What Altide does

Altide is a Dutch private medical service centre (medisch servicecentrum) formed in August 2022 through the merger of Zorgcentrale Noord (ZCN), NAAST, and ConnectZorg, later rebranded to the Altide name in 2024. Operating from three sites — Beilen, Varsseveld, and Veldhoven — the company employs approximately 250 healthcare professionals, of whom more than 200 are BIG-registered nurses, providing 24/7 remote clinical services to over 200 care organisations across the Netherlands, including hospitals, VVT (home/elderly care), GGZ (mental health), medical device suppliers, and regional coordination points.

Its service portfolio spans personal alarm monitoring (covering ~65,000 clients), beeldzorg (video care), thuismonitoring (remote patient monitoring for COPD, heart failure, IBD, hypertension, and pregnancy diabetes via the Luscii app), dubbele medicatiecontrole (double medication checks — ~1,000/day), medicijndispenser monitoring (~5,000 Medido units), leefpatroonmonitoring (life-pattern sensor monitoring with Let Things Talk), verpleegkundige triage (clinical telephone triage), zorgcoördinatie (regional care coordination), and out-of-hours telephone availability. The technology stack is built on Enovation's UMO platform, integrates with Boomerweb, nCare, Medimo, ONS Nedap, CareXS, BeterDichtbij Collega, Eurocom OCC, Luscii, and Talkdesk CX Cloud, and is positioned as vendor-independent. Altide is the only Dutch care centre performing technical triage for medical device suppliers.

Commercially, Altide generates revenue primarily through recurring subscription contracts with healthcare organisations (alarm monitoring, care coordination, remote monitoring), supplemented by per-transaction fees (medication checks) and one-time connection/installation fees for personal alarm equipment. Distribution is exclusively direct B2B via dedicated customer advisors (klantadviseurs) and a published library of 40+ customer case studies drives new acquisition. Legal entity is Altide B.V., a private limited liability company domiciled in the Netherlands with no disclosed parent, external investors, or funding rounds. Quantified outcomes cited include ~80% of personal alarm alerts resolved without physical intervention and 122,400 annual home-care hours saved (75 FTE) across the Espria Medido deployment.

Name

Altide

Legal name

Altide B.V.

Website

https://altide.nl

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

101–250 employees

Short description

Altide is a Dutch private medical service centre that provides 24/7 remote healthcare services — personal alarm monitoring, video care, remote patient monitoring, clinical triage, and medication oversight — to 200+ care organisations across the Netherlands via 250 nurses from three locations.

Ownership category

akta.pro rank

Product category

Remote Healthcare Services

NAICS

Nursing and Residential Care Facilities (623), Ambulatory Health Care Services (621), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)

akta.pro secondary industries

Remote Adherence Monitoring & Smart Dispenser Services (HSABALAI), Chronic Condition Management & Remote Monitoring (e.g., diabetes, HTN) (HLALADAD), Allied Health & Rehab Referral Platforms (PT/OT/SLP) (HLALALAI)

Keywords

• Remote healthcare services
• Personal alarm monitoring
• Remote patient monitoring
• Medication management services
• Care coordination services

