De ZorgCentrale
De ZorgCentrale was a Netherlands-based personal alarm and 24/7 emergency response provider serving elderly and at-risk clients across Dutch municipalities, operating call centers in Schiedam and Amsterdam under the Incluzio group before ceasing operations on 31-03-2026.
- Company typePrivate
- Founded2011
- HeadquartersSchiedam, Netherlands
- Headcount101–250
- GTM typeB2C
- OfferingServices
What De ZorgCentrale does
De ZorgCentrale is a Netherlands-based provider of personal alarm and emergency response services, operating a 24/7 monitoring call center (zorgcentrale) serving vulnerable individuals who require rapid healthcare assessment and response. The company distributed personal alarm devices to clients and coordinated emergency response workflows, acting as the single point of contact between the end user and the appropriate care provider. Its core technology stack centered on alarm hardware in client homes paired with a centralized operator-led dispatch function; no AI, proprietary analytics platform, or differentiated technology layer is described in the source material. Geographically, the company operated from its Schiedam headquarters and, together with sister organization Stichting ATA in Amsterdam (also under parent Incluzio), provided service across multiple Dutch municipalities including Amsterdam, Diemen, Weesp, Badhoevedorp, Ouderkerk aan de Amstel, and Duivendrecht, with mutual backup arrangements guaranteeing call continuity.
The business model was B2C/consumer-direct, delivering alarm hardware and ongoing monitoring to elderly and at-risk individuals on subscription; the company's website states pricing is not publicly disclosed and that the service has now ceased as of 31-03-2026. Revenue mechanics therefore relied on recurring per-client monitoring fees against relatively fixed operator-headcount costs. As part of Incluzio, De ZorgCentrale was embedded in a larger Dutch healthcare services group rather than operating as an independent scale-up; it carried no disclosed funding rounds, no M&A activity, and no patent portfolio. Its customer base consisted of individual end users rather than enterprise contracts, with no named institutional logos or channel partners beyond infrastructure vendors.
The company executed a complete service wind-down on 31-03-2026, partitioning clients by geography: Altide assumed the Amsterdam-area book while Reliante Care assumed all other regions. Tunstall was designated as the equipment return address for clients disposing of alarm hardware. There is no indication in the provided material that De ZorgCentrale BV retains any continuing operations, residual revenue, or successor entity beyond transition obligations to its two acquirers and the Incluzio parent structure.
De ZorgCentrale firmographics
Firmographics- Name
- De ZorgCentrale
- Legal name
- De ZorgCentrale
- Website
- https://dezorgcentrale.nl
- Company type
- Private
- Founded year
- 2011
- Operating status
- Closed
- Headcount range
- 101–250 employees
- Short description
- De ZorgCentrale was a Netherlands-based personal alarm and 24/7 emergency response provider serving elderly and at-risk clients across Dutch municipalities, operating call centers in Schiedam and Amsterdam under the Incluzio group before ceasing operations on 31-03-2026.
- Ownership category
- akta.pro rank
De ZorgCentrale industry classification
Industry- Product category
- Personal Emergency Response Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)
- akta.pro secondary industries
- Personal Emergency Response (PERS) & Medical Alert Monitoring (HSAHAAAL), Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE), Medical Alert / PERS Monitoring (Emergency Response) (BPAKAFAD), Emergency Response Systems (PERS) Setup & Home Alerting Solutions (HSABAJAL), Fall Detection & Automatic Alert Monitoring Services (HSAHAHAC)
Keywords
Where De ZorgCentrale is headquartered
LocationHeadquarters
- HQ city
- Schiedam
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
De ZorgCentrale business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Others
Distribution channels1 record
Marketing channels2 records
De ZorgCentrale product offering
Product offeringCore offering
De ZorgCentrale provided 24/7 personal alarm and emergency response services for vulnerable individuals requiring continuous safety monitoring, including elderly and at-risk clients. The company operated a healthcare call center that rapidly assessed whether and what care was needed in emergencies, coordinating responses across multiple Dutch regions. The company ceased operations on 31 March 2026, with client services transferred to Altide for the Amsterdam region and Reliante Care for all other regions.
Product overview
De ZorgCentrale is a healthcare alarm service provider offering personal alarm and emergency response services for clients requiring care assistance. The company operates as a single, unified service focused on 24/7 monitoring and coordinating emergency responses. As of March 31, 2026, the company has ceased operations, with service responsibilities transferred to Altide (for Amsterdam region) and Reliante Care (for other regions).
Differentiator
Problem solved
Functional benefit
Products and services
- De ZorgCentrale Alarmdiensten 24/7 personal alarm and emergency response monitoring service for vulnerable individuals, including elderly and at-risk clients requiring continuous safety monitoring and rapid healthcare triage. Operations ceased on 31 March 2026 with services transferred to Altide and Reliante Care.
Companies that use De ZorgCentrale
Customer profileSegments1 record
Ideal customer profiles1 record
De ZorgCentrale technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
De ZorgCentrale partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Stichting ATAcoreStichting ATA in Amsterdam is the sister organization of De ZorgCentrale BV. Both organizations operate as zorgcentrales (healthcare call centers) providing personal well-being monitoring. They work together to ensure service continuity: in nighttime hours and in case of evacuation or other unforeseen circumstances at Stichting ATA, the alarm calls are answered by De ZorgCentrale BV's operators, and vice versa.
