What Fallon Solutions does

Fallon Solutions (legal entity Neil T Fallon Services Pty Ltd) is a privately held, founder-family multi-trade home services company founded in 1962 and headquartered in Mansfield, Brisbane. Operating exclusively across South East Queensland (Brisbane, Gold Coast, Sunshine Coast and surrounding corridors such as Logan, Ipswich, Moreton Bay and Redlands), the company delivers a single-vendor "One Call Trade Specialists" model spanning plumbing, drainage (with CCTV inspection, trenchless pipe relining and hydro-jetting), hot water systems, electrical, air conditioning, solar PV and battery storage, security and CCTV, carpentry, appliance repair and data/TV services. Differentiated technologies include no-dig pipe relining, high-pressure jetting units and multi-brand residential battery integration (Sungrow, Enphase, Tesla Powerwall 3, GoodWe, BYD), all delivered through a large field fleet and licensed technicians (Gold Master Electricians, Master Plumbers, Clean Energy Council and SAA accreditations).

The company generates revenue through three streams: one-time trade services priced via upfront fixed quotes and an A$88 call-out fee, recurring Home Protection Plan subscriptions (12-month Red and 36-month Black tiers offering 15% discounts, complimentary inspections and priority service), and consumer-financed transactions enabled through a Brighte green-loans partnership. Distribution is direct-to-customer via 24/7 phone, SMS, online booking and dispatched mobile workshops, with no third-party marketplace presence. Marketing combines an SEO-led website and "Handy Hints" content, Google reviews (8,100+ reviews at 4.6 stars), Facebook/Instagram/YouTube/LinkedIn, and a community sponsorship program rewarding referral-driven solar and battery installations.

Customer mix is heavily weighted toward residential homeowners (primary), with secondary exposure to property managers/landlords and a smaller commercial tail. The business has accumulated consecutive Product Review customer satisfaction awards since 2015 and reported active operations with 2025 product launches (GoodWe batteries, Community Sponsorship and Referral Program) aligned with the Federal Government's Cheaper Home Batteries Program. The company remains unlisted and shows no evidence of external private equity investment, acquisitions or restructuring activity in the source data.

Name

Fallon Solutions

Legal name

Neil T Fallon Services Pty Ltd

Website

https://fallonsolutions.com.au

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Residential Trade Services

NAICS

Services to Buildings and Dwellings (5617), Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621), Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Alarm System Installation, Maintenance & Repair (HSAHAAAD)

akta.pro secondary industries

Maintenance, Repair & Replacement Services (HSAHAIAJ), Security System Maintenance, Diagnostics & Repair (HSAHABAB), System Testing, Inspection, Compliance & Certification (e.g., fire/alarm permits where applicable) (HSAHABAH)

Keywords

• Home trade services
• Plumbing services
• Electrical services
• Solar installation
• Air conditioning services

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Others

Revenue model

1. Trade Services (One-Time): One-time service fees for plumbing, electrical, air conditioning, solar, security, appliance repair, carpentry, and drainage services. Customers pay per job with upfront fixed pricing.
2. Home Protection Plans (Membership): Recurring membership subscriptions (12-month Red Plan, 36-month Black Plan) offering 15% discounts, complimentary inspections, and priority service. Generates steady recurring revenue from enrolled members.
3. Finance Partnership (Brighte): Partnership with Brighte for green loans financing, providing payment plan options to customers for solar, air conditioning, plumbing and electrical upgrades. Facilitates larger ticket purchases.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

Fallon Solutions is a multi-trade home services provider delivering plumbing, drainage, hot water, electrical, air conditioning, solar, security and CCTV, carpentry, appliance repair, and data/TV installation services to residential and commercial customers across South East Queensland. The company dispatches licensed technicians from a large mobile fleet for same-day and 24/7 emergency response, and offers fixed upfront pricing with a lifetime labour warranty on domestic work. Recurring revenue comes from Home Protection Plan memberships (Red 12-month and Black 36-month) providing priority service, discounts, and complimentary inspections.

