Family Healthcare

What Family Healthcare does

Family Healthcare is a 501(c)(3) nonprofit community health center (legal name: Southwest Utah Community Health Center) founded in 2002 and headquartered in St. George, Utah. The organization delivers an integrated bundle of medical, behavioral, dental, optometry, and pharmacy services across five clinic locations — Riverside (St. George), Hurricane, Cedar City East, Cedar City Harding, and Zion Canyon (Springdale) — serving uninsured, Medicaid, Medicare, and privately insured patients in Southwest Utah. In 2024 it served 17,542 patients across 65,745 visits, equivalent to nearly 7% of the regional population, with a payer mix skewed toward underserved groups (39% uninsured, 17% Medicaid/CHIP, 13% Medicare, 31% private insurance) and 51% of patients categorized as low-income.

The operating model is built on the Patient-Centered Medical Home (NCQA-recognized), supported by an eClinicalWorks electronic health record with a healow patient portal, a telehealth/virtual care platform, on-site 340B-priced pharmacies with a drive-through at the Riverside Clinic, and a five-tier sliding fee scale that sets a $30 medical visit for patients at or below 100% of the Federal Poverty Level. A new 33,000 sq ft Community Health Center opened in 2021 to support capacity expansion toward ~26,000 community residents by 2025. The organization is an FTCA Deemed facility and HRSA Health Center Program grantee under 42 U.S.C. 254b, with deemed Public Health Service employee status under 42 U.S.C. 233(g)-(n), and operates under HIPAA-compliant practices. Bilingual English/Spanish service and partnerships with the Washington County School District (on-campus care at a $30 student co-pay), Walgreens, Cedar Drug, Hurricane Family Pharmacy, and various social service organizations extend reach into adjacent populations.

Revenue is generated through patient service fees (insurance reimbursements and sliding-fee payments), federal and state grants (HRSA Health Center Program, Utah Department of Health), private philanthropy (Intermountain Healthcare Foundation, Eccles Foundation, Delta Dental Community Care Foundation, The Church of Jesus Christ of Latter-Day Saints, Target Circle), and on-site pharmacy dispensing under 340B. The organization is governed by a consumer-majority Board of Directors and led by CEO Lori Wright alongside a senior team including COO Leslie Sanchez and CFO/CMO Jackelyn Choto. No private equity, venture, or parent-company ownership is in evidence; the entity is a nonprofit registered in Utah.

Name

Family Healthcare

Legal name

Southwest Utah Community Health Center

Website

https://familyhc.org

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

Family Healthcare is a 501(c)(3) federally qualified community health center delivering integrated medical, behavioral, dental, optometry, and pharmacy services across five Southwest Utah clinic locations, serving uninsured, Medicaid, Medicare, and privately insured patients via sliding-fee scale and federal grants.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Other Individual and Family Services (62419)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Maternal, Child & Family Health Organizations (BPAGACAF)

akta.pro secondary industry

Family & Parenting Support Services (BPAGAEAC)

Keywords

• Community health center
• Primary medical care
• Behavioral health services
• Dental care services
• Sliding fee healthcare

Headquarters

HQ city

Saint George

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Patient Service Revenue: Revenue from insured patients (Medicaid, Medicare, private insurance) and sliding fee scale payments from uninsured patients. Accepts all insurance types including Medicaid, Medicare, and private plans. 39% uninsured, 17% Medicaid/CHIP, 13% Medicare, 31% private insurance as of 2024.
2. Federal & State Grants: Funding from Health Resources and Services Administration (HRSA) primary care grant, federal grants under Health Center Program, and Utah Department of Health grants supporting operations and community health programs
3. Pharmacy Revenue: Revenue from on-site pharmacies at Riverside and Hurricane locations, with 340B pricing program offering discounted prescriptions to patients

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

Family Healthcare is a 501(c)(3) nonprofit Federally Qualified Health Center that delivers integrated medical, behavioral health, dental, optometry, and pharmacy services through a patient-centered medical home model. Services are delivered across five clinic locations in Southwest Utah and via telehealth, with a sliding fee scale based on income and a 340B discounted pharmacy program, ensuring no patient is turned away due to inability to pay.

