What Medinet does

Medinet is a Chilean-headquartered health technology company that operates a cloud-based Hospital Information System (HIS) and Electronic Health Record (EHR) platform sold primarily to hospitals, clinics, and specialty medical practices in Chile, with active operations in Peru. Its modular platform unifies clinical and administrative workflows across multi-site scheduling, digital clinical records, surgical and operating-room management, bed and hospitalization tracking, pharmacy and inventory dispensing, billing and collections, emergency department management, medical fees, and business intelligence reporting. Specialty modules extend the core system into dental, ophthalmology, psychiatry, bariatric, oncology, aesthetic, occupational health, and multi-specialty medical centers, with HL7/FHIR interoperability connecting to laboratory, imaging, ERP (Softland, Defontana), payment gateways (Transbank, MercadoPago, Getnet), insurance systems (I-MED, FONASA), electronic invoicing (OpenFactura, Facturacion.cl), communications (Twilio, WhatsApp, Zoom, Jitsi), queue management (TotalPack), and AI automation (Cero AI).

The company monetizes the platform as a per-user, per-branch SaaS subscription, with the dental module sold through three publicly disclosed tiered plans (Independiente, Equipo, Clínica) priced at 13,990-15,990 CLP per user per month. Distribution is direct, enterprise field sales plus inside sales supported by HubSpot-driven demo booking and a dedicated project manager per implementation. The platform is ISO 27001 and ISO 9001 certified, holds CENS digital health certification, and is FONASA-approved. Medinet reports over 30 healthcare center customers, 30,000+ active healthcare professionals, 2.5 million patients managed annually, and 4 million clinical records under management, with named customers including Sanatorio Marítimo San Juan de Dios, Clínica Lo Arcaya, and Fundación Renal Mater. AI is embedded lightly through a WhatsApp conversational chatbot and the Cero AI workflow automation integration; no proprietary AI models are disclosed.

Name

Medinet

Legal name

Medinet

Website

https://medinetapp.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Medinet is a Chilean cloud-based HIS/EHR platform serving hospitals, clinics, and specialty practices across Chile and Peru, offering modular clinical, administrative, surgical, billing, and inventory workflows on a per-user SaaS subscription with HL7/FHIR interoperability and ISO certifications.

Ownership category

akta.pro rank

Product category

Hospital Information System (HIS) / Clinical Management Software

SIC

Services-Health Services (8000)

akta.pro primary industry

Acute Care & Hospital EHRs (HLACAAAA)

akta.pro secondary industry

Medication Therapy Management (MTM) & Clinical Pharmacy Services Tools (HLACAKAH)

Keywords

• Hospital information system
• Electronic health records
• Clinical management software
• Medical scheduling platform
• Healthcare SaaS solutions

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Licenses (SaaS / Subscription): Medinet operates primarily on a per-user license subscription model (SaaS/cloud). Customers pay for the number of users and branches/sucursales they activate. Different modules (agenda, clinical records, surgical, billing, inventory, BI, emergency) can be contracted individually or as a full suite. Implementation, data migration, and onboarding support are included in the commercial relationship.
2. Dental Module Plans: The dental specialty module is sold in three named plans (Plan Independiente, Plan Equipo/Team, Plan Clinica/Enterprise) with per-user pricing in CLP. Plans include progressively more functionality: Plan Independiente (up to 3 users, core agenda + clinical record + odontogram + payments); Plan Equipo (4–9 professionals, adds inventory + multi-branch + roles); Plan Clinica (10+ professionals, adds advanced BI + dashboards + dedicated onboarding). Annual billing offers a ~10% discount vs monthly. Prices range from 13,990 to 15,990 CLP/user/month depending on plan and billing cycle.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Medinet is a cloud-based Hospital Information System (HIS) and Electronic Health Record (EHR) platform delivered as a modular SaaS subscription. It unifies clinical and administrative workflows for hospitals and clinics, covering scheduling, electronic clinical records, surgical and operating room management, bed/hospitalization tracking, inventory, billing and collections, BI reporting, and emergency care. Specialty modules extend the core platform to dental, ophthalmology, psychiatry, bariatric, oncology, occupational health, and medical center use cases.

