Catalytic

What Catalytic does

Catalytic Connections (Pty) Ltd is a South African managed ICT services provider headquartered in Midrand, Gauteng, operating from Building 5 at the Waterfall City Corporate Campus. Founded in 2005 as a private limited company (Registration Number 2005/041219/07) with 11–50 employees, Catalytic sells an integrated portfolio of managed services to multi-location South African enterprises. Its core offering, branded Catalytic Converge, is a unified communications-as-a-service (UCaaS) platform built on BroadSoft/BroadWorks technology, delivering voice, video, conferencing, screen sharing, and collaboration tools via desktop (Windows/Mac) and mobile (iOS/Android) soft clients, complemented by a receptionist console, call centre wallboard, Yealink IP handset support, and the Atmos cloud call recording platform integrated from CallCabinet. The Contineo-powered ATOM Analytics Portal provides reporting on call metrics, agent performance, and costs.

Beyond UC, Catalytic operates its own data centre in Midrand and offers managed connectivity (business fibre, wireless, SD-WAN, failover), cloud services (hosting, backup, hybrid cloud management, server virtualisation), security (UTM, XDR, firewall management, CCTV and smart camera integration), and fully managed infrastructure under service-level agreements. The business model is subscription-driven: most revenue streams — connectivity, cloud communications, cloud services, and infrastructure — are billed as monthly recurring charges (MRC) per seat or per site, supplemented by non-recurring installation charges. Uncapped prepaid voice packages are sold month-to-month at fixed per-minute rates outside business hours.

Catalytic sells through a consultative direct sales motion targeting enterprise and mid-market buyers (CIOs, IT Directors, COOs), supplemented by inside-sales enquiry handling, technology vendor referrals, and franchise/multi-branch group procurement arrangements. Customer segments include franchised retail groups, hospital groups, logistics operators, and educational institutions across South Africa, with case-study evidence of group technology standardization, inter-branch PBX, data backup, and digital learning enablement. Marketing relies on thought leadership — most notably the CEO-hosted Unbundled podcast (past 117 episodes) distributed via CliffCentral — alongside the company website, LinkedIn, Facebook, and POPI-compliant email communications. The company is independently owned, POPI/RICA/FICA/ISPA compliant, and operates exclusively within South Africa.

Name

Catalytic

Legal name

Catalytic Connections (Pty) Ltd

Website

https://catalytic.co.za

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Catalytic Connections (Pty) Ltd is a South African managed ICT services provider offering integrated connectivity, cloud communications (UCaaS), security, and managed infrastructure to multi-location enterprises including retail franchise groups, hospital groups, logistics firms, and educational institutions, billed primarily as recurring subscriptions.

Ownership category

akta.pro rank

Headquarters

HQ city

Gauteng

HQ country

South Africa

HQ region

Africa

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed Connectivity Services: Recurring connectivity services including fiber, mobile data, and backup connectivity delivered as managed services. Revenue is recurring MRC (Monthly Recurring Charge) based, with MRC fixed for contract term.
2. Cloud Communications (UCaaS): Cloud-based unified communications including Catalytic Converge platform, call recording, and receptionist console delivered as subscription per seat or per-user model. Billed monthly in advance.
3. Cloud Services: Managed cloud services including data center hosting, backup, and storage. Subscription-based MRC with some one-time NRC (Non-Recurring Charges) for installation.
4. Managed Security Services: Security services including network security monitoring, smart cameras, and CCTV streaming managed by Catalytic as part of the unified connectivity platform.
5. Managed Infrastructure: Managed IT infrastructure services including on-site equipment rental/purchase, installation, and ongoing maintenance under service level agreements.
6. Uncapped Prepaid Voice Packages: Month-to-month subscription-based voice service with uncapped domestic calls during business hours (6:00–18:00). International and premium numbers excluded. Provides predictability and business continuity.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Catalytic is a South African managed ICT services provider delivering an integrated portfolio spanning business connectivity (fibre, wireless, SD-WAN), cloud-based unified communications (Catalytic Converge UCaaS on BroadSoft), cloud hosting and backup, network and physical security, and fully managed IT infrastructure. Services are packaged as recurring monthly subscriptions (per seat, per site, or per user) with custom enterprise service orders, delivered from the company's own Midrand data centre.

