What Indicom does

Indicom S.A. is an Argentine privately held contact center and business process outsourcing (BPO) provider headquartered in Palermo, Buenos Aires, operating since 2000 (corporate founding date listed as 1993). The company delivers omnichannel customer-experience services — including voice, email, social media (WhatsApp, Facebook, Twitter, Instagram), technical support, customer care, and database enrichment — to roughly 124 active enterprise clients across manufacturing, electronics, automotive, food and beverage, telecommunications, pharmaceutical, and utilities sectors, with named clients including 3M, ABB, Danone, Ericsson, and Carrier. Its operating base comprises two Palermo sites 50 meters apart with 350 installed work positions and 845 online operators, supported by a trained workforce and an enterprise-grade security stack (Fortigate firewall with network segmentation, VPN with two-factor SMS authentication for remote agents, RAID5 redundancy, encrypted NAS, daily backups).\n\nIndicom monetizes through two primary revenue streams: (1) managed BPO services on custom monthly subscription contracts tailored to each client, and (2) Servifon, a usage-based, pay-per-minute voice platform with call recording, 24/7 availability, and a self-serve client portal (secure.indicom.com.ar). The go-to-market model is direct enterprise field sales supplemented by referrals from the existing client base; the company markets its 30-year track record and operational flexibility as primary differentiators. Distribution is domestic Argentina-only with no disclosed international delivery.\n\nThe company is bootstrapped with no disclosed funding rounds, no parent company, no executive team information, and no publicly stated revenue. In April 2026, Indicom entered a strategic partnership with TCG Process to integrate the OCTO document-process-automation platform into its service portfolio, targeting regulated industries (finance, insurance, utilities, public administration) and signaling an expansion from voice-centric BPO into AI-assisted document and process automation.

Name

Indicom

Legal name

INDICOM S.A

Website

https://indicom.com.ar

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

Indicom is a privately held Argentine BPO and omnichannel contact center provider serving roughly 124 enterprise clients across 10+ industries with 845 trained operators, offering customer care, technical support, social media management, and a pay-per-minute voice platform called Servifon.

Ownership category

akta.pro rank

Product category

Contact Center and BPO Services

NAICS

Telephone Call Centers (56142)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industry

Appointment Scheduling & Service Dispatch Support (BPAAABAO)

Keywords

• Contact center services
• Business process outsourcing
• Customer experience management
• Omnichannel support
• Technical support services

Headquarters

HQ city

Palermo

HQ country

Argentina

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO Services: Business Process Outsourcing services including call center operations, customer care, and technical support. Pricing is based on service contracts that may include minute-based billing for call services and workforce outsourcing fees.
2. Servifon Minute-Based Service: Pay-per-minute call management service where clients only pay for the actual minutes of call management, providing cost efficiency and flexibility.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

INDICOM S.A. operates a contact center and business process outsourcing business delivering flexible omnichannel customer interaction services through trained agents and proprietary technology. Its core deliverables include outsourced customer care, technical support with ticketing, social media management across WhatsApp, Facebook, Twitter, and Instagram, database enrichment, and the Servifon pay-per-minute voice platform offered with 24/7 availability to enterprise clients in Argentina.

Product overview

Indicom is a contact center and BPO service provider with nearly 30 years of experience in Argentina. The company offers a portfolio of services centered around customer experience management, combining human agents with digital technology. The core offerings include BPO outsourcing, technical support, customer care, social media management, and database services. The Servifon product provides a minutes-based voice service as a distinct product module. Omnicanalidad (omnichannel) and CX capabilities integrate across all services to provide unified customer interactions across multiple digital channels.

Differentiator

Problem solved

Functional benefit

Brands

• Servifon: A competitive advantage service allowing companies to provide better customer care paying only for call management minutes, with 24/7 support capability.

