LifeWays Community Mental Health

Name

LifeWays Community Mental Health

Legal name

LifeWays Community Mental Health

Website

https://lifewaysmi.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

101–250 employees

Short description

LifeWays is a non-profit community mental health authority and Certified Community Behavioral Health Clinic serving Jackson and Hillsdale counties in Michigan with integrated behavioral health, crisis, IDD, substance use, and primary care services.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Residential Intellectual and Developmental Disability Facilities (623210), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Behavioral Health Benefit Administration (MBHO Core) (HLAEAHAA), Behavioral Health Care Management & Case Management (HLAEAHAE), Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

Keywords

• Community mental health
• Behavioral health services
• Crisis intervention
• Substance use treatment
• Developmental disability services

Headquarters

HQ city

Jackson

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medicaid Reimbursement: Primary revenue stream through Medicaid reimbursement for covered mental health, substance use disorder, and developmental disability services. Reimbursed through PIHP (Prepaid Inpatient Health Plan) system.
2. County Millage Funding: Jackson County mental health millage approved in 2017 provides funding for community-based mental health safety net services not covered by Medicaid or State General Fund. Hillsdale facility bond provides additional capital funding.
3. Federal Grant Funding: CCBHC (Certified Community Behavioral Health Clinic) demonstration grants provide federal funding ($998,990 per year for four years, and $3,886,311 total) to expand mental health and addiction services.
4. State General Fund: Michigan Department of Health and Human Services (MDHHS) state general fund allocations for mental health services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

LifeWays Community Mental Health is a Certified Community Behavioral Health Clinic (CCBHC) and the designated Community Mental Health Services Program (CMHSP) for Jackson and Hillsdale Counties in Michigan. The organization delivers integrated behavioral healthcare, 24/7 crisis intervention, substance use treatment, intellectual and developmental disability supports, primary care integration, and information/referral services through office locations in Jackson and Hillsdale, supplemented by community-based partnerships.

Product overview

LifeWays Community Mental Health is a community mental health services program serving Jackson and Hillsdale counties in Michigan. The organization operates as a Certified Community Behavioral Health Clinic (CCBHC) providing a comprehensive integrated behavioral health system. Its service portfolio includes Adult Services, Children and Family Services, Crisis Services (including 24/7 Crisis Services and Crisis Residential Unit), Intellectual and Developmental Disability Services, an Integrated Health Clinic combining primary care with behavioral health, Self-Directed Services, Substance Use Disorder Services (including the Michigan Recovery Incentives Program), Veteran Services, and Prevention/Wellness Programs. The organization also operates Central Michigan 2-1-1 as a 24/7 information and referral service. Services are delivered through two physical locations in Jackson and Hillsdale, with additional community-based programming including school partnerships, law enforcement collaborations (such as the embedded clinician program), and hospital partnerships.

Differentiator

Problem solved

Functional benefit

Brands

• Crisis R&R (Residential Recovery): Emergency department alternative for mental health crisis with evaluation rooms, crisis stabilization area (up to 23 hours), and five-bed crisis residential unit (up to 14 days).
• Central Michigan 2-1-1

Products and services

• Adult Services Outpatient mental health treatment, case management, and psychiatric services for adults experiencing severe mental illness in Jackson and Hillsdale counties.
• Children + Family Services Behavioral health services including outpatient treatment, family therapy, school-based services, and wraparound support for children and adolescents with emotional disturbances and their families.
• Crisis Services 24/7 crisis intervention services including a crisis phone line, crisis residential unit (CRU) with five beds for up to 14-day stays, and a 23-hour living room for short-term crisis stabilization, available as an alternative to emergency rooms.
• Intellectual + Developmental Disability Services Specialized supports for individuals with intellectual or developmental disabilities, including residential supports, day programs, employment services, social skills development, community integration, and transportation services.
• Integrated Health Clinic Primary healthcare services fully integrated with behavioral health services, providing disease prevention, disease management, and improved health outcomes for individuals with serious mental illness.
• Self-Directed Services Consumer-directed programs allowing individuals to have control over their own services and supports.
• Substance Use Disorder Services Outpatient treatment, medication-assisted treatment, peer support, recovery coaching, and the Michigan Recovery Incentives Program for opioid and stimulant use disorders.
• Michigan Recovery Incentives Program Evidence-based treatment option combining support and motivation for people living with opioid and stimulant use disorders, offering meaningful rewards to encourage recovery engagement.
• Veteran Services Specialized mental health services, trauma-informed care, reintegration support, and care coordination for military veterans.
• Prevention + Wellness Programs Programs supporting whole-person health, including fitness, nutrition, and emotional wellness integrated into daily life for community members.
• Central Michigan 2-1-1 24/7 information and referral service available via phone (2-1-1), text (zip code to 898211), and online chat, connecting residents of nine Central Michigan counties to community resources for housing, utilities, food, and other needs. Earned its Fifth National Accreditation from the Alliance of Information and Referral Systems.

