Enhanced Computer Solutions

What Enhanced Computer Solutions does

Enhanced Computer Solutions is a UK-based managed IT services provider and Microsoft solutions integrator operating from Poole (Dorset) and Southampton (Hampshire). Founded in 1994 and converted to an Employee Ownership Trust in 2022, the firm delivers 24/7 managed IT support, Azure cloud services, cyber security (including XDR/SIEM and tiered Plan 1–3 security packages), business continuity, IT infrastructure and managed print to mid-market and enterprise customers primarily across the South of England, with named logos spanning manufacturing, professional services, defence, retail, education and the not-for-profit sector.

The company's software practice centres on Microsoft Dynamics 365 Business Central (offered as fixed-price Core Accounts at £8,750 and Accounting & Inventory at £13,500 packages, plus bespoke implementations), extended via proprietary and partner modules including the Castrum workflow platform, Jet Reports, Zetadocs AP/expense automation, a mobile WMS (Tasklet Factory), Payroll, and an e-commerce carrier integration. Enhanced's AI offering is layered on Microsoft 365 Copilot, sold in Launch (£25/user/month) and Advanced tiers, with custom AI agents built for Finance, Marketing, Sales, HR and Executive workflows, all delivered within the Microsoft 365 environment.

Commercial economics rest on three pillars: recurring managed-services contracts (helpdesk, security monitoring, infrastructure, print), fixed-price Business Central implementation projects, and a layer of Microsoft licence resale and cloud cost-optimisation engagements (Azure optimisation from £2,000 per audit). The company operates a sales-led, consultative GTM model with dedicated client relationship managers and a free-assessment funnel (Azure migration, EASM, print and infrastructure audits), holds Microsoft Gold Partner, ISO 27001 (April 2025), Cyber Essentials Plus and JOSCAR (January 2025) credentials, and has won regional industry awards in 2023–2025 including GoTech IT Support, Pax8 Beyond EMEA Peak Performance and UK Employee Owner of the Year.

Name

Enhanced Computer Solutions

Legal name

Enhanced Computer Solutions

Website

https://enhanced.co.uk

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Enhanced Computer Solutions is a UK Employee Ownership Trust managed services provider and Microsoft Gold Partner, delivering 24/7 IT support, cyber security, Azure cloud, Dynamics 365 Business Central ERP and Microsoft 365 Copilot to mid-market and enterprise customers across the South of England.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI)

akta.pro secondary industries

Incident Response, On-Call & Operational Readiness (BPAEAKAL), Continuity for SaaS & Cloud Apps (M365/Salesforce Backup) (HDABAIAK), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD)

Keywords

• Managed IT services
• Microsoft cloud solutions
• Cyber security services
• ERP implementation
• Managed print services

Headquarters

HQ city

Poole

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support & Services: Recurring managed services contracts providing 24/7 IT support, proactive maintenance, security monitoring, and strategic advice. Revenue from ongoing monthly service fees and support contracts.
2. Professional Services & Consultancy: IT strategy consultancy, implementation services, project delivery, onboarding, and training. One-time project-based revenue alongside recurring support.
3. Software Solutions (Business Central): Microsoft Dynamics 365 Business Central implementation including core accounting (£8,750), inventory management (£13,500), and tailored ERP solutions. Fixed-price project revenue.
4. Cyber Security Services: Tiered managed security packages (Plan 1, 2, 3) with add-on security elements including XDR, penetration testing, and compliance services. Recurring subscription model.
5. Cloud Services & Azure: Cloud migration, Azure optimization (£2,000 audit), Microsoft 365 deployment, Desktop as a Service. Project and subscription revenue.
6. Managed Print Services: Print fleet management with quarterly fee covering toner, servicing, monitoring, and support. Recurring revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Enhanced Computer Solutions is a Microsoft-focused managed services provider selling 24/7 IT support, cyber security packages, Azure cloud services, Microsoft 365 / Copilot deployment, and Microsoft Dynamics 365 Business Central ERP/CRM software implementations to small, mid-market and enterprise organisations. The offering combines recurring managed service contracts with project-based implementations, supported by Enhanced's proprietary Castrum workflow platform and an in-house team of consultants, engineers and account managers based in Poole and Southampton.

