What Bolton Remote does

SupportNinja is a US-headquartered customer experience (CX) outsourcing company whose delivery operations are based in the Philippines, providing AI-enabled outsourced services to fast-growing enterprise and mid-market clients in SaaS, fintech, healthcare, ecommerce, supply chain/logistics, and AI. Its service portfolio spans customer support, technical support (Tier 1–3), customer onboarding, customer conversion, customer renewals, content moderation, finance and accounting, data operations, technical operations, and embedded CX transformation, delivered under a Management-as-a-Service (MaaS) model with quote-based pricing and multi-year contracts.

The company's technical platform, branded NinjaAI, combines human agents with proprietary AI tools — NinjaBot (automated response generation and knowledge retrieval), NinjaAI Hub (a Chrome-based unified workspace launched in 2025), and NinjaAI Editor (response templates enforcing brand voice) — and applies process automation, natural language processing (sentiment, hate speech), computer vision (image/video content moderation), and multimodal AI across voice, chat, email, social, and in-app channels. In 2024 the company launched AI Data Enablement Services to support human-in-the-loop data annotation for AI model training, extending its addressable market beyond traditional CX outsourcing into the AI infrastructure segment.

Commercially, SupportNinja operates an enterprise field-sales motion with a structured three-step launch process (Understand and Align, Train and Test, Optimize and Expand), supported by integrations with Salesforce, Zendesk, Intercom, Gorgias, Aircall, and Time Doctor. The company maintains SOC 2 Type II, PCI-DSS 4, HIPAA, GDPR, and ISO 9001 certifications and positions a "Privacy-First Principle" as a regulatory differentiator. Leadership comprises CEO Craig Crisler and CFO/COO Jacob Moelter. Named customers include Origin USA, Conga, Bill and Melinda Gates Foundation, Vidyard, Augury, Midjourney, Happy Socks, Product Madness, RedWeek, CloudTask, SymmetryRx, and TurboPass. The legal entity is Ninja Partners, LLC, incorporated in Delaware, USA.

Name

Bolton Remote

Legal name

Ninja Partners, LLC

Website

https://boltonremote.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Short description

SupportNinja is a US-headquartered AI-enabled CX outsourcing company operating from the Philippines, serving enterprise and mid-market clients in SaaS, fintech, healthcare, ecommerce, supply chain, and AI sectors with customer support, technical support, content moderation, and AI data enablement services.

Ownership category

akta.pro rank

Product category

Customer Experience Outsourcing

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142), Office Administrative Services (56111)

SIC

Services-Help Supply Services (7363), Services-Management Services (8741)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

akta.pro secondary industries

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI)

Keywords

• Customer experience outsourcing
• Technical support services
• Content moderation services
• AI-enabled outsourcing
• Back-office outsourcing

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Management-as-a-Service (MaaS): Comprehensive outsourcing solutions including customer experience, technical support, content moderation, and professional services delivered as an ongoing managed service
2. Content Moderation Services: Outsourced content moderation services with fixed pricing determined by moderator location and experience level
3. AI-Enabled Outsourcing Services: AI-powered customer experience services combining human agents with AI tools for enhanced efficiency

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

SupportNinja provides AI-enabled customer experience outsourcing that combines human agents with proprietary AI tools (NinjaBot, NinjaAI Hub, NinjaAI Editor) to deliver 24/7 customer support, technical support, content moderation, finance & accounting, data operations, and professional services across voice, chat, email, social, and in-app channels. The company operates as a managed service provider (Management-as-a-Service), embedding agents as extensions of client teams for SaaS, fintech, healthcare, ecommerce, AI, and supply chain brands.

Product overview

SupportNinja is an AI-enabled outsourcing platform offering a comprehensive suite of customer experience (CX) solutions. The core offering includes Customer Support Outsourcing, Technical Customer Support, Customer Onboarding, Customer Conversion, and Customer Experience (CX) services, all powered by the proprietary NinjaAI platform. NinjaAI combines human agents with AI tools including NinjaBot (for automated responses), NinjaAI Hub (workspace integration), and NinjaAI Editor (response templates). Additional services span Content Moderation, Finance & Accounting, Technical Operations, Data Operations, Professional Services, and Customer Renewals. The platform leverages AI for process automation, natural language processing, computer vision, and knowledge retrieval, with a strong emphasis on human-in-the-loop workflows. Services are delivered across multiple industries including SaaS, Fintech, Healthcare, Ecommerce, Supply Chain, and AI companies.

