Shop & Ship
Shop & Ship is a cross-border package forwarding service, operated by Aramex, that gives individual online shoppers personalized addresses in 44+ origin countries and ships purchases to 80+ destinations worldwide.
- Company typePrivate
- Founded2000
- HeadquartersOrlando, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Shop & Ship does
Shop & Ship is an international package forwarding service that provides consumers with personalized physical mailing addresses in 44+ origin countries, enabling them to purchase goods from e-commerce stores that do not ship directly to their location, with consolidated delivery to 80+ destination countries. The service is operated by Aramex International LLC, a publicly listed global logistics company headquartered in Dubai, UAE, which provides the underlying warehouse, customs clearance, and last-mile delivery infrastructure. The platform is accessible through a web interface and native iOS/Android applications, with customers able to register, calculate rates, declare incoming packages, track shipments, claim missing items, and manage payments entirely online.
The core product is delivered through a two-tier membership model. Basic membership is free for life and includes personalized global addresses and access to supplementary services (S&S Protect shipment insurance, S&S Perfume international perfume shipping, S&S Select curated items). Flex is a premium paid tier offering up to 70% savings on international shipping, 25% discounts on add-on services, a 100g weight break, and actual-weight pricing without volumetric charges. Additional capabilities include the Aramex Locker network (14 self-service pickup locations across Dubai with 24/7 PIN or QR code access) for convenient last-mile delivery, a specialized USD 5 lithium-ion battery shipping service from USA origins to GCC destinations, and compliance with ISO 27001:2013 and PCI DSS standards for information security and payment processing.
The business model is hybrid subscription-plus-transaction. The free Basic tier drives top-of-funnel signups (1.2 million+ members since 2000), with monetization occurring through per-shipment shipping fees, premium Flex membership subscriptions (monthly, six-month, annual, lifetime billing cadences), optional shipment protection fees, and pass-through collection of customs duties and import VAT. The company pursues a direct-to-consumer, product-led growth motion via its website, mobile apps, and broad social media presence (Facebook, Instagram, Twitter/X, YouTube, TikTok), targeting individual cross-border shoppers, expat communities, and frequent international purchasers seeking access to US/UK retail assortments unavailable locally.
Shop & Ship firmographics
Firmographics- Name
- Shop & Ship
- Legal name
- Aramex International LLC
- Website
- https://shopandship.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Shop & Ship is a cross-border package forwarding service, operated by Aramex, that gives individual online shoppers personalized addresses in 44+ origin countries and ships purchases to 80+ destinations worldwide.
- Ownership category
- akta.pro rank
Shop & Ship industry classification
Industry- Product category
- International Package Forwarding & Shipping Services
- NAICS
- Freight Transportation Arrangement (488510), Couriers and Express Delivery Services (49211)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731), Retail-Catalog & Mail-Order Houses (5961)
- akta.pro primary industry
- Cross-Border E-commerce Parcel (DDP/Delivered Duty Paid) (TLAAANAD)
- akta.pro secondary industries
- International Fulfillment, Forwarding & Consolidation Services (CRAFAJAE), Cross-Border E-commerce Ocean Forwarding (DDP/DDU) (TLACABAK)
Keywords
Where Shop & Ship is headquartered
LocationHeadquarters
- HQ city
- Orlando
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Shop & Ship business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Supply Chain, Personnel, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Membership Fees: Basic membership is free (lifetime). Flex (Premium) membership offers discounted shipping rates, 25% off select services, actual weight pricing (no volumetric charges), 100g weight break, and other benefits. Subscription billing options include monthly, annual (billed annually), six months, and lifetime.
- Shipping Fees: Per-shipment fees charged based on weight, dimensions, origin, and destination. Rates vary by membership tier with Flex members receiving special/discounted rates. Base shipping calculated using rate calculator tool.
- S&S Protect Fees: Optional shipment protection fees. Basic: USD 3 per USD 100 of shipment value. Flex: USD 2 for first USD 500, then USD 2 per each additional USD 100. Packages valued under USD 100 incur no fee.
