MicroSupport
MicroSupport is a Phoenix-based managed IT services provider, in operation since 1984, offering remote and on-site IT support, cybersecurity, networking, and specialized legal technology services to small businesses, law firms, and CPA offices across the Phoenix metro.
- Company typePrivate
- Founded1984
- HeadquartersPhoenix, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What MicroSupport does
MicroSupport, Inc. is a privately held managed IT services provider headquartered at 610 E Bell Road, Suite 2-414 in Phoenix, Arizona, in continuous operation since 1984. The firm delivers remote and on-site IT support to small and medium-sized businesses, with a stated primary clientele of law firms and a secondary base of CPA firms, professional offices, and startups across the Phoenix metropolitan area. Service revenue is generated through three primary streams: (1) IT consulting and managed services (strategic advisory, IT planning, vendor-neutral hardware/software purchase guidance), (2) technical support and troubleshooting (installation, upgrades, malware/virus remediation), and (3) specialized legal technology services (practice management, Time Matters / Timeslips billing software support, scanning/OCR, computer forensics, cloud utilization, and remote access).
The core technology stack is built around Splashtop SOS for secure remote support sessions, allowing technicians to connect to client computers without on-site visits. Law Pay is integrated for client invoice payment processing, and the firm distributes service knowledge through an IT Insights blog, Facebook, LinkedIn, and YouTube. Headcount is reported at 1–10 employees, and the firm explicitly positions itself as vendor-neutral, selling advice rather than hardware or software — a model that depends on long-term client relationships (described as 'hundreds of firms' over decades) and Phoenix-local density rather than technology differentiation.
The go-to-market motion is sales-led and relationship-driven: clients reach the firm via direct phone (602-692-7300), website inquiries, email ([email protected]), or remote support sessions. Legal vertical specialization, particularly with Time Matters, Timeslips, practice management, and law firm IT security/compliance workflows, is the most distinctive element of the business. The firm has no disclosed funding, no institutional investors, no executive team publicly listed, and no geographic footprint beyond the Phoenix metro.
MicroSupport firmographics
Firmographics- Name
- MicroSupport
- Legal name
- MicroSupport, Inc.
- Website
- https://microsupport.com
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- MicroSupport is a Phoenix-based managed IT services provider, in operation since 1984, offering remote and on-site IT support, cybersecurity, networking, and specialized legal technology services to small businesses, law firms, and CPA offices across the Phoenix metro.
- Ownership category
- akta.pro rank
MicroSupport industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)
Keywords
Where MicroSupport is headquartered
LocationHeadquarters
- HQ city
- Phoenix
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
MicroSupport business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- IT Consulting and Managed Services: Provides ongoing IT direction, planning, and consulting services to businesses. Includes strategic IT guidance, second opinions on IT decisions, planning and budgeting assistance, and hardware/software purchase advice. The company sells expert advice rather than hardware or software products.
- Technical Support Services: Provides troubleshooting, installation, upgrades, malware/virus control, and remote support services. Revenue generated through service fees for technical support engagements.
- Legal Technology Services: Specialized IT services for law firms including practice management software support, legal billing software (Time Matters and Timeslips), email management, scanning/OCR, computer forensics, and cloud utilization.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
MicroSupport product offering
Product offeringCore offering
MicroSupport delivers managed IT services and consulting to small and medium-sized businesses in the Phoenix, Arizona area, with specialized offerings for law firms. Core services include IT consulting, troubleshooting, installation and upgrades, malware and virus control, remote support via Splashtop SOS, computer networking, and legal technology support covering practice management and billing software (Time Matters and Timeslips).
Product overview
MicroSupport offers IT support and managed IT services for small and medium-sized businesses in Phoenix, Arizona, with particular expertise in serving law firms. The company operates as a managed service provider offering a unified portfolio of services including IT consulting, installation and upgrades, troubleshooting, malware and virus control, legal technology services, remote support, and computer networking. Founded in 1984, MicroSupport provides customized business IT solutions through a combination of on-site and remote support, with a focus on serving law firms, CPA firms, and professional offices. The company uses Splashtop SOS for secure remote assistance and integrates with Law Pay for invoice processing.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Consulting Strategic IT advisory services helping businesses clarify technology direction, make informed decisions, plan and budget for IT needs, and receive unbiased guidance on hardware and software purchases. Target buyers are small and medium-sized business owners and office managers in Phoenix.
- Installation & Upgrades Comprehensive installation services including data migration, program installation, network setup, peripheral device setup, backups, and system updates and security patches. Intended for Phoenix businesses setting up new workstations, servers, or expanding IT infrastructure.
- Troubleshooting Technical problem resolution covering hardware and software issues, update impacts, file corruption, driver conflicts, power problems, internet troubles, and user errors. Provided to Phoenix-based small and medium-sized business clients on an as-needed basis.