Products and services

• BPO (Business Process Outsourcing) Outsourcing of non-core business processes for enterprises, providing planning optimization, qualified resources, and technological support to improve workflow efficiency.
• Customer Care Front-end customer service across multiple communication channels, delivered by technology and trained personnel to produce positive customer experiences and loyalty for enterprise clients.
• Technical Support Incident and inquiry support delivered by a trained team that generates tickets, manages or escalates based on complexity, and tracks all inbound and outbound contacts through to resolution.
• Social Media Management Outsourced management of social media platforms including WhatsApp, Facebook, Twitter, and Instagram, delivering immediate customer responses and structured brand communication for enterprise clients.
• Servifon Proprietary voice service platform that charges clients per minute of call management, records all content, and provides 24/7 customer support availability as a distinct product module.
• Database Update Database enrichment and update service that builds and refreshes solid, current contact databases to support downstream marketing campaign management for enterprise clients.

Quantifiable outcome

• 124 active clients trust Indicom for their customer contact operations
• +3 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• TCG ProcesscoreStrategic or Co-development Partner · 8 April 2026Strategic partnership to integrate TCG Process's OCTO platform into Indicom's document services. The collaboration aims to address limitations in traditional document management by combining automation, AI, and enterprise system integration within a governed, scalable framework. This partnership represents TCG Process's expansion in Italy while enabling Indicom to enhance services with centralized process orchestration and hybrid human-automation capabilities for regulated sectors including finance, insurance, utilities, and public administration.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• Teleperformance: Teleperformance is the world's largest customer experience management and BPO company, with a substantial Argentina delivery footprint and global enterprise accounts. It competes head-to-head with Indicom on the same enterprise BPO RFPs and represents the global-incumbent benchmark.
• Alorica: Alorica is a global BPO and customer experience outsourcer with Latin American delivery capacity serving enterprise clients in similar verticals to Indicom. Its omnichannel customer-care and tech-support offerings overlap directly with Indicom's service portfolio.
• Konecta: Konecta is a Spanish-origin BPO and customer-experience provider with rapidly expanding Latin American operations, including Argentina. Its omnichannel BPO, customer care, and CX transformation services overlap almost entirely with Indicom's portfolio.
• Concentrix: Concentrix is a Fortune-500 global CX, BPO, and digital services company with significant Latin American delivery capacity post-Webhelp merger. It addresses Indicom's same large enterprise customers with a comparable omnichannel and customer-care offering across multiple geographies.
• TELUS International (TELUS Digital Experience): TELUS Digital Experience is a global digital CX and IT services company with established operations in Argentina. It sells the same outsourced omnichannel customer care, technical support, and BPO solutions to the same Fortune 500 buyer set.
• Foundever (formerly Sitel Group): Foundever (rebranded from Sitel Group) is a global customer experience and BPO provider offering multilingual omnichannel support with significant Americas delivery. It directly competes with Indicom in the same enterprise outsourced customer-care and technical-support market.
• TTEC (TeleTech Holdings): TTEC is a U.S.-headquartered global CX technology and BPO company with nearshore Latin American delivery (including Argentina). It competes with Indicom on enterprise omnichannel CX contracts and offers a comparable mix of digital and voice customer-care services.

Others

• Five9: Five9 is a major cloud contact-center-as-a-service and AI platform provider increasingly embedding AI agents and agent-assist automation into the same BPO workflows Indicom services. It is a relevant ecosystem peer because it defines the alternative technology architecture enterprise clients may choose over Indicom's human-led model.
• Genesys: Genesys is a leading cloud-based contact center platform vendor whose technology underpins much of the BPO industry's omnichannel and AI capabilities. It is comparable to Indicom as an enabling technology ecosystem participant rather than a direct services competitor — relevant for assessing Indicom's technology stack and competitive positioning.

Direct peers

• Atento: Atento is one of the largest Latin American contact center and BPO providers, with major operations in Argentina serving enterprise customers across telecom, finance, retail, and consumer goods. It is the most directly comparable rival to Indicom given overlapping geographies, similar omnichannel services, and shared enterprise clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Indicom