Headquarters

HQ city

Beilen

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Subscription services (abonnementen): Monthly subscription fees from care organizations for ongoing services including alarm monitoring, care coordination, technical triage, and remote care provision. Contracts are typically ongoing with organizations as the primary payers, not individual patients.
2. Personal alarm equipment connection fees: One-time connection/installation fees for personal alarm equipment (Apparatuur) charged to subscribers (Abonnee). Both standard and urgent (spoed) connection rates apply. Equipment for fixed personal alarm is lent; equipment for mobile alarming and lifestyle monitoring is purchased by the subscriber.
3. Medicijndispenser monitoring: Monitoring revenue from approximately 5,000 Medido smart medication dispensers under management. Revenue derived from care organizations for 24/7 monitoring of medication dispenser alerts and follow-up calls to patients/caregivers.
4. Dubbele medicatiecontrole (per transaction): Approximately 1,000 medication checks per day performed for care organizations across the Netherlands. Revenue appears to be transaction-based per medication check, integrated with multiple pharmacy/care platforms.
5. Zorgcoördinatie diensten (Care coordination services): Care coordination services for regional coordination points and healthcare organizations, including first-line residential care (ELV) arrangements and night-time acute care coordination across multiple Dutch regions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Altide operates a 24/7 medical service centre providing remote healthcare services to Dutch care organizations. With 250 healthcare professionals across three locations (Beilen, Varsseveld, Veldhoven), it delivers personal alarm monitoring, video care, remote patient monitoring for chronic conditions (COPD, heart failure, IBD), double medication verification, medication dispenser monitoring, lifestyle pattern monitoring, nursing triage, care coordination, and technical triage for medical device suppliers.

Differentiator

Problem solved

Functional benefit

Products and services

• Persoonsalarmering (Personal Alarm) A 24/7 personal emergency response system allowing clients to summon help with one press of an alarm button. Altide's centralists assess the urgency of each alarm and coordinate appropriate care responses, including contacting informal carers, district nurses, or emergency services. Approximately 65,000 clients connected.
• Beeldzorg (Video Care) Remote video consultation services enabling planned and unplanned face-to-face care interactions between Altide's nurses and clients. Supports medication supervision, insulin coaching, social-emotional support, and OMAHA care plan follow-up, reducing pressure on local care teams.
• Thuismonitoring (Remote Patient Monitoring) Remote patient monitoring programs for chronic conditions such as COPD, heart failure, IBD, hypertension, and pregnancy diabetes. Patients submit health data through the Luscii app; Altide nurses monitor values and initiate care contact when readings deviate from personalized thresholds.
• Dubbele Medicatiecontrole (Double Medication Control) Remote double-check verification of high-risk medications (e.g., insulin, antibiotics, pain medication). Care staff submit photos of medications via secure apps; Altide nurses verify the five rights (right drug, time, dose, route, patient) within minutes, 24/7. Approximately 1,000 checks performed per day.
• Medicijndispenser Monitoring (Medication Dispenser) Monitoring service for automated medication dispensers (e.g., Medido). When a client fails to take medication, Altide centralists receive an alert and call the client or care team to intervene. Approximately 5,000 Medido devices monitored across the Netherlands.
• Leefpatroonmonitoring (Life Pattern Monitoring) Monitoring of daily living patterns using smart sensors (from partners such as Let Things Talk and Sensara). Sensors recognize individual activities and movements; Altide centralists respond to deviations 24/7, providing early detection and supporting clients to live independently at home for longer.
• Verpleegkundige Triage (Nursing Triage) Remote nursing triage and telephone-based clinical assessment available outside regular hours. Altide's BIG-registered nurses evaluate care requests, access patient medical records, provide advisory support to care staff, and escalate to physicians or specialists when clinically indicated.
• Telefonische en Online Bereikbaarheid (Telephone and Online Availability) Out-of-hours call handling and telephone accessibility services for healthcare organizations. Altide centralists answer calls during evenings, nights, and weekends, ensuring continuous availability for care staff, patients, and clients, and reducing interruptions to field care teams.
• Zorgcoördinatie (Care Coordination) Coordination of temporary and acute care placements, including primary-care stays (ELV) for elderly patients needing post-hospital or sub-acute care. Altide collects patient information, assesses care needs, identifies suitable care placements, and arranges admissions 24/7 across multiple Dutch regions.
• Eerstelijnsverblijf (Primary Care Stay) Temporary residential care placement service for patients who cannot yet return home after hospital discharge but do not require hospital admission. Altide coordinates placement in primary care facilities across Dutch regions.
• Helpdesk voor de Zorg (Healthcare Helpdesk) Technical and medical helpdesk services for healthcare organizations and medical equipment suppliers. Altide centralists handle technical fault reports, perform triage for urgency, and coordinate repair or replacement of medical devices (e.g., oxygen equipment, alarm systems) 24/7.

