Widesys
Widesys is a Portuguese IT consulting firm founded in 2004 that sells ITIL-based service management and business process consulting alongside two proprietary platforms, WPortal and WideSM, to enterprise clients in banking, telecom, government, and retail.
- Company typePrivate
- Founded2004
- HeadquartersRua, Portugal
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Widesys does
Widesys is a privately-held Portuguese IT business consulting firm founded in 2004 and headquartered in Évora, operating with 11-50 employees. The company sells a combination of professional consulting services and two proprietary software platforms — WPortal, a modular business management suite (Reporting, Tokan, Content Manager, Unified Search, Survey), launched in 2008, and WideSM, an ITIL-aligned service management platform launched in 2016. Its service portfolio spans IT Service Management (ITSM/ESM), Digital Transformation (Smart Cities, IoT, Cloud, Industry 4.0), Business Process Management, Infrastructure and Automation, Asset Management, and Continual Service Improvement.
The firm's business model blends professional services revenue with recurring subscription revenue from WPortal and WideSM. Go-to-market is enterprise field sales with quote-based, consultative engagement; pricing is not publicly disclosed. Distribution is anchored by a partner ecosystem of 15+ tier-one technology vendors (Accenture, Capgemini, Cisco, Microsoft, IBM, Oracle, VMware, Dell, HP, Veeam) for co-delivery. Customers span banking, telecommunications, government, and retail across Portugal and international markets, with self-reported scale metrics of +175 projects closed annually, +50 new customers per year, and +50 international customers.
Operationally, Widesys has pursued gradual geographic and capability expansion since 2013, including the 2014 VxS acquisition, offices in Tagus Park and Lagoas Park, and a 2015 Évora headquarters inauguration attended by Portugal's Prime Minister. The company has no disclosed external funding, no patents or trademark filings in the data, and reports 30% annual revenue growth with 40% growth in its international segment.
Widesys firmographics
Firmographics- Name
- Widesys
- Legal name
- Widesys
- Website
- https://widesys.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Widesys is a Portuguese IT consulting firm founded in 2004 that sells ITIL-based service management and business process consulting alongside two proprietary platforms, WPortal and WideSM, to enterprise clients in banking, telecom, government, and retail.
- Ownership category
- akta.pro rank
Widesys industry classification
Industry- Product category
- IT Business Consulting
- NAICS
- Management Consulting Services (54161), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
- akta.pro secondary industries
- IT Service Management (ITSM) Platforms (HDAEALAA), Service Desk & ITSM Outsourcing (BPAEAMAF), IT Knowledge Management & Service Desk Platforms (HDAEALAH)
Keywords
Where Widesys is headquartered
LocationHeadquarters
- HQ city
- Rua
- HQ country
- Portugal
- HQ region
- Europe
Offices1 record
Markets served
Widesys business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- IT Business Consulting: Consulting services for technology implementation and process improvement in organizations
- WPortal Platform: Proprietary business management software platform with modules for reporting, content management, and collaboration
- WideSM Service Management: Service management platform extending IT service management practices across the organization
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Widesys product offering
Product offeringCore offering
Widesys is an IT business consultancy that sells proprietary software platforms (WPortal and WideSM) and accompanying consulting services to organizations. WPortal is a modular business management platform for reporting, collaboration, content management, search, and surveys, while WideSM is an ITIL-aligned service management solution for IT and enterprise service management. The consulting portfolio covers service management, digital transformation, business process management, infrastructure and automation, asset management, and continual service improvement.
Product overview
Widesys offers a portfolio centered on two core proprietary platforms—WPortal and WideSM—alongside consulting services. WPortal is a modular business management platform providing five integrated modules: Reporting (dashboard analytics and export), Tokan (task and project management), Content Manager (document versioning), Unified Search (data centralization), and Survey (form building). WideSM is a service management solution implementing ITIL best practices across business areas, offering assessment, process design, tool implementation, metrics, and knowledge transfer. These platforms are complemented by consulting services including Service Management (ITSM/ESM), Digital Transformation (Smart Cities, IoT, Cloud, Industry 4.0), Business Process Management, Infrastructure and Automation, Asset Management, and Continual Service Improvement.
Differentiator
Problem solved
Functional benefit
Brands
- WPortal: Information management and collaboration platform providing reporting, task management, content management, unified search, and survey functionality.
- WideSM
Products and services
- WPortal A centralized, web-based business management platform providing organizations with integrated modules for reporting, task and project management, content management with version control, unified search across data sources, and survey/form collection, designed to increase organizational performance and collaboration.
- WideSM A service management solution that drives service transformation across the entire organization, implementing ITIL best practices for IT service management (ITSM) and enterprise service management (ESM), including assessment, process design, tool implementation, metrics, and knowledge transfer.
- Service Management Consulting Consulting service that optimizes the efficiency of services according to business objectives, aligned with ITSM and ESM frameworks.
- Digital Transformation Consulting Consulting service that accelerates digital transformation of organizations across areas including Smart Cities, Internet of Things, Cloud Computing, and Industry 4.0.
- Business Process Management (BPM) Consulting Consulting service for reducing costs and increasing effectiveness by improving business processes.
- Infrastructure and Automation Consulting Consulting service for assessing and upgrading infrastructure to ensure stability and security.