- Malware & Virus Control Virus and malware protection services including prevention advice, detection using cutting-edge tools, elimination of infections, and staff education on security threats. Targeted at Phoenix businesses needing protection against data loss and productivity impacts.
- Legal Technology Specialized IT services for law firms including practice management software, email management, legal billing software (Time Matters, Timeslips), scanning/OCR, computer forensics, remote access, cloud utilization, and security services. Targeted at Phoenix-area law firms requiring domain-specific technology support.
- Remote Support Remote PC troubleshooting and maintenance services allowing technicians to connect to client computers via Splashtop SOS without travel, including troubleshooting, maintenance, and training capabilities. Provided to Phoenix-area clients as a faster, less disruptive alternative to on-site visits.
- Computer Networking Network solutions including design assistance, full installation, troubleshooting, and training, covering wired and wireless networking with shared access to data, printers, scanners, and internet connections. Targeted at Phoenix SMBs needing reliable office network infrastructure.
Companies that use MicroSupport
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
MicroSupport technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature1 record
MicroSupport partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights4 records
MicroSupport competitors and assessment
Company assessmentBroad incumbents
- NexusTek: NexusTek is a national managed IT services and cloud provider offering IT outsourcing, cybersecurity, and hosted infrastructure to SMB and mid-market clients. Overlaps with MicroSupport's managed services model but operates at significantly larger scale across many regions.
Direct peers
- Corsica Technologies: Corsica Technologies is a managed IT services and cybersecurity provider serving SMBs and mid-market organizations with managed services, compliance, and IT consulting — comparable to MicroSupport's broader SMB IT support and security stack.
- CMIT Solutions: CMIT Solutions is a franchise managed IT services provider targeting SMBs with proactive IT management, cybersecurity, and consulting — directly comparable to MicroSupport's local SMB model, though distributed across many geographies.
- Be Structured Technology Group: Be Structured is a Los Angeles-based managed IT services provider serving SMBs and professional services firms with managed IT, cybersecurity, cloud, and consulting — closely mirroring MicroSupport's local-market, SMB- and professional-office focus.
- Centre Technologies: Centre Technologies is a managed IT services provider focused on small and mid-sized businesses with managed IT, cybersecurity, cloud, and consulting offerings — a directly comparable regional MSP profile to MicroSupport.
- TeamLogic IT: TeamLogic IT is a nationwide franchise network of managed IT service providers serving small and mid-sized businesses with similar consulting, networking, security, and remote support offerings. Franchisees operate locally with a similar SMB-focused service menu to MicroSupport.
- Computerease: Computerease is an IT support and managed services firm serving small and medium-sized businesses with IT consulting, cybersecurity, cloud services, and helpdesk support. Same SMB-target, full-service MSP profile as MicroSupport, though operating in the Chicago metro.
- LogicForce: LogicForce is a managed IT services provider focused specifically on law firms, offering practice management support, document management, cybersecurity, and consulting. It is the closest direct peer to MicroSupport's legal-vertical specialization, though LogicForce operates at a larger national scale.
Market position
Strengths1 record
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
MicroSupport social profiles
Digital presenceMicroSupport financial estimates
Financial estimateRevenue estimate
Valuation estimate
MicroSupport leadership team
Management profileNumber of profiles
MicroSupport funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MicroSupport M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MicroSupport
What does MicroSupport do?
MicroSupport delivers managed IT services and consulting to small and medium-sized businesses in the Phoenix, Arizona area, with specialized offerings for law firms. Core services include IT consulting, troubleshooting, installation and upgrades, malware and virus control, remote support via Splashtop SOS, computer networking, and legal technology support covering practice management and billing software (Time Matters and Timeslips).
Is MicroSupport a public or private company?
MicroSupport is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was MicroSupport founded?
MicroSupport was founded in 1984. It employs 1 to 10 people.
Where is MicroSupport based?
MicroSupport is headquartered in Phoenix, United States, in the North America region.
How does MicroSupport make money?
Three revenue lines are on record. IT Consulting and Managed Services are the primary driver. The others are technical Support Services and legal Technology Services.
Who are MicroSupport's main competitors?
NexusTek is listed as a broad incumbent. Direct peers are Corsica Technologies, CMIT Solutions, Be Structured Technology Group, Centre Technologies, TeamLogic IT, Computerease and LogicForce.
Does MicroSupport have an API?
No public API is recorded for MicroSupport.
What industry is MicroSupport in?
MicroSupport's product category is Managed IT Services. Its primary akta.pro industry code is BPAEADAL, Data Security & Privacy Managed Services (DLP/Encryption). Its NAICS code is 541513 and its SIC code is 7370.