Quantifiable outcome

• 55% of care questions from Dagelijks Leven's 13 small-scale housing locations were resolved directly by Altide without escalation to GPs or emergency services (pilot over 4 months)
• +5 more outcomes

Named customers22 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability6 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core, strategic and supporting.

• Coördinatiepunt Ouderenzorg Noord-Holland (CPONH)coreStrategic or Co-development Partner · 1 January 2026Altide provides zorgcoördinatie services on behalf of CPONH, coordinated by Omring. Services include care coordination during evenings (after 20:00) through mornings (until 08:00) on weekdays and 24/7 on weekends. CPONH coordinates acute and non-acute care referrals for elderly patients across Kop van Noord-Holland, West-Friesland, Noord-Kennemerland, Waterland, and Zaanstreek regions.
• GERRITstrategicStrategic or Co-development Partner · 1 January 2024Altide joined as a participant of GERRIT, the regional collaboration organization (RSO) for digital data exchange in Northern Netherlands. Participation enables Altide to contribute to and shape regional decisions on data infrastructure and care IT, preventing fragmentation of systems. Altide participates actively in regional collaboration to share knowledge and contribute to regional choices about healthcare IT and data sharing.
• EnovationcoreTechnology or Integration20-year partnership where Enovation provides the UMO platform (UMO cx for telemonitoring) powering Altide's alarm handling, medication dispensing, medication checks, and housing access services. Altide and Enovation share the same vision on the future of care (care at home, digital healthcare). Enovation's UMO cx platform is purpose-built for medical care centres. The relationship has deepened over multiple layers as both companies co-develop solutions. Altide describes the relationship as a true partnership rather than a vendor-customer relationship.
• TalkdesksupportingTechnology or IntegrationAltide implemented Talkdesk CX-Cloud to further optimize its customer contact infrastructure. This supports the company's high call volumes (~1,000/day) and multi-channel contact handling across its three Dutch locations.
• LusciicoreTechnology or IntegrationAltide uses Luscii Thuismeten (remote measuring) app as the patient-facing front-end for thuismonitoring programmes at partner hospitals. Patients use the app to submit health data, symptoms, and self-tests (e.g., stool tests, blood pressure, weight). Used by Wilhelmina Ziekenhuis Assen (IBD), Medisch Centrum Leeuwarden/Frisius MC (COPD), and Gelderse Vallei (heart failure, COPD).
• EurocomcoreTechnology or IntegrationAltide provides 24/7 technical triage for Eurocom's Open Care Connect (OCC) platform users. Centralists use Eurocom-specific triage scripts to assess urgency of technical/device alerts and coordinate with standby services. Altide is the only Dutch care centre performing technical triage. Eurocom provides Altide with access to OCC Control Center for real-time monitoring of connected devices and sensors.
• BeterDichtbijsupportingTechnology or IntegrationAltide uses BeterDichtbij Collega platform for secure, linked inter-caregiver communication and consultation. Used for coordination between Altide nurses and hospital specialists (e.g., WZA GI department for IBD monitoring). Also used as a patient communication channel for some monitoring programmes.
• VliegwielcoalitiesupportingStrategic or Co-development PartnerNAAST-ZCN (now Altide) was a partner of the Vliegwielcoalitie, a coalition of organizations working to accelerate innovation in Dutch healthcare through smart collaboration and shared initiatives.
• SensirestrategicStrategic or Co-development PartnerLong-standing partnership spanning 30 years. Sensire and Altide collaborate on persoonsalarmering, beeldzorg, and thuismonitoring. Sensire's experience with remote care informed the development of NAAST (now part of Altide). Altide and Sensire work together to let clients live independently at home with MIJNalarm persoonsalarm. Joint marketing of Sensire's MIJNalarm product supported by Altide's 24/7 monitoring.
• EspriacoreStrategic or Co-development PartnerEspria network (including Evean, Icare V&V, Zorggroep Meander, De Trans, GGZ Drenthe, Icare JGZ, Icare Thuisbegeleiding, NAAST-ZCN/Altide, Espria Ledenvereniging) is a network of care organizations collaborating under the Espria umbrella. Altide (via NAAST-ZCN) is part of the Espria network and provides remote care services to all member organizations. Espria reports the largest Medido deployment in the Netherlands (~800 dispensers) through this partnership.
• Let Things TalksupportingTechnology or IntegrationAltide partnered with Let Things Talk and Icare V&V for a pilot of leefpatroonmonitoring (lifestyle/pattern monitoring) using smart sensors. Sensors detect deviations in activity and movement patterns; Altide centralists monitor alerts and coordinate caregiver response. Pilot conducted over 12 weeks with WLZ-indicated clients of Icare.
• MedidocoreTechnology or IntegrationMedido (by Pharmaforce/Baxter) is the smart medication dispenser that Altide monitors. Of ~12,000 Medido units in the Netherlands, Altide monitors approximately 5,000. When a client misses a medication dose, Altide centralists receive an alert and call the client or care team to follow up. Altide is a key monitoring partner for Medido deployments across VVT, hospitals, and Beschermd Wonen sectors.

