Hawthorne

What Hawthorne does

Hawthorne Plumbing, Heating & Cooling is a privately held, family-owned trade services company founded in 2003 and headquartered in Las Vegas, Nevada, with a second office in Reno. It provides residential and commercial plumbing, heating, and air conditioning services across the Las Vegas Valley and the Reno/Sparks metropolitan areas. Named customer categories are homeowners and commercial property types including retail, office buildings, restaurants, and hospitals; no enterprise customer logos are disclosed.

The company's service portfolio spans plumbing (drain cleaning, water leak detection, backflow testing, repiping, trenchless sewer repair, water heater and tankless water heater services), heating (furnace, heat pump, thermostat services), air conditioning (repair, emergency repair, maintenance, and installation of Ruud and Goodman equipment), water treatment (filtration, softener, and the BioSmart enzyme-based drain treatment line), garbage disposal, and commercial plumbing/HVAC including hydro jetting up to 4,000 PSI. Operational technology is conventional for the trade: a GPS-enabled dispatching and scheduling system, well-stocked fleet vehicles for first-visit completion, electronic water leak detection equipment, video camera drain inspection rigs, and ServiceTitan-powered online booking and customer portal. The company holds two Nevada State Contractors Licenses (C-1 Plumbing and Heating, C-21 Refrigeration and Air Conditioning) with a $100,000 job-size limit, and is BBB A+ accredited since 2003 with a 4.6 Google rating across 627+ reviews.

Revenue is generated through a mix of transactional one-time service fees (including emergency premium pricing available 24/7/365), subscription maintenance plans (Hero Smart Plan and Guardian Smart Plan) that create recurring revenue, and coupon-driven promotions (such as $49-$99 off residential service specials). The company markets through Google Business Profile, Angi and Home Advisor marketplaces, its own blog, and broad social media presence, and is family-owned with no disclosed institutional investors, parent entities, or M&A activity.

Name

Hawthorne

Legal name

Hawthorne Plumbing, Heating & Cooling

Website

https://hawthornephc.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Hawthorne Plumbing, Heating & Cooling is a family-owned field service company founded in 2003 that provides residential and commercial plumbing, heating, and air conditioning services across the Las Vegas Valley and Reno metropolitan areas in Nevada.

Ownership category

akta.pro rank

Product category

Residential and Commercial Plumbing, Heating, and Air Conditioning Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

akta.pro primary industry

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)

Keywords

• Residential plumbing services
• Commercial HVAC services
• Drain cleaning services
• Water heater installation
• Heating system repair

Headquarters

HQ city

Las Vegas

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Plumbing Services: One-time service revenue from plumbing repairs, installations, and maintenance including water heater services, drain cleaning, leak detection, backflow testing, water treatment, garbage disposal, and repiping.
2. HVAC Services: Revenue from air conditioning and heating services including repair, installation, and maintenance of furnaces, heat pumps, and thermostats for residential and commercial customers.
3. Maintenance Plans: Recurring revenue from annual maintenance plans (Hero Smart Plan, Guardian Smart Plan) that provide scheduled inspections and discounts on services for plumbing, heating, and air conditioning systems.
4. Emergency Service Calls: Premium pricing for 24/7 emergency plumbing and HVAC services available around the clock, 365 days per year.
5. Commercial Services: Specialized large-scale commercial plumbing, backflow testing, and HVAC services for retail, office buildings, restaurants, hospitals, and other commercial properties.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Hawthorne provides residential and commercial plumbing, heating, and air conditioning services across the Reno and Las Vegas metro areas of Nevada. Core offerings include plumbing repair and installation (drain cleaning, leak detection, repiping, water heaters, water treatment, garbage disposal), HVAC services (AC and furnace repair, installation, and maintenance), commercial plumbing and HVAC (backflow testing, hydro jetting), and recurring maintenance plans. Services are delivered by licensed technicians dispatched from well-stocked fleet vehicles with 24/7 emergency availability and same-day service.

Product overview

Hawthorne Plumbing, Heating & Cooling is a family-owned residential and commercial service company operating since 2003 in Reno and Las Vegas, Nevada. The company offers a unified portfolio of plumbing, heating, air conditioning, and water treatment services rather than a software product. Core service categories include plumbing (drain cleaning, water heaters, leak detection, water treatment), air conditioning (repair, installation, maintenance for Ruud and Goodman brands), heating (furnaces, heat pumps, thermostats), and commercial services. The company also provides maintenance plans (Hero Smart Plan, Guardian Smart Plan) and a unique Senior Check service for elderly customers.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 100% workmanship guarantee on all jobs completed by trained technicians
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• The Cooling Company: Las Vegas HVAC service and installation company focused on residential air conditioning in the same metro market Hawthorne serves.
• YES! Air Conditioning & Plumbing: Las Vegas-based residential HVAC and plumbing service contractor with 24/7 emergency positioning. Closest direct geographic competitor to Hawthorne in the Las Vegas Valley.
• Polar Air & Heating: Las Vegas heating and air conditioning contractor serving residential and commercial customers, directly overlapping Hawthorne's HVAC service line.
• Service Champions: Las Vegas-headquartered HVAC and plumbing service company serving Southern Nevada residential and commercial customers. Directly comparable to Hawthorne in geography, service mix, and target customer profile.
• Pure Plumbing & Air: Nevada-based plumbing and HVAC service company offering residential and commercial service across the Las Vegas and Reno metros, closely mirroring Hawthorne's geographic and service footprint.

Broad incumbents

• Benjamin Franklin Plumbing: National residential plumbing franchise with on-time guarantee positioning similar to Hawthorne's value proposition. Serves the same end-customer segment through franchised local operators.
• Roto-Rooter: National plumbing and drain cleaning franchise brand with established Las Vegas and Reno presence. Competes broadly with Hawthorne across plumbing and drain service lines but at significantly larger scale and brand spend.
• ARS / Rescue Rooter: Large national residential HVAC, plumbing, and drain services company (part of American Residential Services). Provides overlapping capabilities to Hawthorne at a multi-state, multi-market scale.
• Mr. Rooter Plumbing: National residential and commercial plumbing franchise with local operators in Nevada markets. Overlaps with Hawthorne's plumbing service offering as a branded alternative.

Others

• ServiceTitan: Software platform used by Hawthorne for dispatching, customer portal, and field service operations. Adjacent technology enabler for trade contractors rather than a competitor, but a meaningful operational dependency.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/HawthornePHC
• YouTubeyoutube.com/channel/UC6w2r_7MdlreCTggtn8bn7g
• Facebookfacebook.com/HawthornePHC
• LinkedInlinkedin.com/company/hawthorne-plumbing-heating-and-cooling
• Instagraminstagram.com/hawthorneplumbinghvac
• Pinterestpinterest.cl/hawthornephc

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hawthorne