Contact Center Source
Contact Center Source is a Cairo-based outsourced BPO provider founded in 2009, serving 68+ clients across healthcare, financial, retail, and luxury verticals in five countries via a proprietary multichannel platform with phone, chat, email, social media, and AI capabilities.
- Company typePrivate
- Founded2009
- HeadquartersNasr City, Egypt
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Contact Center Source does
Contact Center Source Inc. is a privately held outsourced business process outsourcing (BPO) and contact center operator headquartered in Nasr City, Cairo, Egypt. Founded in 2009, the firm employs between 251 and 500 people and delivers customer experience services to 68 active clients that have collectively generated more than 10.6 million calls and reached more than 9.4 million end customers, with delivery spanning the United States, Canada, Australia, the UAE, and the United Kingdom.
The company operates a proprietary in-house contact center platform that supports multichannel delivery across phone, chat, email, and social media, and has expanded its capabilities to include AI-driven chatbots layered on top of human agent handling. Service delivery is anchored by a documented "Brand Care" methodology and a stated 45+ years of combined BPO experience across its operating bench. The platform and methodology are positioned to serve regulated and brand-sensitive engagements, with formal compliance credentials including ISO 27001, HIPAA, and PCI.
The business model is a fee-for-service BPO engagement model — the firm sells outsourced contact center capacity (voice and increasingly digital channels) to enterprise and mid-market clients across verticals such as luxury goods, automotive, healthcare, tourism, financial services, mortgage, insurance, sports, legal, non-profit, retail, and energy. Go-to-market is supported by named-client credibility (KAYALI, Americor Funding, USFS, TRF, Solo Sauce), industry recognition (DesignRush Top Phone Answering Services 2022), and Egypt-based labor cost arbitrage. No public funding rounds, revenue figures, or pricing have been disclosed.
Contact Center Source firmographics
Firmographics- Name
- Contact Center Source
- Legal name
- Contact Center Source
- Website
- https://contactcentersource.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Contact Center Source is a Cairo-based outsourced BPO provider founded in 2009, serving 68+ clients across healthcare, financial, retail, and luxury verticals in five countries via a proprietary multichannel platform with phone, chat, email, social media, and AI capabilities.
- Ownership category
- akta.pro rank
Contact Center Source industry classification
Industry- Product category
- Outsourced Contact Center / BPO Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- Technical Support & Helpdesk Contact Centers (BPAAAAAI), Appointment Setting, Dispatch & Scheduling Centers (BPAAAAAD), Order Management & Customer Fulfillment Support (BPAAAAAE), Billing, Payments & Account Administration Centers (BPAAAAAF)
Keywords
Where Contact Center Source is headquartered
LocationHeadquarters
- HQ city
- Nasr City
- HQ country
- Egypt
- HQ region
- Africa
Offices1 record
Markets served
Contact Center Source business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Outsourced Contact Center / BPO Services: Contact Center Source operates as a BPO (Business Process Outsourcing) provider, delivering customer service, inbound and outbound sales, technical support, debt collection, telemarketing, back office support, and social media management on behalf of client companies. Revenue is generated through long-term outsourcing contracts with enterprise clients across multiple industries. The company acts as an extension of each client's operations, with pricing structured based on history of delivering value.
- Technical Support Services: Bilingual and multilingual technical support provided to clients across various industries, integrated with client technological infrastructure and proprietary platforms.
- Outbound Telemarketing and Lead Generation: Outbound services including appointment setting, lead generation, surveys, market research, database updates, seminar registration, fundraising, and phone sales.
- Email and Live Chat Support: Email response, live chat support, and proactive chat services delivered across client brands with integrated customer care and technical support.
- Collection Reminder Services: Live and automated collection reminder services calling customers to remind them of overdue or late payments, following FTC guidelines.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Contact Center Source product offering
Product offeringCore offering
Contact Center Source provides outsourced inbound and outbound call center, customer care, technical support, sales/cross-sell, lead generation, appointment setting, live chat, email, social media, debt collection reminder, and back office support services to enterprise clients globally. Services are delivered by dedicated, brand-trained Brand Specialist teams operating from a state-of-the-art Cairo facility using an in-house Custom Integrated Unified Contact Center application with skills-based ACD, IVR, AI/chat bots, QA live monitoring, and real-time KPI reporting. The company integrates with client CRM and technical infrastructure and positions itself as an extension of the client's operations rather than a transactional vendor.
Product overview
Contact Center Source operates as an outsourced contact center solution provider offering a comprehensive suite of services built around its proprietary Integrated Unified Contact Center application. The core offerings include Customer Care, Inbound Call Center Services, Outbound Call Center Services, Sales/Cross-Sell/Upsell, Technical Support, Live Chat Support, Email Support, Appointment Setting, Collection Reminder Services, Lead Generation & Qualification, Back Office Support, and Social Media Customer Care. These services are unified by the company's in-house built contact center technology platform featuring skills-based ACD routing, IVR, QA monitoring, reporting, and expanding AI/chatbot capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Care Outsourced customer care service focused on customer engagement with brand-immersed Brand Specialists, delivering high levels of customer satisfaction and loyalty for enterprise clients.
- Inbound Call Center Services Full range of inbound services including 800 number handling, website response, catalog inquiries, and marketing campaign response to increase sales, retain customers, and create brand loyalty.
- Outbound Call Center Services Telemarketing services including appointment setting, lead generation, surveys, market research, list cleaning, database updates, seminar registration, fundraising, and phone sales.
- Sales, Cross-Sell and Upsell Services Outsourced sales team services that mirror client training, work environment, and business rules to become an extension of the client's sales strategy.
