What Sanvartis does

Sanvartis GmbH is a Duisburg-headquartered, Germany-based omnichannel healthcare communication and BPO provider founded in 1999 (originally as GesundheitsScout24) and rebranded in 2005. Since 2022 it has operated as a subsidiary of Medperion Unternehmensgruppe, alongside Careforce, Medperion Services, and A&O Gesundheit. The company employs 400+ medically trained staff, draws on a network of 1,400+ healthcare specialists and 350+ freelance field representatives (FLEXX Force), and serves the D-A-CH region (Germany, Austria, Switzerland) from offices in Duisburg, Cologne, and Berlin.

Sanvartis monetizes a portfolio of seven integrated service lines aimed at pharmaceutical companies, healthcare providers, statutory and private health insurers, pharmacies, and medical technology firms. Sales Service delivers remote eRep, multi-channel HCP engagement, vacancy bridging, and rare-disease patient finding; Patient Services runs 360° patient support programs across 30+ indications using health coaches, mobile nurses, and digital touchpoints; Helplines provide 24/7 medical information and adverse-event (UAW) intake; Digital Services layer AI-powered chat/voice bots, speech analytics, and a CSM platform over the human channels; Customer Services offer outsourced 1st-level support and CRM-integrated ticket handling; Consulting delivers strategic and operational advisory informed by 1,000+ completed projects; and FLEXX Force supplies on-demand pharmacy training, physician visits, and market-penetration campaigns. The technology stack combines proprietary platform capabilities (CSM, real-time reporting dashboards) with AI-assisted personalization, speech analytics, and an algorithm-driven AE-screening process that has been in place since 2009. Quality is anchored in ISO/IEC 27001:2022, ISO 9001:2015, and ISO 18295-1 certifications, together with §75 AMG and §83 MPDG compliance and an exclusive Pharma Deutschland e.V. partnership for certified 24/7 adverse-event reporting. Revenue is generated through project-based and retainer managed-services contracts with enterprise clients, with no public pricing disclosure.

Name

Sanvartis

Legal name

Sanvartis GmbH

Website

https://sanvartis.de

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

Sanvartis is a Duisburg-headquartered, D-A-CH-focused omnichannel healthcare communication and BPO provider (part of Medperion Group) delivering eRep sales, patient support programs, 24/7 MedInfo and adverse-event reporting, AI-augmented digital services, and a freelance field sales network to pharmaceutical, insurer, and medtech clients.

Ownership category

akta.pro rank

Product category

Healthcare Communication Services

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Patient Support Programs & Device/Vaccine Vigilance (PSP/PSUR support) (HLAGALAK)

Keywords

• Healthcare communication services
• Patient support programs
• Pharmaceutical sales support
• Medical information helplines
• Adverse event reporting

Headquarters

HQ city

Duisburg

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. B2B Healthcare Communication Services: Sanvartis provides multi-channel communication services to pharmaceutical companies, healthcare providers, insurance companies, and pharmacies. Services include sales services, patient services, helplines, digital services, consulting, and flexible field sales (FLEXX Force). Revenue is generated through project-based managed services contracts, typically on a per-project or retainer basis for enterprise clients.
2. Consulting Services: Strategic consulting for healthcare market companies including service structure optimization, digital transformation, and implementation support. Consulting projects end with actionable recommendations and often include operational implementation support.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

Sanvartis is a B2B multi-channel healthcare communication service provider delivering end-to-end sales support, patient support programs (PSPs), 24/7 medical information helplines, adverse-event (UAW) reporting, customer service, consulting, and flexible freelance field-sales (FLEXX Force) for pharmaceutical, healthcare-provider, health-insurance, pharmacy, and med-tech clients across the D-A-CH region. Services are delivered through medically trained staff (400+ employees, 1,400+ specialists) supported by a proprietary CSM platform, AI personalization, chatbots, voice bots, and real-time analytics.

Product overview

Sanvartis operates as an omnichannel healthcare communications platform serving the D-A-CH region (Germany, Austria, Switzerland). The company was founded in 1999 (originally as GesundheitsScout24), renamed to Sanvartis in 2005, and became part of the Medperion Group in 2022. The platform is organized around seven core service lines: Sales Service (remote eRep and omnichannel HCP engagement), Patient Services (360-degree PSP with coaching, nurses, and digital touchpoints), Helplines (24/7 MedInfo, AE/UAW reporting, DiGa support), Digital Services (AI-powered Chat/Voice Bots, Speech Analytics, CSM platform), Customer Services (outsourced 1st-level support and UAW management), Consulting (strategic and operational healthcare market advisory), and FLEXX Force (flexible freelance field sales network for pharmacy and physician outreach). The portfolio is unified by shared medical expertise, a certified quality management system, and integrated data/analytics infrastructure.

Differentiator

Problem solved

Functional benefit

Brands

• FLEXX Force: Flexible external field sales service for pharma and healthcare companies, offering pharmacy training, physician support, and market penetration with a network of over 350 freelance healthcare representatives.

