GoContact
GoContact is a cloud-based omnichannel contact center and unified communications platform with integrated AI (GoAI/GoEngage), serving enterprise and mid-market customers across healthcare, financial services, and other verticals via subscription pricing, direct sales, and a global partner channel under the Broadvoice portfolio.
- Company typePrivate
- Founded2011
- HeadquartersAveiro, Portugal
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What GoContact does
GoContact is a cloud-based contact center and unified communications platform offering omnichannel customer engagement (voice, chat, email, social media) with integrated AI capabilities delivered through the proprietary GoAI/GoEngage platform. The product architecture is modular, anchored by the GoContact Platform core product and complemented by Omnichannel, Dialer, Smart Scripting, and Self Service modules, while AI capabilities (Voice Chatbots, Post Call AI, AI Analyst) are offered as subscription add-ons. Founded in 2011 and headquartered in Aveiro, Portugal, the company operates as a product line within the Broadvoice portfolio alongside b-hive Communicator, Cloud PBX, and SIP Trunking. The platform supports 50+ native integrations with major enterprise tools including Salesforce, HubSpot, Zendesk, Microsoft Teams, Slack, and Microsoft Dynamics, and targets enterprise and mid-market customers across healthcare, financial services, insurance, real estate, and logistics verticals with named logos including Hertz, Toyota, UPS, L'Oreal, and Pfizer.
GoContact generates revenue through subscription-based recurring fees on per-seat or per-agent pricing for both contact center and unified communications products, with premium AI modules sold as add-ons. Go-to-market combines enterprise field sales driven by a 'Book a Demo' CTA with self-service customer portals (b-Hive, Communicator, Cloud PBX, SIP, YipTel) for existing customers, plus a Global Partners channel program for resellers and VARs. Marketing reach is multi-lingual (English, Portuguese, Spanish) and supported by content marketing, customer stories, webinars, and demo-driven demand generation. The company claims deployment cycles of 5-7 business days with guided onboarding and free number porting, targeting operational efficiency and rapid time-to-value as primary differentiation against overbuilt legacy contact center platforms.
GoContact firmographics
Firmographics- Name
- GoContact
- Legal name
- Broadvoice
- Website
- https://gocontact.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- GoContact is a cloud-based omnichannel contact center and unified communications platform with integrated AI (GoAI/GoEngage), serving enterprise and mid-market customers across healthcare, financial services, and other verticals via subscription pricing, direct sales, and a global partner channel under the Broadvoice portfolio.
- Ownership category
- akta.pro rank
GoContact industry classification
Industry- Product category
- Cloud Contact Center Software
- NAICS
- Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where GoContact is headquartered
LocationHeadquarters
- HQ city
- Aveiro
- HQ country
- Portugal
- HQ region
- Europe
Markets served
GoContact business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Contact Center Platform Subscription: Subscription-based pricing for the GoContact contact center platform, likely sold on a per-seat or per-agent basis with additional modules for AI, analytics, and omnichannel capabilities.
- Unified Communications Subscription: Cloud PBX and business communication services subscription, including b-hive platform, video, messaging, and SIP trunking services.
- AI Add-on Modules: Additional AI-powered features including Voice Chatbots, Post-Call AI, and AI Analyst available as premium add-ons to base subscriptions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Flexible subscription plans with annual discount |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
GoContact product offering
Product offeringCore offering
GoContact provides a cloud-based, all-in-one contact center platform with native AI capabilities (GoAI/GoEngage) that combines omnichannel routing, intelligent IVR and voice agents, smart scripting, automated outbound dialing, post-call AI summarization, and AI-powered analytics. The platform is sold on a subscription basis to mid-market and enterprise customers across healthcare, financial services, insurance, real estate, and logistics verticals, with unified communications (Cloud PBX, SIP Trunking, b-hive communicator) and AI add-on modules available alongside the core offering.
Product overview
GoContact offers a modular contact center platform architecture built around the GoContact Platform as the core product, complemented by omnichannel, dialer, smart scripting, and self-service modules. AI capabilities are delivered through the GoEngage (GoAI) suite, which includes voice chatbots, post-call AI, and AI Analyst. The platform is designed for fast deployment (under a week) with pre-built integrations. The GoContact Platform provides the foundational contact center infrastructure while AI and automation features (GoEngage) are woven into every interaction to handle routine tasks, guide conversations, and surface actionable insights.
Differentiator
Problem solved
Functional benefit
Brands
- GoContact Platform: All-in-one contact center platform for modern customer experiences, featuring omnichannel, dialer, smart scripting, and self-service capabilities.
- GoAI
Products and services
- GoContact Platform
Quantifiable outcome
- Deploy fully live within 5-7 business days
- +3 more outcomes
Companies that use GoContact
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles3 records
GoContact technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability8 records
Feature7 records
GoContact partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and secondary.