Product overview

Medinet is a cloud-based Hospital Information System (HIS) marketed as a 'clinical ecosystem that scales with you.' The platform operates as a unified core system with interconnected modules covering clinical scheduling (Agenda Médica), electronic health records (Ficha Clínica Electrónica), surgical management (Gestión de Quirófano), bed and hospitalization management (Gestión de Camas), inventory and dispensing (Adquisición y Dispensación), billing and collections (Cobranza y Cuenta Médica), BI and reporting (Reportes), emergency care (Urgencia Hospitalaria), and medical fee management (Honorarios Médicos). Specialty-specific modules extend the platform for Dental, Ophthalmology, Psychiatry, Bariatrics, Medical Centers, Aesthetic Clinics, Occupational Health, and Oncology. Implementation, data migration, support, and security services are delivered as part of the SaaS subscription.

Differentiator

Problem solved

Functional benefit

Products and services

• Agenda Médica (Medical Scheduling) Multi-site, multi-professional appointment scheduling with availability rules, automatic confirmations and reminders via SMS, email, and WhatsApp, waitlist management, and smart overbooking intelligence. Designed for hospitals, clinics, and specialty practices managing complex scheduling across professionals, rooms, and resources.
• Ficha Clínica Electrónica (Electronic Health Record) Digital electronic health records with customizable templates per specialty, digital signatures, electronic medical orders, CIE-10 coding, full audit trail, and interoperability with laboratory and imaging systems. Configurable for ophthalmology, dental, psychiatry, bariatric, and other specialties.
• Gestión de Quirófano (Operating Room Management) Surgical scheduling with operating room visualization, surgical checklists, procedure protocols, time tracking, intraoperative consumption tracking, procedure costing, and automatic surgical billing integrated with the patient medical account.
• Gestión de Camas y Hospitalización (Bed Management) Real-time bed occupancy dashboard by unit and department, admission/transfer/discharge workflows, rotation and length-of-stay indicators, and automatic day-bed cost calculation integrated into the patient medical account.
• Adquisición y Dispensación (Clinical Inventory and Dispensing) Kardex with batch and expiration tracking and automatic low-stock alerts, integration with purchasing and per-patient consumption, full traceability of medical supplies and devices, and unit-dose dispensing for granular inventory control.
• Cobranza y Cuenta Médica (Billing and Collections) Automated medical billing with real-time collection control, insurance reconciliation with ISAPRE (via I-MED) and FONASA, electronic voucher integration, and reduced claim processing times. Includes prepaid quotes, copay management, and direct deposit of insurer payments.
• Reportes (BI Reporting) Operational and financial dashboards in real time, data exports and cubes for advanced analysis, clinical productivity and quality indicators, with role-controlled report export permissions.
• Urgencia Hospitalaria (Hospital Emergency Software) Emergency department management covering triage and priority-based patient classification, real-time box view and wait times, integration with lab and pharmacy, automatic alerts for delays or congestion, and full emergency clinical record with digital signatures.
• Honorarios Médicos (Medical Fees Management) Rule-based automatic calculation of medical fees by procedure type, specialty, and surgeon role (primary surgeon, second surgeon, anesthetist), volume-based incentives, grouped remittance generation, and automated digital delivery of liquidations to physicians.
• Software Dental (Dental Clinic Management) Dental clinic management module with digital agenda, clinical records with odontogram and periodontogram, digital signatures on budgets, payment tracking, treatment tracking, multi-user and multi-branch management, dental inventory, and patient follow-up. Sold in three plans (Independiente up to 3 users; Equipo 4–9 professionals; Clinica 10+ professionals) at 13,990–15,990 CLP per user per month.
• Software para Oftalmología (Ophthalmology Software) Ophthalmology-specific clinical records with autocompleting diagnoses, autorefractometer integration, prescription printing, surgical scheduling, and inventory linked to medical orders.
• Software para Psiquiatría (Psychiatry Software) Psychiatric clinic management covering bed distribution, medication calendars, guardian assignments, hospitalized payer identification, and automated medical account generation per stay.
• Software para Bariátrica (Bariatric Software) Bariatric specialty module with unified clinical record and 360-degree patient view, including pre-surgical document sets.
• Software para Centros Médicos (Medical Center Software) Multi-specialty medical center management platform integrating all core modules for outpatient care, examinations, surgeries, and hospitalization.
• Software para Clínica Estética (Aesthetic Clinic Software) Aesthetic clinic module covering the complete clinical-administrative cycle, supply and medication control for cost optimization, and payment tracking.
• Software para Salud Ocupacional (Occupational Health Software) Occupational health management module for worker health cycle control, out-of-range condition alerts, and integration with mining-industry systems.
• Software para Oncología (Oncology Software) Oncology clinic management covering the full chemotherapy administration cycle, oncological committee records, and protection letter generation.
• Migración de Datos (Data Migration Service) Data migration service for transferring patient, appointment, clinical record, order, examination, and inventory data from legacy systems to Medinet, with an express 3-step process for known HIS systems, ETL process, QA environment validation, and controlled production go-live with no operational interruption. Migration from known systems has no direct cost.
• Soporte Técnico (Technical Support) Tiered technical support with centralized help desk, 48-hour issue resolution SLA, and Level 2 and Level 3 escalation for software incidents blocking or not blocking continuity.

