Shared Resource Service

What Shared Resource Service does

Shared Resource Service (SRS) is a public sector shared service partnership operating across South Wales under the data controllership of Torfaen County Borough Council. Established in 2010 and headquartered in Usk, SRS delivers IT, cloud, data, digital, information governance, and information security services to six partner organisations: Blaenau Gwent, Monmouthshire, Newport, and Torfaen County Borough Councils, Gwent Police, and the Office of the Police and Crime Commissioner Gwent. Its service model is endorsed by Welsh Government under the Welsh Public Sector Technology framework, and partners share infrastructure including Office 365 and Azure environments, data centres, customer contact centres, social care platforms, and shared data platforms.

The core product portfolio centres on Sonic Brief, a cloud-based audio processing platform built on Microsoft Azure with Microsoft Entra ID authentication that converts voice recordings into structured, summarisable reports for the public sector, including mobile frontend support via partners Servent and NDL. JACOB (Joint Approach to Community wellBeing) is a data analytics initiative delivering hyper-local data, ClearCore integrated data, and predictive analytics aligned with the Well-being of Future Generations (Wales) Act 2015 and Marmot Principles. Complementary AI tools transcribe and structure Teams and in-person meetings. Sonic Brief Community Edition is offered as a free public sector accelerator to drive wider UK council adoption.

SRS is funded through partner contributions under a managed services arrangement rather than external investment, and revenue is not publicly disclosed. It has stated a 2026 vision to evolve into a cloud delivery partner selling digital services to any organisation in any sector. Leadership transition in March 2026 brought Paul Jefford, formerly of Verifone, Barclays, ING Direct, Arqiva, and Hewlett-Packard, into the COO role to support that commercial expansion.

Name

Shared Resource Service

Legal name

Shared Resource Service

Website

https://srswales.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

251–500 employees

Short description

Shared Resource Service is a South Wales public sector shared service partnership delivering cloud, data, and AI tools (Sonic Brief, JACOB) to six partner councils and police bodies under Torfaen CBC, funded via managed service contributions.

Ownership category

akta.pro rank

Headquarters

HQ city

Blaenavon

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Public Sector Partnership Funding: SRS operates as a shared service funded through partner contributions from local authorities and public sector organizations in South Wales. The organization provides technology services to its partners under a collaborative service model through a single organizational structure.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Shared Resource Service (SRS) is a public sector shared service partnership that provides technology, digital, data, information governance, and information security services to six partner organisations across South Wales. Its core product portfolio includes Sonic Brief, a cloud-based AI audio processing platform that automates transcription and summarisation of voice recordings into structured reports; JACOB, a data analytics initiative delivering hyper-local, integrated, and predictive insights to tackle inequalities; and AI transcription and structuring tools for meetings. Services are delivered through a single organisational structure endorsed by the Welsh Government, using Office 365 and Azure cloud infrastructure with Microsoft Entra ID authentication.

Product overview

The SRS provides technology services to public sector organizations across South Wales through a collaborative service model. The product portfolio includes Sonic Brief, a cloud-based audio processing platform for transcription and summarization; and JACOB, a data analytics initiative for tackling inequalities through hyper-local data and predictive analytics. The SRS has also developed AI tools for transcribing and structuring meetings. These offerings work together as part of SRS's mission to deliver digital services to partners, spanning from on-premise technology delivery to cloud-based solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Sonic Brief: A cloud-based audio processing platform that transforms voice recordings into structured, actionable reports. Built for the public sector, it automates transcription and summarization. The SRS Wales Edition includes enterprise features and mobile frontend support for Android and iOS.
• JACOB (Joint Approach to Community wellBeing)

Products and services

• Sonic Brief (Community Edition and SRS Wales Edition) Cloud-based audio processing platform built for the public sector that automates transcription and summarisation of voice recordings into structured, actionable reports. Includes browser-based audio recording, flexible transcription workflows, advanced analytics and reporting, comprehensive auditing for compliance, mobile-responsive design, and optional mobile frontend (Android and iOS, online and offline).
• JACOB (Joint Approach to Community wellBeing) Data analytics initiative delivering actionable insights at three levels: hyper-local data, ClearCore integrated data solution, and predictive analytics. Designed to support South Wales public sector partners in tackling inequalities, aligned with the Well-being of Future Generations (Wales) Act 2015 and Marmot Principles.
• AI Meeting Transcription and Structuring Tools AI tools that perform transcription and structuring of Teams or in-person meetings into formats used in business processes. The foundation application allows creation of prompting for any meeting type and output type without technology team involvement, enabling rinse-and-repeat deployment across the business.
• Shared Technology Services for Public Sector Partners Shared technology services provided to six South Wales public sector partner organisations, including cloud infrastructure (Office 365, Azure), data centres, customer contact centres, social care solutions, shared data platforms, digital transformation, AI tools, information governance, and information security.

