What Innovative Systems does

Innovative Systems, doing business as Capital Technology Group following a May 2023 rebrand, is a privately held managed IT services provider headquartered at 710 Jones St. in Little Rock, Arkansas. The company was founded in 1994 and operates as a family-owned regional MSP serving small and medium businesses, with a primary vertical focus on healthcare (HIPAA-compliant infrastructure, EMR support) and additional verticalized offerings across legal, manufacturing, education, accounting, engineering/architecture, and nonprofit segments.

The company's core product is a fully outsourced IT department built around its proprietary FocusIT managed-service methodology, delivering 24/7 help desk support, remote monitoring and maintenance, IT vendor management, co-managed IT, professional server support, infrastructure support, Microsoft Hyper-V, and vCIO services. This core platform is extended by productized service lines in IT security (network security, unified threat management, content filtering, spam protection, email encryption, hosted security-as-a-service, enterprise mobility management, asset tracking), cloud computing (hosted Microsoft Exchange, hardware virtualization, cloud backup, Microsoft Azure integration, cloud hosted VoIP), business communication (VoIP, fax server, mobile device management, unified communications), software services (Microsoft 365, G Suite, SharePoint, SQL Server, document management, identity management), data services (business continuity, backup/disaster recovery, DRaaS), and hardware services (wireless, high-speed internet consulting, plus HP and Kyocera printers/copiers).

Revenue is generated through monthly recurring managed-IT subscriptions, professional services consulting, subscription cloud and security offerings, and hardware sales and managed print — all priced on a quote-based, per-engagement basis with no publicly disclosed pricing. The company employs a sales-led go-to-market combining direct website lead capture with free consultations, inside phone sales, a referral program, and channel partnerships with Microsoft (Partner Network), HP (Official Dealer), Kyocera, and Google. The firm is privately held, has no disclosed funding rounds or revenue, and operates from a single Arkansas location, with content marketing, email newsletters, events, and referral programs supplementing its direct sales motion.

Name

Innovative Systems

Legal name

Capital Business Machines and Innovative Systems Inc.

Website

https://isi.cc

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Innovative Systems, DBA Capital Technology Group, is a Little Rock, Arkansas-based managed IT services provider founded in 1994 serving SMBs and regulated verticals (healthcare, legal, manufacturing, education) with outsourced IT, security, cloud, and hardware solutions across Arkansas.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Office Machinery and Equipment Rental and Leasing (532420)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Service Desk & ITSM Outsourcing (BPAEAMAF), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE)

Keywords

• Managed IT services
• Cloud computing services
• Network security solutions
• IT consulting support
• Business communication systems

Headquarters

HQ city

Little Rock

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly managed IT services providing ongoing technology support, monitoring, and maintenance for business clients.
2. IT Consulting: Professional consulting services for technology strategy and implementation.
3. Hardware Sales: Sale of office equipment including printers, copiers, and related supplies. Company is an HP Official Dealer and Kyocera partner.
4. Cloud Services: Hosted services including Microsoft Azure, Hosted Microsoft Exchange, Cloud Backup, and Cloud Hosted VoIP.
5. Security Services: Network security, unified threat management, email encryption, and security-as-a-service offerings.
6. Printers & Copiers: Managed print services including maintenance, supplies, and managed print solutions for office equipment.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Capital Technology Group provides outsourced managed IT services for small and medium businesses in Arkansas, acting as a full-service IT department. Core deliverables include 24/7 help desk, remote monitoring and maintenance, IT consulting, vCIO advisory, co-managed IT, vendor management, network security, cloud services (Microsoft Azure, hosted Exchange, cloud backup, hosted VoIP), business communication solutions, and industry-specific IT support for healthcare, legal, manufacturing, education, accounting, engineering/architecture, and nonprofit sectors.

Product overview

Capital Technology Group (formerly Capital Business Machines and Innovative Systems Inc.) offers a comprehensive managed IT services platform designed for small and medium businesses. The core offering centers on Managed IT Services, which encompasses 24/7 support and monitoring, IT consulting, remote maintenance, vendor management, and vCIO services. This core platform is supported by complementary service pillars including IT Security Services (network security, threat management, email encryption), Cloud Computing Services (hosted Exchange, Azure integration, VoIP), Business Communication Solutions (VoIP, unified communications, mobile device management), and Software Services (Microsoft 365, SharePoint, SQL Server, G Suite). Additional modules cover industry-specific solutions for healthcare, legal, manufacturing, education, and nonprofits; data services including disaster recovery; hardware services; and office equipment through their printers and copiers division. The company positions itself as a full-service outsourced IT department providing end-to-end technology solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services

Quantifiable outcome

• Issues resolved quickly, often before clients know about them
• +1 more outcomes

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Partner Network member offering Microsoft 365, Microsoft Azure, Microsoft SharePoint, Microsoft SQL Server, Microsoft Hyper-V, and hosted Microsoft Exchange services to clients.
• HPcoreChannel Partner/ Reseller/ DistributorOfficial HP Dealer providing hardware sales and support for HP printers, copiers, and computer equipment.
• KyoceraminorChannel Partner/ Reseller/ DistributorPartner for office equipment including color and black & white printers and copiers.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Kelser: Regional managed IT and cybersecurity firm serving SMB and mid-market organizations. Comparable recurring managed-services model and outsourced-IT-department positioning.
• CMIT Solutions: Franchise-based managed IT services network delivering managed IT, cybersecurity, and cloud support to SMBs across the U.S. Comparable SMB-focused outsourced-IT offering and recurring-revenue model.
• Ntiva: Regional managed IT and cybersecurity MSP serving SMBs with managed services, cloud, security, and vCIO offerings. Closely mirrors the service portfolio, target customer, and recurring-revenue model of the subject company.
• Dataprise: Mid-Atlantic managed IT services provider offering co-managed IT, cybersecurity, cloud, and help desk to SMB and mid-market clients. Directly comparable business model and service stack to Capital Technology Group.
• Integris: Southeast-US managed IT services provider targeting SMBs with managed IT, cybersecurity, and cloud services. Comparable regional-MSP positioning, SMB focus, and outsourced-IT-department value proposition.
• Corsica Technologies: Regional managed IT and cybersecurity provider serving SMB and mid-market clients. Comparable outsourced-IT positioning with a similar mix of managed services, security, and cloud.
• PioneerIQ: Managed IT services provider offering outsourced IT, cloud, and security to SMB clients. Comparable outsourced-IT-department model and SMB recurring-revenue focus.

Broad incumbents

• Thrive: National managed services provider offering managed IT, cybersecurity, and cloud services across SMB and enterprise. Larger and more geographically diversified, but overlaps directly on service lines and SMB target customers.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Innovative9

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Innovative Systems