Lost & Found App

What Lost & Found App does

Lost & Found App, operated by getsteroo GmbH, is a cloud-based SaaS platform for managing lost and found operations at organizations such as airports, hotels, and public transit authorities. The platform automates item intake, uses AI-powered image recognition to identify found items from photos, employs a smart matching algorithm to pair found items with customer inquiries, and provides an integrated chat module to authenticate owners. A separately integrated Handling Gateway service coordinates return shipments and payments, paying partner organizations a rebate per successful return.

The product is sold primarily via a self-serve, product-led growth motion with a free Lite tier and paid Standard ($9/month) and Professional ($15/month) plans, accessible on any browser-based device as well as a mobile app. The company is registered in Frankfurt am Main, Germany, with a US office in San Francisco, and reports PCI DSS and GDPR compliance. Customer references span healthcare, hospitality, and aviation, and additional verticals include universities and clubs/organizations. No external funding, management team, or revenue figures are disclosed in the available data.

Name

Lost & Found App

Legal name

getsteroo GmbH

Website

https://lostfoundapp.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Lost & Found App, operated by getsteroo GmbH, is a SaaS platform that uses AI image recognition and smart matching to help airports, hotels, and transit operators manage lost property intake, owner matching, and return shipments via an integrated Handling Gateway.

Ownership category

akta.pro rank

Product category

Lost and Found Management Software

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

akta.pro secondary industries

Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB), Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)

Keywords

• Lost and found software
• Item tracking platform
• Image recognition software
• Hotel property management
• Airport lost property

Headquarters

HQ city

Frankfurt

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Subscription SaaS: Monthly or annual subscription tiers (Lite, Standard, Professional) providing software access with different item limits per year. Higher tiers offer more items and larger rebates per shipment returned.
2. Rebate Program: The company pays organizations for every successful lost item return through the Handling Gateway, creating a rebate per shipment that scales with pricing tier.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

The company sells a cloud-based SaaS platform (the Lost & Found App) that enables organizations to register, track, match, and return lost property. Its core product combines AI-powered image recognition, a smart matching algorithm, an integrated chatbot customer communication module, and an integrated return shipment workflow (Handling Gateway) for sectors such as aviation, hospitality, and public transportation.

Product overview

Lost & Found App is a unified SaaS platform for managing lost and found operations, developed in cooperation with industry leaders from hospitality, aviation, and public transportation. The core platform offers image recognition, smart matching, customer communication, and handling gateway modules. The platform is available as a web application and mobile app, with three pricing tiers (Lite, Standard, Professional) based on annual item volume and features.

Differentiator

Problem solved

Functional benefit

Brands

• Handling Gateway: Return lost property service that handles shipments and payments

Products and services

• Lost & Found App Cloud-based SaaS platform for organizations to register, track, match, and return lost property, with image recognition, smart matching, integrated customer communication, and shipment handling via the Handling Gateway. Sold to airports, hotels, public transport operators, hospitals, universities, and clubs.
• Lost & Found Manager App Mobile application for managing lost and found operations on smartphones and tablets, providing full inventory, matching, and management capabilities for venue staff on the go.

Quantifiable outcome

• Reduce handling time and costs by up to 90%
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• Handling Gateway (www.handling-gateway.com)coreTechnology or IntegrationIntegrated third-party service for handling lost property returns. Through the Handling Gateway, owners can instruct a shipping service provider to collect lost property and return it. The Lost & Found App receives rebates per shipment through this integration.
• Lost and Found Software (lostandfoundsoftware.com)coreTechnology or IntegrationParent platform for lost item inquiries and search functionality. The inquiry form can be integrated via iFrame into customer websites. Also hosts the HaveItBack.com platform for lost item publication.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• EZOfficeInventory: Cloud-based asset and equipment tracking platform with reservations, check-in/out and barcode/RFID workflows. Targets organizations managing high volumes of physical items — the same operational use case at a different scale.
• Asset Panda: Broader asset-tracking SaaS used by hotels, healthcare, education, and government — overlapping buyer (operations/loss-prevention), with mobile-first item recording, custom workflows and reporting that compete for the same budget line at larger customers.

Others

• TrackAbout: SaaS for tracking physical assets and rentals across distributed locations, with mobile data capture and analytics. Adjacent in technology and customer base (multi-venue operators tracking many items) but focused on rental/returnable assets rather than lost property.
• HaveItBack: Cross-network lost-item publication and inquiry platform operated alongside the Lost & Found App. Comparable to the company's network/matching layer and a useful benchmark for how an open lost-and-found network can monetise.
• Lost and Found Software (lostandfoundsoftware.com): Sibling platform to Lost & Found App under the getsteroo GmbH umbrella — hosts lost-item inquiry search and embeds the HaveItBack.com cross-network database. Included because it is the natural entry point for any competitor analysing the space.

Emerging players

• Cheqroom: SaaS for equipment and asset check-in/check-out in organizations, with a shared item database across locations. Highly analogous technology stack (item-level records, image evidence, multi-venue matching) and a comparable mid-market customer profile, even though it targets AV/IT equipment rather than lost property.

Direct peers

• Chargerback: Lost-item recovery and reverse-logistics service focused on chargers and small electronics for hotels and travel-hub operators — the same buyer (hospitality/aviation lost-and-found teams) and same workflow (item intake, owner matching, return shipment) as Lost & Found App.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/gohaveitback
• Facebookfacebook.com/lostandfoundsoftware
• LinkedInlinkedin.com/company/lostandfoundsoftware

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lost & Found App