What Retail Integration does

Retail Integration is a Dublin-based, privately held software developer founded in 1996 that builds and supplies the proprietary Meridian EPOS and ticketing platform to specialty retailers and visitor attractions, primarily in Ireland with limited UK support. Its operations span two product lines: Meridian Retail, a configurable EPOS system for specialty retail (fashion, pharmacy, sports, jewellery, books, homeware, gift, charity), and Meridian Experience, an integrated ticketing, admissions, membership, food, and retail system for visitor attractions such as zoos, cathedrals, estates, and adventure parks. The platform is extended by a module stack including Meridian Omnishop (eCommerce connectors to Shopify, WooCommerce, Magento, and Magico), the Meridian Sales App (mobile reporting), plus loyalty, gift card, appointment shopping, and click and collect functionality.

The company runs a direct, quote-based enterprise sales motion targeting mid-to-large Irish retailers and attractions, supplemented by industry association partnerships (AVEA, ASVA, Charity Retail Ireland, Retail Excellence Ireland) and content-driven thought leadership. Revenue is generated through software licensing, recurring support and maintenance contracts (a 7-day-a-week award-winning support desk), hardware and consumables supply, and professional services for onboarding, training, data migration, and bespoke development. Customers are enterprise and include Dublin Zoo, Eason, Skechers Ireland, Louis Copeland, Burgess of Athlone, Shoe Rack, Mulligans Pharmacy (19 stores), Kylemore Abbey, Christ Church Cathedral, Avoca, Butlers, and Home Store + More, with multiple 20+ year customer relationships evidencing strong retention. The firm is founder-led under Managing Director Patrick Heslin, with a CTO, Operations, Customer Services, Marketing, and HR function, operates with 1-10 employees, and shows no external institutional investment or ownership changes.

Name

Retail Integration

Legal name

Retail Integration

Website

https://retail-int.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

Retail Integration is an Irish, privately held developer of the proprietary Meridian EPOS and ticketing software platform, serving specialty retailers and visitor attractions across Ireland with licensing, support, hardware, and omnichannel eCommerce integration.

Ownership category

akta.pro rank

Product category

Retail Point-of-Sale Software

NAICS

Electronics and Appliance Retailers (44921)

SIC

Retail-Computer & Computer Software Stores (5734)

akta.pro primary industry

Retail ERP (Merchandising, POS Back Office) (HDAEAEAD)

akta.pro secondary industry

Point-of-Sale (POS) & In-Store Promotion Services (BPAFAMAF)

Keywords

• EPOS software
• Retail point of sale
• Ticketing systems
• Visitor attraction software
• Retail management software

Headquarters

HQ city

Dublin

HQ country

Ireland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Software Licensing: Meridian Retail and Meridian Experience software licensing with local installation of licenses. The system is sold as a configurable solution tailored to customer needs with ongoing development and updates.
2. Support and Maintenance Services: Award-winning support desk providing 7-day per week assistance including regular cover (Mon-Fri 09:00-18:00) and extended hours (Thu-Fri 18:00-21:00, Sat-Sun 09:00-18:00). Remote support via TeamViewer.
3. Hardware Supply: Development and supply of hardware and consumables for EPOS systems. Complete hardware solutions available for system deployment.
4. Professional Services: One-to-one onboarding, on-site training, implementation services, and data migration from existing systems. Bespoke development available for specific customer requirements.
5. eCommerce Integration (OmniShop): Integration services connecting Meridian Retail with eCommerce platforms including Shopify, Magento, WooCommerce, and custom websites via Magico.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Retail Integration develops and sells proprietary EPOS and ticketing software under the Meridian platform brand, serving Irish retailers and visitor attractions. Its core products include Meridian Retail (an electronic point-of-sale system with stock management, multi-store capabilities, loyalty, and gift card functionality) and Meridian Experience (an integrated ticketing, admissions, and retail management system for visitor attraction sites). The company also provides hardware, on-site training, support services, and eCommerce integration with Shopify, Magento, WooCommerce, and Magico.

Product overview

Retail Integration offers a proprietary platform suite called Meridian, consisting of core products Meridian Retail (EPOS system for specialty retailers across fashion, pharmacy, sports, jewellery, and other sectors) and Meridian Experience (ticketing and retail management for visitor attractions). The platform extends through add-on modules including Meridian Omnishop (eCommerce integration with Shopify, WooCommerce, Magento), Meridian Sales App (mobile sales monitoring), loyalty programmes, gift cards, appointment shopping, and Click and Collect functionality. All products are developed in-house with over 25 years of experience serving Irish retailers and visitor attractions.

