Multitravel

What Multitravel does

Multitravel (legal entity MULTITRAVEL TURISMO LTDA) is a Latin American online travel agency (OTA) headquartered in São Paulo, Brazil, that operates a digital marketplace aggregating travel services from third-party suppliers. The platform enables consumers to search and book flights, hotels, vacation homes, ground transfers, and tourism activities/attractions through a unified multi-product search interface accessible via the company's website (www.multitravel.com) and country-specific domains for Brazil (br.multitravel.com), Argentina (multitravel.com.ar), and other markets. Underlying technology relies on XML-based integrations with supplier systems, providing real-time availability and pricing access to over 60 bed bank contracts and 500,000+ hotel establishments, complemented by connections to major global airlines including low-cost carriers. Additional product modules include pre-bundled travel packages, a favorites/wishlist feature, user account management, and 24/7 customer support delivered through phone, WhatsApp, and physical agency branches.

The company monetizes through transaction-based intermediation fees charged to consumers on top of supplier-set prices, with no disclosed tiered pricing or subscription model. Payment processing is handled primarily through Mercado Pago, with additional bank integrations (Santander, Itaú) and support for Brazil's PIX instant payment system, credit/debit cards, bank slips (boleto), and hybrid payment arrangements. The go-to-market is direct-to-consumer only — the company explicitly disclaims any social media sales channels and does not offer partner-facing APIs. Multitravel serves individual travelers (B2C) across Brazil, Argentina, Mexico, the United States, Spain, Portugal, and France, and operates with a team of 251–500 employees whose leadership brings over 30 years of travel industry experience. The company is privately held (Brazilian Ltda structure, CNPJ 40.052.414/0001-89), has not raised external capital, and complies with Brazil's LGPD data protection framework.

The business is founder-led, with Santiago Penone serving as co-founder and CEO. Co-founded circa 1994 (per company-stated history of 30+ years of industry experience), Multitravel combines an online booking platform with traditional agency touchpoints, positioning itself as a price-comparison and convenience intermediary between consumers and global travel suppliers rather than as an asset-owning travel brand.

Name

Multitravel

Legal name

MULTITRAVEL TURISMO LTDA

Website

https://multitravel.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

251–500 employees

Short description

Multitravel is a Brazil-headquartered online travel agency operating a digital marketplace that aggregates flights, hotels, transfers, vacation homes, and activities from third-party suppliers for individual consumers across Latin America and select international markets.

Ownership category

akta.pro rank

Product category

Online Travel Agency

NAICS

Travel Agencies (561510), Travel Agencies (56151)

SIC

Transportation Services (4700)

akta.pro primary industry

Package Travel & Dynamic Packaging Marketplaces (Flight+Hotel+Car) (THALAFAH)

akta.pro secondary industry

Travel Ancillary & Add-on Booking Platforms (Insurance/Baggage/Seat/Upgrades) (BPAMAIAN)

Keywords

• Online travel agency
• Flight booking platform
• Hotel reservation system
• Travel intermediation services
• Vacation package booking

Headquarters

HQ city

Concepción De Buenos Aires

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Technology or R&D, Operations, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. Travel Intermediation Services: Multitravel acts as an intermediary between consumers and travel service providers (airlines, hotels, car rental companies, attractions). Revenue is generated through intermediation/booking fees charged to consumers for managing the transaction between customer and service provider.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Multitravel is a digital online travel agency that aggregates and resells travel services from third-party suppliers to individual consumers. Its platform enables booking of flights, hotels, vacation homes, transfers, activities, and bundled packages by integrating with airlines, 60+ bed banks, and 500,000+ hotel establishments through XML connections, with 24/7 customer support before, during, and after travel.

