ISM
ISM LLC is a US-based managed IT services and cybersecurity provider, headquartered in Erie, Pennsylvania, delivering an all-inclusive flat-rate subscription bundle covering monitoring, email security, endpoint protection, and 24/7 help desk to small and mid-sized businesses in healthcare, education, government, and professional services verticals.
- Company typePrivate
- Founded1971
- HeadquartersRockville, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What ISM does
ISM LLC is a US-based managed IT services and cybersecurity provider headquartered in Erie, Pennsylvania, serving small and mid-sized businesses across multiple regulated verticals including K-12 education, healthcare, government, and professional services. The company delivers an all-inclusive IT bundle under a single flat-rate monthly subscription that combines four core products: Unified Monitoring & Management for centralized oversight, an Email Security Suite for phishing and data-loss prevention, Endpoint Security & Recovery with enterprise antivirus and EDR plus automated backup, and a 24/7 US-based IT Help Desk. Underlying the bundle is a Zero-Trust security architecture paired with continuous AI-driven monitoring, marketed by ISM as a "Cyber-First" approach intended to defend customers against AI-era threats.
ISM goes to market through a sales-led, consultation-based motion, inviting prospects to free "INSIGHT MTG" consultations via Calendly rather than offering self-service tiers. Services are delivered remotely from Erie, allowing national SMB reach without a branch footprint, and the company supplements its internal capabilities through a strategic cybersecurity partnership with CyberPro for risk assessments, compliance policy work, and 24/7 endpoint monitoring and response. The firm operates as a privately held Pennsylvania LLC, with no disclosed institutional or venture backing, no parent company, and no cap table information in the available data.
The available evidence on operational scale is limited: the company is described as having 11-50 employees and serves SMBs and regulated verticals nationwide, but no revenue, customer count, or growth metrics are disclosed. Strategic emphasis is on regulated buyers (HIPAA, education, government) where compliance requirements support willingness-to-pay and on bundling that increases switching costs once endpoint agents, monitoring, and help desk workflows are embedded in a customer's environment.
ISM firmographics
Firmographics- Name
- ISM
- Legal name
- ISM LLC
- Website
- https://ism.com
- Company type
- Private
- Founded year
- 1971
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ISM LLC is a US-based managed IT services and cybersecurity provider, headquartered in Erie, Pennsylvania, delivering an all-inclusive flat-rate subscription bundle covering monitoring, email security, endpoint protection, and 24/7 help desk to small and mid-sized businesses in healthcare, education, government, and professional services verticals.
- Ownership category
- akta.pro rank
ISM industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Identity & Access Management (IAM) Managed Services (BPAEADAE), IT Service Management (ITSM) Platforms (HDAEALAA), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)
Keywords
Where ISM is headquartered
LocationHeadquarters
- HQ city
- Rockville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ISM business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services Subscription: ISM generates revenue through all-inclusive managed IT service subscriptions billed as a flat monthly fee. Services include unified monitoring, email security, endpoint security, and 24/7 help desk support bundled together without surprise invoices or piecemeal pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | All-inclusive managed IT bundle |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
ISM product offering
Product offeringCore offering
ISM delivers an all-inclusive managed IT services bundle for small and mid-sized businesses that combines centralized monitoring and management, email security, endpoint protection and recovery, and 24/7 US-based help desk support into a single flat-rate subscription. Services are underpinned by a Zero-Trust security architecture with AI-driven continuous monitoring, and are tailored to organizations in regulated industries such as healthcare, education, and government.
Product overview
ISM offers an all-inclusive managed IT services bundle designed for small and mid-sized businesses. The portfolio includes four core integrated services: Unified Monitoring & Management (UMM) for centralized system oversight and automated updates; Email Security Suite for phishing protection and data loss prevention; Endpoint Security & Recovery for device protection with antivirus, EDR, and backup/recovery; and 24/7 IT Help Desk for continuous US-based technical support. All services are delivered under a single flat-rate pricing model as a unified solution.
