Monmouth Telecom
Monmouth Telecom is a privately held NJ-based telecommunications carrier offering Hosted PBX, VoIP, SIP Trunks, business internet, managed IT, and data center services to small and mid-sized businesses across the U.S., with proprietary AI call-summary and E911 alerting add-ons.
- Company typePrivate
- Founded1995
- HeadquartersRed Bank, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Monmouth Telecom does
Monmouth Telecom is a privately held, New Jersey-based telecommunications carrier founded in 1995 (as an Internet Service Provider and converted to a telephone company in 2000) that sells cloud-based voice, data, and managed IT services to small and mid-sized businesses with nationwide Hosted PBX coverage and a primary infrastructure footprint concentrated in NJ. Its core product is a Hosted PBX / Virtual PBX cloud phone system built on Asterisk/Sangoma VoIP, supported by a geographically distributed VoIP server cluster with Gluster-based redundant storage and three-node fault tolerance, and delivered with dedicated in-house engineering and U.S.-based support staff.
The commercial offering bundles subscription Hosted PBX, Business VoIP, SIP Trunks, Business Internet (Fiber up to 1 Gbps, T1, MPLS VPN, cable failover), Data Center/Co-location, Managed IT, and VoIP hardware (Fanvil, Yealink), priced on a quote-based monthly recurring basis with legacy line services on published six-second billing increments and a $50 monthly minimum. Distribution runs through direct sales (877-MONMOUTH, [email protected]), inside sales tied to the customer service line, and a Partner Agent Program launched in July 2024 for channel resellers. Customer segmentation is hybrid: SMB as the primary horizontal segment, with verticalized offerings in law firms (EZ Law Legal CRM, launched 2019) and financial services (Redtail Technology integration), plus multi-location businesses served via Hosted Firewall, MPLS, and T1 services.
More recent product motion has shifted toward interoperability and AI — Microsoft Teams Direct Routing integration (April 2021), Custom E911 multi-channel alerting (December 2023), AI Recap for phone and Zoom call summarization (February 2025), and ongoing device ecosystem expansion via Fanvil/Yealink tutorial content through March 2025. CRM integrations span Salesforce, Redtail, and Job Diva, enabling screenpops, click-to-dial, and automatic call logging. Revenue is undisclosed; the firm is bootstrapped with no parent, no venture or PE funding on record, and an estimated 101–250 employees.
Monmouth Telecom firmographics
Firmographics- Name
- Monmouth Telecom
- Legal name
- Monmouth Telecom Incorporated
- Website
- https://monmouth.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Monmouth Telecom is a privately held NJ-based telecommunications carrier offering Hosted PBX, VoIP, SIP Trunks, business internet, managed IT, and data center services to small and mid-sized businesses across the U.S., with proprietary AI call-summary and E911 alerting add-ons.
- Ownership category
- akta.pro rank
Monmouth Telecom industry classification
Industry- Product category
- Business Telecommunications Services
- NAICS
- All Other Telecommunications (5178)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Monmouth Telecom is headquartered
LocationHeadquarters
- HQ city
- Red Bank
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Monmouth Telecom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Hosted PBX / Virtual PBX Services: Monthly subscription for cloud-based business phone system with various features including voicemail, call recording, call queuing, IVR, and extensions.
- Business VoIP Phone Service: Voice over IP services supporting Hosted PBX and SIP Trunks for business communications.
- Business Internet Service: Internet connectivity services up to 1 Gigabit per second including Fiber Internet, T1 Services, MPLS VPN, and cable failover options.
- Managed IT Services: Security, help desk support, network design, and co-management services for businesses.
- Data Center / Co-location Services: Small enterprise co-location services providing high bandwidth connectivity with access to multiple IXC and data carriers, redundant power, cooling, and 24x7 monitoring.
- VoIP Hardware Sales: Sale of VoIP phones including Fanvil and Yealink devices for use with Hosted PBX service.
- SIP Trunks: SIP trunking services allowing businesses to receive local and long distance phone service over their internet connection.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Legacy Individual Telephone Lines |
| Subscription | Monthly | Hosted PBX / Virtual PBX |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels8 records
Monmouth Telecom product offering
Product offeringCore offering
Monmouth Telecom provides cloud-based Hosted PBX / Virtual PBX business phone systems along with Business VoIP, SIP Trunks, business internet (fiber, T1, MPLS VPN), data center co-location, and managed IT services for small and mid-sized businesses. The company also offers vertical-specific software such as EZ Law Legal CRM and AI-powered tools like AI Recap for automated call summarization across phone and Zoom.
Product overview
Monmouth Telecom is a New Jersey-based telecommunications provider offering a comprehensive suite of voice and data services. The core product is the Hosted PBX / Virtual PBX cloud phone system, which serves as the central platform enabling business communications. This core platform is complemented by Business VoIP Phone Service and SIP Trunks for voice connectivity, while data services include Business Internet Service, Fiber Internet, T1 Service, MPLS VPN, and Data Center/Co-location offerings. Additional value-added services include Managed IT Services, Security Solutions, Managed Router Support, and Email services. The company has recently expanded into AI-powered tools with AI Recap for call summarization. Specialized vertical solutions include EZ Law Legal CRM Software for law firms. The mobile application extends Hosted PBX functionality to iOS and Android devices, while Click-to-Dial and CRM integrations with Salesforce, Redtail, and Job Diva enhance workflow productivity. Voice services encompass local/regional, long distance, toll-free, and operator services, with integrated voice and data solutions providing bundled connectivity options.
