Laboratory Systems Group
Laboratory Systems Group develops and sells Lab Manager™, a Windows-based modular software suite (Billing, Production, Scheduling) for dental laboratories worldwide, distributed via e-commerce and direct sales as perpetual licenses with recurring support and consumable forms.
- Company typePrivate
- Founded1983
- HeadquartersMesa, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Laboratory Systems Group does
Laboratory Systems Group, Inc. (LSG) is a privately held Arizona corporation founded in 1983 that develops and sells the Lab Manager™ software suite to dental laboratories worldwide. The product line is Windows-based desktop software sold as modular perpetual licenses, with two active versions: Lab Manager v7 (the advanced, more customizable release at $499) and Lab Manager Professional Sapphire (the user-friendly 2019 release at $399). The modular architecture spans Billing (case entry, invoicing, statements, multi-user, financial reports, marketing), Production (case tracking, inventory, remake tracking, department reports, material reordering), and Scheduling (forward/reverse scheduling, technician sign-off, touch monitor integration). A QuickBooks integration module is offered, and a separate catalog of proprietary stock forms (LSR, QC, TAB, DBL, DBL-BL, LAB1) and double-windowed envelopes (#6, #9) is sold exclusively to Lab Manager users.
The business model combines one-time perpetual software license sales (with optional multi-user and module upgrades), recurring technical support contracts sold as monthly or annual prepaid plans, and consumable physical supplies (forms and envelopes with volume-based bulk pricing). Distribution is direct-to-customer via a self-serve e-commerce storefront (labsysgrp.com) and phone sales, complemented by downloadable 30-day demos, a 90-day money-back guarantee on first purchases, a YouTube tutorial library, a Facebook page, and an email newsletter. The company employs 1–10 people, operates from Phoenix, Arizona, and claims thousands of dental laboratory customers globally. There is no outside investment, no M&A activity, and the company appears to be founder-owned and bootstrapped. A price increase across all products and services took effect on November 1, 2024.
Laboratory Systems Group firmographics
Firmographics- Name
- Laboratory Systems Group
- Legal name
- Laboratory Systems Group, Inc.™
- Website
- https://labsysgrp.com
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Laboratory Systems Group develops and sells Lab Manager™, a Windows-based modular software suite (Billing, Production, Scheduling) for dental laboratories worldwide, distributed via e-commerce and direct sales as perpetual licenses with recurring support and consumable forms.
- Ownership category
- akta.pro rank
Laboratory Systems Group industry classification
Industry- Product category
- Dental Practice Management Software
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047)
- akta.pro primary industry
- Lab Analytics, Utilization Management & Operational Intelligence (HLACAMAK)
- akta.pro secondary industry
- Medical, Dental & Lab Supply Marketplaces (CRAFAHAG)
Keywords
Where Laboratory Systems Group is headquartered
LocationHeadquarters
- HQ city
- Mesa
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Laboratory Systems Group business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Licenses: Perpetual software licenses for Lab Manager v7 and Lab Manager Professional Sapphire with base prices for Billing module and additional module pricing for Production and Scheduling. New customers can purchase individual modules or complete packages.
- Software Modules and Upgrades: Add-on modules for enhanced functionality (Production, Scheduling), multi-user upgrades, and version upgrades. Pricing varies by module complexity.
- Technical Support Contracts: Pre-paid support plans available in monthly and annual options. Includes telephone and email support, remote assistance via GoToAssist, and access to technical staff for software questions.
- Professional Forms and Supplies: Stock invoice, statement, and work ticket forms plus matching double-windowed envelopes for use with Lab Manager software. Products include LSR, QC, TAB, LAB1, DBL, DBL-BL forms and #6 and #9 envelopes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Lab Manager Professional Sapphire Base - $399.00 |
| One time/ perpetual license | Pay-as-you-go | Lab Manager v7 Base - $499.00 |
| One time/ perpetual license | Pay-as-you-go | Multi-User Upgrade 2-5 Users - $149.00 |
| One time/ perpetual license | Pay-as-you-go | Sapphire Upgrade to Production - $314.00 |
| One time/ perpetual license | Pay-as-you-go | Sapphire Upgrade from Production to Scheduling - $753.00 |
| Unit Pricing | Pay-as-you-go | DBL Paper Forms - Starting at $40.00/ream |
| Unit Pricing | Pay-as-you-go | TAB Paper Forms - $52.50/ream |
| Unit Pricing | Pay-as-you-go | #9 Envelopes - $57.75/box |
| Unit Pricing | Pay-as-you-go | #6 Envelope - $42.00/box |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Laboratory Systems Group product offering
Product offeringCore offering
Laboratory Systems Group develops and sells Lab Manager, a modular Windows-based dental laboratory management software suite that handles case entry, billing, invoicing, statements, production tracking, scheduling, inventory, and quality control for dental laboratories. The company also sells complementary professional paper forms (LSR, QC, TAB, DBL, DBL-BL, LAB1), matching double-windowed envelopes, and pre-paid technical support plans. Products are sold primarily as perpetual licenses with optional add-on modules and recurring support subscriptions.