- Asset Management Consulting Consulting service providing deep knowledge of asset lifecycles and automated inventory processes.
- Continual Service Improvement (CSI) Consulting Consulting service for controlling responsibilities of service providers and improving service delivery.
Quantifiable outcome
- 30% annual growth rate
- +3 more outcomes
Companies that use Widesys
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles1 record
Widesys technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature10 records
Widesys partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- AccenturecoreAccenture is listed as a partner helping Widesys ensure quality in service delivery. The partnership enables Widesys to leverage Accenture's resources and expertise in technology consulting.
- CapgeminicoreCapgemini is listed as a partner helping Widesys ensure quality. The partnership supports Widesys in delivering consulting and technology implementation services.
- CiscocoreCisco is listed as a partner providing technology solutions that complement Widesys' consulting services.
- DellcoreDell is listed as a partner providing hardware solutions that support Widesys' infrastructure services.
- HPcoreHP (Hewlett Packard) is listed as a partner providing hardware and technology solutions.
- IBMcoreIBM is listed as a partner providing enterprise technology solutions that complement Widesys' consulting services.
- MicrosoftcoreMicrosoft is listed as a key partner providing software platforms and solutions integrated into Widesys' service offerings.
- OraclecoreOracle is listed as a partner providing database and enterprise solutions for Widesys' client implementations.
- VeeamcoreVeeam is listed as a partner providing backup and data management solutions integrated into Widesys' infrastructure services.
- VMwarecoreVMware is listed as a key partner providing virtualization solutions that are core to Widesys' infrastructure and cloud services.
Scale indicators6 records
Recent moves10 records
Expansion highlights5 records
Widesys competitors and assessment
Company assessmentDirect peers
- Matrix42: German provider of ITSM, ESM, and digital workspace software with services-led delivery across the DACH region. Comparable to Widesys through its combination of proprietary ITSM platform and implementation/consulting services.
- Cherwell Software: ITSM and ESM platform vendor (now part of Cleverbridge) competing in the mid-market service management space with combined software and consulting offerings — closely aligned with WideSM's positioning.
- EasyVista: French-headquartered ITSM/ESM platform vendor with a similar mid-market focus and own proprietary service management product. Highly comparable to Widesys in serving European mid-market enterprises with combined software + consulting offerings.
- SysAid: ITSM and service desk software provider serving mid-market organizations with a proprietary platform and implementation services. Comparable in product scope and target segment to Widesys' WideSM.
- Efecte: Finnish ITSM/ESM software and services company providing ITIL-aligned service management solutions to European mid-market and enterprise clients. Directly comparable in product (ITSM platform) and go-to-market model.
Broad incumbents
- ServiceNow: Global leader in cloud-based ITSM/ESM platforms, serving enterprises worldwide. Widesys competes in the same ITSM category but at a much smaller scale and on a regional/mid-market positioning.
- Atlassian (Jira Service Management): Provider of Jira Service Management, a widely adopted ITSM platform especially in mid-market and digital-native organizations. A broad incumbent competing for the same ITSM buyers Widesys targets.
- Freshworks (Freshservice): Cloud ITSM and customer experience software vendor with mid-market traction via Freshservice. Represents SaaS-led competitive pressure on Widesys' WideSM platform from a well-funded, fast-scaling player.
- BMC Software: Established enterprise ITSM and service management software vendor. Overlaps with Widesys in ITSM functionality but operates as a much larger incumbent with a broader portfolio.
- Ivanti: IT service management, asset management, and endpoint security vendor serving enterprise and mid-market customers. Competes with both Widesys' WideSM (ITSM) and asset management consulting offerings.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Widesys social profiles
Digital presenceWidesys financial estimates
Financial estimateRevenue estimate
Valuation estimate
Widesys leadership team
Management profileNumber of profiles
Profiles7 records
Widesys funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Widesys M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Widesys
What does Widesys do?
Widesys is an IT business consultancy that sells proprietary software platforms (WPortal and WideSM) and accompanying consulting services to organizations. WPortal is a modular business management platform for reporting, collaboration, content management, search, and surveys, while WideSM is an ITIL-aligned service management solution for IT and enterprise service management. The consulting portfolio covers service management, digital transformation, business process management, infrastructure and automation, asset management, and continual service improvement.
Is Widesys a public or private company?
Widesys is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Widesys founded?
Widesys was founded in 2004. It employs 11 to 50 people.
Where is Widesys based?
Widesys is headquartered in Rua, Portugal, in the Europe region.
How does Widesys make money?
Three revenue lines are on record. IT Business Consulting is the primary driver. The others are WPortal Platform and wideSM Service Management.
Who are Widesys's main competitors?
Direct peers on record are Matrix42, Cherwell Software, EasyVista, SysAid and Efecte. Broad incumbents are ServiceNow, Atlassian (Jira Service Management), Freshworks (Freshservice), BMC Software and Ivanti.
Does Widesys have an API?
No public API is recorded for Widesys.
What industry is Widesys in?
Widesys's product category is IT Business Consulting. Its primary akta.pro industry code is BPAEAJAB, ITIL/ITSM Process Consulting & Implementation, with a secondary code of HDAEALAA, IT Service Management (ITSM) Platforms. Its NAICS code is 54161 and its SIC code is 8742.