Rescue Vehicle Services

What Rescue Vehicle Services does

Rescue Vehicle Services Private Limited, operating under the brand RESCUE®, is a Bengaluru-based 24/7 roadside assistance company founded in 2011 by Prasanna Sivan (CEO) and Amith Pallipady (COO). The company dispatches a network of 50+ OEM-trained mechanics, specialist battery, puncture, fuel, and key recovery providers, and a fleet of custom-built flatbed tow trucks — including India's first two-wheeler flatbed tow truck — to stranded motorists across the city, advertising a 30-minute average reach time and a 98% on-spot fix rate. Its service portfolio spans puncture repair (from ₹499), battery jumpstart (from ₹599), minor mechanical/electrical repairs (from ₹499), emergency fuel delivery (from ₹399), key recovery (from ₹999), two-wheeler towing (₹899 + ₹30/km), and four-wheeler towing (₹2,599 + ₹50/km), supplemented by annual subscription roadside assistance plans.

The business operates a direct-to-consumer model with bookings via phone, WhatsApp, and a website form, alongside B2B managed services contracts as an Authorised Service Provider for major automobile OEMs and insurance companies since inception. Per-incident transaction fees, subscription plans, and OEM/insurance referral contracts together form the revenue base. Since 2011 the company claims to have assisted over 200,000 commuters and towed over 100,000 vehicles in Bengaluru, while remaining a bootstrapped, founder-owned private limited company with no disclosed institutional funding and a corporate team of ~14 staff in addition to its field network.

A digital platform extension (the RESCUE Tech Platform) is currently being teased for launch, and the company has added authorised battery provider tie-ups to handle non-resolvable battery cases. Operations remain single-city (Bengaluru only), positioning geographic expansion and productisation of the platform as the principal forward levers, though no AI/ML capabilities, patents, or external funding are disclosed in the available data.

Name

Rescue Vehicle Services

Legal name

M/s. Rescue Vehicle Services Private Limited

Website

https://getrescued.in

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Rescue Vehicle Services (RESCUE®) is a Bengaluru-based, bootstrapped 24/7 roadside assistance company founded in 2011 that dispatches 50+ OEM-trained mechanics and a fleet of custom flatbed tow trucks to handle breakdowns for individual two-wheeler and four-wheeler owners, and serves as an Authorised Service Provider for major automobile OEMs and insurers.

Ownership category

akta.pro rank

Product category

Roadside Assistance Services

NAICS

Motor Vehicle Towing (488410), Automotive Repair and Maintenance (8111)

SIC

Services-Automotive Repair, Services & Parking (7500), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Light-Duty Vehicle Mobile Repair & Roadside (Cars/Vans) (TLAKAFAA)

akta.pro secondary industries

Towing, Recovery & Vehicle Removal Services (TLAJAJAC), Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL), Accident Recovery, Winch-Out & Towing Services (Light/Heavy) (TLAKAFAH)

Keywords

• Vehicle roadside assistance
• Emergency breakdown services
• Towing services
• Puncture repair assistance
• Battery jumpstart service

Headquarters

HQ city

Bengaluru

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Others

Revenue model

1. On-Demand Service Fees: Per-incident service charges for individual breakdown assistance requests. Customers pay a base fee plus per-kilometer charges where applicable. Covers puncture repair, battery jump start, minor roadside repairs, emergency fuel delivery, key recovery, and vehicle towing.
2. Subscription Roadside Assistance Plans: Annual Roadside Assistance subscription plans offering 24/7 breakdown coverage including battery jump-starts, puncture repairs, and other services for subscribers, providing recurring revenue.
3. B2B Authorised Service Provider Contracts: Backend service provider arrangements with major automobile brands and insurance companies, providing breakdown assistance to their customers on behalf of OEM and insurance partners.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Rescue Vehicle Services provides 24/7 emergency vehicle breakdown assistance in Bengaluru, delivering on-spot puncture repair, battery jumpstart, mechanical and electrical minor repairs, emergency fuel delivery, key recovery, and professional flatbed towing for two-wheelers and four-wheelers. Services are dispatched via phone, WhatsApp, or website request and reach customers within an average of 30 minutes through a network of over 50 OEM-trained mechanics stationed across the city. The company also offers annual roadside assistance subscription plans and operates as an authorised backend service provider for major automobile and insurance brands.

Product overview

RESCUE operates as a 24/7 vehicle breakdown assistance platform offering on-demand roadside services and subscription-based roadside assistance plans. The core offering includes emergency puncture repair, battery jumpstart, minor mechanical and electrical repairs, emergency fuel delivery, key recovery, and professional flatbed towing for both two-wheelers and four-wheelers. Services are available across Bengaluru with a 30-minute response time guarantee through a network of over 50 service providers and OEM-trained mechanics.