- AltideminorAltide has taken over the healthcare alarm services for clients in Amsterdam, Diemen, Weesp, Badhoevedorp, Ouderkerk aan de Amstel, and Duivendrecht regions following De ZorgCentrale's service cessation on 31-03-2026.
- Reliante CareminorReliante Care has taken over the healthcare alarm services for clients in all regions other than Amsterdam and surrounding areas following De ZorgCentrale's service cessation on 31-03-2026.
- TunstallminorTunstall serves as the designated return address for alarm devices. Clients are instructed to send their alarm devices to Tunstall at Oslo 28, 2993 LD Barendrecht, Netherlands.
Recent moves5 records
De ZorgCentrale competitors and assessment
Company assessmentDirect peers
- Medical Guardian: US PERS and medical alert provider offering monitored personal emergency response systems with 24/7 call-center monitoring for vulnerable individuals; closely mirrors De ZorgCentrale's core offering.
- LifeStation: US-based PERS / medical alert monitoring company offering 24/7 emergency monitoring and dispatch for elderly and at-risk clients — directly comparable service model to De ZorgCentrale's alarmdiensten.
- Stichting ATA: Identical Dutch healthcare call center (zorgcentrale) under Incluzio providing 24/7 personal alarm monitoring; ran a mutual redundancy arrangement with De ZorgCentrale, taking over its call load during night-time and emergency scenarios — the closest operational twin.
- MobileHelp: US PERS provider offering monitored personal emergency response devices with around-the-clock response center monitoring — comparable personal-alarm + monitoring value proposition to De ZorgCentrale Alarmdiensten.
- Altide: Dutch healthcare and alarm-services provider that took over De ZorgCentrale's clients in Amsterdam, Diemen, Weesp, Badhoevedorp, Ouderkerk aan de Amstel and Duivendrecht after the March 2026 service cessation — directly comparable regional PERS/medical-alert operator.
- Bay Alarm Medical: US-based medical alert and PERS monitoring company with 24/7 emergency response center — directly comparable in target customer (elderly/at-risk) and core service (alarm call-center monitoring and dispatch).
- Reliante Care: Dutch care-services organization that absorbed De ZorgCentrale's clients in all regions outside the Amsterdam area after the March 2026 service cessation — directly comparable provider of personal alarm response and care-monitoring in the Netherlands.
- Tunstall: Established UK-headquartered telecare/PERS equipment and monitoring provider with a strong presence in the Netherlands (and the named return address for De ZorgCentrale's alarm devices); competes in the same personal alarm device + monitoring category.
Broad incumbents
- Philips Lifeline: Historically Philips-owned and now operated as a standalone PERS business by Connect America/Medical Alert brand; large established medical alert brand targeting the same elderly fall-and-emergency use case as De ZorgCentrale.
- ADT Health (ADT Inc.): Large US-based security and monitoring incumbent that, alongside its core intrusion alarm business, offers medical alert / PERS monitoring — overlapping capability but as part of a much broader security and monitoring portfolio.
Market position
Strengths1 record
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
De ZorgCentrale social profiles
Digital presenceDe ZorgCentrale financial estimates
Financial estimateRevenue estimate
Valuation estimate
De ZorgCentrale leadership team
Management profileNumber of profiles
De ZorgCentrale funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
De ZorgCentrale M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about De ZorgCentrale
What does De ZorgCentrale do?
De ZorgCentrale provided 24/7 personal alarm and emergency response services for vulnerable individuals requiring continuous safety monitoring, including elderly and at-risk clients. The company operated a healthcare call center that rapidly assessed whether and what care was needed in emergencies, coordinating responses across multiple Dutch regions. The company ceased operations on 31 March 2026, with client services transferred to Altide for the Amsterdam region and Reliante Care for all other regions.
Is De ZorgCentrale a public or private company?
De ZorgCentrale is a private company. It is classified as corporate owned and is currently closed.
When was De ZorgCentrale founded?
De ZorgCentrale was founded in 2011. It employs 101 to 250 people.
Where is De ZorgCentrale based?
De ZorgCentrale is headquartered in Schiedam, Netherlands, in the Europe region.
Who are De ZorgCentrale's main competitors?
Direct peers on record are Medical Guardian, LifeStation, Stichting ATA, MobileHelp, Altide, Bay Alarm Medical, Reliante Care and Tunstall. Broad incumbents are Philips Lifeline and ADT Health (ADT Inc.).
Does De ZorgCentrale have an API?
No public API is recorded for De ZorgCentrale.
What industry is De ZorgCentrale in?
De ZorgCentrale's product category is Personal Emergency Response Services. Its primary akta.pro industry code is HSAHAHAG, Emergency Dispatch, Call Center Monitoring & Response Services, with a secondary code of HSAHAAAL, Personal Emergency Response (PERS) & Medical Alert Monitoring. Its NAICS code is 62412 and its SIC code is 8082.