Quantifiable outcome

• 69% fewer emergency department visits; 60.3% less time in jails; 40.7% decrease in homelessness for CCBHC clients nationally
• +2 more outcomes

Named customers2 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Jackson County Sheriff's OfficecoreStrategic or Co-development Partner · 9 December 2025Joint launch of SAFE Program (Support and Assistance for the Facilitated Engagement) to enhance emergency response for residents with special needs and disabilities. LifeWays collaborates with law enforcement to improve crisis response outcomes.
• Genoa HealthcarecoreStrategic or Co-development Partner · 15 July 2020Partnership to provide onsite Consumer Medication Coordinators (CMCs) at both Jackson and Hillsdale offices. CMCs serve as liaisons with Genoa pharmacy, helping consumers with medication adherence, coordinating lab work, managing prescription refills, and assisting with prior authorizations. Also includes medication delivery services.
• Center for Family HealthcoreStrategic or Co-development PartnerPartnership with primary healthcare provider for integrated healthcare services. Allows for co-location and coordination of physical health and behavioral health services at LifeWays facilities, supporting the integrated healthcare model.
• Hillsdale HospitalcoreStrategic or Co-development PartnerPartnership to provide a care coordinator at Hillsdale Hospital to identify patients with mental health needs and connect them with necessary resources. Addresses gaps in care for patients presenting in the emergency room with both physical and mental health issues.
• St. Paul's Ability Resource Center (SPARC)minorStrategic or Co-development PartnerLifeWays purchased a handicap accessible van for SPARC through Hillsdale County Mental Health Millage funding. SPARC provides social skill development programs for individuals with developmental disabilities. Van accommodates 9 mobile consumers and 2 wheelchair users.
• Jackson Police DepartmentcoreStrategic or Co-development PartnerLifeWays provides a clinician who rides along with police officers 40 hours per week to assist with distress calls involving mental health needs. Also provides mental health training to police officers across two counties.
• Michigan 2-1-1coreStrategic or Co-development PartnerPartnership enabling Central Michigan 2-1-1 service across 9 counties. Allows residents to access information and referral services via phone (2-1-1), text (text zip code to 898211), and online chat. LifeWays operates the 2-1-1 center.
• ARE Inc.minorStrategic or Co-development PartnerRecovery-focused organization in Jackson. LifeWays CEO participated in ribbon cutting ceremony for ARE Inc. offices, demonstrating commitment to recovery community partnerships.

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Network180: Kent County Community Mental Health Authority serving a similar Michigan CMHSP role with comparable CCBHC-equivalent crisis, outpatient, and IDD service lines. Closest comparable public CMHSP in scale and statutory mandate.
• Summit Pointe: Calhoun County Community Mental Health Authority providing adult mental health, SUD, IDD, and 24/7 crisis services. Comparable public CMHSP operating model to LifeWays in southwest Michigan.
• Washtenaw County Community Mental Health / Washtenaw County Health Department: Washtenaw's CMH entity providing behavioral health, IDD, and SUD services with integrated primary care and crisis access points. Another Michigan CMHSP with comparable statutory and service footprint.
• NorthEastern Michigan Community Mental Health Authority: Regional CMHSP across northern Lower Michigan providing mental health, SUD, and IDD services including crisis residential. Comparable rural/small-metro Michigan CMHSP structure.
• Berrien Mental Health Authority: Southwest Michigan public CMH authority operating outpatient, crisis, SUD, and IDD services with state-mandated public-provider role analogous to LifeWays.
• Detroit Wayne Integrated Health Network (DWIHN): Wayne County's CMHSP/PIHP, administering Medicaid behavioral health benefit and operating provider services across Detroit-Wayne. Same MI public CMHSP model with PIHP-like oversight role.
• Community Mental Health Authority of Clinton, Eaton, Ingham Counties (CMHA-CEI): Mid-Michigan CMHSP whose territory overlaps LifeWays' Central Michigan 2-1-1 region. Operates integrated behavioral health, crisis, and IDD programs comparable to LifeWays.
• Genesee Health System: Genesee County CMHSP providing outpatient mental health, SUD, IDD, and crisis services including a 23-hour observation unit. Direct service-line analogue also within the Central Michigan 2-1-1 region shared with LifeWays.
• Centra Wellness Network: Community Mental Health Services Program serving Manistee and Benzie counties in Michigan. Smaller rural Michigan CMHSP with the same public authority, Medicaid reimbursement, and CCBHC-related service structure as LifeWays.

Broad incumbents

• Vibrant Emotional Health: National nonprofit that administers the 988 Suicide & Crisis Lifeline and operates back-end crisis contact services across many states. Relevant as a crisis-line incumbent adjacent to LifeWays' crisis phone line, Crisis R&R, and 2-1-1.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/LifeWaysCMH
• Xx.com/LifeWaysCMH
• LinkedInlinkedin.com/company/lifeways-community-mental-health

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LifeWays Community Mental Health