Differentiator

Problem solved

Functional benefit

Products and services

• RESCUE 24/7 Roadside Assistance (Puncture & Flat Tyre) On-location puncture and flat tyre assistance for two-wheelers and four-wheelers in Bengaluru, delivered by OEM-trained mechanics within an average 30-minute reach. Priced per incident starting at INR 499.
• Battery Jump Start Services Dead battery jump start and authorised replacement assistance delivered at the customer's vehicle location in Bengaluru, available 24/7. Service starts at INR 599 per incident.
• Minor Roadside Repairs On-location minor mechanical and electrical repairs for stranded vehicles in Bengaluru, with chain-related repairs starting at INR 499, minor mechanical repairs and vehicle starting trouble at INR 599, and cable replacements at INR 699.
• Emergency Fuel Delivery 24/7 emergency petrol and diesel delivery to stranded motorists at their breakdown location in Bengaluru, with no extra charge beyond the market price of fuel. Service starts at INR 399.
• Key Recovery Services Vehicle lockout and key recovery assistance in Bengaluru including spare key delivery and jammed key extraction, with OEM-trained mechanics dispatched within an average 30 minutes. Service starts at INR 999.
• Two Wheeler Towing Services Custom flatbed two-wheeler towing for any bike in Bengaluru, including inter-city transport, with OEM-trained drivers and handlers. Priced at INR 899 base plus INR 30 per kilometre.
• Four Wheeler Towing Services Custom flatbed four-wheeler towing for any car in Bengaluru, including inter-city transport, with OEM-trained drivers and handlers. Priced at INR 2599 base plus INR 50 per kilometre.
• RESCUE Roadside Assistance Subscription Plans Annual subscription-based roadside assistance plans for Bengaluru vehicle owners covering 24/7 breakdown services such as battery jump-starts, puncture repairs, and towing within a 30-minute reach time, billed on an annual recurring basis.

Quantifiable outcome

• 30-minute average reach time across Bengaluru
• +4 more outcomes

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• Major Automobile Brands (OEMs)coreStrategic or Co-development Partner · 1 January 2011RESCUE operates as an Authorised Service Provider for all major automobile brands in Bengaluru, providing backend roadside assistance to their customers. This partnership began from the company's founding in 2011 and has been instrumental in establishing RESCUE as a trusted professional service provider in the city.
• Major Insurance BrandscoreStrategic or Co-development Partner · 1 January 2011RESCUE is a trusted backend service provider for major insurance companies in Bengaluru, handling breakdown assistance claims on behalf of insurance partners. This arrangement provides a steady stream of B2B referrals and reinforces RESCUE's position as a professional roadside assistance provider.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Global Assure: Indian RSA and warranty services provider (formerly associated with TVS Automobile Solutions) offering roadside assistance, extended warranty, and OEM-authorized service programs. Comparable to Rescue as a direct B2B-focused RSA competitor in India.
• Urgently: Technology-enabled roadside assistance and mobility platform connecting drivers to towing, repair, and lockout services with digital dispatch. Comparable as a digital-native RSA platform pursuing insurance and OEM partnerships — a model Rescue is moving toward with its forthcoming tech platform.
• Honk: US-based on-demand roadside assistance platform providing towing, battery jump, tire change, and lockout services via a digital dispatch network. Comparable service mix and consumer-direct GTM motion to Rescue.
• Auto Helpline: Indian roadside assistance and vehicle breakdown service provider with multi-city coverage and B2B partnerships with insurers and OEMs. Comparable service portfolio (towing, battery, fuel, lockout) and customer base to Rescue.
• India Assist: India's largest dedicated roadside assistance provider offering 24/7 breakdown services, towing, and OEM/insurance partnerships across multiple Indian cities. Directly competes with Rescue in the same Indian RSA market with a similar B2B authorized service provider model.

Emerging players

• Wrench: Tech-enabled mobile vehicle repair and roadside service platform operating in select North American markets. Comparable as a digitally dispatched mobile maintenance player targeting a similar consumer outcome to Rescue's mobile repair and roadside offering.

Broad incumbents

• RAC Motoring Services: UK roadside assistance membership organization offering 24/7 breakdown, towing, and recovery with proprietary patrol vans. Comparable as a scaled, subscription-based RSA operator with owned service fleet — the international analog of a mature Rescue-style model.
• Agero: One of North America's largest B2B roadside assistance platforms, serving insurers, OEMs, and fleet operators with a tech-enabled dispatch network. Comparable as a scaled, technology-driven RSA partner for insurance and OEM clients — analogous to where Rescue's B2B business is headed.
• AAA (American Automobile Association): North America's largest membership-based roadside assistance and travel organization with a dense service network across the US and Canada. Comparable as a scaled subscription RSA model and the benchmark for what a national subscription RSA program looks like at maturity.
• Roadside Protect (Allstate): Allstate-owned roadside assistance membership program offering towing, battery, tire, and lockout services bundled with insurance products. Comparable as an insurance-anchored RSA offering that competes for OEM and insurer partnerships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Xx.com/getrescued_in
• Facebookfacebook.com/getrescued.in
• LinkedInlinkedin.com/company/getrescued
• Instagraminstagram.com/getrescued.in

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rescue Vehicle Services