TMPO Silkeborg

What TMPO Silkeborg does

TMPO Silkeborg is a privately held Danish BPO and customer engagement company founded in 1975, headquartered in Silkeborg, Denmark, with a secondary operational hub in Málaga, Spain. The company provides outsourced sales (telemarketing), meeting booking, customer service, NGO fundraising, and subscription-based phone answering services — delivered primarily in Danish, Norwegian, and Swedish — to Danish enterprises, international companies, and non-governmental organizations. Named clients include the Danish Refugee Council (fundraising) and workwithus.dk (customer service).

The company operates five product modules (TMPO Salg, TMPO Mødebooking, TMPO Kundeservice, TMPO Fundraising, TMPO Telefonpasning) on a shared technology stack that combines human agents with AI-assisted tooling: NLP chatbots for tier-1 inquiries, sentiment analysis, predictive analytics, and real-time performance dashboards accessible to clients. The Málaga office houses 70+ employees delivering Danish-language service from a lower-cost nearshore location, while the Silkeborg HQ manages Danish operations. TMPO positions itself around ethical, transparent dialogue with collective agreement coverage (DI/HK in Denmark, SMI in Spain) and industry memberships including ISOBRO.

The business model is a hybrid of managed-services contracts (sales, meeting booking, customer service, fundraising — priced via B2B quotes) and a small recurring subscription product (Telefonpasning at 995 DKK/month Basic and 1,495 DKK/month Plus, ~$145-$220/month). Go-to-market is sales-led via direct outreach and the company website (tmpo.dk). No revenue, funding, or M&A activity is disclosed; the company is management-owned with no institutional backing identified.

Name

TMPO Silkeborg

Legal name

Tmpo

Website

https://tmpo.dk

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Short description

TMPO Silkeborg is a privately held Danish BPO firm founded in 1975, delivering outsourced sales, meeting booking, customer service, NGO fundraising, and subscription phone answering in Danish, Norwegian, and Swedish from offices in Silkeborg, Denmark and Málaga, Spain.

Ownership category

akta.pro rank

Product category

Customer Service Outsourcing

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)

Keywords

• Outsourced telemarketing services
• Customer service outsourcing
• B2B sales outsourcing
• NGO fundraising services
• Phone answering services

Headquarters

HQ city

Silkeborg

HQ country

Denmark

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Telemarketing Services (Sales): Outsourced sales services where TMPO executes sales activities on behalf of clients using phone as the sales tool. Includes upselling, cross-selling, and after-sales activities.
2. Meeting Booking Services: Outsourced meeting booking services that create qualified meetings with decision-makers for clients' sales teams.
3. Customer Service Outsourcing: Full-service customer service handling inquiries in Norwegian, Swedish, and Danish across multiple channels (phone, email, chat, social media).
4. Fundraising Services: Outsourced fundraising services for NGOs and membership organizations, handling recruitment, retention, and reactivation of donors/members.
5. Phone Answering Services: Package-based phone answering services with message handling, call transfer, and calendar booking capabilities. Two tiers available: Basic (995 DKK/month) and Plus (1,495 DKK/month).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

TMPO provides outsourced telephone-based engagement services for businesses and NGOs across Scandinavia, including outbound sales (TMPO Salg), meeting booking (TMPO Mødebooking), omnichannel customer service in Danish, Norwegian, and Swedish (TMPO Kundeservice), donor recruitment and retention for nonprofits (TMPO Fundraising), and subscription-based phone answering (TMPO Telefonpasning). Delivery combines trained human agents with AI chatbots, sentiment analysis, predictive analytics, and real-time client dashboards. Operations run from headquarters in Silkeborg, Denmark and a 70+ employee hub in Málaga, Spain.

Product overview

TMPO offers a unified telemarketing and customer engagement platform consisting of five integrated service modules. The core portfolio includes TMPO Salg (outsourced sales), TMPO Mødebooking (meeting scheduling), TMPO Kundeservice (Scandinavian-language customer support), TMPO Fundraising (NGO donor recruitment), and TMPO Telefonpasning (phone answering services). These services share common infrastructure—AI-powered chatbots, advanced analytics, and data optimization tools—that support approximately 70 employees across offices in Silkeborg, Denmark and Málaga, Spain. The company has operated since 1975, delivering services primarily in Danish, Norwegian, and Swedish.

Differentiator

Problem solved

Functional benefit

Products and services

• TMPO Salg

Quantifiable outcome

• Reduced response times for customer service operations
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature4 records

Partnerships

Three partnerships are on record, tiered supportive.

• Dansk Industri (DI)supportiveOthersIndustry organization membership providing collective agreement framework. TMPO operates under DI overenskomsten with HK for Danish employees, ensuring fair labor standards and conditions.
• ISOBROsupportiveOthersDanish industry organization for professional outreach and communication services. Membership demonstrates commitment to industry standards and professional practices.
• HK (Handels- og Kontorforbundet i Danmark)supportiveOthersLabor union representing office and commercial workers in Denmark. Collective agreement partner ensuring fair wages and working conditions for Danish employees.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Puzzel: Nordic-headquartered cloud contact-center and CX platform vendor serving Scandinavian enterprises. Adjacent to TMPO on the delivery-side technology stack (CCaaS) rather than direct BPO competition, but shares the same Nordic customer base.

Broad incumbents

• TTEC: Global CX technology and services provider offering customer care, sales, and digital engagement solutions. Comparable to TMPO in outsourced customer engagement but with deeper technology IP and enterprise-scale operations.
• Foundever (formerly Sitel): Global CX/BPO group delivering customer service, sales, and technical support for enterprise clients. Comparable outsourced contact-center model to TMPO but with multinational delivery footprint and much larger headcount.
• Teleperformance: Global BPO market leader offering customer service, telemarketing, and digital CX across 80+ countries. Operates broadly in the same outsourced customer-engagement space as TMPO but at vastly larger scale and with a wider portfolio of services.
• Concentrix: Global customer experience and BPO major with deep expertise in customer service, sales, and fundraising-adjacent services. Competes with TMPO for Nordic enterprise CX outsourcing but serves a much broader enterprise and technology stack.

Others

• TDC NET (Nuuday): Danish telecommunications and digital-services provider whose enterprise division offers customer-service and contact-center solutions to Nordic businesses. Comparable Danish customer base and CX delivery capability, though operating primarily as a telecom rather than pure-play BPO.

Direct peers

• AddSkills: Swedish BPO offering telemarketing, customer service, and sales outsourcing with a Nordic-language delivery focus. Highly comparable to TMPO in service mix (sales, CX, fundraising-style outreach) and target customer profile of Nordic enterprises and NGOs.
• Transcom: Swedish-origin global BPO specializing in customer experience management, telemarketing, and outsourced sales support. Closely comparable business model to TMPO with multilingual customer service delivery, but at significantly larger scale and global footprint.

Regional players

• Competence Call Center: European BPO with multi-country delivery focused on customer service, telemarketing, and sales outsourcing. Comparable outsourced-call-center model to TMPO, with similar SMB-to-mid-market customer profile across European markets.
• GoContact: European (Iberian-headquartered) cloud contact-center and BPO provider focused on outsourced customer service. Comparable delivery model to TMPO's Málaga operation but operating primarily in Portugal/Spain and broader European markets rather than Scandinavia.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TMPO Silkeborg