What Get Bike Service does

Get Bike Service is a Netherlands-based B2B service provider specializing in on-site maintenance, repair, and IoT-enabled fleet management for light electric vehicle (LEV) fleets, including e-bikes, e-cargo bikes, and — post-acquisition — electric scooters and mopeds. Founded in 2017 by Ward Grootjans in Maastricht, the company built a market-leading position in the BeNeLux region serving enterprise logistics and last-mile delivery operators, with publicly named customers including DHL, PostNL, and Coolblue. Operations span six locations across the Netherlands (Hedel HQ, Valkenburg, Rotterdam, Utrecht, Maastricht) and Belgium (Ghent), supported by mobile service vans and a field technician workforce.

The core technology asset is Servioty, a multi-stakeholder fleet asset and service management platform that connects vehicles through IoT modules, ingesting real-time telemetry on vehicle health, usage, and costs to deliver predictive maintenance scheduling and cost-per-kilometer analytics. The platform is grounded in an installed base of over 25 million kilometers of anonymized service and usage data. Field operations are orchestrated through a dedicated mobile technician application for scheduling and route management, and a Full Service Plan tier bundles preventive maintenance, 48-hour repair turnaround, part replacement, 24/7 repatriation, and monthly reporting.

Revenue is generated through three streams: recurring on-site maintenance and repair subscriptions, SaaS-style access to the Servioty platform, and professional fleet consultancy services. The go-to-market is enterprise field sales targeting logistics and e-commerce businesses. The company was bootstrapped with no disclosed funding rounds. In 2025, Get Bike Service entered bankruptcy and on June 1, 2025 was acquired by E-Milers.com (part of MO-EV), with operations, the Get Bike Service brand, and customer relationships continued and the service offering expanded to additional LEV categories.

Name

Get Bike Service

Legal name

Get Bike Service

Website

https://getbikeservice.com

Company type

Private

Founded year

2017

Operating status

Acquired

Headcount range

11–50 employees

Short description

Get Bike Service is a Netherlands-based B2B provider of on-site maintenance, repair, and IoT-enabled fleet management (Servioty) for light electric vehicle fleets, serving enterprise logistics operators including DHL, PostNL, and Coolblue across the BeNeLux region. Acquired by E-Milers.com in 2025.

Ownership category

akta.pro rank

Product category

Fleet Maintenance and Management Services for Light Electric Vehicles

NAICS

General Automotive Repair (811111)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Bike Service, Repair & Maintenance Shops (CRAMAHAH)

akta.pro secondary industry

Cargo Bikes & E-Cargo Bikes Rental/Leasing (TLABAGAB)

Keywords

• Fleet maintenance services
• Light electric vehicles
• LEV fleet management
• Cargo bike servicing
• Predictive fleet analytics

Headquarters

HQ city

Maastricht

HQ country

Netherlands

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Maintenance and Repair Services: Automotive-grade maintenance and repair services for e-bikes, cargo bikes, and light electric vehicles (LEVs), delivered on-site at customer locations by mobile technicians.
2. Fleet Management Platform (Servioty): Subscription-based access to the Servioty asset and service management platform for fleet monitoring, analytics, and maintenance planning.
3. Fleet Consultancy Services: Expert advisory services for fleet setup, vehicle selection, implementation, and driver training to optimize LEV fleet performance.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Get Bike Service delivers automotive-grade maintenance and repair services for light electric vehicles (LEVs), e-bikes, and cargo bikes, performed on-site by mobile technicians at customer locations. The company also offers the Servioty fleet asset management platform, an IoT-enabled system providing real-time data-driven insights, predictive maintenance, and cost-per-kilometer analytics for LEV fleets. Expert fleet consultancy services round out the offering, providing vehicle selection guidance, implementation support, and driver training.

