Madison Plumbing Service

What Madison Plumbing Service does

Madison Plumbing Service is a family-owned and operated plumbing services company headquartered at 951 Balch Rd, Madison, Alabama, serving Madison, Decatur, and surrounding North Alabama communities. Founded in 1977 by Tommy Rudder with one truck and three technicians, the company has grown to a fleet of five radio-dispatched trucks and 15 service technicians, including two Master Plumbers and multiple Journeymen with tenures spanning decades. Following founder Tommy Rudder's passing in January 2019, ownership transferred to Kristine Rudder, and technical leadership to Tyler Richeson as Master Plumber on record.

The company delivers six core service lines: general plumbing repair, water heater service and replacement (including Rinnai tankless systems), leak detection, sewer and drain services, kitchen and bathroom remodeling, and commercial plumbing. Service delivery relies on standard professional trade equipment — camera inspections for sewer lines, hydro-jetting and snaking for drain clearing, and specialized leak detection equipment — coordinated through radio-dispatched trucks and an inbound phone-led model with 24/7 emergency availability. No software platform, API, or proprietary technology stack is disclosed; customer acquisition runs through a website with service request and callback forms, Facebook presence, online reviews (4.4/5 across 412 reviews), and SEO-driven blog content.

The business model is project-based professional services with quote-based, pay-as-you-go pricing and no public rate card. Free estimates are offered to drive acquisition, and a 30-day service warranty is provided on completed work. Revenue is generated primarily from residential homeowners in Madison and Decatur, with a secondary commercial segment serving restaurants, office buildings, and institutions. The company is BBB-accredited, licensed, bonded, and insured, with no external funding, parent entity, or subsidiary structure — ownership remains concentrated within the Rudder family.

Name

Madison Plumbing Service

Legal name

Madison Plumbing Service Inc.

Website

https://madisonplumbingservice.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

1–10 employees

Short description

Madison Plumbing Service is a family-owned plumbing company founded in 1977 in Madison, Alabama, serving residential and commercial customers across North Alabama with 15 technicians and five radio-dispatched trucks.

Ownership category

akta.pro rank

Product category

Residential and Commercial Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Plumbing Installation, Service & Repair (IMAIABAB)

akta.pro secondary industries

Residential Plumbing Fixture Installation & Repair (HSAOAAAA), Kitchen Plumbing & Fixture Installation (HSAPAAAF), Drain Cleaning (Residential) (HSAOABAA)

Keywords

• Residential plumbing services
• Commercial plumbing services
• Water heater installation
• Leak detection services
• Sewer and drain cleaning

Headquarters

HQ city

Madison

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Plumbing Service and Repair: One-time service revenue from residential and commercial plumbing repairs, installations, and replacements. Services include faucet/sink repair, garbage disposal hookups, toilet repairs, shower/tub work, water heater services, leak detection, sewer and drain services, and kitchen/bathroom remodels. Free estimates are provided to attract customers; actual revenue comes from completed jobs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Madison Plumbing Service is a family-owned plumbing company that provides residential and commercial plumbing repair, installation, and maintenance services across North Alabama. Core offerings include general plumbing (faucet, sink, toilet, shower/tub work), water heater repair and replacement (including Rinnai tankless systems), leak detection, sewer and drain services, kitchen and bathroom remodeling, and commercial plumbing. Services are dispatched via a fleet of five radio-dispatched trucks and 15 certified technicians, with 24-hour emergency availability, free estimates, and 30-day service warranties.

Product overview

Madison Plumbing Service is a family-owned and operated plumbing service company offering a unified portfolio of residential and commercial plumbing services. The company, founded in 1977, provides six core service offerings: General Plumbing Services (repair and replacement), Water Heater Services (repair, replacement, and tankless installations), Leak Detection Services, Sewer and Drain Services, Kitchen and Bathroom Remodeling, and Commercial Plumbing Services. The services are delivered through a fleet of five radio-dispatched trucks with 15 service technicians, including certified Master Plumbers and Journeymen. All services are backed by 30-day service warranties and include free estimates.

Differentiator

Problem solved

Functional benefit

Products and services

• General Plumbing Services

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Better Business Bureau (BBB)coreStrategic or Co-development PartnerMadison Plumbing Service is BBB-accredited, demonstrating commitment to ethical business practices, transparency, and customer satisfaction standards. BBB accreditation requires adherence to specific standards of business conduct.
• Alabama Home Builders AssociationminorStrategic or Co-development PartnerMembership in the Alabama Home Builders Association provides networking opportunities within the residential construction industry and may generate referral business from builders and contractors.
• Huntsville Madison County Chamber of CommerceminorStrategic or Co-development PartnerChamber of Commerce membership provides business networking opportunities, community visibility, and credibility within the Madison County business community.
• Alabama Abbeville Police AssociationminorStrategic or Co-development PartnerAssociation membership supporting local law enforcement community.
• Area Firefighters AssociationminorStrategic or Co-development PartnerAssociation membership supporting local firefighters and emergency responders community.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• HomeServe USA: HomeServe is a major home services and warranty provider partnering with plumbing contractors to deliver plumbing, drain, and water heater repairs under membership/warranty programs. Comparable to Madison Plumbing as a residential plumbing service provider, though it operates a network model rather than direct service in most markets.
• ARS/Rescue Rooter: ARS/Rescue Rooter (American Residential Services) is one of the largest U.S. residential HVAC, plumbing, and home services companies, providing plumbing, drain, sewer, and water heater services nationwide. Comparable to Madison Plumbing on plumbing service offerings, but operates at broader scale across multiple trades including HVAC.

Direct peers

• Zoom Drain: Zoom Drain is a national franchise specializing in sewer and drain cleaning services for residential and commercial customers, including hydro-jetting and camera inspections. Directly comparable to Madison Plumbing's sewer and drain service line and use of similar diagnostic and clearing equipment.
• Roto-Rooter: Roto-Rooter is the largest U.S. plumbing and drain service franchise, offering residential and commercial plumbing, sewer, and drain services 24/7. Directly comparable to Madison Plumbing on service offering, customer segments (residential + commercial), and emergency response model, though at vastly greater scale.
• Benjamin Franklin Plumbing: Benjamin Franklin Plumbing is a national franchise known for on-time service guarantees and residential plumbing, drain cleaning, water heater, and repair work. Directly comparable in service categories and customer base, with an emphasis on punctuality and customer-service guarantees similar to Madison Plumbing's 30-day warranty approach.
• 1-Tom-Plumber: 1-Tom-Plumber is an emerging national plumbing franchise focused on residential and commercial plumbing, drain cleaning, and water heater services with 24/7 emergency response. Comparable to Madison Plumbing on core offerings, emergency-service positioning, and family-friendly local brand emphasis.
• Mr. Rooter Plumbing: Mr. Rooter is a national plumbing franchise under Neighborly providing residential and commercial plumbing services with 24/7 emergency availability. Closely matches Madison Plumbing's service mix, free-estimate model, and emphasis on licensed technicians.

Others

• Nexstar Network: Nexstar Network is a coaching and best-practices organization for residential plumbing, HVAC, and electrical service contractors. Comparable as an ecosystem peer reflecting how independent plumbing operators like Madison Plumbing scale operations and adopt best practices.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/1099570926757198
• LinkedInlinkedin.com/company/madison-plumbing-service

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Madison Plumbing Service