e-mediate Communications
e-mediate Communications is a privately held B2B customer service outsourcing provider founded in 2012 in Squamish, BC. It delivers managed agent-based customer support across phone, email, and social media for businesses, using Zendesk and Salesforce CRM platforms.
- Company typePrivate
- Founded2012
- HeadquartersSquamish, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
e-mediate Communications firmographics
Firmographics- Name
- e-mediate Communications
- Legal name
- e-mediate Communications Inc.
- Website
- https://e-mediatecommunications.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- e-mediate Communications is a privately held B2B customer service outsourcing provider founded in 2012 in Squamish, BC. It delivers managed agent-based customer support across phone, email, and social media for businesses, using Zendesk and Salesforce CRM platforms.
- Ownership category
- akta.pro rank
e-mediate Communications industry classification
Industry- Product category
- Customer Service Outsourcing (BPO)
- akta.pro primary industry
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
Keywords
Where e-mediate Communications is headquartered
LocationHeadquarters
- HQ city
- Squamish
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
e-mediate Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Customer Service Outsourcing: e-mediate Communications provides outsourced customer service support to businesses. Their revenue is generated through B2B service contracts where they provide trained agents to handle customer inquiries, technical support, warranty claims, and other customer-facing functions on behalf of their clients. The company leverages CRM platforms like Zendesk and Salesforce to deliver services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | B2B Outsourcing Services - Quote-based pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
e-mediate Communications product offering
Product offeringCore offering
e-mediate Communications provides B2B outsourced customer service support to businesses, handling the entire customer journey including pre-purchase inquiries, post-purchase support, technical assistance for audio electronics, warranty claims management, repair coordination, distribution inquiries, and social media engagement. The company delivers these services using trained agents proficient in Zendesk and Salesforce CRM platforms, serving clients across North America from its Squamish, BC headquarters.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Service Outsourcing Full-service customer support outsourcing covering the entire customer journey, from pre-purchase inquiries to post-purchase support, technical assistance, warranty claims management, repair coordination, and distribution inquiries for business clients.
- Technical Support Services Specialized technical support for audio electronics, providing knowledgeable assistance to customers experiencing product issues or requiring technical guidance, delivered by trained agents.
- Logistics Support Services Customer support via telephone and email for handling distribution inquiries, coordinating repairs, managing warranty claims, and addressing logistical concerns throughout the customer lifecycle.
- Social Media Customer Support Customer support services delivered through social media channels, enabling client brands to engage with customers on the platforms where they are most active.
Companies that use e-mediate Communications
Customer profileSegments1 record
Ideal customer profiles1 record
e-mediate Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
e-mediate Communications partnerships and signals
Strategic signalScale indicators2 records
e-mediate Communications competitors and assessment
Company assessmentDirect peers
- Liveops: Virtual (work-from-home) customer service outsourcing provider serving SMB and mid-market clients. Closely comparable business model and target segment to e-mediate's consultative mid-market sales motion.
- iQor: Outsourced customer support and technical helpdesk provider with specialization in technology and consumer electronics verticals. Closely aligned with e-mediate's audio electronics technical support niche, though at much larger scale.
- Arise Virtual Solutions: Work-from-home customer support outsourcing platform serving brands across multiple verticals. Similar customer-service-outsourcing business model with comparable SMB/mid-market focus to e-mediate.
Broad incumbents
- Teleperformance: One of the world's largest customer experience management and BPO providers, delivering phone, email, chat, and social media support in 100+ languages. Directly comparable service offering to e-mediate but at enterprise scale with offshore delivery.
- Foundever (formerly Sitel/Sykes): Global CX outsourcing provider offering customer support, technical helpdesk, and digital care across multiple channels. Directly comparable to e-mediate's outsourced agent-based service model, but at much larger scale.
- Concentrix: Global BPO and customer experience outsourcing giant offering customer service, technical support, and digital solutions across many verticals. Competes with e-mediate for outsourced customer support contracts but at vastly greater scale and geographic reach.
- Alorica: Customer service outsourcing provider delivering phone, email, chat, and social media support globally. Directly comparable service portfolio to e-mediate, including technical support offerings, but operates at significantly larger scale.
- TTEC Holdings: Major customer experience technology and services company offering omnichannel customer support, technical assistance, and CX consulting. Competes with e-mediate in outsourced customer service and tech support, especially in North America.
Emerging players
- ModSquad: Digital-first customer engagement and social media support outsourcing provider. Comparable to e-mediate's social media customer support offering, though more digitally native and lower-touch than traditional BPO.
- Support.com: Provider of technical and customer support services for technology products and connected devices. Shares e-mediate's tech support specialization for consumer electronics categories like audio hardware.
Market position
Customer concentration
e-mediate Communications social profiles
Digital presencee-mediate Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
e-mediate Communications leadership team
Management profileNumber of profiles
e-mediate Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
e-mediate Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about e-mediate Communications
What does e-mediate Communications do?
e-mediate Communications provides B2B outsourced customer service support to businesses, handling the entire customer journey including pre-purchase inquiries, post-purchase support, technical assistance for audio electronics, warranty claims management, repair coordination, distribution inquiries, and social media engagement. The company delivers these services using trained agents proficient in Zendesk and Salesforce CRM platforms, serving clients across North America from its Squamish, BC headquarters.
Is e-mediate Communications a public or private company?
e-mediate Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was e-mediate Communications founded?
e-mediate Communications was founded in 2012. It employs 11 to 50 people.
Where is e-mediate Communications based?
e-mediate Communications is headquartered in Squamish, Canada, in the North America region.
How does e-mediate Communications make money?
One revenue line is on record: customer Service Outsourcing.
Who are e-mediate Communications's main competitors?
Direct peers on record are Liveops, iQor and Arise Virtual Solutions. Broad incumbents are Teleperformance, Foundever (formerly Sitel/Sykes), Concentrix, Alorica and TTEC Holdings. Emerging players are ModSquad and Support.com.
Does e-mediate Communications have an API?
No public API is recorded for e-mediate Communications.
What industry is e-mediate Communications in?
e-mediate Communications's product category is Customer Service Outsourcing (BPO). Its primary akta.pro industry code is BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C).