Housing Hub

What Housing Hub does

Housing Hub is an Australian-registered non-profit and charity (ABN 14 663 443 758), founded in 2017 and headquartered in Box Hill, Victoria, that operates the country's largest dedicated marketplace for NDIS-funded and disability-friendly housing. The platform connects three distinct audiences: housing seekers (people with disability seeking SDA, SIL, ILO and accessible homes), professional supporters (support coordinators, allied health professionals, and support workers managing clients' housing journeys), and housing providers (organisations listing accessible properties). Core technology is a web-based marketplace with Algolia-powered property search, Seeker and Supporter Profile dashboards, a Messaging Board for direct provider-seeker communication, and a co-designed Housing Roadmap resource library. As of the latest reporting, the platform hosts 5,600+ active SDA/SIL/accessible homes from 600+ providers and serves 115,050+ active seekers, with 10,132+ enquiries generated in a single quarter.

Housing Hub monetises through a multi-stream revenue model. Provider-side annual subscriptions range from Basic ($549/year, 3 listings) to Premium ($5,657/year, 100 listings), with banner advertising and Provider Directory listings as add-ons. NDIS-billed professional services represent a second material stream: Specialist Support Coordination at $190.54/hr, Support Coordination Level 2 at $100.14/hr, ILO Design and Exploration at $100.14/hr, Occupational Therapy at $193.99/hr, and Evidence Review services for NDIS applications. A Provider Services team delivers vacancy management, tenant-matching, and viability/compatibility consulting on a managed-services basis. A free Housing Advice Line (1300 61 64 63) operates as both a community service and a top-of-funnel acquisition channel.

The organisation separated from the Summer Foundation and re-established as an independent entity, holding NDIS provider registration, HDAA certification, and registered charity status. GTM combines product-led growth (self-serve marketplace with 60-day provider free trials), enterprise field sales (Provider Services team), and a channel partner motion via the professional supporter network. AI capability is limited to a generative AI property description tool available on Growth and Premium tiers, with no evidence of proprietary models or differentiated AI/ML investment.

Name

Housing Hub

Legal name

Housing Hub

Website

https://housinghub.org.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

Housing Hub is an Australian non-profit operating Australia's largest NDIS housing marketplace, connecting people with disability seeking accessible SDA, SIL, and ILO housing with 600+ providers and professional supporters, supplemented by NDIS-billed specialist clinical and support coordination services.

Ownership category

akta.pro rank

Headquarters

HQ city

Blackburn

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Digital Commerce or Content

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Provider Listing Subscriptions: Housing providers pay annual subscription fees to list and manage their SDA, SIL and accessible housing vacancies on the platform. Plans range from Basic ($549/year, up to 3 listings) to Premium ($5,657/year, up to 100 listings), with Growth and Essential tiers in between.
2. Banner Advertising & Brand Marketing: Paid advertising opportunities for providers to promote individual listings to the top of search results, feature in homepage or email newsletters (eDMs), and purchase banner placements across the platform.
3. Provider Directory Listing: Service providers can pay to feature their services in the Provider Directory, making them discoverable to seekers and supporters even without active property listings.
4. Support Coordination Services: Housing Hub provides Home and Living Support Coordination services billed at NDIS price guide rates: Specialist Support Coordination Level 3 at $190.54/hr, Support Coordination Level 2 at $100.14/hr, and ILO Design and Exploration at $100.14/hr.
5. Occupational Therapy Services: Occupational therapy assessments and reports for NDIS participants, billed at $193.99/hr under Improved Daily Living funding, available to NDIS participants aged 18 and over in western suburbs of Melbourne.
6. Evidence Review Services: Expert review of NDIS Home and Living application documents, including annotated feedback, written recommendations, and optional follow-up call. Can be funded through NDIS plan (Specialist Support Coordination or Therapy Support) or paid privately.
7. Provider Consulting & Vacancy Management: The Provider Services team offers structured community engagement, tenant-matching, vacancy management, and viability/compatibility consulting services to housing providers — particularly for new builds, persistent vacancies, and shared support arrangements.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels9 records

Core offering

Housing Hub operates a dual-sided digital marketplace that aggregates SDA, SIL, ILO and other accessible housing options for NDIS participants across Australia, connecting housing seekers (people with disability and their families) with housing providers through searchable listings and personalised property matching. In addition to the core platform, it sells tiered provider subscriptions, banner advertising, and delivers fee-for-service professional offerings — occupational therapy assessments, specialist support coordination, and evidence review — billed at NDIS price guide rates, alongside a free housing advice line.

Product overview

Housing Hub operates as a unified NDIS housing platform that connects three key audiences: housing seekers (people with disability seeking accessible homes), professional supporters (support coordinators and allied health professionals), and housing providers (organisations offering SDA, SIL and accessible housing). The core platform enables property listings, search functionality via Algolia, and direct connections between seekers and providers. Supporting services include a free Housing Advice Line and Housing Roadmap resource. For providers, subscription tiers (Premium, Growth, Essential, Basic) offer listing capabilities and an AI-powered property description tool. Specialist add-on services include Home and Living Support Coordination, Occupational Therapy assessments, and Evidence Review for NDIS applications. Additional features include Messaging Board for direct communication, Provider Directory, and consulting services for vacancy management and tenant matching.