Product overview
Laboratory Systems Group offers a modular dental laboratory management software platform called Lab Manager, available in two main versions. The flagship product is Lab Manager Professional Sapphire (2019), the latest iteration providing comprehensive billing, production, and scheduling management with an extremely user-friendly interface at $399. Lab Manager v7 ($499) is the advanced version offering greater customization including modifiable invoices, statements, work tickets, reports, and labels, plus double entry accounting and unlimited price lists. Both versions are sold in modular tiers (Billing, Production, Scheduling) allowing labs to purchase only what they need. The company also provides upgrade paths between modules, multi-user licenses, professional billing forms (LSR, QC, TAB, DBL, DBL-BL, LAB1), matching double-windowed envelopes (#6, #9), and technical support plans. Form and envelope products work exclusively with Lab Manager software and save up to 50% off catalog prices. The company was founded in the early 1980s and serves dental laboratories worldwide.
Differentiator
Problem solved
Functional benefit
Brands
- Lab Manager™: Complete billing and scheduling software package designed exclusively for dental laboratories, including modules for case entry, invoicing, production management, and scheduling.
- Lab Manager Professional Sapphire
- Lab Manager v7
Products and services
- Lab Manager Professional Sapphire Flagship dental laboratory management software providing comprehensive billing, production, and scheduling management with a user-friendly interface. Sold as a base perpetual license ($399) with optional Production and Scheduling module upgrades. Used by dental laboratories worldwide.
- Lab Manager v7 Advanced dental laboratory management software offering greater customization than Sapphire, including user-modifiable invoices, statements, work tickets, reports, and labels, double-entry accounting, and unlimited price lists. Sold in modular tiers (Billing, Production, Scheduling). Base price $499.
- Lab Manager Professional (v5.5) Previous-generation Lab Manager Professional software with documentation and support resources maintained for existing customers.
- Lab Manager Premium (v6) Legacy version of Lab Manager software with Report Generator manual available for modifying invoices, statements, and other forms.
- Technical Support Plans Paid technical support plans providing telephone, email, and remote-assistance access to trained US-based technicians for Lab Manager software customers. Available in monthly and annual prepaid options.
- LSR Form Pre-printed stock form with 1/3-from-top perforation for printing one invoice, statement, or work ticket per page; used with Lab Manager v7; matched with #9 envelope. Sold by the ream.
- QC Form Pre-printed invoice form with quality control functionality and 2/3-from-left perforation that produces an invoice, statement, or work ticket plus a summary on the right side. Sold by the ream.
- TAB Form Pre-printed invoice form with two tear-off tabs at the bottom for address slips or quality control tickets. Sold by the ream.
- DBL Form Pre-printed double form with center perforation that creates two invoices, statements, or sequential work tickets on a single page; matched with #6 envelope. Sold by the ream with bulk discounts.
- DBL-BL Form Process blue screen version of the DBL double form, producing two invoices, statements, or work tickets with center perforation. Sold by the ream.
- LAB1 Form Pre-printed invoice form with a peel-off shipping label and tear-off quality control questionnaire, designed for use with Lab Manager software. Sold by the ream.
- #6 Envelope Double windowed envelope for DBL, LAB1, TAB, and QC forms, sold in boxes of 500.
- #9 Envelopes Double windowed envelope for LSR and QC forms (and LAB1/TAB forms when the right-hand condensed copy is retained), sold in boxes of 500.
Quantifiable outcome
- Saves time by handling repetitive tasks quickly
- +4 more outcomes
Companies that use Laboratory Systems Group
Customer profileSegments1 record
Ideal customer profiles1 record
Laboratory Systems Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature6 records
Laboratory Systems Group partnerships and signals
Strategic signalScale indicators3 records
Recent moves4 records
Expansion highlights4 records
Laboratory Systems Group competitors and assessment
Company assessmentBroad incumbents
- 3Shape: 3Shape is a major global provider of digital dentistry and dental laboratory software (including TRIOS scanners and Dental Manager). It competes with LSG at the dental lab workflow layer with a much broader CAD/CAM and scanning portfolio.