Differentiator
Problem solved
Functional benefit
Products and services
- Hosted PBX / Virtual PBX Cloud-based business phone system offering unlimited scalability with complete voice services including call management, voicemail, conferencing, call recording, call queuing, IVR, and integration with Microsoft Teams. Designed for businesses needing a reliable, scalable alternative to on-premise PBX systems.
- Business VoIP Phone Service
Quantifiable outcome
- Internet speeds up to 1 Gigabit per second available for business connectivity
- +1 more outcomes
Companies that use Monmouth Telecom
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles5 records
Monmouth Telecom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability4 records
Feature7 records
Monmouth Telecom partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- ADTRANcoreADTRAN provides broadband, optical, Ethernet, UC, router, switch, and wireless solutions that contribute to Monmouth Telecom's network infrastructure.
- AsteriskcoreAsterisk provides IP PBX, VoIP gateway, IVR and open source communications technology that underlies parts of Monmouth Telecom's VoIP infrastructure.
- SangomacoreSangoma provides innovation in IP communications, contributing to Monmouth Telecom's VoIP and telephony solutions.
- Carrier Access, Inc.coreCarrier Access provides network infrastructure design, implementation, and operations expertise for telecommunications networks.
- Redtail TechnologycoreRedtail Technology provides financial CRM software that integrates with Monmouth Telecom's Hosted PBX for screen pops, click-to-dial, and automatic note logging.
- Gluster (Red Hat)coreGluster (acquired by Red Hat) provides open source distributed file system for highly available storage infrastructure supporting call recording and scalable storage needs.
- SalesforcecoreSalesforce integration with Hosted PBX for CRM screen pops, click-to-dial functionality, and automatic call logging.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Monmouth Telecom competitors and assessment
Company assessmentDirect peers
- Vonage: Cloud communications provider with UCaaS/Hosted PBX offerings (now under Ericsson) — competing directly in cloud business telephony and SIP trunking.
- Ooma: Public communications provider serving SMB and consumers with hosted VoIP and PBX services — comparable product offering and customer base.
- Nextiva: Private UCaaS provider focused on SMB communications, offering cloud PBX, voice, and contact center — closely comparable business model and customer segment.
- RingCentral: Public UCaaS leader offering cloud PBX, voice, and contact center to SMB and mid-market — direct competitor in the same Hosted PBX category serving similar business customers.
- Dialpad: AI-native UCaaS provider offering cloud PBX and voice with embedded AI features (call summaries, transcription) — directly comparable product with similar AI Recap-style functionality.
- 8x8: Public UCaaS provider with Hosted PBX, voice, and contact center for SMB and mid-market — directly comparable product mix and target customer segments.
Broad incumbents
- Zoom (Zoom Phone): Zoom Phone offers cloud PBX functionality within the broader Zoom collaboration platform — broad incumbent with overlapping voice features and AI summarization capabilities.
- Mitel: Established business communications vendor offering cloud and hybrid PBX solutions — comparable voice/UC product set serving similar mid-market and SMB customers.
- Cisco Webex Calling: Cisco's cloud calling offering competes for the same Hosted PBX replacement deals, typically in larger enterprises and as part of Cisco's broader collaboration portfolio.
- Microsoft Teams Phone: Native voice offering within Microsoft Teams — broad incumbent that bundles UC voice into a dominant collaboration suite and competes for the same PBX replacement budget.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Monmouth Telecom social profiles
Digital presenceMonmouth Telecom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Monmouth Telecom leadership team
Management profileNumber of profiles
Monmouth Telecom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Monmouth Telecom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Monmouth Telecom
What does Monmouth Telecom do?
Monmouth Telecom provides cloud-based Hosted PBX / Virtual PBX business phone systems along with Business VoIP, SIP Trunks, business internet (fiber, T1, MPLS VPN), data center co-location, and managed IT services for small and mid-sized businesses. The company also offers vertical-specific software such as EZ Law Legal CRM and AI-powered tools like AI Recap for automated call summarization across phone and Zoom.
Is Monmouth Telecom a public or private company?
Monmouth Telecom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Monmouth Telecom founded?
Monmouth Telecom was founded in 1995. It employs 101 to 250 people.
Where is Monmouth Telecom based?
Monmouth Telecom is headquartered in Red Bank, United States, in the North America region.
How does Monmouth Telecom make money?
Seven revenue lines are on record. Hosted PBX / Virtual PBX Services are the primary driver. The others are business VoIP Phone Service, business Internet Service, managed IT Services, data Center / Co-location Services, voIP Hardware Sales and SIP Trunks.
Who are Monmouth Telecom's main competitors?
Direct peers on record are Vonage, Ooma, Nextiva, RingCentral, Dialpad and 8x8. Broad incumbents are Zoom (Zoom Phone), Mitel, Cisco Webex Calling and Microsoft Teams Phone.
Does Monmouth Telecom have an API?
No public API is recorded for Monmouth Telecom.
What industry is Monmouth Telecom in?
Monmouth Telecom's product category is Business Telecommunications Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 5178 and its SIC code is 7385.