Differentiator
Problem solved
Functional benefit
Products and services
- Unified Monitoring & Management (UMM)
- Email Security Suite
- Endpoint Security & Recovery
- 24/7 IT Help Desk
Companies that use ISM
Customer profileSegments5 records
Ideal customer profiles5 records
ISM technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
ISM partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- CyberProcoreCyberPro is ISM's official cybersecurity partner, specializing in helping small and mid-sized businesses strengthen digital defenses. The partnership combines ISM's managed IT services with CyberPro's security consulting expertise to deliver enterprise-grade cybersecurity with personalized local support. Services include 24/7 endpoint monitoring and response, proactive risk assessments and security roadmaps, policy development and compliance guidance.
Scale indicators1 record
Recent moves4 records
Expansion highlights4 records
ISM competitors and assessment
Company assessmentDirect peers
- Integris: Integris is a US managed IT and cybersecurity firm focused on SMB and mid-market clients, with vCISO and compliance services layered onto managed services. It competes head-to-head with ISM for regulated SMB and mid-market accounts.
- Blackpoint Cyber: Blackpoint Cyber provides MSP-focused MDR and endpoint security services to small and mid-sized business customers. It overlaps directly with ISM's endpoint security and 24/7 response capabilities.
- Dataprise: Dataprise is a national managed IT, cybersecurity, and cloud services provider for SMB and mid-market businesses. Its flat-fee managed-service model and cyber-first positioning directly overlap with ISM's value proposition.
- The 20 MSP: The 20 is a managed IT services franchise purpose-built for small businesses, with a flat-rate bundle covering help desk, monitoring, and security. Its target customer and pricing architecture are nearly identical to ISM's.
- Ntiva: Ntiva is a US managed IT and cybersecurity provider serving SMB and mid-market customers, with a similar 24/7 help desk, endpoint security, and compliance-oriented bundle. It is one of the closest direct competitors to ISM in the SMB MSP space.
- Corsica Technologies: Corsica Technologies is a managed IT and cybersecurity provider serving SMB and mid-market customers, with a strong compliance and regulated-industry focus similar to ISM's HIPAA, K-12, and government vertical play.
- Huntress: Huntress delivers managed detection and response and endpoint security purpose-built for SMBs and the MSPs that serve them. It is a direct competitor in the security layer of the bundle ISM sells to small businesses.
Broad incumbents
- Trustwave: Trustwave is a large managed security services provider (MSSP) offering MDR, email security, and compliance services. It addresses the same security problems as ISM but at enterprise scale and with a much broader portfolio.
- IBM Security Services: IBM offers managed security and infrastructure services spanning MDR, identity, and compliance for large enterprises. It competes in the same broad managed-security category as ISM but at a vastly different scale and customer segment.
Regional players
- Netstar: Netstar is a UK-based managed IT and cybersecurity provider for SMBs with a similar flat-rate support model. It is comparable in shape and offering but does not directly compete with ISM in the US market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
ISM social profiles
Digital presenceISM financial estimates
Financial estimateRevenue estimate
Valuation estimate
ISM leadership team
Management profileNumber of profiles
ISM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ISM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ISM
What does ISM do?
ISM delivers an all-inclusive managed IT services bundle for small and mid-sized businesses that combines centralized monitoring and management, email security, endpoint protection and recovery, and 24/7 US-based help desk support into a single flat-rate subscription. Services are underpinned by a Zero-Trust security architecture with AI-driven continuous monitoring, and are tailored to organizations in regulated industries such as healthcare, education, and government.
Is ISM a public or private company?
ISM is a private company. It is classified as unknown and is currently operating.
When was ISM founded?
ISM was founded in 1971. It employs 11 to 50 people.
Where is ISM based?
ISM is headquartered in Rockville, United States, in the North America region.
How does ISM make money?
One revenue line is on record: managed IT Services Subscription.
Who are ISM's main competitors?
Direct peers on record are Integris, Blackpoint Cyber, Dataprise, The 20 MSP, Ntiva, Corsica Technologies and Huntress. Broad incumbents are Trustwave and IBM Security Services. Netstar is listed as a regional player.
Does ISM have an API?
No public API is recorded for ISM.
What industry is ISM in?
ISM's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEADAE, Identity & Access Management (IAM) Managed Services. Its NAICS code is 541513 and its SIC code is 7370.