Interconnect Systems

Telecommunications Systems Integrationinterconnectsys.net

Interconnect Systems Corporation is a privately held telecom integrator founded in 1981 in Huntsville, Alabama, selling, installing, and supporting Mitel, ESI, and Adtran voice and data communications systems plus managed services for SMB and enterprise customers across North Alabama.

Company typePrivate
Founded1981
HeadquartersHuntsville, United States
Headcount51–100
GTM typeB2B
OfferingServices

What Interconnect Systems does

Interconnect Systems Corporation (ISC) is a privately held telecommunications integrator founded in 1981 and headquartered in Huntsville, Alabama. The company designs, sells, and supports voice and data communications systems for small, mid-market, and enterprise customers across North Alabama, including Huntsville, Madison, Decatur, Florence, the Shoals, and Scottsboro. Its core offering combines resale and integration of third-party platforms — principally Mitel for unified communications, ESI for business telephone systems, and Adtran for networking equipment — with proprietary service lines covering PBX and key systems, unified messaging (integrating with Microsoft Exchange and Lotus Notes), multi-media automatic call distribution for call centers, and e-Document Delivery Solutions built on RightFax and eCopy.

The company also operates as a carrier representative, brokering voice and data services (PRI, analog trunks, DSL, DIA, integrated access, MPLS, and SIP trunks) and hosted/cloud telecom solutions on behalf of two leading regional carriers. ISC holds highest-level dealer certifications from Mitel, ESI, and Adtran, granting access to full product lines and priority technical support.

ISC's revenue model blends one-time hardware sales, professional services and installation, recurring managed services via its CTAP program, pre-paid maintenance subscriptions, and ongoing carrier commissions. Pricing signals include a 60-day total satisfaction guarantee, a five-year warranty with labor and miscellaneous materials included, and a documented mean-time-to-fix under three hours across its service territory over the past decade. Distribution is sales-led and regional, relying on a website catalog, direct phone outreach, and consultative field selling led by President and Director of Sales Harry Lioce.

Interconnect Systems firmographics

Firmographics

Name: Interconnect Systems
Legal name: Interconnect Systems Corporation
Website: https://interconnectsys.net
Company type: Private
Founded year: 1981
Operating status: Operating
Headcount range: 51–100 employees
Short description: Interconnect Systems Corporation is a privately held telecom integrator founded in 1981 in Huntsville, Alabama, selling, installing, and supporting Mitel, ESI, and Adtran voice and data communications systems plus managed services for SMB and enterprise customers across North Alabama.
Ownership category
akta.pro rank

Interconnect Systems industry classification

Industry

Product category: Telecommunications Systems Integration
SIC: Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)
akta.pro primary industry: Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF)
akta.pro secondary industry: Carrier Interconnection & Peering Exchanges (IXPs, private interconnect, cross-connect) (HDAIAEAG)

Keywords

Telecommunications systems
Business communications solutions
Unified communications services
Voice and data networks
Managed telecom services

Where Interconnect Systems is headquartered

Location

Headquarters

HQ city: Huntsville
HQ country: United States
HQ region: North America

Offices1 record

Markets served

Interconnect Systems business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

Telecom Hardware Sales: Sale of telecommunications equipment including PBX systems, key systems, business telephone systems from Mitel, ESI, and Adtran. Products range from basic business communications to sophisticated unified communications solutions, available as capital purchase.
Professional Services: Installation, support, and maintenance services. Includes five-year warranty with labor and miscellaneous materials included, pre-paid maintenance options, and local parts inventory for rapid service response.
Managed Services (CTAP): CTAP managed services arrangement offering ongoing technology management ensuring customers always have latest technology with comprehensive service and support programs.
Carrier Services Representation: ISC represents multiple carriers providing voice and data services including PRI, analog trunks, DSL circuits, DIA circuits, integrated access, MPLS networks, and SIP trunks. Acts as customer's partner and representative with service providers.
Hosted and Cloud Solutions: Hosted and Cloud based telecom solutions as an alternative to on-premise systems, positioned based on customer needs assessment.

