What TLC Aged Care does

TLC Healthcare, operating as TLC Aged Care, is a privately held Australian integrated healthcare provider headquartered at Level 10, 468 St Kilda Road, Melbourne, with operations concentrated in Victoria. The company operates 12 residential aged care homes across Melbourne's western, eastern, bayside, and south-eastern suburbs plus the Geelong and Bellarine Peninsula regions. Its core service is residential aged care covering long-term accommodation, dementia-specific care, palliative care, and respite care for older Australians accessed via the government's My Aged Care assessment pathway, with personalised facility tours and Resident Liaison consultations as the primary field sales motion.

The company's defining feature is its integrated healthcare precinct model, which co-locates aged care with TLC Medical Centres (bulk-billed GP services, physiotherapy, podiatry, dietetics, hydrotherapy, and chronic disease management under Medicare), TLC Health Clubs (gyms and hydrotherapy pools supervised by in-house physiotherapists), TLC Early Learning centres (childcare with intergenerational programs co-developed with Melbourne and Griffith Universities), and community amenities such as The Village Café & Bar at Mordialloc. Supporting wholly-owned subsidiaries include TLC Learning Academy for staff training and TLC Supplies for operational procurement.

Revenue is generated through multiple streams: Refundable Accommodation Deposits (RADs) of A$450,000-A$575,000 per room plus Daily Accommodation Payments (DAPs) of approximately A$104-A$133 per day, government-subsidised Basic Daily Fees and Means-tested Care Fees administered via Services Australia, Medicare bulk-billing revenue from co-located medical centres, and ancillary commercial revenue from the café and health clubs. Go-to-market relies on the My Aged Care referral pathway, direct enquiries, personalised facility tours, word-of-mouth referrals, and a corporate website (tlchealthcare.com.au) supported by active social media presence on Facebook, Instagram, LinkedIn, and X. Technology integrations are limited to HotDoc for medical centre appointment booking; no AI/ML capabilities, patents, or proprietary software platforms are disclosed.

Name

TLC Aged Care

Legal name

TLC Healthcare

Website

https://tlcagedcare.com.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

TLC Aged Care is a private Australian integrated healthcare provider operating 12 residential aged care homes across Melbourne and Geelong, combining aged care with co-located medical centres, health clubs, early learning centres, and community amenities for older Australians.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Assisted Living Facilities for the Elderly (623312), Nursing Care Facilities (Skilled Nursing Facilities) (623110), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Health Services (8000)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industries

Continuing Care Retirement Communities (CCRC) with Memory Care (HLADACAD), Care Transitions Management (Hospital/SNF-to-Home) (HSABAIAC)

Keywords

• Residential aged care
• Dementia-specific care
• Palliative care services
• Bulk-billing medical centres
• Integrated healthcare

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Residential Aged Care Accommodation: Revenue from Refundable Accommodation Deposits (RAD) and Daily Accommodation Payments (DAP) for residential aged care rooms. Pricing ranges from $450,000 RAD (Classic) to $575,000 RAD (Elite), with corresponding daily payments.
2. Medical Centre Bulk-Billed Services: Bulk-billed medical centre services under Medicare for general practitioner consultations, physiotherapy, allied health services, and specialist care at co-located medical centres.
3. Government Subsidised Care Fees: Basic Daily Fee and Means-tested Care Fee determined by Services Australia, in addition to accommodation payments.
4. Village Cafe & Bar: Commercial cafe at Mordialloc precinct generating revenue from food and beverages, serving local community and aged care residents.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

TLC Aged Care operates residential aged care homes across Melbourne and Geelong, providing long-term accommodation, dementia-specific care, palliative care, and respite care. The offering is delivered through an integrated healthcare precinct model that co-locates bulk-billing medical centres, allied health services, health clubs with hydrotherapy pools, and early learning centres with intergenerational programs at the same sites.

Product overview

TLC Aged Care operates as an integrated healthcare platform combining residential aged care homes with co-located medical centres, health clubs, and early learning centres across Melbourne and Geelong. The core offering is residential aged care (TLC Aged Care) providing accommodation, dementia care, respite care, and palliative care at 11 locations. This is complemented by TLC Medical Centres offering bulk billing GP services, allied health (physiotherapy, podiatry, dietetics, hydrotherapy), and specialist services. Additional integrated services include TLC Health Clubs with gyms and hydrotherapy pools, TLC Early Learning centres with intergenerational programs, and The Village Café & Bar. The platform also includes supporting divisions for learning academy and supplies. Services are coordinated through an integrated healthcare model where aged care residents have on-site access to medical and wellness services.

