Collections USA
Collections USA is a licensed, bonded, and insured debt collection agency headquartered in Glendale, Arizona, founded in 1989. It provides contingency- and fee-based accounts receivable management to property management, medical, commercial, retail, and dental clients across Arizona using a Client Portal and HIPAA-compliant medical collections workflows.
- Company typePrivate
- Founded1989
- HeadquartersGlendale, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Collections USA does
Collections U.S.A., INC (dba Collections USA / CUSA) is a privately held, licensed, bonded, and insured debt collection agency founded in 1989 and headquartered in Glendale, Arizona. The company provides contingency- and fee-based accounts receivable management and third-party debt recovery services to B2B clients in Arizona, operating from a single location with 11-50 employees. Its served verticals are property management (past-due rents, post-judgment garnishments, and debtors' exams), medical/healthcare (HIPAA-compliant AR recovery with representatives trained in benefits and co-pays), commercial/retail, and dental.
The core product is a unified debt collection service backed by three proprietary workflow systems: a Virtual Collector for 24/7 self-service account management, a Virtual Negotiator that allows consumers to select preferred communication channels for resolution, and a secure Client Portal (payportal.collectionsusa.net) for assignment creation, payment reporting, documentation, and reporting. A Quick Pay service (mypayrazr.com) and a Text/SMS-and-email opt-in communication layer extend the consumer-facing channels beyond phone and U.S. Mail. Campaigns are configured per client using factors such as account age, dollar amount, demographics, client-offered settlements, and revenue cycle needs. Medical collections rely on HIPAA-compliant electronic reporting and custom file transfer.
The business model is transaction-fee-based debt collection: the company earns contingency commissions on amounts recovered from debtors on behalf of client creditors. Go-to-market is sales-led inside sales targeting SMB and mid-market clients in Arizona (Property Management, Medical, Commercial/Retail, Dental) via the company website, SEO, and toll-free phone numbers, with self-service portal access for existing clients. Pricing is not publicly disclosed and is structured via custom campaign design. The company holds no disclosed institutional investors, has made no acquisitions, and operates exclusively within Arizona — a concentrated geographic footprint that, combined with a 33-year operating history, characterizes it as a stable regional specialist rather than a scaling platform.
Collections USA firmographics
Firmographics- Name
- Collections USA
- Legal name
- Collections U.S.A., INC
- Website
- https://collectionsusa.net
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Collections USA is a licensed, bonded, and insured debt collection agency headquartered in Glendale, Arizona, founded in 1989. It provides contingency- and fee-based accounts receivable management to property management, medical, commercial, retail, and dental clients across Arizona using a Client Portal and HIPAA-compliant medical collections workflows.
- Ownership category
- akta.pro rank
Collections USA industry classification
Industry- Product category
- Debt Collection Services
- NAICS
- Collection Agencies (56144)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320)
- akta.pro primary industry
- Third-Party Collection Agencies (Consumer) (FSAKAJAB)
- akta.pro secondary industries
- Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery) (BPAAAEAH), Specialty & Regulated Collections (Medical, Student Loan, Government, HOA) (BPAAAEAJ), Legal Collections & Litigation Support (Judgments, Garnishments) (FSAKAJAD)
Keywords
Where Collections USA is headquartered
LocationHeadquarters
- HQ city
- Glendale
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Collections USA business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Debt Collection Services: Contingency-based or fee-based debt collection services for accounts receivable management. The company collects payments from debtors on behalf of clients, with campaigns driven by factors including age of account, dollar amount, and demographics.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Collections USA product offering
Product offeringCore offering
Collections USA is a licensed, bonded, and insured debt collection agency that recovers overdue consumer debts on behalf of business clients. It provides contingency-based and fee-based accounts receivable management across property management, medical, dental, retail, and commercial verticals, supported by custom-built collection campaigns, a HIPAA-compliant medical billing system, and technology tools including a Virtual Collector, Virtual Negotiator, and secure Client Portal.
Product overview
Collections U.S.A., INC operates as a licensed, bonded, and insured debt collection agency headquartered in Glendale, Arizona. Founded in 1989, the company provides a unified debt collection and accounts receivable (AR) management service offering. The core product portfolio includes debt collection services for multiple industries (property management, medical, retail, dental, commercial), supported by a Client Portal platform for account management, Quick Pay for online payments, Text/SMS communication services, and specialized services for medical and property management collections. The company emphasizes its use of modern collection technology including automated contact, virtual collector, and virtual negotiator tools, all integrated through client-specific campaigns driven by factors such as account age, dollar amount, demographics, and client-offered settlements.