Product overview

Enhanced Computer Solutions is a Microsoft Partner offering IT solutions as a portfolio of integrated managed services and software implementations. The core offering centres on managed IT support (24/7 helpdesk, proactive monitoring, security) combined with Microsoft-centric software solutions. The primary software platform is Microsoft Dynamics 365 Business Central (ERP), offered through pre-set packages (Core Accounts at £8,750, Inventory Management at £13,500) or as a fully tailored ERP solution. Business Central is extended through add-on modules: CRM for sales automation, the Castrum workflow platform, and Integrations & Extensions including Warehouse Management, Jet Reports, Zetadocs expense/AP automation, and Payroll. AI capabilities are delivered through Microsoft 365 Copilot (Launch tier £25/month and Advanced tier) with Enhanced providing deployment and custom AI agents for Finance, Marketing, Sales, HR, and Executives. Supporting services include Azure cloud services, Desktop as a Service, cyber security packages (XDR, MDR), business continuity/disaster recovery, IT infrastructure, IT strategy consultancy, and managed print services. The company operates from Poole (Dorset) and Southampton (Hampshire) offices.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support & Services 24/7 award-winning managed IT support service including proactive monitoring, rapid helpdesk response (95% first-contact resolution), security monitoring, and co-managed IT partnerships for businesses with existing in-house IT teams. Target customers are SMBs, mid-market and enterprise organisations in Dorset, Hampshire and the South of England.
• Managed Cyber Security Multi-tiered subscription cyber security offering (Plan 1, 2, 3) covering email security, MFA, Microsoft Secure Score, EDR/MDR, cyber awareness training, vulnerability management, dark web monitoring and penetration testing, with Cyber Essentials maintenance. Target customers are UK businesses needing certified protection including defence-sector clients.
• Extended Detection and Response (XDR) Advanced cybersecurity offering combining Microsoft security layers, third-party firewalls and Sentinel SIEM with a 24x7 Security Operations Center providing AI/ML threat detection and automated response mapped to the MITRE ATT&CK framework. For businesses requiring enterprise-grade threat monitoring.
• Cloud Services (Microsoft Azure) Certified Microsoft Azure cloud services including migration, management and ongoing optimisation for UK businesses. Designed to reduce upfront infrastructure costs, enable anywhere access and provide scalable, secure cloud infrastructure.
• Azure Optimisation Service Fixed-price (£2,000) Azure cost-optimisation audit that identifies orphaned resources, rightsizes VMs, reviews storage tiers and leverages existing licences to deliver typical 20-30% immediate savings.
• Microsoft 365 Deployment and Management Deployment, licensing guidance and ongoing management of the Microsoft 365 cloud productivity suite (Teams, Exchange, SharePoint, OneDrive) with built-in security. For businesses adopting or maximising their Microsoft 365 investment.
• Desktop as a Service (Azure Virtual Desktop) Cloud-hosted Windows desktop virtualisation service via Azure Virtual Desktop providing scalable, secure multi-session Windows experiences for remote and hybrid workforces.
• Dynamics 365 Business Central ERP Implementation Microsoft Dynamics 365 Business Central ERP tailored to client business requirements, integrating finance, sales and operations with Power BI reporting and automation workflows. Delivered via fixed-price packages or as bespoke ERP programmes for mid-market and enterprise customers.
• Business Central Core Accounts Package Pre-set fixed-price (£8,750) accounting package for rapid Microsoft Dynamics 365 Business Central migration, covering Sales Ledger, General Ledger, Purchase Ledger with AI-powered automation; for 2+ users with a typical two-month implementation.
• Business Central Inventory Management Package Pre-set £13,500 accounting and inventory management package for Business Central providing real-time inventory tracking, demand forecasting, automated reordering and warehouse management for 2-300 users over a typical three-month implementation.
• Microsoft Dynamics 365 CRM Implementation AI-powered Microsoft Dynamics 365 CRM with custom automations, bespoke dashboards and full customer journey tracking connecting sales processes within a single platform. Targeted at sales teams in mid-market and enterprise customers.
• Castrum — Process Workflow & Data Management Platform Enhanced's proprietary Castrum platform providing secure document capture, lifecycle management, collaborative processing across departments, tamperproof audit trails and data encryption. For organisations needing end-to-end workflow and document management.
• Microsoft 365 Copilot Deployment Service Deployment, training and ongoing optimisation of Microsoft 365 Copilot AI productivity assistant embedded in Teams, Outlook, Word, Excel and PowerPoint. Includes tailored Copilot Advanced AI agents built around Finance, Marketing, Sales, HR and Executive workflows. Subscription from £25/month/user.
• Business Continuity & Disaster Recovery Disaster Recovery as a Service (DRaaS) and managed backup covering RTO/RPO planning, Azure backup, server backup, Microsoft 365 backup and disaster recovery runbooks. For businesses prioritising resilience and uptime.
• IT Infrastructure Services Comprehensive IT infrastructure services including network design, hardware procurement, capacity planning and device refresh strategies. For organisations upgrading or consolidating on-premises and hybrid infrastructure.
• IT Strategy & Consultancy (Virtual IT Director) Virtual IT Director service providing board-level IT guidance, tailored IT roadmaps aligned with business objectives, infrastructure audits, cost reduction reviews, implementation oversight and regular strategic reviews for clients without a full-time CIO.
• Managed Print Services Managed print solution providing print fleet control, secure authentication printing, cost tracking, sustainability reporting, toner supply, proactive servicing and on-site/remote support under a quarterly fee. Achieves 94% first-time fix rate and supports up to ~60% carbon emissions reduction.