Differentiator

Problem solved

Functional benefit

Brands

• TLC Medical Centres: Bulk billing medical centres co-located with aged care facilities offering GP services, physiotherapy, allied health, and specialist care.
• TLC Early Learning
• TLC Health Clubs
• TLC Learning Academy
• TLC Supplies
• The Village Café & Bar

Products and services

• TLC Aged Care (Residential Care) Long-term residential aged care accommodation and personal care services for older Australians, with 24/7 nursing care, modern room features, and integrated access to on-site medical and wellness services. Offered at multiple locations across Melbourne and Geelong regions.
• Dementia-Specific Aged Care Person-first dementia-specific aged care providing personalised support for individuals living with dementia, delivered in dedicated and secure memory support environments featuring sensory gardens, with tailored care plans and innovative programs.
• Respite Care Short-term residential care providing temporary stays for older Australians, used as an alternative to full-time residential care, a transition step into permanent care, or as relief for family caregivers.
• Palliative Care Personalised palliative care for residents facing serious illness or nearing end of life, delivered with focus on dignity, comfort, and quality of life through an experienced multidisciplinary team.
• TLC Medical Centres Bulk-billing medical centres co-located with aged care homes, providing GP consultations, allied health services, and specialist care for aged care residents and local community members under Medicare.
• TLC Health Clubs Community gyms and health clubs co-located at aged care precincts, featuring hydrotherapy pools and physiotherapy services for aged care residents and community members, supervised by in-house physiotherapists.
• TLC Early Learning Childcare and early learning centres co-located at aged care precincts, featuring intergenerational programs between children and aged care residents, developed in collaboration with Melbourne and Griffith Universities.
• The Village Café & Bar Commercial café and bar located at the Mordialloc precinct offering food, drinks, and community gathering space for aged care residents, families, and the local Mordialloc community.
• Physiotherapy Services Evidence-based physiotherapy and injury rehabilitation services including therapeutic exercises, manual therapy, and post-operative care, delivered at TLC medical centres for residents and community members.
• Podiatry Services Foot and ankle care specialists providing treatment for foot injuries, heel pain, ingrown toenails, fungal problems, and children's foot issues, available at TLC medical centres.
• Dietetics Services Registered dietitian services providing personalised nutrition and dietary advice for food allergies, high cholesterol, gastrointestinal issues, and weight management, available at TLC medical centres.
• Hydrotherapy Services Aquatic physiotherapy using warm water for safe, non-weight-bearing exercise, pain relief, and rehabilitation for conditions such as arthritis, delivered at TLC hydrotherapy pools.
• NDIS Services Specialist disability support services for NDIS participants including physiotherapy, dietetics, podiatry, and hydrotherapy, delivered through TLC medical centres.

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered notable and core.

• Melbourne UniversitynotableStrategic or Co-development PartnerMelbourne University collaborated in the development of intergenerational programs between TLC Early Learning centres and aged care residents, bringing academic expertise to the integrated healthcare model.
• Griffith UniversitynotableStrategic or Co-development PartnerGriffith University collaborated in the development of intergenerational programs between TLC Early Learning centres and aged care residents, providing research-based approach to intergenerational care.
• HotDoccoreTechnology or IntegrationHotDoc provides online appointment booking platform for TLC Medical Centres, enabling patients to book GP appointments online at all TLC medical centre locations.
• Australian Government (Services Australia)coreOthersGovernment funding through MyMedicare practice registration and Medicare bulk billing arrangements for eligible Australian residents accessing medical services.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Benetas: Benetas is a Victorian not-for-profit aged care provider offering residential aged care, home care, and retirement living with strong Melbourne presence. Direct geographic competitor with overlapping service lines including dementia care and respite.
• Bupa Australia: Bupa Australia operates aged care homes alongside health insurance, dental, and medical centres. Highly comparable to TLC's integrated healthcare model combining residential aged care with co-located medical and allied health services, and is a major direct competitor in the Victorian market.
• Arcare: Arcare is a family-owned Australian residential aged care provider with 50+ homes across Victoria, NSW, and Queensland. Strong geographic overlap with TLC in Victoria and similar mid-sized multi-site residential aged care positioning.
• Opal HealthCare: Opal HealthCare is one of Australia's largest residential aged care operators with 80+ homes nationally. Direct competitor offering similar residential aged care services with comparable dementia and palliative care specialisations, providing a benchmark for multi-site aged care operations.
• Estia Health: Estia Health is a publicly listed Australian residential aged care provider with approximately 60+ homes across multiple states. Closely comparable operating model focused on residential aged care, dementia-specific care, and respite services in a similar geographic spread.
• Bolton Clarke: Bolton Clarke is one of Australia's largest not-for-profit aged care and home care providers with retirement living, residential aged care, and home care services. Comparable to TLC's broad service offering across residential and community-based aged care.
• VMCH (Villa Maria Catholic Homes): VMCH is a Victorian Catholic not-for-profit providing residential aged care, retirement living, and home care services across Melbourne. Direct geographic competitor with overlapping residential aged care offerings in TLC's core Melbourne market.
• Regis Healthcare: Regis Healthcare operates approximately 60+ residential aged care homes across Australia offering permanent and respite care, dementia-specific units, and palliative care. Comparable in scale and service mix to TLC with publicly disclosed financials as a useful benchmark.

Regional players

• Ryman Healthcare: Ryman Healthcare is a New Zealand-based integrated retirement village and aged care operator. Operates a comparable integrated model combining independent living, assisted living, and residential aged care within precinct-style developments, but in a different geography (primarily NZ with limited Australian presence).

Broad incumbents

• Aveo Group: Aveo Group is one of Australia's largest retirement living operators with retirement villages and some residential aged care. Broader incumbent serving seniors across independent living through aged care, with overlapping customer base but less focus on TLC's high-acuity residential aged care specialisation.

Market position

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tlcagedcareau
• Facebookfacebook.com/tlcagedcareau
• LinkedInlinkedin.com/company/tlc-healthcare
• Instagraminstagram.com/tlcagedcare

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TLC Aged Care