- Custom Duties and Import VAT: Collection of customs duties, import VAT, and related government charges on behalf of customers and authorities. Aramex clears customs and collects applicable fees prior to or upon delivery.
- Battery Shipping Service: Additional service charge of USD 5 per shipment for shipping lithium-ion batteries from USA. Available for UAE, Saudi Arabia, Bahrain, Kuwait, and Oman members.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Basic - Free membership with standard features |
| Subscription | Annual | Flex (Premium) - Discounted rates and exclusive benefits |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels10 records
Shop & Ship product offering
Product offeringCore offering
Shop & Ship provides international package forwarding services, giving individual consumers personalized physical mailing addresses in 44+ origin countries (including the USA, UK, China, Germany, Japan, and UAE) so they can shop from international e-commerce stores and have purchases forwarded to 80+ destinations worldwide. The service handles inbound receiving, optional storage, customs clearance, and final-mile delivery through parent company Aramex's global logistics network, supported by a Basic free membership and a Flex premium subscription that unlocks discounted shipping rates and volumetric-weight exemptions.
Product overview
Shop & Ship is an international package forwarding service operated by Aramex. The core offering provides users with personalized physical addresses in 44+ countries (USA, UK, Australia, Canada, China, Germany, Japan, UAE, and many more) enabling them to shop from global online stores and have purchases delivered to 80+ destinations worldwide. The service operates on a two-tier membership model: S&S Basic (free) provides essential forwarding services with standard rates, while S&S Flex (premium) offers 25% off special rates, a 100-gram weight break, and additional discounts on services. Supplementary offerings include S&S Protect (shipment insurance up to USD 2,500), S&S Perfume (specialized perfume shipping), and S&S Select (curated item shopping). Additional features include Aramex Locker (24/7 secure pickup locations), Package Alert (incoming shipment notifications), and Claim Packages (missing shipment assistance). The platform is accessible via website and mobile apps for iOS and Android.
Differentiator
Problem solved
Functional benefit
Brands
- S&S Protect: Shipment protection service covering loss or damage up to USD 2,500
- S&S Select
- S&S Perfume
- Flex
- Aramex Locker
Products and services
- Shop & Ship International Package Forwarding Core package forwarding service providing personalized physical mailing addresses in 44+ origin countries so individual consumers can shop from international e-commerce stores and have purchases delivered to 80+ destination countries, with customs clearance handled by Aramex.
- S&S Basic Membership Free lifetime membership tier providing access to personalized global addresses, S&S Perfume, S&S Protect, and S&S Select services on standard (pay-as-you-go) shipping rates.
- S&S Flex Premium Membership Paid premium membership offering 25% off select services, special discounted shipping rates (up to 70% savings), 100-gram weight break, actual-weight-only pricing with no volumetric charges, and discounted S&S Perfume and S&S Select. Available with monthly, six-month, annual, or lifetime billing.
- S&S Protect Optional shipment insurance covering loss or damage up to USD 2,500 in compensation. Basic plan: USD 3 per USD 100 of value; Flex plan: USD 2 for first USD 500 then USD 2 per additional USD 100; packages under USD 100 covered free.
- S&S Perfume Specialized service that enables members to shop for perfumes from different countries and have them shipped internationally to selected destinations via their S&S address.
- S&S Select Service allowing members to shop for S&S Select items from different countries and have them shipped to selected destinations using their S&S addresses.
- Aramex Locker Pickup 24/7 secure pickup solution with lockers across Dubai (14 locations including Sharjah, Motor City, Dubai Marina, Business Bay, Palm Jumeirah, and others). Customers receive a PIN or QR code to collect shipments at their convenience within 48 hours; multiple locker sizes XS to L available.
- Rate Calculator Online tool that calculates shipping rates by selecting origin country, destination country, and weight (KG or Lbs), with results varying by membership tier (Basic vs. Flex).
