Connect Systems
Connect Systems is a UK-based managed IT services provider founded in 1992, delivering outsourced IT support, cloud, security, and networking services to mid-market financial firms, SMBs, and independent schools across the United Kingdom.
- Company typePrivate
- Founded1992
- HeadquartersChesham, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Connect Systems does
Connect Systems is a UK-based managed IT services provider founded in 1992, headquartered in Chesham, Buckinghamshire, that operates as an outsourced IT department for small and mid-market organizations across three primary segments: financial and investment services, small and medium-sized businesses (SMB/SME), and independent schools in the education sector. The company delivers a portfolio of services built around managed IT support, cloud infrastructure (DaaS, IaaS, and public cloud platforms including Microsoft 365, Azure, AWS, and Google Workspace), security services (Cyber Essentials, penetration testing, GDPR consulting), networking and WiFi, hardware/software procurement, disaster recovery, and 3-year IT roadmapping. Its technology stack is anchored on partnerships with Microsoft (Silver Certified Partner), VMware, Dell, HP, Cisco, Citrix, Veeam (Silver Pro Partner), and WatchGuard (Gold Partner).
The company's revenue model is built on recurring monthly managed services priced per user per month, supplemented by hardware/software resale margins and project-based professional services for installations, migrations, and office fit-outs. Services are delivered through account managers and a direct engineering team, with go-to-market driven primarily by referrals within the financial services and education verticals — multiple named case studies show new clients acquired via existing-customer recommendations. The education vertical, entered in 2009, now represents a material share of named case studies, while the financial services practice remains anchored to long-tenured clients such as IPS Capital LLP (10+ years).
Connect Systems holds ISO 9001, ISO 27001, and Cyber Essentials Plus certifications and employs over 40 staff with 350+ years of collective engineering experience and 10–20+ year tenure for many employees. The company is privately held with no venture capital backing and operates exclusively within the United Kingdom.
Connect Systems firmographics
Firmographics- Name
- Connect Systems
- Legal name
- Connect Systems Ltd
- Website
- https://connectsys.co.uk
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Connect Systems is a UK-based managed IT services provider founded in 1992, delivering outsourced IT support, cloud, security, and networking services to mid-market financial firms, SMBs, and independent schools across the United Kingdom.
- Ownership category
- akta.pro rank
Connect Systems industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Service Desk & Help Desk Services (BPAEAJAA)
- akta.pro secondary industries
- Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Service Desk & ITSM Outsourcing (BPAEAMAF)
Keywords
Where Connect Systems is headquartered
LocationHeadquarters
- HQ city
- Chesham
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Connect Systems business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Ongoing managed IT support and services, typically priced per user per month as a subscription model. Acts as outsourced IT department for clients.
- Hardware and Software Sales: Sale of hardware (Dell, HP, Cisco) and software (Microsoft, VMware, security products) through partnerships with industry suppliers
- Project Services: Project-based work including network installations, migrations, office fit-outs, and infrastructure upgrades managed by experienced project managers
- Cloud Solutions: Cloud desktop (DaaS), cloud servers (IaaS), and hosted platforms providing monthly recurring revenue
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Support - Per User/Month |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Connect Systems product offering
Product offeringCore offering
Connect Systems delivers managed IT services acting as an outsourced IT department for UK-based clients, with per-user-per-month subscription support. The portfolio spans remote and proactive IT support, cloud solutions (Desktop-as-a-Service and Infrastructure-as-a-Service via a proprietary Private Cloud), security, networking and WiFi, hardware/software procurement, online backup and disaster recovery, IT strategy roadmapping, and project installations. Services are tailored for SMB, financial services, and independent education sector clients across the UK.
Product overview
Connect Systems is an IT services and support company offering a portfolio of managed services rather than a single unified product. Their core offering is Remote and Proactive IT Support, which can function as a complete outsourced IT department or supplement existing on-site staff. This is complemented by Cloud Solutions (encompassing Desktop as a Service, Infrastructure as a Service, and public cloud platforms), Security Services, Networking and WiFi, and IT Roadmaps and Budgeting. They also provide project-based services including Projects and Installations, Electrical/Data/Audio Visual installations, and Office Fit Outs and Moves. For education clients, Classroom Solutions address sector-specific software and hardware needs. The services are delivered using technology from partner vendors including Microsoft, VMware, Dell, HP, Cisco, WatchGuard, and Veeam, and are supported by their own disaster recovery infrastructure.
Differentiator
Problem solved
Functional benefit
Products and services
- Remote and Proactive IT Support Outsourced or supplementary IT department services providing on-site and remote support, preventative monitoring, and proactive maintenance for UK businesses, financial firms, and schools.
- Cloud Solutions Managed cloud services including Secure Cloud Desktop (Desktop as a Service), Cloud Servers (Infrastructure as a Service), public cloud platforms (Microsoft 365, Google Workspace, Amazon AWS, Azure, iCloud), and online collaboration solutions for UK clients.
- Security Services Network security services including security reviews, Cyber Essentials certification support, penetration testing, anti-virus, firewalls, email/web protection, and GDPR compliance consulting.
- Hardware and Software Supply Procurement and supply of hardware and software from industry partners including Microsoft, Apple, VMware, Veeam, Dell, HP, Cisco, WatchGuard, and anti-virus solutions from Trend Micro, Sophos, and Malwarebytes.
- Online Backup and Disaster Recovery Disaster recovery solutions including iland backup, Disaster Recovery as a Service (DRaaS), Infrastructure as a Service (IaaS), with guaranteed business continuity and GDPR-compliant data access.