Differentiator

Problem solved

Functional benefit

Brands

• NinjaAI: AI-enabled outsourcing platform and AI toolbox including NinjaAI Hub, NinjaAI Editor, and NinjaBot for CX automation
• NinjaPartners

Products and services

• Customer Support Outsourcing Outsourced customer support providing 24/7 omnichannel assistance across voice, chat, email, social media, and in-app channels to resolve customer issues efficiently for B2B clients.
• Technical Customer Support Tier 1, 2, and 3 technical support for software and technology products with 24/7 availability, resolving complex customer issues for SaaS and technology clients.
• Customer Onboarding Outsourcing Frictionless onboarding experiences including account setup, personalized guidance, proactive check-ins, and troubleshooting to drive engagement and long-term loyalty.
• Customer Conversion Outsourcing Converting free users into paying customers through data-driven strategies, engagement optimization, and targeted outreach for freemium to premium conversion.
• Customer Experience (CX) Outsourcing Full-lifecycle CX combining AI-powered workflows with human agents for scalable, agile customer experience solutions across the entire customer journey.
• NinjaAI - AI-Enabled Outsourcing Platform AI-enabled outsourcing platform combining human agents with AI-powered tools including NinjaBot, NinjaAI Hub, and NinjaAI Editor to streamline workflows and deliver stronger CX outcomes.
• AI Data Enablement Services Human-in-the-loop services supporting AI model training with data annotation, content moderation, and quality assurance for AI systems.
• Technical Operations Outsourcing Outsourced technical operations including IT services, infrastructure support, and technical workforce management.
• Data Operations Outsourcing Data processing and operations services for managing and analyzing customer data, business analytics, and data-driven insights.
• Content Moderation Moderation of text and images across platforms including social media, using pre-moderation, post-moderation, and reactive moderation approaches with AI-assisted screening, delivered in 10+ languages including English, Spanish, French, German, Portuguese, and Mandarin.
• Finance & Accounting Outsourcing Accounts payable, accounts receivable, general accounting, and bookkeeping services for financial operations of B2B clients.
• Professional Services Workforce management, IT services, financial wizardry, and administrative support to scale existing teams and fill professional services gaps.
• Embedded CX Transformation Embedded customer experience transformation integrating CX capabilities directly into client operations for seamless service delivery.
• Customer Renewals Outsourcing Proactive renewal strategies, churn prevention, and upsell/cross-sell opportunities to maximize customer retention and lifetime value.

Quantifiable outcome

• CSAT improvement from 79% to 93.8% in 4 months
• +6 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• ZendeskcoreTechnology or IntegrationIntegration partnership for customer support platform connectivity. SupportNinja integrates with Zendesk to provide seamless customer support operations.
• IntercomcoreTechnology or IntegrationIntegration for live chat and customer messaging platform. Enables omnichannel customer support through Intercom's messaging tools.
• GorgiascoreTechnology or IntegrationIntegration for ecommerce-focused customer support platform, enabling seamless ticket management.
• AircallcoreTechnology or IntegrationCloud-based phone system integration for voice support operations.
• SalesforcecoreTechnology or IntegrationCRM platform integration for customer data management and support ticket tracking.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Teleperformance: Teleperformance is one of the world's largest CX/BPO outsourcers, offering omnichannel customer support, content moderation, and AI-augmented services to enterprise clients globally — a direct competitor for multi-year enterprise outsourcing contracts.
• Liveops: Liveops is a virtual CX outsourcer offering on-demand customer support, sales, and back-office services to enterprise clients across SaaS, ecommerce, and healthcare — comparable in service mix and delivery model.
• Arise Virtual Solutions: Arise is a work-from-home CX outsourcing platform connecting agents to enterprise clients across customer support and back-office services — competing for the same mid-market CX budgets with a similar managed-service delivery model.
• Majorel: Majorel (now part of Teleperformance) provides customer experience, content moderation, and digital business services globally with delivery in 30+ countries — directly comparable to SupportNinja's Philippines-led delivery and multilingual model.
• ModSquad: ModSquad specializes in outsourced content moderation, community management, and digital customer experience for tech and AI companies — directly comparable to SupportNinja's content moderation and AI Data Enablement offerings.
• TaskUs: TaskUs is a publicly traded CX and digital business services outsourcer that combines human agents with AI tooling for customer support, content moderation, and trust & safety — closely mirroring SupportNinja's service portfolio across SaaS, ecommerce, fintech, and AI verticals.
• Foundever (formerly Sitel Group): Foundever is a large CX outsourcer with omnichannel customer support and AI-enabled agent solutions, serving enterprise and mid-market clients across similar verticals — a direct peer in the BPO/CX outsourcing category.
• Concentrix: Concentrix is a global CX and BPO leader providing customer experience, trust & safety, and AI-enabled support across technology, healthcare, fintech, and ecommerce verticals — directly comparable to SupportNinja's vertical mix and managed-service model.
• TTEC Holdings: TTEC is a global customer experience technology and services company offering CX outsourcing with proprietary AI/engagement tools — a broad incumbent competing for the same enterprise CX budgets as SupportNinja.

Emerging players

• Helpware: Helpware is a mid-sized CX and back-office outsourcing provider offering customer support, content moderation, and AI data services — a comparable but smaller-scale competitor targeting the same mid-market segment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks4 records

Key highlights7 records

Customer concentration

• Xx.com/boltonremote
• YouTubeyoutube.com/@SupportNinja
• Facebookfacebook.com/boltonremote
• LinkedInlinkedin.com/company/bolton-remote

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bolton Remote