Hendriks

What Hendriks does

Hendriks NV, headquartered in Lommel, Belgium, and founded in 1987, operates what it describes as the largest specialized passenger transport network in Belgium serving mobility-impaired individuals. The company runs a portfolio of coordinated transport services from five regional offices spanning Flemish Brabant (Melsbroek), Limburg (Lommel), East/West Flanders (Gent), Antwerp (Wilrijk), and Wallonia/Hainaut (Jumet). Its core offerings include: door-to-door wheelchair-accessible passenger transport (Personenvervoer) using vehicles equipped with lowered entry steps, handrails, automatic wheelchair lifts, and floor anchoring systems; non-emergency lying patient transport via subsidiary H-Ambu (established December 2014, operating 7 ambulances of which 3 are equipped as klinimobiel mobile clinical units); free PRM assistance at Brussels Airport for passengers with reduced mobility; airline crew transfers between aircraft and hotels; medical material transport (specimens, tissues, pharmaceuticals, isotopes, documents) conducted through the IHcT joint venture alongside Rode Kruis Vlaanderen, UZ Gent, and UZ Leuven; and Flexbus service under the Hoppin mobility framework on behalf of De Lijn from January 2024.

The company operates a relatively traditional technology stack: a fleet-wide track-and-trace system with on-board computers tied to regional dispatch centers, a tailor-made planning program, and an H-Ambu dispatch system that automatically alerts customers of delays exceeding 30 minutes. Vehicles are standardized and replaced after a maximum of six years. The corporate group consists of multiple Belgian NV and bvba entities (Taxi Hendriks nv, Taxi Hendriks Overpelt nv, Taxi Hendriks Gent nv, Taxi Hendriks Antwerpen nv, Hendriks Autocars nv, H-Ambu bvba).

Hendriks makes money through two principal commercial models: (i) per-ride transaction fees charged to individual customers (priced by kilometers and duration, with fixed tariffs in urban agglomerations Antwerp/Brussels/Ghent), and (ii) contract-based pricing for institutional clients — hospitals, rehabilitation centers, mutualities, care homes, municipal offices, and OCMWs — with direct settlement against health insurance funds where applicable. Additional revenue comes from the Hoppin/Flexbus managed service, Brussels Airport PRM assistance, airline crew transfer, and medical material logistics. Payments can flow through PAB (personal assistance budget), government-approved service vouchers (dienstencheques), or invoice. No revenue figure or pricing is publicly disclosed, and ownership is private with no venture or private equity involvement referenced.

Name

Hendriks

Legal name

Taxi Hendriks nv

Website

https://hendriks.be

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

101–250 employees

Short description

Hendriks NV operates Belgium's largest specialized passenger transport network for mobility-impaired individuals, providing wheelchair-accessible rides, non-emergency ambulance transport via subsidiary H-Ambu, medical material logistics through the IHcT joint venture, airline crew transfers, Brussels Airport PRM assistance, and Flexbus services under Hoppin.

Ownership category

akta.pro rank

Product category

Specialized Accessible Passenger Transportation

NAICS

Special Needs Transportation (485991), Bus and Other Motor Vehicle Transit Systems (485113), Support Activities for Transportation (488)

SIC

Transportation Services (4700), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC)

akta.pro secondary industries

Medical / Assisted Transport (Non-Emergency) (THADAEAJ), Transportation & Errands (Non-Emergency) (HLADAGAF), Coach & Bus Charter Fleet Rental (With/Without Driver) (TLABADAE)

Keywords

• Wheelchair accessible transport
• Non-emergency patient transport
• Medical material logistics
• Airport PRM assistance
• Crew transfer services

Headquarters

HQ city

Lommel

HQ country

Belgium

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Passenger Transport Services: Transportation services for mobility-impaired individuals, billed per ride based on kilometers and duration. Fixed prices apply in urban areas like Antwerp, Brussels, and Ghent. Payment accepted via PAB (personal assistance budget), service vouchers, or invoice.
2. Patient Transport (H-Ambu): Non-emergency patient transport with ambulances. Patients pay per ride, with health insurance funds and hospitalization insurance covering costs in many cases.
3. Crew Transfer Services: Transfer services for airline crew between aircraft and hotels, performed on behalf of various airlines.
4. Medical Material Transport: Transport of medical materials (samples, tissues, pharmaceutical products, isotopes, documents, clinical studies) between healthcare institutions through the IHcT joint venture.
5. Airport Assistance (PRM): Free assistance service for mobility-impaired passengers at Brussels Airport, from parking to aircraft seat and back.
6. Flexbus / Hoppin Vervoer op maat: Flexible transport service operating as Flexbus of De Lijn in Flemish regions, organized by Hoppin mobility center. Hendriks handles operational execution.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels1 record