Quantifiable outcome

• SRS aims to transform into a cloud delivery partner delivering value for money digital services by 2026
• +1 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core, support and minor.

• MicrosoftcoreTechnology or Integration · 10 November 2025Technology partner supporting Sonic Brief development. Microsoft team (Rob Hutchings, Martyn Johnson, Drew Thomas) provided support for the cloud-based audio processing platform built on Microsoft infrastructure with Microsoft Entra ID (Azure AD) enterprise authentication.
• ServentsupportTechnology or Integration · 10 November 2025Mobile frontend development partner for Sonic Brief. Servent developed the optional mobile frontend for Sonic Brief supporting Android and iOS (offline and online use). Contact: Declan Gildea for deployment assistance.
• NDLsupportTechnology or Integration · 10 November 2025Digitise Mobile Frontend partner for Sonic Brief. NDL provides an alternative mobile frontend version for organizations using NDL technologies. Contact: Hannah Gilbank for NDL technology support.
• Leicestershire County CouncilminorStrategic or Co-development Partner · 10 November 2025Documentation contributor for Sonic Brief base version. Chris Masuda, David Willis, and Joe Broughton provided documentation that enabled the SRS Wales Community Edition.
• Buckinghamshire County CouncilminorStrategic or Co-development Partner · 10 November 2025Original developers of Sonic Brief base concept. In memory of Tony Ellis (Buckinghamshire County Council) whose vision and support made the project possible.
• Welsh GovernmentcoreStrategic or Co-development Partner · 10 November 2025Endorsing body for SRS. The shared service model is encouraged through the Welsh Public Sector Technology document written and endorsed by Welsh Government.
• Blaenau Gwent County Borough CouncilcoreStrategic or Co-development PartnerSRS partner organization - one of the founding local authority partners of the shared service. Receives shared technology services including cloud infrastructure, data platforms, and digital transformation support.
• Monmouthshire County CouncilcoreStrategic or Co-development PartnerSRS partner organization - one of the founding local authority partners of the shared service. Planned expansion for Sonic Brief deployment.
• Newport City CouncilcoreStrategic or Co-development PartnerSRS partner organization - one of the founding local authority partners of the shared service. Planned expansion for Sonic Brief deployment.
• Torfaen County Borough CouncilcoreStrategic or Co-development PartnerSRS partner organization - data controller for SRS website (Torfaen County Borough Council). Lead council for first Sonic Brief deployment in Children's Social Care.
• Gwent PolicecoreStrategic or Co-development PartnerSRS partner organization - police force partner in the shared service collaboration.
• Office of the Police and Crime Commissioner for GwentcoreStrategic or Co-development PartnerSRS partner organization - governance body partner in the shared service collaboration.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Serco: International public services operator with significant UK local authority and police contracts, including shared services, contact centers, and digital transformation — comparable operating model and customer profile to SRS.
• Sopra Steria: Large European IT services firm with substantial UK public sector business delivering digital, cloud and shared service solutions to central and local government — directly comparable end markets to SRS.
• Capita: Major UK business services and IT outsourcing provider serving local authorities, police and central government. Operates shared service center-style models, overlapping with SRS's council and police partner base.

Direct peers

• Civica: UK-headquartered software and services vendor specializing exclusively in the public sector, including councils and police. Closely comparable in customer base, cloud delivery, and shared service orientation to SRS.
• Northgate Public Services (NEC Software Solutions): UK public sector software and services specialist serving councils, police, and health agencies with cloud and digital solutions — directly comparable domain focus and end customers.
• Agilisys: UK-focused digital, data and cloud services provider to local authorities and police, including managed services — closely comparable in target customers and shared service delivery model.

Regional players

• Midlands Connect / Midlands Highway Alliance Shared Services: UK local authority shared service models in other regions. Comparable as regional public sector shared service organizations, though focused on transport/highways rather than IT.

Others

• Socitm (Society of IT Managers) Shared Service Examples: Industry body representing UK public sector IT leaders; comparable as ecosystem/reference point for the shared-service model SRS operates, including comparable UK council IT shared services.
• Reed Online / Public Sector Resourcing Frameworks: Adjacent public sector IT resourcing and consulting ecosystem. Comparable as an alternative channel/competitor for sourcing IT capability into UK councils, though not a direct substitute for SRS's bundled services.

Emerging players

• Cloud21 (UK Public Sector Cloud Specialist): Smaller UK cloud services provider targeting NHS and public sector with Azure-based solutions. Comparable emerging player in public sector cloud, though focused more on health than local government.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/srswales
• LinkedInlinkedin.com/company/shared-resource-services

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shared Resource Service