This coalition remains active and includes Haven House sponsorship in annual campaigns.
• Erie County Department of Social ServicescoreStrategic or Co-development PartnerPrimary referral source for Preventive Services and other social service programs, funding placements and services for children and families.
• Health HomescoreStrategic or Co-development PartnerMedicaid Health Home Care Managers work with HCBS to coordinate care for children with mental health needs, determining eligibility and managing services.
• Roy's Plumbing, Heating & CoolingsupportingGTM or Marketing PartnerLocal company runs monthly contest where lawn sign promotions generate $5 donations per customer referral to local nonprofits, donating $1,200+ to C+FS.

Scale indicators5 records

Recent moves1 record

Expansion highlights6 records

Broad incumbents

• Family Services of Westchester: Multi-service human services nonprofit in New York State providing mental health, foster care, and family support. Comparable in program architecture and funding model, serving a different region of the state.
• New Directions Youth & Family Services: New York State nonprofit providing residential treatment, foster care, and community-based youth services. Comparable in residential treatment and family preservation services, with a broader geographic footprint.

Direct peers

• Gateway-Longview: Buffalo-based nonprofit providing residential treatment, foster care, adoption, and behavioral health services. Direct peer operating in the same region with similar foster care and residential treatment programs.
• Equinox (Equinox Inc.): Albany, New York-based nonprofit providing runaway/homeless youth services, crisis intervention, and family support. Comparable in youth crisis services and NYS nonprofit operating model.
• Hillside Family of Agencies: New York State-based nonprofit providing residential treatment, foster care, mental health, and youth services. Comparable in mission, program mix (residential, mental health, family preservation), and accreditation-orientation.
• Spectrum Human Services: Western New York behavioral health and human services nonprofit offering outpatient mental health, residential, and community-based programs. Directly comparable in geography, Medicaid-billing focus, and population served.
• Catholic Charities of Buffalo: Multi-service human services agency serving Western New York with counseling, foster care, family support, and emergency services. Directly comparable multi-program, multi-county nonprofit operating in the same service region with overlapping offerings.

Regional players

• Evergreen Health Services: Buffalo-based nonprofit providing behavioral health, primary care, and supportive services. Comparable in Western New York footprint and mental health counseling offerings, with a stronger medical/clinical focus.
• Kids Escaping Drugs: Western New York nonprofit providing residential and outpatient addiction treatment for adolescents. Comparable in residential youth services and regional nonprofit model, but specialized to addiction rather than broader family services.

Others

• National Federation of Families: National advocacy and family-run organization supporting children with mental health needs. Thematically adjacent around child mental health advocacy and family peer support, comparable to the agency's Youth ACT and family support services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/CFSBNY
• Facebookfacebook.com/CFSBNY

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Child & Family Services