Quantifiable outcome

• 95% of calls resolved at first point of contact
• +9 more outcomes

Named customers19 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability9 records

Feature8 records

Partnerships

13 partnerships are on record, tiered core, supporting and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner status providing certified expertise in Microsoft technologies including Azure, Microsoft 365, Dynamics 365 Business Central, Teams, and Copilot. Access to exclusive tools, support, and training from Microsoft.
• Digital SpacesupportingTechnology or IntegrationHosting provider partner for cloud infrastructure and data center services.
• Pegasus (Infor)supportingTechnology or IntegrationSoftware author providing ERP and accounting solutions integrated with Enhanced's services.
• N-ablesupportingTechnology or IntegrationTechnical monitoring service and Office 365 backup solutions provider.
• Pax8coreChannel Partner/ Reseller/ DistributorCloud distribution platform for Microsoft products. Enhanced won Pax8 Beyond Partner Award for EMEA Peak Performance in 2025.
• AresssupportingImplementation/ SI/ Consulting PartnerThird-party systems consultant providing implementation and consulting services.
• WhiteLabel ITsupportingImplementation/ SI/ Consulting PartnerWhite-label IT solutions partner for project delivery.
• ChorussupportingTechnology or IntegrationSystems consultant partner for project delivery.
• PraqmatiqsupportingImplementation/ SI/ Consulting PartnerConsulting partner for project delivery.
• Tasklet FactorysupportingTechnology or IntegrationMobile Warehouse Management System provider integrated with Microsoft Dynamics 365 Business Central. Logo: Tasklet Factory.
• Jet ReportssupportingTechnology or IntegrationAdvanced reporting solution for Business Central providing real-time reporting inside Excel.
• ZetadocssupportingTechnology or IntegrationExpense management and accounts payable automation solution for Business Central. Provides document capture, approval workflows, and VAT recovery.
• Boo CharityminorOthersCharity partner helping African children who are disadvantaged through economic poverty, providing educational and shelter projects.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Air IT: UK-based managed service provider focused on Microsoft 365, Azure, cyber security and IT support for SMB and mid-market. Comparable size, GTM model, and Microsoft-centric stack to Enhanced.
• Chess ICT: UK IT services and managed services provider with Microsoft partner status, serving similar mid-market customers. Comparable size and Microsoft-cloud-led service portfolio.
• The One Point: UK managed services provider with cloud, Microsoft 365, cyber security, and business applications. Similar size and customer profile to Enhanced, with comparable managed services + Microsoft partner model.
• Ultima Business Solutions: UK Microsoft-focused IT services and managed services provider covering Azure, M365, Dynamics, and security. Direct Microsoft partner comparable to Enhanced's Business Central ERP and managed services stack.
• Razorblue: UK-based managed IT services provider specializing in Microsoft cloud, Dynamics 365, and cyber security for mid-market. Direct comparable in Microsoft ERP and managed services focus.
• Focus Group: UK IT and communications provider offering managed IT, cloud, connectivity, and Microsoft 365 services. Comparable mid-market MSP with multi-region UK footprint and Microsoft partner focus.
• Mirus IT: UK-based Microsoft partner delivering cloud, managed IT, Dynamics 365 Business Central, and cyber security to SMB and mid-market. Closely comparable in size, services mix, and Microsoft focus.
• Littlefish: UK managed IT services and cyber security provider delivering 24/7 support, cloud, and Microsoft solutions. Directly comparable as a UK MSP with similar Microsoft-cloud-led positioning.
• Pure Technology Group: UK managed IT services and cloud provider with Microsoft Azure, M365, Dynamics, and security offerings. Comparable mid-market Microsoft-focused IT services peer.

Broad incumbents

• ANS Group: Larger UK managed cloud and IT services provider with Microsoft, AWS, and Cisco expertise. Comparable Microsoft-led portfolio but broader, multi-region scale exceeding Enhanced.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/EnhancedPoole
• YouTubeyoutube.com/user/EnhancedTechnology1
• Facebookfacebook.com/EnhancedPoole
• LinkedInlinkedin.com/company/enhanced-computer-solutions-ltd

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Enhanced Computer Solutions