Pricing tiers

Model	Billing	Price
One time/ perpetual license	Multi-year contract	Standard Equipment Purchase with Five-Year Warranty
Subscription	Annual	CTAP Managed Services Program
Subscription	Annual	Pre-Paid Maintenance Advantage

Go-to-market motion3 records

Distribution channels2 records

Marketing channels3 records

Interconnect Systems product offering

Product offering

Core offering

Interconnect Systems is a North Alabama telecommunications integrator that designs, sells, installs and supports voice and data communications systems for businesses. The company resells and integrates products from manufacturers such as Mitel, ESI, Adtran, and Confertel, and delivers related services including PBX and Key Systems, unified messaging, automatic call distribution, e-Document Delivery, CTAP managed services, and carrier services representation (PRI, SIP, MPLS, DSL, DIA, hosted/cloud).

Product overview

Interconnect Systems is a telecommunications integrator offering a portfolio of voice and data communications solutions. Their core offering combines products from major manufacturers—Mitel (enterprise unified communications), ESI (business telephone systems), Adtran (networking equipment), and Confertel—alongside their own service offerings. Services include PBX and Key Systems, Voice-mail and Unified Messaging (integrating with Microsoft Exchange and Lotus Notes), Automatic Call Distribution for call centers, and e-Document Delivery Solutions using RightFax and Multi-tech. They also represent carrier services including PRI, DSL, DIA, MPLS, SIP trunks, and hosted/cloud solutions. A key differentiator is their CTAP managed services program and five-year warranty with total satisfaction guarantee.

Differentiator

Problem solved

Functional benefit

Products and services

Mitel Communications Solutions Business communications solutions from Mitel ranging from basic single-site office systems to multi-site enterprise unified communications platforms, available as capital purchase or managed service. Targeted at small to large enterprises.
ESI Business Telephone Systems Innovative business telephone systems from ESI (Electronic Systems Inc.) providing digital and IP communications with advanced capabilities, designed to be easy to use while enhancing competitive edge. Targeted at workplaces across a wide range of budgets.
Adtran Networking Equipment Networking and communications equipment from Adtran enabling voice, data, video and Internet communications across a variety of network infrastructures for businesses.
Confertel Business Communications Product catalog offering business communications solutions through the Confertel product line.
PBX and Key Systems Telecom solutions covering simple applications to complex challenges, with products chosen for reliability, high availability, and ability to solve communications problems. Includes product migration and backwards compatibility to protect customer investment.
Voice-mail and Unified Messaging Message handling combining voice, e-mail and fax into a common interface such as Microsoft Exchange or Lotus Notes, with speech recognition technology for voice command operation.
Automatic Call Distribution Multi-media distribution systems handling voice, voicemail, web chat and email traffic, enabling call center management with historical data collection for forecasting and scheduling.
e-Document Delivery Solutions Document imaging solutions from RightFax and Multi-tech enhanced with eCopy software applications, combining fax, e-mail and web technologies for scalable document delivery integrated with CRM, ERP, and document management systems.
CTAP Managed Services Managed services program offering innovative telecom procurement ensuring customers always have latest technology with comprehensive service and support beyond industry standards.
Pre-Paid Maintenance Maintenance agreement protecting against catastrophic failures and day-to-day issues, functioning as both insurance policy and labor retainer with any unused portion refunded or applied to next annual agreement.
Carrier Services (PRI, Analog Trunks, DSL, DIA, Integrated Access, MPLS, SIP Trunks, Hosted/Cloud) Carrier voice and data services including Primary Rate Interface (PRI), analog trunks, DSL circuits, Direct Internet Access (DIA) circuits, integrated access circuits, MPLS networks, SIP trunks, and hosted/cloud-based telecom solutions. ISC acts as customer's partner and representative in relationships with carriers.

Quantifiable outcome

Mean time to fix maintained under 3 hours for entire coverage area over past 10 years
+2 more outcomes

Companies that use Interconnect Systems

Customer profile

Segments3 records

Ideal customer profiles2 records

Interconnect Systems technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature6 records

Interconnect Systems partnerships and signals

Strategic signal

Partnerships

Five partnerships are on record, tiered core.