Product overview

Catalytic is a South African telecommunications and IT managed services provider offering an integrated portfolio of connectivity, cloud communication, cloud services, security, and managed infrastructure solutions. Its core unified communication (UC) platform is Catalytic Converge, powered by BroadSoft, delivered through desktop and mobile soft clients, IP handset endpoints (Yealink), receptionist console, and call centre wallboard — all managed as a cloud service with its own data centre in Midrand. Supporting the UC stack are cloud call recording (Atmos/CallCabinet), the ATOM Analytics Portal for reporting, and uncapped prepaid voice packages. The broader offering spans business fibre/wireless connectivity, cloud hosting, security (UTM/XDR), and fully managed infrastructure. The portfolio is anchored by a customer training portal with step-by-step guides and software downloads.

Differentiator

Problem solved

Functional benefit

Brands

• Unbundled: A podcast series hosted by CEO Jaco Voigt, discussing technology topics including cloud, connectivity, cybersecurity, and business transformation.

Products and services

• Catalytic Converge (UCaaS Platform) Cloud-based unified communications platform providing voice, video, conferencing, screen sharing, file sharing and collaboration, delivered through desktop (Windows/Mac) and mobile (iOS/Android) soft clients, integrated receptionist console, call-centre wallboard, and Yealink IP handset endpoints. Built on BroadSoft/BroadWorks technology and aimed at South African enterprises needing standardised communications across distributed sites.
• Connectivity Services Business fibre, wireless broadband and SD-WAN connectivity delivered as managed services with service-level agreements, dedicated speeds, redundancy/failover and group pricing for multi-branch and franchise customers. Target customers are South African businesses needing reliable primary or backup connectivity, including retail groups, hospitals, logistics operators and educational institutions.
• Cloud Services Managed cloud hosting, off-site backup, server virtualisation, endpoint virtualisation and hybrid cloud migration services delivered from Catalytic's own data centre. Sold on subscription MRC with some one-time NRC for installation and aimed at South African enterprises needing resilient data hosting and disaster recovery.
• Security Solutions Managed network security services spanning unified threat management (UTM), cybersecurity monitoring, extended detection and response (XDR), firewall management, vulnerability management, disaster recovery, and CCTV/smart-camera integration for physical security. Targeted at South African enterprises that need consolidated cyber and physical security under one managed partner.
• Managed Infrastructure Fully managed IT infrastructure service covering network planning, server and hardware maintenance, redundancy path management and security platform monitoring under service-level agreements, designed to replace reactive break-fix support with proactive management. Sold as a recurring subscription with optional equipment rental or purchase.
• Uncapped Prepaid Voice Packages Subscription-based business voice package providing unlimited domestic calls during business hours (06:00–18:00) on a month-to-month basis, with per-minute billing for out-of-hours mobile (R0.40/min) and landline (R0.35/min) calls and exclusions for international, premium and call-centre numbers. Aimed at South African businesses seeking predictable telephony costs and business continuity.