- Dentsply Sirona: Dentsply Sirona is the largest dental equipment and consumables manufacturer globally and offers inLab CAD/CAM software and lab-side digital workflow tools. Comparable as a broad incumbent serving dental laboratories with both hardware and software.
- Align Technology (iTero): Align Technology's iTero division provides intraoral scanners and supporting software (iTero Lab) integrated with dental laboratories. Comparable as a dental technology incumbent with software that touches lab-side workflows, though primarily scanner-led.
- Henry Schein One: Henry Schein One is a large dental practice management software provider (Dentrix, Eaglesoft, and international products) that overlaps with LSG in dental-dentistry software and serves many of the same downstream customers.
Emerging players
- Open Dental: Open Dental is an open-source dental practice management software. While practice-focused, it overlaps with LSG in offering low-cost, customizable workflow software to small dental businesses - including dental labs on tighter budgets.
- Planet DDS: Planet DDS is a cloud-native dental software provider (Denticon) acquired by its parent and now serving DSOs and dental labs. It overlaps LSG's customer segment with a modern cloud delivery model that could compete for lab-side management budgets.
- Curve Dental: Curve Dental offers cloud-based practice management software for dental practices. As cloud dental platforms expand toward laboratory workflows, Curve Dental represents an emerging adjacent competitor for budget-conscious dental labs.
Regional players
- Zirkonzahn: Zirkonzahn is an Italy-based provider of dental laboratory CAD/CAM software and milling systems. Comparable as a specialist dental lab software and equipment vendor outside North America, complementing LSG's US-centric installed base.
Direct peers
- Amann Girrbach: Amann Girrbach is a dental lab equipment and CAD/CAM software vendor (Ceramill system) selling workflow software to dental laboratories. Comparable as a specialist vendor with combined equipment and software offerings for dental labs.
- exocad (exocad GmbH): exocad provides dental CAD/CAM software (DentalCAD, LabCAM) used by dental laboratories for designing crowns, bridges, and prosthetics. It is a direct specialist in the same dental laboratory software category where LSG operates, though focused on design vs. lab administration.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks4 records
Key highlights6 records
Customer concentration
Laboratory Systems Group social profiles
Digital presenceLaboratory Systems Group compliance and trust
Trust signalCompliance1 record
Laboratory Systems Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Laboratory Systems Group leadership team
Management profileNumber of profiles
Laboratory Systems Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Laboratory Systems Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Laboratory Systems Group
What does Laboratory Systems Group do?
Laboratory Systems Group develops and sells Lab Manager, a modular Windows-based dental laboratory management software suite that handles case entry, billing, invoicing, statements, production tracking, scheduling, inventory, and quality control for dental laboratories. The company also sells complementary professional paper forms (LSR, QC, TAB, DBL, DBL-BL, LAB1), matching double-windowed envelopes, and pre-paid technical support plans. Products are sold primarily as perpetual licenses with optional add-on modules and recurring support subscriptions.
Is Laboratory Systems Group a public or private company?
Laboratory Systems Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Laboratory Systems Group founded?
Laboratory Systems Group was founded in 1983. It employs 1 to 10 people.
Where is Laboratory Systems Group based?
Laboratory Systems Group is headquartered in Mesa, United States, in the North America region.
How does Laboratory Systems Group make money?
Four revenue lines are on record. Software Licenses are the primary driver. The others are software Modules and Upgrades, technical Support Contracts and professional Forms and Supplies.
Who are Laboratory Systems Group's main competitors?
Broad incumbents on record are 3Shape, Dentsply Sirona, Align Technology (iTero) and Henry Schein One. Emerging players are Open Dental, Planet DDS and Curve Dental. Zirkonzahn is listed as a regional player. Direct peers are Amann Girrbach and exocad (exocad GmbH).
Does Laboratory Systems Group have an API?
No public API is recorded for Laboratory Systems Group.
What industry is Laboratory Systems Group in?
Laboratory Systems Group's product category is Dental Practice Management Software. Its primary akta.pro industry code is HLACAMAK, Lab Analytics, Utilization Management & Operational Intelligence, with a secondary code of CRAFAHAG, Medical, Dental & Lab Supply Marketplaces. Its NAICS code is 541511 and its SIC code is 5047.