Core offering

Hendriks is a specialized Belgian transport company providing wheelchair-accessible passenger transport for mobility-impaired individuals, non-emergency lying patient transport via its H-Ambu subsidiary, Brussels Airport PRM assistance, airline crew transfer services, medical material transport through the IHcT joint venture with Rode Kruis Vlaanderen, UZ Gent and UZ Leuven, and Flexbus public transport services via the Hoppin platform. Services are delivered from five regional offices using a wheelchair-accessible fleet with onboard tracking, and customers include both individual riders and institutional clients such as hospitals, rehabilitation centers, mutualities, care homes, and municipalities.

Product overview

Hendriks NV is a specialized transportation company operating as the largest provider in the passenger transport sector for people with reduced mobility in Belgium. The company offers a portfolio of coordinated transport services under its own brand alongside subsidiary H-Ambu for ambulance transport. Core offerings include door-to-door passenger transport for mobility-impaired individuals (Personenvervoer), non-emergency lying patient transport via H-Ambu, airport assistance at Brussels Airport for passengers with reduced mobility, airline crew transfer services, and medical material transport through the IHcT joint venture. A newer service, Vervoer op Maat (Flexbus), provides Hoppin-organized flexible transit in Flemish regions. All vehicles feature wheelchair accessibility with lifts, handrails, and climate control, connected via board computers to central dispatching. The company holds a government-issued individual paid passenger transport license and serves both private individuals and institutional clients including hospitals, rehabilitation centers, mutualities, and municipalities, with operations across five regional offices in Melsbroek, Lommel, Gent, Wilrijk, and Jumet.

Differentiator

Problem solved

Functional benefit

Brands

• H-Ambu: Non-emergency patient transport service with ambulances and klinimobiel vehicles, providing lying transport with ambulance personnel accompaniment.

Products and services

• Personenvervoer (Passenger Transport for Mobility-Impaired) Specialized door-to-door transport service for people with reduced mobility, providing rides to private appointments, medical consultations, hospitals, rehabilitation centers, dialysis, and other destinations using wheelchair-accessible vehicles equipped with lowered entry steps, handrails, and automatic wheelchair lifts. Serves both individual riders and institutional clients.
• H-Ambu (Non-Emergency Patient Transport) Non-emergency lying patient transport service with stretcher and two trained ambulance personnel accompanying each patient, including 3 klinimobiel vehicles equipped with medical equipment (ergonomic stretchers, monitors, oxygen, vacuum mattresses, etc.). Operates 7 ambulances across East Flanders and Limburg with dispatching via board computers that alert clients of delays exceeding 30 minutes.
• Assistentie op Brussels Airport (PRM Airport Assistance) Free escort service for passengers with reduced mobility (PRM/PBM) at Brussels Airport, providing assistance from parking to aircraft seat and back, including support at check-in, the Special Assistance Welcome Desk, and PRM help points throughout the terminal. Passengers must request assistance via their airline or travel agent at least 48 hours before flight.
• Crew Transfer Service Punctual, safe, and professional transfer of airline flight crew members between aircraft and hotels, performed on behalf of various airlines to ensure on-time flight operations.
• Vervoer Medisch Materiaal / IHcT (Medical Material Transport) Transport of medical materials including specimens, tissues, pharmaceutical products, isotopes, documents, and clinical study materials between healthcare institutions, delivered through the IHcT (Inter Healthcare Transport) joint venture where Hendriks serves as operational executor alongside Rode Kruis Vlaanderen, UZ Gent, and UZ Leuven.
• Vervoer op Maat / Flexbus (Hoppin) Flexible on-demand transport service (Flexbus) operated on behalf of De Lijn in multiple Flemish transport regions, organized by the Hoppin mobility center. Supplements regular tram and bus routes in areas with fewer travelers; reservations made via the Hoppin app or call center.

