What BeterDichtbij does

BeterDichtbij B.V. is a Dutch digital healthcare communication platform founded in January 2018 and headquartered in Utrecht. The company provides a secure, NEN7510 and ISO 27001 certified messaging and video consultation service that enables asynchronous and live communication between patients and their healthcare providers. The platform is offered in a B2B2C model where Dutch healthcare organizations — hospitals, mental health institutions (GGZ), rehabilitation centers, and home care providers — subscribe and offer the service to their patients, who access it via iOS/Android apps or web. Co-founded and jointly owned by NVZ (Nederlandse Vereniging van Ziekenhuizen) and SAZ (Vereniging van Samenwerkende Algemene Ziekenhuizen), the company has scaled to 55+ healthcare organization customers and 1.5M+ active users across the Netherlands, with no disclosed activity outside the Dutch market.

The product surface is modular: BeterDichtbij Patiënt (patient app/web), BeterDichtbij Professional (web platform and mobile app for healthcare staff), BeterDichtbij Collega (inter-team communication), the BeterDichtbij Academie (training platform), and the Gespreks-API's (Conversation APIs). Technical differentiation centers on end-to-end encrypted communication stored on European servers, deep EPD integration with ChipSoft HiX enabling clinicians to initiate conversations from within the patient record, and a growing network of integrations with home monitoring (Luscii), scheduling (Logis.P), and content platforms (Thuisarts.nl, Apotheek.nl, Kanker.nl, Indiveo). The platform was temporarily offered free of charge during COVID-19, driving expansion from roughly 8 to 50+ hospitals and establishing its current customer base.

BeterDichtbij generates revenue through enterprise subscriptions paid by healthcare organizations; pricing is not publicly disclosed. The company employs approximately 35 people in permanent roles, operates as a private limited company under Dutch association ownership rather than venture or private equity backing, and has not publicly disclosed revenue, funding rounds, or external investment. Recent strategic activity has focused on extending the platform into home care (Pro mobile app), broadening the integration ecosystem via HL7-compatible APIs, and investing in customer enablement through the Academie.

Name

BeterDichtbij

Legal name

BeterDichtbij B.V.

Website

https://beterdichtbij.nl

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

BeterDichtbij is a Dutch, association-owned healthcare communication platform that provides secure messaging and video consultation between patients and their hospitals, mental health, rehabilitation, and home care providers, serving 55+ organizations and 1.5M+ users in the Netherlands via a B2B2C subscription model.

Ownership category

akta.pro rank

Headquarters

HQ city

Utrecht

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Organization Subscriptions: Healthcare organizations (hospitals, GGZ, rehabilitation centers, home care) pay for access to the BeterDichtbij platform to enable digital communication with their patients. The platform is offered 'as a service' by the trusted healthcare organization to their patients. Pricing is likely per organization or per patient volume, though specific rates are not publicly disclosed.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

BeterDichtbij provides a secure digital communication platform that enables patients to contact their own healthcare providers via a mobile app and web portal. The platform supports asynchronous messaging, video consultations, file and self-measurement sharing, and automated appointment reminders, with integrations into Electronic Patient Record (EPD) systems such as ChipSoft HiX. It is offered through healthcare organizations on a subscription basis and serves over 1.5 million patients across 55+ Dutch hospitals, mental health, rehabilitation, and home care providers.

Product overview

BeterDichtbij is a digital healthcare communication platform offered as a modular ecosystem. The core consists of the BeterDichtbij Platform with three main components: BeterDichtbij Patiënt (patient-facing app and web), BeterDichtbij Professional Webplatform and App (for healthcare professionals), and BeterDichtbij Collega (internal team communication). The platform is enhanced by the BeterDichtbij Academie for training and the Slimme koppelingen (Smart Integrations) module providing API connections to external systems including EPDs (HiX), patient portals, home monitoring (Luscii), and health information platforms. The BeterDichtbij Gespreks-API's enable the conversation functionality to be embedded in third-party platforms. The platform supports messaging, video calling, information sharing, and self-measurement sharing, with over 1.5 million users across 55+ healthcare organizations in the Netherlands.

Differentiator

Problem solved

Functional benefit

Brands

• BeterDichtbij Patiënt: Digital communication platform for patients to contact their healthcare providers
• BeterDichtbij Collega
• BeterDichtbij Professional
• BeterDichtbij Academie

