Bubble

What Bubble does

Bubble Communications is a Southern California-based telecommunications company that provides cloud-hosted Voice over Internet Protocol (VoIP) phone systems, business internet services, and electronic fax to small and medium-sized businesses (SMBs). Founded in 2001 and headquartered in Tustin, California, the company operates as a Competitive Local Exchange Carrier (CLEC) regulated by the California Public Utilities Commission, maintaining its own network infrastructure rather than reselling third-party capacity. Its service territory is concentrated in Southern California, and the company is structured as a brand or subsidiary 'powered by' DMR Communications.

The company's core product is a cloud-based VoIP phone system built on a proprietary 'Phone-first' network architecture that prioritizes voice traffic over data to eliminate quality issues. The platform, branded as MAX UC, extends beyond hosted PBX to include desktop and mobile soft phones, business SMS, team chat, call analytics, and customizable CRM integration. The product portfolio is complemented by hardware (Polycom VVX 150/250/450, Obihai 1022, Vtech VCS754 conference phones) and a tiered business internet offering (Metro-Ethernet up to 1,000 Mbps, Dedicated T1, and ADSL/DSL). E-Fax and analog line services are retained to support SMBs transitioning off legacy systems.

Bubble generates recurring subscription revenue from monthly VoIP line fees, business internet circuits, and E-Fax services, supplemented by hardware sales. Pricing is quote-based with flat-rate per-line terms, no disclosed contracts, and custom plans for accounts with more than 10 lines. Go-to-market is sales-led and regional: direct phone-based inside sales, professional on-site installation, in-person training, and educational content marketing (blog, resource center, customer testimonials) targeting SMBs that are over-paying national carriers or operating on outdated analog systems.

Name

Bubble

Legal name

Bubble Communications

Website

https://bubblecommunications.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Bubble Communications is a Southern California-based CLEC providing cloud-hosted VoIP phone systems, business internet, E-Fax, and unified communications (MAX UC) to small and medium-sized businesses across the region, operating its own network as a brand under DMR Communications.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

akta.pro secondary industries

Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

Keywords

• Cloud phone systems
• Business VoIP services
• Unified communications
• High speed internet
• Business telecom

Headquarters

HQ city

Tustin

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Operations, Personnel, Marketing or Sales, Supply Chain

Revenue model

1. VoIP Phone Service: Monthly subscription revenue from cloud-based VoIP phone lines with flat-rate per-line pricing. All-inclusive plans cover local, long distance, and feature access. Custom plans available for businesses with more than 10 lines.
2. Business Internet Services: Recurring revenue from high-speed business internet services including Metro-Ethernet, Dedicated T1, and ADSL/DSL connections. Flexible pricing based on bandwidth requirements.
3. Hardware Sales: Sale of VoIP phones including Polycom VVX250, Polycom VVX450, Obihai 1022, and Vtech VCS754 conference phones. Phones are configured and tested prior to installation.
4. EFax Services: Electronic fax services allowing users to send/receive faxes via email. Customers own their fax numbers.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Bubble Communications provides cloud-based VoIP phone systems and high-speed business internet services to small and medium-sized businesses in Southern California. Core deliverables include flat-rate per-line VoIP subscriptions with features such as auto attendant, call queuing, call routing, business SMS, CRM integration, and team collaboration, delivered over a proprietary "Phone first" network that the company owns and operates as a CLEC. Internet services span Metro-Ethernet, Dedicated T1, and DSL connections, with E-Fax, professional installation, and in-person training included.

Product overview

Bubble Communications offers a unified cloud-based phone and internet communications platform for small to medium-sized businesses in Southern California. The core offering consists of the Cloud Phone System (VoIP) and MAX UC platform, which integrate desk phones (Obihai 1022, Polycom VVX 250, VVX 450, VVX 150, Vtech VCS754), desktop/mobile soft phone applications, and E-Fax services. The platform is complemented by high-speed business internet options including Metro Ethernet, Dedicated T1, and DSL services. Key features include call routing, auto attendant, CRM integration, business SMS, and team collaboration tools.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Phone System (VoIP)
• MAX UC Unified Communications Platform
• EFax Service
• Metro Ethernet Business Internet
• Dedicated Business T1 Internet
• DSL Business Internet
• Analog Phone Services
• Obihai 1022 IP Desk Phone
• Polycom VVX 250 IP Desk Phone
• Polycom VVX 450 IP Desk Phone
• Polycom VVX 150 IP Desk Phone
• Vtech VCS754 Conference Phone
• Polycom 2182 IP Phone

Quantifiable outcome

• 55% cost savings and 3x faster internet compared to previous service (Millcraft, Inc case)
• +3 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Vonage: Cloud communications platform offering VoIP, UCaaS, and APIs for SMBs and enterprises. Explicitly listed by Bubble as a competitor for cloud phone service at the SMB tier.
• Ooma: Cloud-based VoIP and communication services primarily for small businesses and consumers. Closely comparable in target market, pricing structure, and reliance on IP phones as bundled hardware.
• Nextiva: Cloud-based VoIP and UCaaS provider focused heavily on SMBs with bundled voice, chat, and CRM-like features. Directly comparable business model and SMB target customer.
• Dialpad: AI-powered cloud communications and UCaaS platform targeting SMBs and mid-market with VoIP, contact center, and meetings. Emerging competitor in the same SMB cloud phone category.
• RingCentral: Leading cloud UCaaS provider for SMBs and mid-market with cloud-based VoIP, team messaging, and contact center. Directly named by Bubble as a competitor; competes for the same SMB phone-system buyer with broader feature set and national scale.
• 8x8: Cloud communications provider offering VoIP, UCaaS, and contact center to SMB and mid-market. Competes head-to-head with Bubble for SMB cloud phone system deals, especially those needing bundled voice and internet.

Broad incumbents

• AT&T Business: National incumbent carrier explicitly named by Bubble as a competitor for SMB voice and internet. Offers much broader portfolio but is the high-cost, low-service incumbent Bubble specifically positions against.
• Cox Business: Regional incumbent telecom (cable + fiber) serving SMBs with voice, internet, and managed services. A relevant regional comparison for Bubble's SoCal fiber/internet/voice bundle.
• Spectrum Business: Charter's SMB-focused broadband and voice bundle. Competes with Bubble for SoCal SMB connectivity and voice, especially in markets with Spectrum cable footprint.

Regional players

• TPx Communications: Regional managed communications provider offering UCaaS, managed IT, and internet to SMB and mid-market across the western U.S. Comparable as a regional CLEC-style competitor also bundling voice and data for SMBs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/bubblecommunications
• LinkedInlinkedin.com/company/bubble-telecommunications

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bubble