Product overview

Family Healthcare operates as an integrated healthcare system offering a coordinated, patient-centered medical home model. The portfolio consists of multiple core healthcare services including Integrated Medical Care, Primary Care, Behavioral Health Care, Dental Care, Women's Health Care, Optometry, Pharmacy Services, Virtual Care, Men's Health Care, DOT Medical Exams, and Prenatal Care & Delivery. These services are delivered through five clinic locations (Riverside, Hurricane, Cedar City East, Cedar City Harding, and Zion Canyon) with on-site pharmacies. The organization also provides a Patient Portal powered by eClinicalWorks for online access to health records and appointments. Services are provided in both English and Spanish with a sliding fee scale based on income.

Differentiator

Problem solved

Functional benefit

Products and services

• Integrated Medical Care
• Behavioral Health Care
• Dental Care
• Women's Health Care
• Optometry
• Pharmacy Services
• Virtual Care (Telehealth)
• Men's Health Care
• DOT Medical Exams
• Medication Assisted Treatment (MAT)

Quantifiable outcome

• Served 17,542 patients with 65,745 visits in 2024, representing nearly 7% of Southwest Utah's population
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Intermountain HealthcarecoreStrategic or Co-development PartnerMajor healthcare system partner providing charitable donations and support. Intermountain Healthcare Foundation supports operations and community health programs.
• Washington County School DistrictcoreStrategic or Co-development PartnerPartnership providing on-campus healthcare services. Students pay only $30 co-pay for medical visits regardless of insurance status.
• Chambers of Commerce (St. George, Hurricane, Cedar City)minorStrategic or Co-development PartnerRegional business organization partnerships supporting community health initiatives and awareness.
• WalgreensminorChannel Partner/ Reseller/ DistributorPharmacy partner for prescription services and medication access.
• Cedar DrugminorChannel Partner/ Reseller/ DistributorLocal pharmacy partner providing prescription services with 40-60% discounts through Family Healthcare provider prescriptions.
• Hurricane Family PharmacyminorChannel Partner/ Reseller/ DistributorAffiliated pharmacy providing discounted prescriptions to Family Healthcare patients.
• The Dove CentercoreStrategic or Co-development PartnerDomestic violence and sexual assault resource referral partner for patient support services.
• SwitchpointminorStrategic or Co-development PartnerCommunity resource partner for homeless services and housing support.
• Root for KidsminorStrategic or Co-development PartnerChildren's health initiative partner supporting pediatric care programs.
• The Learning Center for FamiliesminorStrategic or Co-development PartnerFamily education and support services partnership.
• Association of Utah Community HealthminorStrategic or Co-development PartnerState association supporting community health centers through advocacy and resources.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Neighborcare Health: Seattle-area FQHC network providing medical, dental, behavioral health, and pharmacy services across multiple clinics with sliding fee scale — comparable as a multi-site community health center with a similar integrated service portfolio.
• Centro de Salud Familiar La Fe: Texas-based FQHC network with integrated primary care, dental, behavioral health, and pharmacy services targeting underserved border communities — closely comparable integrated service model and bilingual delivery.
• Clinica Family Health: Colorado FQHC providing integrated medical, dental, behavioral health, and pharmacy services across multiple sites using the Patient-Centered Medical Home model — a close functional analog to Family Healthcare's integrated care model.
• Utah Navajo Health System: Tribally-affiliated FQHC serving communities across southeastern Utah with integrated primary care, dental, behavioral health, and pharmacy — comparable as a multi-site FQHC serving underserved rural populations.
• Mountainlands Community Health Center: Utah-based FQHC operating multiple clinic sites with integrated medical, dental, and behavioral health services on a sliding fee scale — directly comparable in mission, payer mix, and operating model to Family Healthcare.
• Valle del Sol: Arizona community health organization providing integrated primary care, behavioral health, and family services to underserved populations — comparable integrated FQHC-like model in a neighboring Southwestern state.
• Sunset Community Health Center: Arizona-based FQHC operating multiple clinic sites with integrated medical, dental, and behavioral health services — directly comparable in scope, FQHC funding model, and underserved-population focus.

Broad incumbents

• AltaMed Health Services: Large California-based FQHC network providing integrated medical, dental, behavioral health, and pharmacy services to underserved communities — comparable service breadth and FQHC funding model at much larger scale.
• Intermountain Healthcare: Large regional health system that is simultaneously a financial partner and competitor in Southwest Utah. Provides a broader specialty network and is the dominant acute-care system in the region — relevant as a competitive and ecosystem benchmark.

Others

• Health Choice Network: National FQHC network and management organization providing shared services, analytics, and group purchasing to member health centers — relevant ecosystem participant that supports FQHCs of Family Healthcare's profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Healthcare