MitelcoreTechnology or IntegrationLeading provider of communications solutions from single site offices to multi-site enterprises. ISC offers Mitel products from basic business communications to sophisticated unified communications, available as pre-packaged or tailored applications with capital purchase or managed service options. ISC holds highest level certification enabling full product line representation.
ESI (Electronic Systems Inc.)coreTechnology or IntegrationESI designs and manufactures innovative business telephone systems providing digital and IP communications that are easy to use yet packed with advanced capabilities. ISC holds highest level certification enabling full product line representation and priority technical support.
AdtrancoreTechnology or IntegrationLeading global provider of networking and communications equipment enabling voice, data, video and Internet communications across various network infrastructures. ISC holds highest level certification enabling full product line representation and priority technical support.
RightFaxcoreTechnology or IntegrationMarket leader in document imaging solutions with 35% market share. ISC offers RightFax as part of e-Document Delivery Solutions, combining fax, email and web technologies for easy-to-use document delivery integrated with business applications including email, desktop, CRM, ERP, and document management.
Leading Regional Carrier PartnerscoreChannel Partner/ Reseller/ DistributorISC partners with two leading service providers in their service area to offer diverse voice and data services including PRI, analog trunks, DSL, DIA, integrated access, MPLS networks, and SIP trunks. ISC acts as customer representative ensuring accuracy and expediency in service deployment.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Interconnect Systems competitors and assessment

Company assessment

Others

Mitel: A core manufacturer whose PBX and UC systems ISC resells; a supplier/ecosystem partner rather than a competitor, but central to ISC's product portfolio.

Broad incumbents

AVI-SPL: Enterprise AV and unified communications integrator offering design, deployment and managed support, overlapping with ISC's UC integration and services but broader in scope and geography.
Black Box Corporation: Provider of telecom, networking and communications infrastructure products and integration services, comparable to ISC's voice/data systems and connectivity offerings.
ConvergeOne: A large IT and unified communications systems integrator/VAR deploying Mitel, Avaya and cloud voice solutions; directly overlaps with ISC's UC and telecom integration business but at national scale.
NWN Carousel: A UCaaS and communications integrator providing managed voice/data, contact center and cloud services, mirroring ISC's managed services and multi-vendor telecom model on a larger footprint.

Direct peers

CBTS: Delivers managed communications, PBX/UC, carrier and cloud voice services to businesses, closely aligned with ISC's managed telecom and carrier-representation model.
TelWare Corporation: A regional business telephone and UC systems dealer/integrator reselling Mitel and other platforms with installation and support, very similar in model to ISC.

Emerging players

Nextiva: Business VoIP and unified communications provider serving SMBs, competing with ISC's SIP trunking and hosted voice offerings.
RingCentral: Cloud UCaaS provider competing for the same business voice customers ISC serves, representing the cloud alternative to ISC's premise-based and hosted offerings.
8x8: Cloud communications and contact center provider targeting SMB/mid-market voice and data needs that overlap with ISC's UC and ACD solutions.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Interconnect Systems financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Interconnect Systems leadership team

Management profile

Number of profiles

Profiles1 record

Interconnect Systems funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Interconnect Systems M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interconnect Systems

What does Interconnect Systems do?

Is Interconnect Systems a public or private company?

Interconnect Systems is a private company. It is classified as unknown and is currently operating.

When was Interconnect Systems founded?

Interconnect Systems was founded in 1981. It employs 51 to 100 people.

Where is Interconnect Systems based?

Interconnect Systems is headquartered in Huntsville, United States, in the North America region.

How does Interconnect Systems make money?

Five revenue lines are on record. Telecom Hardware Sales are the primary driver. The others are professional Services, managed Services (CTAP), carrier Services Representation and hosted and Cloud Solutions.

Who are Interconnect Systems's main competitors?

Mitel is listed as an others. Broad incumbents are AVI-SPL, Black Box Corporation, ConvergeOne and NWN Carousel. Direct peers are CBTS and TelWare Corporation. Emerging players are Nextiva, RingCentral and 8x8.

Does Interconnect Systems have an API?

No public API is recorded for Interconnect Systems.

What industry is Interconnect Systems in?

Interconnect Systems's product category is Telecommunications Systems Integration. Its primary akta.pro industry code is HDAIAFAF, Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects), with a secondary code of HDAIAEAG, Carrier Interconnection & Peering Exchanges (IXPs, private interconnect, cross-connect). Its SIC code is 7385.