Quantifiable outcome

• Reduces administrative reporting burden by up to 60% for financial and clinical KPI generation
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability3 records

Feature12 records

Partnerships

Seven partnerships are on record, tiered core.

• TransbankcoreTechnology or IntegrationTransbank is a leading Chilean payment gateway integrated into Medinet to enable secure online card payments (debit and credit) directly within the platform, facilitating patient payments at clinics and hospitals.
• MercadoPagocoreTechnology or IntegrationMercadoPago integration allows Medinet customers to accept online payments via debit, credit, and prepaid cards, with funds deposited directly to the clinic's MercadoPago account.
• I-MEDcoreTechnology or IntegrationI-MED is Chile's leading electronic voucher (bono electronico) platform for ISAPRE (private health insurance) companies. Medinet integrates with I-MED to automate voucher issuance, copay management, and insurance claim processing with a single click, simplifying collections from both patients and insurers.
• FONASAcoreTechnology or IntegrationFONASA is Chile's public health insurance system. Medinet integrates with FONASA for pre-admission validation of patient coverage and benefits, enabling correct billing to the public insurer.
• SoftlandcoreTechnology or IntegrationSoftland Cloud is a widely used ERP/accounting system in Chile. Medinet integrates with Softland to automate accounting entries and electronic receipt (boleta electronica) generation, synchronizing financial data between the clinical platform and the clinic's accounting system.
• DefontanacoreTechnology or IntegrationDefontana is a comprehensive ERP system used by clinics in Chile. Medinet integrates with Defontana to centralize inventory management and provide real-time control of medical supplies, ensuring traceability from procurement to patient consumption.
• WhatsApp (Business API)coreTechnology or IntegrationWhatsApp Business API is used by Medinet to send automated appointment confirmations, reminders, and rescheduling notifications to patients, and also enables AI-powered chatbot responses for patient inquiries. Contact is available via WhatsApp at +56 9 5916 7735.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Pixeon: Pixeon is a Brazilian healthcare software company providing HIS, LIS, and RIS solutions to hospitals, clinics, and diagnostic centers across Latin America. It targets a similar customer profile (mid-market hospitals and specialty clinics) and operates with comparable regional integration depth.
• Philips Tasy: Philips Tasy is a hospital information system widely deployed across Latin America (notably Brazil and Mexico) covering clinical, administrative, and financial workflows. It is the most direct regional competitor to Medinet in the LATAM HIS market for mid-sized hospitals and clinics.
• MV Sistemas: MV Sistemas is a Brazilian hospital information system vendor serving public and private hospitals with EHR, scheduling, billing, and inventory modules. It is one of the leading regional HIS players in Latin America and competes head-to-head with Medinet for hospital digitalization deals.

Broad incumbents

• Epic Systems: Epic Systems is the dominant global EHR vendor for large hospital systems, with growing presence in Latin America through tertiary hospital deployments. While its scale and pricing target larger academic medical centers, its continued down-market expansion could directly threaten Medinet's mid-sized hospital segment.
• athenahealth: athenahealth is a US-based cloud EHR, practice management, and revenue cycle vendor serving ambulatory and small-hospital customers. It is comparable to Medinet as a cloud-based, integrated clinical-administrative platform and represents an incumbent threat if it expands more aggressively into Spanish-speaking LATAM markets.
• MEDITECH: MEDITECH is a US-headquartered EHR vendor serving community hospitals and health systems globally, with Expanse platform features spanning clinical, financial, and administrative workflows. Comparable to Medinet as a full-scope HIS offering targeting mid-sized hospital customers.
• eClinicalWorks: eClinicalWorks is a large US-based ambulatory EHR and practice management vendor expanding internationally. While it primarily targets physician practices rather than hospitals, its scale and Spanish-language deployments in Latin America make it an adjacent competitive threat to Medinet's specialty clinic modules.
• Oracle Health (formerly Cerner): Oracle Health offers a comprehensive global EHR and hospital information system platform used by health systems worldwide. It competes with Medinet at the high end of the Chilean hospital market and could move down-market as it integrates Cerner's Millennium platform with Oracle's data and cloud capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/medinetappcl
• LinkedInlinkedin.com/company/medinetapp
• Instagraminstagram.com/medinetapp

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medinet