Differentiator
Problem solved
Functional benefit
Companies that use Collections USA
Customer profileSegments4 records
Ideal customer profiles4 records
Collections USA technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Collections USA partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights3 records
Collections USA competitors and assessment
Company assessmentDirect peers
- IC System: Mid-size third-party debt collection agency serving healthcare, retail, financial services, and government creditors across the U.S. Highly comparable to Collections USA in offering multi-vertical consumer and commercial collections with a technology-enabled, compliance-focused approach.
- Williams & Fudge: Third-party collection agency serving higher education, healthcare, government, and commercial clients. Comparable to Collections USA in B2B contingency model and multi-vertical exposure, including post-judgment recovery services.
- Diversified Adjustment Service, Inc. Outsourced BPO and debt collection agency serving healthcare, retail, and financial services with omnichannel contact. Comparable to Collections USA in contingency-based, multi-vertical consumer collections and self-service client portal capability.
- Coast Professional, Inc. Debt collection agency focused on student loan, healthcare, and commercial recovery with multi-channel consumer contact. Comparable to Collections USA in regulated, multi-vertical consumer collections and commitment to consumer-friendly communication options.
- Brown & Joseph (MNET Financial): Accounts receivable management firm serving healthcare and commercial creditors with first- and third-party collections. Comparable to Collections USA in medical AR focus, HIPAA-aware processes, and custom client campaigns.
- AFNI (American First Finance): Large third-party collection agency operating contact centers across multiple verticals including telecom, financial services, and healthcare. Comparable to Collections USA in B2B collections and multi-channel consumer contact, but at materially greater scale.
- Transworld Systems (Convergent Healthcare/Convergent): National third-party collection agency with strong healthcare and commercial verticals, providing contingency and first-party recovery. Comparable to Collections USA in healthcare AR focus and contingency-based B2B collections model, but at significantly greater scale.
Broad incumbents
- EOS Solutions (EOS Group): International debt collection and receivables management group serving financial institutions, telecoms, and utilities. Comparable to Collections USA in contingency-based third-party recovery and consumer-centric philosophy, but with global reach and broader portfolio.
Regional players
- National Credit Services, Inc. Debt collection agency serving commercial and consumer creditors, primarily across the Midwest. Comparable to Collections USA in third-party B2B collections model and multi-vertical exposure, but with a different geographic focus.
- Southwest Recovery Services: Regional debt collection and accounts receivable management firm with strong presence in the Southwestern U.S. Closest geographic and scale peer to Collections USA, with similar multi-vertical and property management focus in overlapping states.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Collections USA social profiles
Digital presenceCollections USA compliance and trust
Trust signalCompliance1 record
Collections USA financial estimates
Financial estimateRevenue estimate
Valuation estimate
Collections USA leadership team
Management profileNumber of profiles
Profiles1 record
Collections USA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Collections USA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Collections USA
What does Collections USA do?
Collections USA is a licensed, bonded, and insured debt collection agency that recovers overdue consumer debts on behalf of business clients. It provides contingency-based and fee-based accounts receivable management across property management, medical, dental, retail, and commercial verticals, supported by custom-built collection campaigns, a HIPAA-compliant medical billing system, and technology tools including a Virtual Collector, Virtual Negotiator, and secure Client Portal.
Is Collections USA a public or private company?
Collections USA is a private company. It is classified as unknown and is currently operating.
When was Collections USA founded?
Collections USA was founded in 1989. It employs 11 to 50 people.
Where is Collections USA based?
Collections USA is headquartered in Glendale, United States, in the North America region.
How does Collections USA make money?
One revenue line is on record: debt Collection Services.
Who are Collections USA's main competitors?
Direct peers on record are IC System, Williams & Fudge, Diversified Adjustment Service, Inc., Coast Professional, Inc., Brown & Joseph (MNET Financial), AFNI (American First Finance) and Transworld Systems (Convergent Healthcare/Convergent). EOS Solutions (EOS Group) is listed as a broad incumbent. Regional players are National Credit Services, Inc. and Southwest Recovery Services.
Does Collections USA have an API?
No public API is recorded for Collections USA.
What industry is Collections USA in?
Collections USA's product category is Debt Collection Services. Its primary akta.pro industry code is FSAKAJAB, Third-Party Collection Agencies (Consumer), with a secondary code of BPAAAEAH, Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery). Its NAICS code is 56144 and its SIC code is 7320.