Product overview

Multitravel is an online travel agency operating a digital marketplace that aggregates and resells travel services from third-party suppliers. The platform functions as a unified travel booking portal combining five core service modules: Passagens (flights), Hotéis (hotels), Casas (vacation homes), Serviços (activities/tours), and Traslados (transfers). The product architecture integrates XML connections with over 60 hotel bed bank contracts and major global airlines to provide access to more than 500,000 hotel properties. Additional modules include Pacotes (bundled travel packages), a Favoritos (favorites/wishlist) feature for registered users, and user account management. The platform operates exclusively as a direct-to-consumer digital channel without API or partner access.

Differentiator

Problem solved

Functional benefit

Products and services

• Passagens (Flights) Online flight booking service enabling individual travelers to search and book one-way, round-trip, and multi-destination flights from major global airlines and low-cost carriers, with filters for airline, class, baggage inclusion, and flexible dates.
• Hotéis (Hotels) Hotel accommodation search and booking platform providing access to over 500,000 hotel properties worldwide via XML-integrated bed bank contracts, with filters for nationality, apartment type, category, and property name.
• Serviços (Activities and Tourism Services) Online booking service for tourism activities, attractions, excursions, and destination experiences available through Multitravel's platform in global destinations.
• Traslados (Transfers) Airport and destination transfer booking service offering shared and private transfer options with flexible cancellation policies, integrated into Multitravel's travel platform.
• Casas (Vacation Homes) Vacation rental properties and homes booking service accessible through Multitravel's multi-search platform alongside flights, hotels, and transfers.
• Pacotes (Travel Packages) Pre-packaged travel bundles combining flights, hotels, and other services at bundled rates, offered to consumers through Multitravel's platform.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature2 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Booking.com: World's largest OTA, dominant in hotel intermediation with broad flight and package offerings. Competes with Multitravel for the same consumer hotel-booking demand in every market Multitravel operates in, but at vastly greater scale and with API/partner distribution Multitravel lacks.
• Expedia Group: Global OTA conglomerate (Expedia, Hotels.com, Vrbo, Trivago). Overlaps with Multitravel in flights, hotels and packages, and competes through deeper loyalty programs (One Key), B2B partner network and brand marketing.

Emerging players

• Kiwi.com: Czech-headquartered OTA known for virtual interlining and aggressive price-discovery UX. Comparable as a digital-first OTA targeting price-sensitive multi-leg travellers across Europe and LatAm, though differentiated by its self-connect model.

Direct peers

• Hurb (formerly Hotel Urbano): Brazilian online travel agency known for packaged travel deals (flight + hotel + experiences) targeting Brazilian leisure travellers. Closely comparable business model — heavy on dynamic packaging, take-rate economics and LatAm consumer travel.
• Viajes Falabella: LatAm travel agency owned by Falabella, operating across multiple South American countries with flights, hotels and packages. Directly comparable in geographic footprint (Chile, Peru, Colombia, Argentina, Brazil) and B2C OTA intermediation model.
• Despegar (Decolar): Largest LatAm-focused OTA, publicly listed (NYSE: DESP), offering flights, hotels, packages and ancillary services across the same geographies Multitravel targets. Directly comparable business model — XML-aggregated third-party inventory, transaction-fee revenue and multi-country LatAm footprint.
• Submarino Viagens: Brazilian OTA (part of the B2W/Lojas Americanas group) selling flights, hotels and packages to Brazilian consumers. Comparable as a domestic Brazilian OTA intermediator with similar product breadth.
• eDreams ODIGEO: European-headquartered OTA serving Europe and LatAm with flights, hotels and dynamic packages via the Prime subscription model. Comparable as a multi-region OTA competing on price comparison and packaged offerings.
• CVC Brasil: Brazil's largest offline/online travel agency, operating physical stores plus an online platform for flights, hotels and packages. Comparable to Multitravel as a Brazilian multi-channel OTA with branch + digital + WhatsApp customer service and a similar product stack.
• Lastminute.com: European OTA focused on dynamic packaging of flights + hotels + experiences with strong Mediterranean/LatAm overlap. Comparable product (package-led, intermediation-fee model) and similar mid-market OTA scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/multitravelcom1
• LinkedInlinkedin.com/company/multi-travel-com

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Multitravel