Differentiator

Problem solved

Functional benefit

Brands

• Meridian Retail: The Complete EPOS System - powerful Electronic Point of Sale system for specialty retailers with stock management, multi-store capabilities, and extensive reporting.
• Meridian Experience
• Meridian Omnishop
• Meridian Sales App

Products and services

• Meridian Retail Complete EPOS (Electronic Point of Sale) system for specialty retailers providing real-time POS operations, powerful stock management, extensive reporting, multi-store capabilities, employee management, offers and promotions, and loyalty and gift card functionality.
• Meridian Experience Integrated end-to-end retail and ticketing system for visitor attraction sites managing ticketing, admissions, group bookings, membership and reward programmes, performance analytics, merchandising, and food operations.
• Meridian Omnishop eCommerce integration platform that seamlessly connects Meridian Retail with leading eCommerce platforms including Shopify, WooCommerce, Magento, and Magico. Syncs product details, stock levels, orders, pricing, and customer information between systems.
• Meridian Sales App Mobile application providing real-time sales data access by store and department. Features one-click date range selection, comprehensive drill-down reporting, and chart visualization capabilities, available on iOS and Android.
• Fashion EPOS Specialized EPOS solution tailored for fashion retailers, handling size/colour matrix for clothing, customizable product matrices, multi-branch capabilities, and extensive reporting for sales, stock and staffing.

Quantifiable outcome

• Repeat customers spend 31% more than new customers according to industry research
• +3 more outcomes

Named customers20 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Charity Retail IrelandcoreGTM or Marketing Partner · 31 March 2023Retail Integration became a Corporate Partner of Charity Retail Ireland, the umbrella representative association of over 40 registered charities operating nearly 500 charity retail outlets throughout Ireland. The partnership extends the company's reach into the charity retail sector where they have 25+ years of experience supporting charity retailers with Meridian Retail.
• AVEA (Association of Visitor Experiences and Attractions)coreGTM or Marketing PartnerRetail Integration is a proud partner of AVEA, Ireland's national representative association for visitor experiences and attractions industry. Partnership supports company's positioning in the visitor attraction sector.
• ASVA (Association of Scottish Visitor Attractions)minorGTM or Marketing PartnerProud member of The Association of Scottish Visitor Attractions, a representative body for the Visitor Attractions Sector in Scotland. Partnership supports market expansion into Scotland.
• ShopifycoreTechnology or IntegrationOmniShop platform integrates Meridian Retail with Shopify eCommerce. Partnership enables retailers to connect their EPOS with Shopify-powered online stores, syncing product details, stock levels, orders, and customer information.
• MagentocoreTechnology or IntegrationOmniShop integrates Meridian Retail with Magento eCommerce platform for seamless online/offline retail operations.
• WooCommercecoreTechnology or IntegrationOmniShop integrates Meridian Retail with WooCommerce WordPress eCommerce platform.
• MagicocoreTechnology or IntegrationOmniShop integrates Meridian Retail with custom websites built by Magico.
• Payment Providers (AIB, Bank of Ireland, Worldpay, Avantcard, Apple Pay, Google Pay, Elevon)coreTechnology or IntegrationMeridian Retail integrates with all major payment providers in Ireland, offering contactless payments and multiple payment methods. Retailers can negotiate their own fees with providers.
• TeamViewercoreTechnology or IntegrationTeamViewer is used for remote support when requested by Retail Integration's customer support desk, enabling technicians to provide assistance remotely.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Toast: Toast is a vertical-specialist POS platform (originally restaurant) that has expanded into retail-like use cases; its acquisition of EPOS Now also made it a direct Irish/UK competitor to Retail Integration, with comparable omnichannel and multi-location capabilities.
• Shopify POS: Shopify's point-of-sale offering tightly integrates in-store and online retail with payments, hardware and inventory; competes head-to-head with Meridian Retail for specialty retail and integrates via OmniShop, making it a primary competitor in Retail Integration's customer base.
• Lightspeed Commerce: Canadian-headquartered cloud EPOS and omnichannel commerce platform serving SMB and mid-market retailers with multi-store, eCommerce integration and payments - directly comparable to Meridian Retail in product scope and customer profile.
• Tessitura Network: Tessitura offers integrated ticketing, CRM and retail for visitor attractions and cultural organizations; directly comparable to Meridian Experience for venues like Dublin Zoo and Christ Church Cathedral seeking admissions, memberships and retail in one platform.
• Square (Block): Square provides integrated POS, payments and omnichannel commerce to SMB retailers globally; overlaps with Meridian Retail's feature set across till, stock, reporting and loyalty, competing for the same multi-store specialty retail customers.
• FareHarbor (BookingHub): FareHarbor is an online booking and reservation platform used by tours, attractions and activity operators worldwide; overlaps with Meridian Experience on multichannel ticketing, capacity management and online bookings for attractions.
• EPOS Now (Toast): EPOS Now provides cloud EPOS for retailers, hospitality and attractions in the UK and Ireland, closely mirroring Retail Integration's vertical mix and is now part of Toast, intensifying direct competition in the Irish market.

Emerging players

• Zettle (PayPal): Zettle offers integrated POS, card reader and basic retail tools primarily aimed at micro and small merchants; relevant adjacent competitor for the smaller end of Retail Integration's customer base, especially where payments and simplicity dominate the purchase decision.

Broad incumbents

• Aptos Retail: Aptos is a long-established retail technology vendor offering POS, merchandising and ERP for larger omnichannel retailers; competes indirectly with Retail Integration for higher-end specialty and multi-store retailers seeking broader enterprise functionality.
• Cegid: Cegid is a European retail, POS and SaaS platform vendor with broader footprint and feature breadth than Retail Integration; competes for the same mid-market specialty retailers across Europe, including fashion and lifestyle segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/eposco
• LinkedInlinkedin.com/company/retail-integration-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Retail Integration