- Microsoft TeamscoreNative integration with Microsoft Teams enabling seamless collaboration and communication within the contact center workflow. Users can connect UC and contact center capabilities directly within the Teams environment.
- SlackcoreNative integration with Slack for team collaboration and notification capabilities within the contact center and unified communications platform.
- SalesforcecoreNative CRM integration with Salesforce bringing customer data and conversations together. Currently listed as 'Coming Soon' indicating development in progress.
- HubSpotcoreNative integration with HubSpot CRM platform for customer data synchronization and workflow automation within contact center operations.
- ZendeskcoreNative integration with Zendesk for customer service ticketing and support workflow integration with contact center operations.
- Microsoft DynamicscoreNative integration with Microsoft Dynamics CRM enabling contact center agents to access customer data and conversation context directly within the CRM platform.
- ZohosecondaryIntegration with Zoho workflows to streamline customer interactions. Currently listed as 'Coming Soon' indicating development in progress.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
GoContact competitors and assessment
Company assessmentDirect peers
- NICE (inContact): NICE CXone is an enterprise CCaaS platform with AI-driven routing, analytics, and workforce management. Directly comparable to GoContact in core offering and target enterprise customers, though with much broader portfolio.
- Five9: Five9 is a leading cloud contact center provider offering CCaaS solutions with AI and omnichannel capabilities. Directly comparable to GoContact in target customers (enterprise to mid-market), core functionality (contact center routing, AI, analytics), and delivery model (cloud subscription).
- Vonage (Contact Center): Vonage (now part of Ericsson) offers cloud contact center and UCaaS solutions targeting enterprise and mid-market. Comparable in CCaaS offering, AI capabilities, and integration ecosystem.
- 8x8: 8x8 provides integrated cloud communications combining UCaaS and CCaaS for enterprise and mid-market. Comparable to GoContact in offering unified communications plus contact center, AI capabilities, and global coverage.
- RingCentral: RingCentral offers UCaaS and contact center solutions (RingCX) for businesses of all sizes. Comparable to GoContact in combining cloud PBX, UC, and contact center capabilities with subscription pricing and broad integration ecosystem.
- Genesys: Genesys is a major CCaaS and customer experience platform serving large enterprises globally. Comparable to GoContact in offering cloud contact center with AI, omnichannel routing, and workforce engagement, though at significantly larger scale.
- Talkdesk: Talkdesk is a cloud-based CCaaS provider specializing in AI-powered customer experience with enterprise field sales motion. Closely comparable to GoContact in business model, target market (enterprise and mid-market), and product architecture (AI-native contact center).
- Dialpad: Dialpad provides AI-powered contact center, sales, and communications platform. Directly comparable to GoContact in AI-native architecture, target mid-market customers, and subscription business model.
Broad incumbents
- Twilio (Flex): Twilio Flex is a cloud contact center as part of Twilio's broader communications platform-as-a-service offerings. Comparable in programmable cloud contact center capabilities but serves more developer-led and enterprise customers as part of Twilio's full portfolio.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center is part of Cisco's broader collaboration portfolio serving large enterprises. Comparable in contact center functionality and AI features but as part of a much larger UC and networking portfolio.
Market position
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
GoContact social profiles
Digital presenceGoContact financial estimates
Financial estimateRevenue estimate
Valuation estimate
GoContact leadership team
Management profileNumber of profiles
Profiles1 record
GoContact funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GoContact M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GoContact
What does GoContact do?
GoContact provides a cloud-based, all-in-one contact center platform with native AI capabilities (GoAI/GoEngage) that combines omnichannel routing, intelligent IVR and voice agents, smart scripting, automated outbound dialing, post-call AI summarization, and AI-powered analytics. The platform is sold on a subscription basis to mid-market and enterprise customers across healthcare, financial services, insurance, real estate, and logistics verticals, with unified communications (Cloud PBX, SIP Trunking, b-hive communicator) and AI add-on modules available alongside the core offering.
Is GoContact a public or private company?
GoContact is a private company. It is classified as corporate owned and is currently operating.
When was GoContact founded?
GoContact was founded in 2011. It employs 11 to 50 people.
Where is GoContact based?
GoContact is headquartered in Aveiro, Portugal, in the Europe region.
How does GoContact make money?
Three revenue lines are on record. Contact Center Platform Subscription is the primary driver. The others are unified Communications Subscription and AI Add-on Modules.
Who are GoContact's main competitors?
Direct peers on record are NICE (inContact), Five9, Vonage (Contact Center), 8x8, RingCentral, Genesys, Talkdesk and Dialpad. Broad incumbents are Twilio (Flex) and Cisco (Webex Contact Center).
Does GoContact have an API?
No public API is recorded for GoContact.
What industry is GoContact in?
GoContact's product category is Cloud Contact Center Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 541511 and its SIC code is 7385.