Differentiator

Problem solved

Functional benefit

Products and services

• Housing Hub Platform Australia's trusted centralised platform for NDIS-funded and disability-friendly housing, bringing SDA, SIL, ILO and other accessible housing options together in one searchable marketplace for housing seekers, professional supporters, and housing providers nationwide.
• Seeker Profile Free profile for people with disability to see homes matched to their needs, connect directly with housing providers, save favourites, and manage their housing search in one place.
• Supporter Profile Dashboard for support coordinators and allied health professionals to coordinate housing searches for multiple clients, connect with providers, and manage client enquiries in one place.
• Provider Portal with Subscription Plans (Basic, Essential, Growth, Premium) Tiered subscription listing platform enabling NDIS housing providers to create, publish and edit up to 3-100 SDA, SIL and accessible property listings, receive enquiries, use an AI-powered property description tool, access a Messaging Board, and download listing enquiry data. Includes a 60-day free trial.
• Home and Living Support Coordination Service Expert support coordination helping NDIS participants clarify housing goals, explore options, navigate NDIS funding applications from start to finish for SDA, SIL and ILO. Billed at NDIS price guide rates with Specialist Support Coordination Level 3 at $190.54/hr, Support Coordination Level 2 at $100.14/hr, and ILO Design and Exploration at $100.14/hr.
• Occupational Therapy (OT) Service Comprehensive occupational therapy assessments, therapy plans, and high-quality reports for NDIS home and living evidence including SDA, SIL and ILO assessments. Billed at $193.99/hr under Improved Daily Living funding for NDIS participants aged 18+ in western suburbs of Melbourne.
• Evidence Review Service Expert review of NDIS Home and Living application documents before submission, providing annotated feedback, written recommendations, and optional follow-up call. Can be funded through NDIS Specialist Support Coordination or Therapy Support in the participant's plan, or paid privately.
• Housing Advice Line Free advice line about NDIS housing operating Monday-Friday 10am-4pm AEST on 1300 61 64 63, supporting callers to understand NDIS home and living options, access information about supports, and receive guidance on applying for NDIS home and living supports.
• Housing Roadmap Interactive co-designed guide mapping the stages of the NDIS housing journey with information seekers need at each step, covering Thinking About Moving, Home and Support Options, Funding/Planning/Searching, and Solving Problems. Created with funding from the NDIS Quality & Safeguards Commission through 15 months and 35+ workshops.
• Provider Services Consulting Specialist consulting services for housing providers including vacancy management, tenant matching, community engagement, stakeholder mapping, referral pathway development, NDIS legislation guidance, and viability and compatibility reviews. Delivered by Housing Hub's dedicated Provider Services team.
• Banner Advertising Targeted banner advertising placement across the Housing Hub platform reaching 115,000+ active seekers, including paid featured top-of-search placements, homepage and email newsletter features, and banner placements for providers without active vacancies.

Quantifiable outcome

• 1,600+ people supported to achieve a home and living goal
• +4 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature6 records

Partnerships

Four partnerships are on record, tiered historical, minor and core.

• Summer FoundationhistoricalStrategic or Co-development PartnerHousing Hub originated as a program of the Summer Foundation and later separated as an independent entity. The Summer Foundation continues to be referenced in resources and co-design projects, indicating an ongoing collaborative relationship in the disability housing sector.
• MableminorStrategic or Co-development PartnerHousing Hub partnered with Mable to create a three-part series about living more independently, providing information and resources to help people with disability understand their independent living options.
• AlgoliacoreTechnology or IntegrationAlgolia provides the search infrastructure powering Housing Hub's property search functionality, enabling advanced filtering by location, housing type, and accessibility features across the platform.
• Brent WoolgarminorStrategic or Co-development PartnerBrent Woolgar serves as Lead Consultant in partnership with Housing Hub's Provider Services team, delivering the Viability & Compatibility service to help providers create safer, more sustainable shared living arrangements in SDA and SIL homes.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Others

• Australian Federation of Disability Organisations: National peak body for cross-disability advocacy. Engages with policy on NDIS and disability housing matters relevant to Housing Hub's operating environment.
• Inclusion Australia: National peak body for people with intellectual disability and their families. Engages with NDIS policy and sector advocacy on disability services and housing outcomes.
• National Disability Services: Australian peak body representing disability service providers. Engages in industry advocacy and policy rather than direct service delivery; comparable in sector context.

Direct peers

• Mable: Australia's leading NDIS platform connecting participants with independent support workers. Comparable marketplace mechanics with overlapping seeker and provider segments.
• Hireup: Australian NDIS online marketplace connecting people with disability to support workers. Operates a similar two-sided platform model serving the same NDIS participant customer base.
• Better Caring: NDIS-affiliated platform connecting participants with support workers and care providers. Comparable marketplace approach targeting overlapping disability services customer base.

Broad incumbents

• Aruma: One of Australia's largest disability services providers (formerly House With No Steps), offering supported accommodation and a wide portfolio of disability services beyond marketplace focus.
• Summer Foundation: Australian disability housing research and advocacy organization; Housing Hub's historical parent before separation. Operates more broadly in policy, research and sector advocacy rather than direct marketplace services.
• Life Without Barriers: Large national NDIS provider delivering disability accommodation and support services. Operates a wide portfolio of disability programs, competing for the same provider and supporter segments.

Emerging players

• Ask Izzy: Australian directory connecting people in need with essential services including housing. Information-hub model intersects with Housing Hub's seeker-focused discovery approach, though broader in scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HousingHubAU
• LinkedInlinkedin.com/company/housinghubau

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Housing Hub