Products and services

• BeterDichtbij Platform The core digital communication platform enabling secure messaging, video calling, and information exchange between healthcare providers and patients, streamlining communication and supporting effective patient care.
• BeterDichtbij Patiënt Patient-facing mobile application and web platform allowing patients to securely contact their healthcare providers, view health information, share self-measurements, and participate in video consultations.
• BeterDichtbij Collega Internal team communication module enabling secure communication between healthcare teams, supporting collaboration across different healthcare organizations and care settings.
• BeterDichtbij Professional Webplatform Web-based platform for healthcare professionals to manage conversations with patients, available in list view and card view, with features for message scheduling and standard message management.
• BeterDichtbij Professional App Mobile application for healthcare professionals enabling communication with patients on-the-go, supporting messaging and video calling for home care and hospital settings.
• BeterDichtbij Academie Knowledge and training platform providing healthcare professionals with knowledge videos, webinars, events, and skills training on digital communication and online communication skills to maximize use of BeterDichtbij.
• Slimme koppelingen (Smart Integrations) API integrations and smart connections enabling interoperability with Electronic Health Records (EPDs), patient portals, home monitoring systems, content platforms, and appointment scheduling systems. Includes HL7 connections for automating conversation initiation and message scheduling.
• BeterDichtbij Gespreks-API's Conversation APIs allowing organizations to integrate BeterDichtbij conversation functionality directly into their own platforms, with SSO support for healthcare professionals and HL7-based automation for thousands of conversations per day.

Quantifiable outcome

• 55+ healthcare organizations using the platform across the Netherlands
• +3 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability2 records

Feature10 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• NVZ (Nederlandse Vereniging van Ziekenhuizen)coreStrategic or Co-development PartnerCo-developer and owner of BeterDichtbij. The Dutch Association of Hospitals co-founded the platform and maintains ownership stake, providing strong distribution channel within the Dutch hospital sector.
• SAZ (Vereniging van Samenwerkende Algemene Ziekenhuizen)coreStrategic or Co-development PartnerCo-developer and owner of BeterDichtbij. The Association of Collaborative General Hospitals co-founded the platform and maintains ownership stake, ensuring the platform serves community hospital needs.
• ZonMwminorStrategic or Co-development PartnerCollaboration on subsidy program 'Medisch-specialistische zorg in beweging' to support healthcare organizations in implementing digital care solutions.
• Ieder(in)minorStrategic or Co-development PartnerPartnership for digital inclusion expertise, helping ensure the platform is accessible for people with disabilities.
• Doing e-Health Right (VU and Amsterdam UMC)minorStrategic or Co-development PartnerResearch partnership to study and improve digital accessibility and inclusion in healthcare communication.
• Citrienfonds (NFU)minorStrategic or Co-development PartnerParticipation in Citrienfonds program 'Digitaal mee in de zorg' focusing on making digital care accessible for vulnerable groups including elderly and people with brain injuries.
• Stichting DigisterkerminorStrategic or Co-development PartnerCollaboration on digital literacy and inclusion initiatives for healthcare patients.
• Helpdesk Digitale ZorgminorStrategic or Co-development PartnerPartnership for providing digital support services to patients and healthcare organizations.
• PharosminorStrategic or Co-development PartnerCollaboration on health literacy and accessible health information, including sharing resources and educational materials.
• ChipSoft (HiX)coreTechnology or IntegrationIntegration with ChipSoft HiX Electronic Patient Record system, allowing healthcare providers to create BeterDichtbij conversations directly from within their EPD workflow.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Siilo: Dutch-founded secure messaging platform for healthcare professionals, closely overlapping with BeterDichtbij's patient–provider communication use case and serving the same Dutch and broader EU healthcare market.
• TigerConnect: US-based clinical communication and collaboration platform offering secure messaging, video, and workflow integration for hospitals — a directly comparable secure healthcare communication product targeting enterprise healthcare customers.
• Imprivata Cortext: Secure clinical messaging solution for hospitals from Imprivata, competing in the same enterprise healthcare communication category as BeterDichtbij with similar integration and compliance positioning.
• OhMD: Patient communication platform for healthcare organizations offering secure text messaging, telehealth, and EHR integration — a direct functional analogue to BeterDichtbij in the US outpatient and specialty-care market.
• Luma Health: Patient engagement platform combining secure messaging, reminders, telehealth, and EHR integration, targeting similar healthcare organization buyers as BeterDichtbij and competing in the same patient–provider communication category.

Broad incumbents

• Vocera (Stryker): Hospital-focused secure communication and clinical workflow platform, now part of Stryker's medical-surgical portfolio, providing broader clinical communication and alarm management solutions that overlap with BeterDichtbij's messaging and video calling offering.
• Doctolib: Leading European telehealth and patient-booking platform that includes secure patient–provider messaging as part of a much wider suite (booking, video, EHR-adjacent features), serving similar healthcare organization customers across Europe.
• CompuGroup Medical: Large European healthcare IT vendor with physician information systems, patient portals, and communication modules that overlap with BeterDichtbij's offering, particularly across the DACH and Benelux regions.
• WELL Health: Digital health company with a portfolio spanning patient communication, telehealth, and EHR-integrated workflows, operating at a larger scale and across multiple geographies but covering overlapping use cases to BeterDichtbij.

Emerging players

• Luscii: Dutch home-monitoring platform that integrates with BeterDichtbij and increasingly overlaps in patient communication and remote-care workflows for Dutch and EU healthcare providers, with a stronger emphasis on remote patient monitoring.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubevimeo.com/beterdichtbij
• LinkedInlinkedin.com/company/beterdichtbij
• Instagraminstagram.com/beterdichtbij

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BeterDichtbij