Companies that use Shop & Ship
Customer profileNamed customers6 records
Segments2 records
Ideal customer profiles2 records
Shop & Ship technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature10 records
Shop & Ship partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- AramexcoreShop & Ship is operated by Aramex International LLC, a global logistics and transportation company. Aramex provides the underlying shipping infrastructure, customs clearance services, warehouse facilities, and delivery network that power the Shop & Ship package forwarding service. © Aramex 2023.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Shop & Ship competitors and assessment
Company assessmentBroad incumbents
- Aramex: Parent company and global logistics incumbent providing the underlying delivery network. While not a direct competitor to Shop & Ship's consumer-facing service, Aramex competes more broadly in international shipping and freight.
- DHL Express: Global integrated logistics incumbent offering international express parcel shipping. While not a package-forwarding service, DHL competes for the same end-customer cross-border shipping spend and represents an alternative for high-volume shippers.
Direct peers
- comGateway: Singapore-based package forwarding service offering US and UK addresses with a focus on Asia-Pacific destinations. Comparable cross-border forwarding model with regional strength.
- Stackry: Package forwarding service providing a US address with free consolidation and shipping calculators. Direct competitor targeting the same international online shopper segment.
- MyUS: Direct package forwarding competitor offering personalized US addresses for international shoppers with consolidation and shipping services. Closest comparable business model to Shop & Ship in the global forwarding space.
- Shipito: US-based package forwarding service offering addresses in the US, UK, Austria, and Japan with consolidation features. Competes directly with Shop & Ship for cross-border e-commerce shoppers.
- USendGo: Package forwarding service providing US addresses for international shoppers with shipping calculator and consolidation. Directly comparable offering in the mail forwarding category.
Regional players
- Jet.id: Indonesia-focused forwarding and shipping service with similar address-based cross-border e-commerce model. Comparable business model serving a regional market.
Emerging players
- Airbox (Hong Kong): Hong Kong-based service providing personalized addresses for cross-border shoppers. Comparable forwarder model with regional Asia focus.
- Parcelled.in: India-based forwarding and consolidation service targeting Indian cross-border shoppers. Comparable business model with regional focus on a high-growth emerging market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Shop & Ship social profiles
Digital presenceShop & Ship compliance and trust
Trust signalCompliance2 records
Shop & Ship financial estimates
Financial estimateRevenue estimate
Valuation estimate
Shop & Ship leadership team
Management profileNumber of profiles
Shop & Ship funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Shop & Ship M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Shop & Ship
What does Shop & Ship do?
Shop & Ship provides international package forwarding services, giving individual consumers personalized physical mailing addresses in 44+ origin countries (including the USA, UK, China, Germany, Japan, and UAE) so they can shop from international e-commerce stores and have purchases forwarded to 80+ destinations worldwide. The service handles inbound receiving, optional storage, customs clearance, and final-mile delivery through parent company Aramex's global logistics network, supported by a Basic free membership and a Flex premium subscription that unlocks discounted shipping rates and volumetric-weight exemptions.
Is Shop & Ship a public or private company?
Shop & Ship is a private company. It is classified as corporate owned and is currently operating.
When was Shop & Ship founded?
Shop & Ship was founded in 2000. It employs 251 to 500 people.
Where is Shop & Ship based?
Shop & Ship is headquartered in Orlando, United States, in the North America region.
How does Shop & Ship make money?
Five revenue lines are on record. Membership Fees are the primary driver. The others are shipping Fees, S&S Protect Fees, custom Duties and Import VAT and battery Shipping Service.
Who are Shop & Ship's main competitors?
Broad incumbents on record are Aramex and DHL Express. Direct peers are comGateway, Stackry, MyUS, Shipito and USendGo. Jet.id is listed as a regional player. Emerging players are Airbox (Hong Kong) and Parcelled.in.
Does Shop & Ship have an API?
No public API is recorded for Shop & Ship.
What industry is Shop & Ship in?
Shop & Ship's product category is International Package Forwarding & Shipping Services. Its primary akta.pro industry code is TLAAANAD, Cross-Border E-commerce Parcel (DDP/Delivered Duty Paid), with a secondary code of CRAFAJAE, International Fulfillment, Forwarding & Consolidation Services. Its NAICS code is 488510 and its SIC code is 4731.