Product overview

Get Bike Service operates as a unified service offering built around three core pillars: Maintenance & Repair, Fleet Management via the Servioty platform, and Consultancy Services. The Servioty platform serves as the central data hub for fleet operations, connecting vehicles through IoT technology to deliver predictive analytics and asset management. Maintenance services are delivered on-site by mobile technicians equipped with service vans and a dedicated app for scheduling and route management. The Full Service Plan bundles maintenance, repairs, and reporting capabilities together as an optional premium tier, while IoT-connected bike modules provide optional enhanced data collection. Together, these products enable businesses to optimize their LEV fleets from vehicle selection through ongoing operations and maintenance.

Differentiator

Problem solved

Functional benefit

Brands

• Servioty: Advanced fleet asset management platform providing data-driven insights, preventive maintenance, and real-time fleet monitoring for LEV fleets.

Products and services

• Servioty A multi-stakeholder fleet asset and service management platform that connects vehicles through IoT devices, providing real-time data-driven insights into fleet performance, usage patterns, and costs to enable predictive maintenance and cost-per-kilometer calculations for LEV fleet operators.
• Maintenance and Repair Service Automotive-grade maintenance and repair services for light electric vehicles (LEVs) and cargo bikes, delivered on-site at customer locations by mobile technicians. Includes preventive maintenance, 48-hour repair turnaround, and warranty verification to maximize fleet uptime.
• Fleet Consultancy Services Expert advisory services for fleet setup, optimization, and management including asset selection, implementation guidance, and driver training to help businesses transition to sustainable LEV fleets.

Quantifiable outcome

• 48-hour repair turnaround time
• +3 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

One partnership is on record.

• E-Milers.com (part of MO-EV)coreStrategic or Co-development Partner · 1 June 2025Get Bike Service was acquired by E-Milers.com (part of MO-EV) in June 2025 after going bankrupt. E-Milers continued the activities and service operations, expanding the offering to include electric scooters and other light electric vehicles beyond bikes.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MOBI: Belgium-based operator providing shared e-bike and e-cargo bike programs with bundled maintenance for municipalities and businesses — directly comparable target customers and service offering in the Benelux LEV fleet space.
• Cycloon: Netherlands-based shared workplace mobility operator (bike subscriptions and e-bike leasing) that handles fleet logistics and servicing directly, mirroring Get Bike Service's combination of fleet management and on-going maintenance.
• Swapfiets: Dutch-operated bike subscription service that bundles maintenance and repair into a monthly fee — the same B2C/B2B subscription plus maintenance model that Get Bike Service applies at fleet scale for e-cargo bikes and LEVs.

Emerging players

• Urban Arrow: Premium e-cargo bike manufacturer whose vehicles Get Bike Service services; a core supplier/customer-adjacent player whose OEM position influences the addressable fleet maintenance opportunity.
• Babboe: Major cargo bike brand (now part of Accell Group) whose fleets need aftermarket maintenance; comparable to the OEM ecosystem that creates downstream demand for Get Bike Service's specialist services.
• Bike Republic: Benelux-focused bicycle retailer and workshop chain providing service for e-bikes and cargo bikes, partially overlapping Get Bike Service's service offering for individual and small-fleet customers.

Regional players

• Cargoroo: European cargo-bike sharing operator that operates and maintains its own e-cargo bike fleets — same target customer profile (urban last-mile fleet operators) and overlapping geographic coverage in the Netherlands.

Broad incumbents

• Halfords: Established UK bike servicing chain providing maintenance, repair, and parts at scale through a national workshop network — analogous business model for bicycle servicing applied at much larger scale.
• Decathlon: Large sporting-goods retailer with in-store bicycle workshops offering maintenance and repair services to consumers and businesses; a broad incumbent that touches the same maintenance category but distributes through retail.

Others

• MO-EV: Parent group of E-Milers.com, which acquired Get Bike Service; operates across e-mobility services and is the strategic acquirer now controlling and expanding the Get Bike Service operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/getbikeservice
• LinkedInlinkedin.com/company/getbikeservice

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Get Bike Service