- Networking and WiFi Design and implementation of copper, fibre, and WiFi networks, internet connectivity solutions, and enterprise wireless systems from vendors such as Ruckus.
- IT Roadmaps and Budgeting Strategic IT planning services developing 3-year IT roadmaps aligned with business budgets and long-term technology goals.
- Projects and Installations Full project management from planning through implementation, including coordination of activities, risk management, timescale and budget oversight by experienced project managers.
- Electrical, Data and Audio Visual Dedicated cabling services for electrical, data, and audio-visual installations ranging from small projects to multi-site, multi-discipline implementations.
- Classroom Solutions ICT solutions for educational environments including SIMS, ActiveTeach, Edexcel, Smartboards integration, networking, software licensing, and internet connectivity.
- Office Fit Outs and Moves
Quantifiable outcome
- 65% reduction in ongoing ICT support costs for schools
- +1 more outcomes
Companies that use Connect Systems
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles3 records
Connect Systems technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Connect Systems partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Certified Silver Partner providing Microsoft solutions including Office 365, Azure, and related Microsoft technologies to clients
- Dell TechnologiescoreDell Partner Direct providing hardware from laptops and desktops through to enterprise-level server and storage solutions
- VMwarecoreVMware Professional Partner providing virtualisation and cloud infrastructure solutions including VMware multi-host environments
- CiscocoreCisco Authorised Reseller providing networking hardware, software and services for internet solutions
- WatchGuardcoreWatchGuard Gold Partner providing affordable, all-in-one network and content security solutions including firewall and VPN
- VeeamcoreVeeam Silver Pro Partner providing backup and replication solutions for fast recovery of VMware ESX servers
- HPcoreHP Business Partner and HP Enterprise Partner providing laptops, desktops, and enterprise-level server and storage solutions
- CitrixcoreCitrix Authorised Partner providing virtual desktop and application delivery solutions
Scale indicators6 records
Recent moves6 records
Expansion highlights4 records
Connect Systems competitors and assessment
Company assessmentDirect peers
- Air IT: UK managed IT services and cybersecurity provider for SMBs, with similar per-user subscription model and outsourced-IT positioning; close in scale and target customer.
- ANS Group: UK-based managed cloud and IT services provider focused on mid-market and enterprise customers — directly comparable cloud, managed support, and infrastructure services to Connect Systems.
- Q2 IT: UK outsourced IT department provider offering managed support, cloud, and cybersecurity to SMBs — directly comparable service portfolio, GTM motion, and subscription pricing model.
- Daisy Corporate Services: UK managed services and connectivity provider delivering outsourced IT support, cloud, and unified comms to UK SMB and mid-market accounts — the most direct business-model analogue to Connect Systems.
- Prodec Networks: UK IT services and managed support provider for SMB and education clients — overlaps with Connect Systems' education-sector managed IT and subscription-based service model.
- Razorblue: UK MSP providing cloud, managed support, and strategic IT to mid-market clients — very comparable business model, regional UK focus, and mid-market customer profile.
Broad incumbents
- SCC: Large UK/European IT services integrator offering managed services, cloud, networking, and hardware supply across enterprise and mid-market — overlaps with Connect Systems' full stack but at greater scale and breadth.
- Computacenter: UK-headquartered enterprise IT integrator providing managed services, infrastructure, and support; comparable in service mix (managed support, cloud, security) but operates at enterprise scale globally.
- Softcat: UK-based IT reseller and managed services provider serving mid-market and enterprise customers with a similar Microsoft/VMware/Cisco-led stack. Comparable offering around managed IT, licensing, networking, and cloud — but at materially larger scale.
Regional players
- Bechtle: European-headquartered IT services and hardware provider operating broadly across managed services, networking, and cloud — comparable service mix but primarily competes across continental Europe rather than UK-only like Connect Systems.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Connect Systems social profiles
Digital presenceConnect Systems compliance and trust
Trust signalCompliance3 records
Connect Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Connect Systems leadership team
Management profileNumber of profiles
Profiles4 records
Connect Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Connect Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Connect Systems
What does Connect Systems do?
Connect Systems delivers managed IT services acting as an outsourced IT department for UK-based clients, with per-user-per-month subscription support. The portfolio spans remote and proactive IT support, cloud solutions (Desktop-as-a-Service and Infrastructure-as-a-Service via a proprietary Private Cloud), security, networking and WiFi, hardware/software procurement, online backup and disaster recovery, IT strategy roadmapping, and project installations. Services are tailored for SMB, financial services, and independent education sector clients across the UK.
Is Connect Systems a public or private company?
Connect Systems is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Connect Systems founded?
Connect Systems was founded in 1992. It employs 11 to 50 people.
Where is Connect Systems based?
Connect Systems is headquartered in Chesham, United Kingdom, in the Europe region.
How does Connect Systems make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are hardware and Software Sales, project Services and cloud Solutions.
Who are Connect Systems's main competitors?
Direct peers on record are Air IT, ANS Group, Q2 IT, Daisy Corporate Services, Prodec Networks and Razorblue. Broad incumbents are SCC, Computacenter and Softcat. Bechtle is listed as a regional player.
Does Connect Systems have an API?
No public API is recorded for Connect Systems.
What industry is Connect Systems in?
Connect Systems's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAA, Service Desk & Help Desk Services, with a secondary code of EDAEAHAJ, Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC). Its NAICS code is 541513 and its SIC code is 7373.