Scale indicators14 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Tunstall Healthcare: UK-headquartered global provider of telecare, PERS, and connected care platforms. Overlaps with Altide in personal alarm monitoring and remote patient monitoring but operates as an international technology vendor across many markets rather than a clinical service provider.
• Philips Healthcare (Remote Care): Global health technology incumbent with remote patient monitoring and care coordination offerings. Targets similar Dutch hospitals but operates as a broad medical technology vendor rather than a clinical service provider.

Emerging players

• Verklizan: European provider of PERS and telecare platforms used by Dutch and other care organizations. Direct technology competitor in personal alarm infrastructure serving similar elderly care customers.
• Vitaal Thuis / Zorgdomein-adjacent care platforms: Dutch regional care coordination and referral platforms (e.g., RSO's, coordinatiepunten) that partially overlap with Altide's zorgcoordinatie and ELV placement services. Some serve as both customers and adjacent service providers.
• Luscii: Netherlands-based remote patient monitoring platform powering thuismonitoring programmes (COPD, heart failure, IBD). Direct technology partner of Altide but also competes implicitly as hospitals could in-source monitoring using Luscii without Altide's clinical layer.

Others

• Medido (Pharmaforce/Baxter): Smart medication dispenser manufacturer of which Altide monitors ~5,000 of ~12,000 units in NL. Adjacent product peer in the medication adherence value chain and Altide's largest monitoring partner.
• Enovation: Dutch healthcare communications and telemonitoring platform vendor whose UMO platform underpins Altide's alarm handling and medication workflows. Key technology enabler; an adjacent platform provider rather than direct service competitor.
• Eurocom Group: Dutch provider of Open Care Connect (OCC) platform for connected care devices. Altide performs 24/7 technical triage for OCC users — adjacent infrastructure peer rather than direct competitor.

Direct peers

• Sensire: Dutch home care and remote care provider with 30+ years in remote care. Direct peer in persoonsalarmering, beeldzorg, and thuismonitoring; long-standing strategic partner of Altide serving overlapping VVT customer base.
• Zorgcentrale Noord / ConnectZorg predecessors: Predecessor entities merged into Altide in 2022; relevant context but no longer operating as independent peers. Included for historical comparability in Dutch remote care services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/medischservicecentrumaltide
• LinkedInlinkedin.com/company/altide
• Instagraminstagram.com/altide.medischservicecentrum

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Altide