What Les Bons Artisans does

Les Bons Artisans is a French marketplace operator founded in 2012 that connects residential and commercial customers with a curated network of 3,000 independent artisans across six trades: plumbing, heating, locksmithing, electrical work, air conditioning, and glazing/mirror services. The company is registered under SIREN 753.805.035 with its legal headquarters at 92 Boulevard Victor Hugo, 92110 Clichy, and a customer-facing office at 42 Rue de Maubeuge, 75009 Paris; additional regional offices operate in Bordeaux, Strasbourg, Montpellier, Villeneuve-Tolosane, and Lille, and coverage extends to roughly 95% of metropolitan France (excluding Corsica). Customer service intake runs through online forms on lesbonsartisans.fr and through local-rate phone numbers per city/region, then a human operator assesses the problem, issues a free quote, and dispatches a qualified artisan — typically within two hours for emergencies and within 24 to 48 hours for scheduled installations, operating seven days a week from 07h00 to 22h00. Quality control is enforced via artisan selection/regular skill testing, post-intervention customer rating, and a transparent four-step "how it works" funnel that culminates in Trustpilot-style review, yielding a 4.5/5 score across 8,000+ verified reviews.

The underlying platform is essentially a web-based lead-routing and dispatch system rather than a sophisticated algorithmic marketplace: the technology stack comprises commodity infrastructure (OVH web hosting, MongoDB for contact form data, Dropbox for data storage, Postmark for transactional email, AB Plus for CRM). Monetization combines a per-intervention transaction/match fee with bundled professional-services revenue across the six trades; pricing is largely unit-based (e.g., glazing ranging from €180 HT for simple vitrage to €950 HT for shop windows) with free quotes, multiple payment methods, and installment payment via Oney. Beyond residential homeowners — the primary segment — the company targets property managers, real estate agencies, and commercial businesses through an "Offre Entreprise" multi-technical maintenance offering, and has added a MaPrimeRénov' advisory layer to channel state-subsidized energy retrofit demand (glazing, heating, insulation) to RGE-certified artisans.

Go-to-market is a hybrid digital/inside-sales motion: SEO-optimized city-by-trade landing pages capture organic demand (e.g., "Plombier Paris," "Vitrier Marseille"), educational blog content supports top-of-funnel awareness, Trustpilot reputation functions as peer-review social proof, and per-region phone numbers convert demand at the bottom of the funnel; the artisan side is recruited through a "Devenez partenaire" program with selection and ongoing quality checks. The company reports no public funding, M&A, or leadership changes in the available record, and operates as an independent, privately held entity.

Name

Les Bons Artisans

Legal name

Les Bons Artisans

Website

https://lesbonsartisans.fr

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Les Bons Artisans is a French marketplace founded in 2012 that connects residential and commercial customers with a curated network of 3,000 artisans across plumbing, heating, locksmithing, electrical, air conditioning, and glazing services throughout metropolitan France.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Service intervention fees: Les Bons Artisans charges fees for connecting customers with artisans and managing the service process, including quote generation, artisan dispatch, and quality follow-up. Revenue is generated per service intervention.
2. Installation and repair services: The company provides various home services including plumbing, heating, electrical, locksmith, glazing, and air conditioning. Services include emergency repairs (within 2 hours), scheduled installations (within 24-48 hours), and free quotes.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Les Bons Artisans operates a marketplace platform that connects residential and commercial customers across metropolitan France with a curated network of 3,000 independent qualified artisans covering six trades: plumbing, heating, locksmithing, electrical work, air conditioning, and glazing/mirror services. The company manages service requests, dispatches artisans (within 2 hours for emergencies, 24-48 hours for installations), provides free quotes, and conducts post-service quality follow-up.

Product overview

Les Bons Artisans operates as a network platform connecting customers with 3,000+ qualified artisans across France. The company offers six core home services: plumbing, heating, locksmithing, electrical work, air conditioning, and glazing/mirror services. The primary offering is a matching service that connects customers with vetted professionals for both emergency repairs (typically under 2 hours response) and scheduled installations. Services are delivered Monday through Saturday from 7h to 22h across metropolitan France (excluding Corsica). The glazing division (Vitrerie & Miroiterie) is particularly detailed, offering double/triple glazing, safety glass (tempered, laminated, wired), shop windows, VELUX windows, glass floors, shower enclosures, and custom glass fabrication. The company also provides business maintenance services and MaPrimeRénov' subsidy guidance for energy-efficient renovations. Customer reviews are managed through Trustpilot with a 4.5/5 rating from over 8,000 verified reviews.

Differentiator

Problem solved

Functional benefit

Products and services

• Plomberie (Plumbing Services)

Quantifiable outcome

• Response within 2 hours for emergency requests
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered minor.

• OVHminorOthersOVH serves as the web hosting provider for lesbonsartisans.fr, storing all website data on their servers.
• Mongo DBminorOthersMongo DB is used for storing contact form data collected through the website.
• AB PlusminorOthersAB Plus receives contact form data for customer relationship management purposes.
• DropboxminorOthersDropbox is used for storing contact form data collected through the website.
• PostmarkminorOthersPostmark handles transactional email delivery for customer communications.
• OneyminorOthersOney provides installment payment options for customers, allowing payment in three installments for services.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• TaskRabbit: On-demand platform connecting customers with independent taskers for handyman, assembly, moving and minor home repair work. Direct peer for the lighter end of Les Bons Artisans' residential offering, though TaskRabbit is heavier on handyman tasks and lighter on licensed trades.
• ProntoPro: Italy-born but pan-European on-demand services marketplace (prontopro.fr in France) connecting customers with vetted local professionals across home and personal services. Direct peer: same marketplace business model, multi-trade coverage, and customer-acquisition motion targeting French residential demand.

Emerging players

• Travaux.com: French online services platform focused on construction, renovation, and home-improvement intermediation between households and professionals. Comparable to Les Bons Artisans' multi-trade residential orientation within the French market, with a stronger tilt toward planned renovation than emergency repair.
• Stations de Travail / AlloMarcel: French on-demand marketplace for home services such as plumbing, electrical, locksmith and heating, providing city-specific professional matching. Emerging peer focused on a subset of Les Bons Artisans' trades in selected French cities.

Broad incumbents

• Angi: US-based home services platform (formerly Angie's List / HomeAdvisor) operating a marketplace-plus-pro directory for plumbing, heating, electrical, and other home services. Broad incumbent peer with overlapping multi-trade home-services intermediation model and lead-generation monetization.
• Habitissimo: European home improvement and renovation marketplace active in France (habitissimo.fr), connecting households with local professionals across many trades. Comparable to Les Bons Artisans as a multi-trade service intermediation platform targeting residential customers in France.
• Thumbtack: US-based marketplace connecting customers with local professionals across more than 100 service categories including home repair, plumbing, HVAC, electrical, and locksmithing. Broad incumbent peer: marketplace-mediated matching of customer demand to independent service providers with paid lead/transaction economics.
• Houzz: US-listed home design and renovation platform with a "Find a Pro" directory of vetted contractors across many trades. Broad incumbent peer operating an adjacent marketplace layer for homeowners commissioning home improvement and renovation work.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/lesbonsartisans
• Facebookfacebook.com/LBartisans
• LinkedInlinkedin.com/company/saslesbonsartisans

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Les Bons Artisans