- Technical Support Bilingual and multilingual technical support specialists providing product expertise, customer relationship building, and integration with client culture and technical infrastructure.
- Live Chat Support Real-time online conversations with proactive chat capabilities including check-out error rescue, zero search-return assistance, and website visitor engagement.
- Email Support Integrated email response services scalable for customer care, queries, technical support, price quotes, order fulfillment, and pre/post-sale services.
- Appointment Setting Services B2C and B2B appointment setting services including cold calling, lead qualification, campaign management, and calendar/schedule management.
- Collection Reminder Services Live and automated collection reminder services for debt recovery including outbound IVR notifications, following FTC guidelines.
- Lead Generation & Qualification B2C and B2B lead generation and qualification services including target market identification, prospect profiling, list management, and qualified lead distribution.
- Back Office Support Administrative and back office support services to complement day-to-day business operations for enterprise clients.
- Social Media Customer Care Customer service delivered through social media platforms including Facebook and Twitter for brand confidence building through quick and effective responses.
Quantifiable outcome
- 68 active clients served across multiple industries
- +6 more outcomes
Companies that use Contact Center Source
Customer profileNamed customers6 records
Segments13 records
Ideal customer profiles2 records
Contact Center Source technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature8 records
Contact Center Source partnerships and signals
Strategic signalScale indicators5 records
Expansion highlights4 records
Contact Center Source competitors and assessment
Company assessmentDirect peers
- VXI Global Solutions: Privately-held BPO with delivery across the Philippines, China, Guatemala, and the US. Competes directly with Contact Center Source in inbound/outbound customer support, particularly for enterprise clients in healthcare, financial services, and telecom.
- Alorica: Privately-held global BPO with 100K+ employees across 16 countries, providing customer experience, sales, and technical support. Directly competes with Contact Center Source for enterprise BPO contracts, particularly in North America.
- IBEX: NASDAQ-listed BPO with delivery centers in the Philippines, Pakistan, Nicaragua, and Egypt. Competes directly with Contact Center Source in offshore customer support, sales, and digital CX, with similar mid-market enterprise focus.
- Concentrix: Major global BPO and customer experience provider with ~150 delivery centers and ~450K employees. Competes head-to-head with Contact Center Source for enterprise CX outsourcing contracts, including digitally-enabled CX and AI-augmented service delivery.
- Teleperformance: Global leader in outsourced customer experience management with omnichannel contact center operations across 90+ countries. Direct competitor to Contact Center Source in the offshore BPO segment, but with materially larger scale and broader geographic footprint.
- WNS: NYSE-listed global BPO with strong offshore delivery footprint including Egypt and South Africa. Competes directly with Contact Center Source for enterprise CX, finance & accounting, and industry-specific BPO work.
- TTEC: TTEC Holdings (formerly TeleTech) is a global CX solutions provider blending onshore, offshore, and AI-enabled digital CX. Competes directly with Contact Center Source for enterprise customer engagement, sales, and technical support outsourcing work.
- Foundever: Formed from the merger of Sitel and SYKES, Foundever is a global CX outsourcing provider with 150+ offices worldwide. Competes directly with Contact Center Source in inbound/outbound customer support and sales across multiple verticals including financial services and healthcare.
- Majorel: Global CX outsourcing provider with strong European, African, and Middle Eastern presence, including Egypt delivery. Direct competitor in the offshoring segment serving similar enterprise clients across verticals like financial services and telecom.
Emerging players
- TaskUs: NASDAQ-listed digital BPO focused on customer experience, content moderation, and trust & safety. Adjacent competitor serving similar enterprise clients with a more digitally-native delivery model, including AI-assisted agent tooling.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Contact Center Source social profiles
Digital presenceContact Center Source compliance and trust
Trust signalCompliance3 records
Contact Center Source financial estimates
Financial estimateRevenue estimate
Valuation estimate
Contact Center Source leadership team
Management profileNumber of profiles
Contact Center Source funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Contact Center Source M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Contact Center Source
What does Contact Center Source do?
Contact Center Source provides outsourced inbound and outbound call center, customer care, technical support, sales/cross-sell, lead generation, appointment setting, live chat, email, social media, debt collection reminder, and back office support services to enterprise clients globally. Services are delivered by dedicated, brand-trained Brand Specialist teams operating from a state-of-the-art Cairo facility using an in-house Custom Integrated Unified Contact Center application with skills-based ACD, IVR, AI/chat bots, QA live monitoring, and real-time KPI reporting. The company integrates with client CRM and technical infrastructure and positions itself as an extension of the client's operations rather than a transactional vendor.
Is Contact Center Source a public or private company?
Contact Center Source is a private company. It is classified as unknown and is currently operating.
When was Contact Center Source founded?
Contact Center Source was founded in 2009. It employs 251 to 500 people.
Where is Contact Center Source based?
Contact Center Source is headquartered in Nasr City, Egypt, in the Africa region.
How does Contact Center Source make money?
Five revenue lines are on record. Outsourced Contact Center / BPO Services are the primary driver. The others are technical Support Services, outbound Telemarketing and Lead Generation, email and Live Chat Support and collection Reminder Services.
Who are Contact Center Source's main competitors?
Direct peers on record are VXI Global Solutions, Alorica, IBEX, Concentrix, Teleperformance, WNS, TTEC, Foundever and Majorel. TaskUs is listed as an emerging player.
Does Contact Center Source have an API?
No public API is recorded for Contact Center Source.
What industry is Contact Center Source in?
Contact Center Source's product category is Outsourced Contact Center / BPO Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 56142 and its SIC code is 8744.