Product overview

Fallon Solutions is a multi-service trade company offering a comprehensive portfolio of home services as a unified offering under the 'One Call Trade Specialists' brand. The core services include Plumbing, Drainage Solutions, Hot Water Systems, Electrical, Air Conditioning, Solar, Security & CCTV, Carpentry, Appliance Repairs, and Data & TV. These services are delivered through a network of licensed technicians across South East Queensland. The company differentiates through bundled offerings like Home Protection Plans (Red and Black) that provide ongoing maintenance and discounts, and add-on smart home integrations like AirTouch and MyAir for air conditioning control. Solar services are complemented by battery products from multiple brands (Sungrow, Enphase, Tesla, GoodWe, BYD), while security offerings include Paradox alarms and Hikvision CCTV systems. The company operates as a single integrated service provider rather than a modular platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services Comprehensive plumbing solutions covering emergency plumbing, blocked drains, hot water, leak detection, gas fitting, taps, toilets, water efficiency certification, rainwater tanks, and general maintenance plumbing for residential and commercial properties across South East Queensland.
• Drainage Solutions Drain plumbing services using CCTV drain camera inspections, trenchless pipe relining, high-pressure water jetting, stormwater drainage, sewer and drain repairs, blocked-drain clearing, and pipe diagnostic services for residential and commercial properties.
• Hot Water Systems Installation, repair, replacement, and timer/tempering-valve services for electric, gas, instant, heat pump, solar, and under-sink hot water systems from brands including Rheem, Rinnai, Dux, Aquamax, Bosch, and Vulcan.
• Electrical Services Master electrician services covering switchboard upgrades, safety switches, smoke alarms, LED lighting, ceiling fans, EV charging stations, mains power upgrades, electrical inspections, emergency electrical response, sports field lighting, backup generators, home electrification, private property poles, and defect notice rectification.
• Air Conditioning Services Installation, repair, servicing, filter cleaning, and ducted system cleaning for split system, multi-split system, and ducted air conditioning from brands including Daikin, Mitsubishi Electric, and Fujitsu, including smart zone control integration (AirTouch Beam, Advantage Air MyAir).
• Solar Services Solar PV and battery system installation, inspection, repair, panel cleaning, performance monitoring, and battery rebate processing for systems using Sungrow, Enphase, Tesla Powerwall 3, GoodWe, and BYD Battery Box products.
• Security and CCTV Services Home and business security system design, installation, and 24/7 monitoring using Paradox alarm systems, Hikvision CCTV cameras, access control, and intercom systems.
• Carpentry Services Licensed carpentry services covering deck repairs, pergolas, doors, windows, fencing, termite damage repairs, timber benchtops, carports, and general timber construction work.
• Appliance Repairs Repair services for washing machines, dryers, dishwashers, ovens, cooktops, and washer/dryer combos across the Brisbane and SEQ region.
• Data and TV Services Installation services for commercial antennas, data and network cabling, digital TV antennas, home theatre, mesh WiFi, NBN cable, and TV point outlets.
• Red Home Protection Plan 12-month recurring membership offering 15% discount on all services, complimentary air conditioner filter clean, electrical visual safety inspection, plumbing visual safety inspection, and CCTV sewer drain examination for enrolled homeowners.
• Black Home Protection Plan 36-month recurring membership including all Red Plan benefits plus complimentary solar PV review, home security alarm check, and discount vouchers valued at over $1,000.
• Commercial Trade Solutions Multi-trade service package for commercial properties including commercial plumbing, electrical, air conditioning, and security systems for offices, retail, schools, and commercial buildings.
• GoodWe Home Battery Systems Home battery energy storage systems using GoodWe Lithium Iron Phosphate technology, supplied and installed as part of the Federal Government Cheaper Home Batteries Program in Queensland.

Quantifiable outcome

• 60+ years serving South East Queensland
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• GoodWecoreTechnology or Integration · 17 October 2025Expanded solar battery product range by introducing GoodWe home batteries in Queensland, supporting the Federal Government's Cheaper Home Batteries Program launched July 2025. Offers homeowners safe, scalable, and affordable energy storage using Lithium Iron Phosphate technology.
• Solar Accreditation Australia (SAA)coreTechnology or IntegrationSAA approved installer accreditation for solar installations, ensuring compliance with Australian standards for solar panel and battery system work.
• Master Plumbers Association of QueenslandcoreStrategic or Co-development PartnerIndustry association membership demonstrating compliance, best practices and professional standards in plumbing services.
• Master Electricians AustraliacoreStrategic or Co-development PartnerGold Master Electrician accreditation representing highest level of electrical contractor accreditation through industry peak body.
• Local Sporting ClubsminorGTM or Marketing PartnerCommunity sponsorship program where sporting clubs receive sponsorship funding (up to $2,500 value for year-long sponsorship) in exchange for referral program promotion among members, friends and family.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• AGL Energy: Australia's largest energy retailer with growing distributed energy (solar, battery, EV charging) services. Competes with Fallon in residential solar and battery installations, leveraging utility-scale capital and established customer relationships.
• Jim's Group: Australia's largest home services franchise network spanning plumbing, electrical, HVAC, cleaning, handyman, and many other categories. Broad incumbent whose franchise brands (Jim's Plumbing, Jim's Electrical, etc.) compete with Fallon across most of its service lines.
• EnergyAustralia: Major Australian energy retailer with growing residential solar and battery installation services. Competes with Fallon in residential solar and battery installations, backed by national customer base and capital scale.
• Reece Group: ASX-listed Australian plumbing, bathroom, and HVAC products distributor with growing services arm. Larger incumbent with national footprint and trade customer relationships that overlap with Fallon's plumber/electrician customer base.

Direct peers

• Jim's Plumbing: Australia's largest plumbing franchise network under Jim's Group. Comparable plumbing service model with franchise-driven geographic scale Fallon lacks, competing for the same residential plumbing customers across Australian metros.
• Laser Plumbing: National plumbing and gas franchise network in Australia and New Zealand. Comparable residential plumbing focus with franchise-driven scale, though more narrowly scoped to plumbing than Fallon's full multi-trade platform.
• Mr. Electric Australia: Franchise electrical services network operating across Australia. Comparable in electrical trade services and residential/commercial customer mix, with franchise-based geographic scale and standardized branding competing with Fallon's electrical offering.
• Service Today: Australian multi-trade home services company offering plumbing, electrical, air conditioning, and gas fitting across major metros. Directly comparable multi-trade model with similar direct-to-consumer GTM and service breadth to Fallon.
• Metropolitan Plumbing: Large Australian residential plumbing and gas services provider with national reach. Comparable in residential trade focus, direct-to-customer positioning, and same-day service promise, though more plumbing-specialized than Fallon's multi-trade offering.

Others

• Hipages Group: ASX-listed Australian trades marketplace connecting homeowners with local trade businesses. Adjacent platform that both competes with and enables tradies like Fallon; represents a structural shift toward marketplace-mediated customer acquisition in the category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@fallonsolutionsAu
• Facebookfacebook.com/FallonSolutionsAu
• LinkedInlinkedin.com/company/neil-t-fallon-services-pty-ltd
• Instagraminstagram.com/fallonsolutionsau
• Xx.com/fallonservices

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fallon Solutions