Quantifiable outcome

• 7 ambulances operated by H-Ambu subsidiary with 3 equipped as klinimobiel (mobile clinical units)
• +3 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core.

• De Lijn / HoppincoreStrategic or Co-development Partner · 6 January 2024Hendriks operates as executor of Flexbus (Vervoer op maat) in multiple Flemish transport regions, commissioned by De Lijn and organized through Hoppin mobility center. This 'customized transport' supplements regular tram and bus services.
• IHcT (Inter Healthcare Transport)coreStrategic or Co-development PartnerJoint venture partnership where Hendriks serves as operational executor for medical transport services. IHcT partners include Rode Kruis Vlaanderen, UZ Gent, and UZ Leuven. The initiative aims to organize transports between healthcare institutions more efficiently, with higher quality, and at lower cost. Services include transport of samples, tissues, pharmaceutical products, isotopes, documents, and clinical studies.
• Rode Kruis Vlaanderen (Belgian Red Cross)coreStrategic or Co-development PartnerPartner in IHcT joint venture for medical transport between healthcare institutions.
• UZ Gent (Ghent University Hospital)coreStrategic or Co-development PartnerPartner in IHcT joint venture for medical transport between healthcare institutions.
• UZ Leuven (Leuven University Hospital)coreStrategic or Co-development PartnerPartner in IHcT joint venture for medical transport between healthcare institutions.
• Various AirlinescoreChannel Partner/ Reseller/ DistributorHendriks provides crew transfer services for various airlines, ensuring punctual, safe, and professional transfer of flight crew between aircraft and hotels.
• Brussels AirportcoreStrategic or Co-development PartnerHendriks provides PRM (Passengers with Reduced Mobility) assistance at Brussels Airport, escorting mobility-impaired passengers from parking to aircraft seat and back. This is a free service for people with mobility handicaps.

Scale indicators4 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Europ Assistance (Generali Group): Global assistance company providing airport PRM services, medical repatriation, and mobility assistance. Direct comparable to Hendriks on the Brussels Airport PRM and medical transport lines, though operating at much larger international scale.
• MTM Inc. US-based non-emergency medical transportation broker and operator managing rides for health plan and government agency members. Comparable to Hendriks' H-Ambu/patient transport line in coordinating specialized rides for mobility-impaired populations under institutional contracts.

Broad incumbents

• Keolis: French-headquartered global public transit operator owned by SNCF, providing bus, tram, and on-demand mobility including accessibility services. Comparable as a large-scale operator of regulated public and on-demand transport with government contracts, overlapping with Hendriks' Flexbus/De Lijn work.
• Transdev: Major French-headquartered global multi-modal transit operator that runs bus, paratransit, and on-demand mobility services including accessibility-focused transport. Comparable as a public-transit contract operator with PRM/special-needs offerings, but operating at significantly larger scale across many geographies.
• Modivcare Inc. US-listed non-emergency medical transportation (NEMT) and personal care platform serving Medicaid and Medicare members. Comparable business model to Hendriks' H-Ambu and Personenvervoer, combining brokerage and fleet-based NEMT, though operating in a different regulatory and geographic market.
• Falck A/S: Large Danish-headquartered European operator of ambulance, patient transport, and emergency services across multiple countries. Directly comparable as a non-emergency patient transport and ambulance provider with government-licensed operations, though materially larger and geographically broader than Hendriks.

Others

• Rode Kruis Vlaanderen (Flemish Red Cross): Partner of Hendriks in the IHcT medical transport joint venture; also operates ambulance and patient transport services in Flanders. Comparable as a Belgian non-emergency and emergency medical transport provider, but also a strategic partner rather than pure competitor.

Regional players

• Medic Trans Belgium / MediTrans: Belgian non-emergency medical transport operator providing lying and seated patient transport across Belgium. Direct comparable to Hendriks' H-Ambu service in the same country and regulatory framework, though smaller in scale and geographic reach.
• Touring (Royal Automobile Club of Belgium): Belgian mobility and assistance organization providing roadside help, driver services, and member benefits. Comparable as a Belgian mobility services player, though its services are generalist rather than specialized in wheelchair/medical transport.
• VAB ( Vlaamse Automobilistenbond): Belgian mobility assistance and roadside services organization active in Flanders. Regionally comparable to Hendriks as a Belgian mobility services provider, though focused on roadside assistance rather than wheelchair/specialized transport.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hendriks