Products and services

• Sales Service 360° sales solutions for pharmaceutical and med-tech clients, including remote eRep services, multichannel HCP dialogue (eDetailing, webinars, eTrainings), vacancy bridging for vacant sales territories, eMSL/MDAS coverage, launch support, and Patient Finding for Rare Disease indications. Targeted at pharmaceutical and medical-technology companies seeking to identify, inform, and retain customers across OTC, Rx, rare-disease, and med-tech segments.
• Patient Services (360° Patient Support Programs) 360-degree Patient Support Programs covering 30+ indications. Combines telephone health coaching with health coaches (85,000+ coaching calls/year), in-home visits by 40+ mobile nurses, and digital services (reminders, motivational messaging, apps, websites, video telephony, virtual doctor visits, chat). Targeted at pharmaceutical companies sponsoring adherence and compliance programs for patients on chronic, specialty, and rare-disease therapies.
• Helplines 24/7 inbound helplines for pharmacies, the pharmaceutical industry, manufacturers, and health-insurance companies. Includes medical information (MedInfo), adverse-event (AE/UAW) reporting and processing, support for DiGa digital health applications, and technical helpdesk services. Target users are pharmacy chains, pharmaceutical manufacturers, and health insurers requiring certified, compliant after-hours and continuous service coverage.
• Digital Services AI-powered digital communication solutions, including Chat Bots, Voice Bots, Speech Analytics, and the proprietary CSM platform that enables personalized 360-degree communication with patients and HCPs, integrated with real-time KPI reporting dashboards. Targeted at pharmaceutical, healthcare-provider, and insurance clients seeking AI-enabled multichannel automation and analytics.
• Customer Services Outsourced call handling, fax/mail processing, 1st-level Medical Information, UAW management, and CRM-integrated ticket documentation. Achieves a 90% first-contact resolution rate. Targeted at statutory health-insurance associations, health-insurance funds, and pharmaceutical companies requiring compliant, multilingual customer-service operations.
• Consulting Strategic and operational consulting for healthcare-market players, drawing on experience from over 1,000 service projects. Covers service-structure optimization, digital transformation, multi-channel strategy, and market entry, often combined with hands-on implementation support. Targeted at pharmaceutical, healthcare-provider, and health-insurance leadership teams seeking transformation advisory grounded in operational know-how.
• FLEXX Force (Flexibler Außendienst) Flexible, on-demand field-sales network of over 350 freelance healthcare representatives (primarily PTAs) providing project-based pharmacy training, physician visits, webinars, POS activations, and tandem solutions alongside the client's outside sales force. Capable of up to 5,000 visits within weeks. Targeted at pharmaceutical and medical-technology companies requiring scalable, short-cycle field-sales capacity.

Quantifiable outcome

• 90% case resolution rate for customer service inquiries
• +5 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core, major and minor.

• Medperion UnternehmensgruppecoreOthers · 1 January 2022Sanvartis is a subsidiary of Medperion Unternehmensgruppe, one of the leading communication and sales service providers for the pharmaceutical industry in German-speaking countries. The Medperion group includes Careforce GmbH and Medperion Services GmbH.
• FLEXX Sales GmbHcoreStrategic or Co-development Partner · 1 January 2016FLEXX Sales GmbH joined Sanvartis in 2016 from Berlin, bringing extensive expertise in training and sales support with an experienced PTA team. Renamed to FLEXX Force, it provides flexible field sales services for pharmacy and physician outreach.
• Pharma Deutschland e.V. (formerly BAH WiDi)majorStrategic or Co-development Partner · 1 January 2009Sanvartis is the exclusive partner of Pharma Deutschland e.V. for standardized, certified 24/7 availability for adverse event reporting with central auditing and quality assurance by Pharma Deutschland.
• Careforce GmbHminorOthersSubsidiary within Medperion group, sharing data and information as part of the corporate group.
• Medperion Services GmbHminorOthersSubsidiary within Medperion group providing shared services to group companies.

Scale indicators13 records

Recent moves10 records

Expansion highlights5 records

Peers

• Cognizant:

Broad incumbents

• IQVIA: Global leader in pharma services with a significant patient engagement, real-world evidence, and commercial outsourcing practice. Competes with Sanvartis on large multinational pharma accounts for PSPs, medical information, and HCP engagement services.
• Conduent: Large BPO provider with a healthcare segment delivering customer service, member support for health plans, and pharmaceutical contact center services. Directly comparable to Sanvartis's Helplines, Customer Service, and AE/UAW reporting lines.
• Teleperformance (TP): Global customer experience BPO with dedicated healthcare vertical serving pharma, payer, and provider clients. Overlaps with Sanvartis on inbound customer service, helplines, and digital support, though without Sanvartis's deep medical specialization.
• Syneos Health: Clinical and commercial pharma services organization offering patient support, medical communications, and HCP engagement. Overlaps with Sanvartis on PSP and omnichannel sales services for global pharma clients.

Direct peers

• Ashfield Health (Inizio): Global pharma commercial services provider offering patient support programs, HCP engagement, medical communications, and pharmacovigilance services. Directly comparable to Sanvartis across PSP, MedInfo, and omnichannel HCP engagement lines, though at much larger global scale.
• Careforce GmbH: Sister company within the Medperion Unternehmensgruppe offering pharma clinical sales force services, including medical-scientific liaison and field-based HCP engagement. Operates in the same D-A-CH market with overlapping pharma clients, making it the most direct comparable.
• Marvecs Pharmaceutical Services: German pharma sales and communication services provider offering field sales, telemarketing, and multichannel HCP engagement to pharma clients. Closely comparable to Sanvartis's FLEXX Force offering and core Sales Service line within the same D-A-CH market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/sanvartis-gmbh

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sanvartis