Quantifiable outcome

• Substantial CAPEX and OPEX savings for hospital group versus competitor offerings
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• BroadSoft (Catalytic Converge)coreTechnology or IntegrationCatalytic uses BroadSoft/BroadWorks technology as the foundation for its Catalytic Converge UCaaS platform. This is a core technology partnership underpinning the company's cloud communications service. The platform provides voice, video, conferencing, and collaboration capabilities delivered as a managed cloud service.
• YealinkcoreTechnology or IntegrationCatalytic distributes and supports Yealink IP phones including SIP handsets (T40G, T42S, T46S), conference phones (CP920, CP960), and DECT IP phones (W60B). Comprehensive extension user guides and training materials are provided through the customer success portal.
• CallCabinetcoreTechnology or IntegrationCatalytic integrates CallCabinet's Atmos call recording platform, providing cloud call recording with unlimited storage, PCI compliance modules, and 256-bit AES encryption. Call recording portal is accessible via the customer portal.
• ContineocoreTechnology or IntegrationContineo provides unified communications extensions and analytics (ATOM portal) integrated into the Catalytic Converge platform. Contineo's platform provides call analytics, wallboard, and multi-tenant UC capabilities that Catalytic resells as part of its managed service.
• IOCOsupportingTechnology or IntegrationIOCO hosts and maintains servers for Catalytic as part of the data infrastructure. Referenced in Catalytic's POPI compliance documentation as a third-party contractor with data processing and security guarantees.
• SolidtechsupportingTechnology or IntegrationSolidtech hosts and maintains servers for Catalytic as a third-party contractor, referenced in POPI compliance documentation alongside IOCO as having provided safety and security guarantees for data protection.
• TERACOsupportingTechnology or IntegrationTERACO provides the data center premises for Catalytic's data storage infrastructure. Referenced in POPI compliance documentation as the facility provider for data storage alongside IOCO and Solidtech.
• MusteksupportingTechnology or IntegrationMustek is a technology partner referenced in Catalytic's podcast discussions on pre-owned IT goods and chip manufacturing. Catalytic and Mustek engage in technology discussions but the relationship appears complementary rather than integrated.
• CliffCentralcoreGTM or Marketing PartnerCatalytic partners with CliffCentral for the distribution and promotion of its 'Unbundled' podcast series. CliffCentral is the podcast platform and media partner that hosts and distributes Catalytic's technology podcast content, which serves as a primary brand-building and lead-generation channel.
• Sage Pastel EvolutionsupportingTechnology or IntegrationSage Pastel Evolution provides bookkeeping/accounting services to Catalytic as a third-party contractor. Referenced in POPI compliance documentation as having provided data protection guarantees.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• MTN Business: Enterprise division of MTN South Africa providing connectivity, cloud, security, and IoT to corporate and SME customers. Comparable broad incumbent with overlapping product lines and stronger network ownership.
• Vodacom Business: Enterprise arm of South Africa's largest mobile operator offering connectivity, IoT, cloud, and managed services. Competes with Catalytic on connectivity and unified communications but with vastly greater scale and own-network economics.
• Telkom Business: South Africa's incumbent telco's enterprise division, offering voice, data, cloud, and managed services at national scale. Larger incumbent competing across Catalytic's full stack but with broader portfolio and balance sheet.
• NTT Data (formerly Dimension Data): Global systems integrator and managed-services provider with deep South African heritage (originally Dimension Data). Comparable as a broader, larger incumbent offering managed ICT, networking, and cloud across enterprise customers globally.

Direct peers

• BCX (Business Connexion): Major South African managed ICT services and systems integrator (subsidiary of Telkom). Directly comparable as a full-stack managed-services provider serving enterprises with connectivity, UC, cloud, and security offerings.
• RingCentral: Global UCaaS provider offering cloud voice, video, contact center, and collaboration to businesses of all sizes. Directly comparable as a UCaaS competitor Catalytic must contend with as multinational buyers adopt global standards.
• Liquid Intelligent Technologies: Pan-African fiber operator and managed ICT services provider offering connectivity, cloud, and cybersecurity to enterprises. Comparable as a managed-services operator across Africa with owned infrastructure and multi-vertical reach.
• Vox Telecom: South African ICT and telecommunications provider offering voice, connectivity, cloud, and managed services to SMEs and enterprises. Most direct domestic comparable given overlapping product portfolio and target customer base.
• 8x8: Global cloud communications and contact-center provider serving mid-market and enterprise customers. Comparable as a UCaaS/CCaaS competitor with international reach that may enter the South African market via partners.
• Mitel: Global UCaaS and business communications vendor with channel-led distribution to SMEs and enterprises. Comparable as a competitor supplying the underlying UC technology that partners like Catalytic resell, and as a competing go-to-market in emerging markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/catalyticsolutions
• LinkedInlinkedin.com/company/catalyticcommunications

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Catalytic