What DeLaphone does

DeLaphone, now operating as DLP, is a Ghana-headquartered (Accra) private cloud communications and customer engagement platform that has been in operation since 2007. The company delivers a unified stack of PBX and call center, customer relationship management (CRM), and Communication Platform as a Service (CPaaS) for voice and SMS, supported by SIP trunking, multi-country African virtual numbers, and a 24/7 Digital Receptionist service. Additional products CBS and FISH AFRICA extend the portfolio beyond core telephony.

The platform is positioned for African markets, with virtual-number coverage that lets customers establish a local presence across multiple African countries without physical offices, and a stated focus on financial-services and enterprise/mid-market customers such as United Pension Trustees and Old Mutual Ghana. The technology integrates voice, messaging, routing, and customer-data workflows into a single product surface, with a quoted 24-hour maximum ticket resolution SLA used as a customer-acquisition lever.

DLP runs a hybrid go-to-market combining consultative enterprise sales (phone, email, Request a Consultation) with a self-serve Sign Me Up pathway, supported by a modest digital presence (corporate website, Twitter/X, LinkedIn, Instagram). The company is privately held, has 1–10 employees, has raised no external funding, and has no disclosed revenue.

Name

DeLaphone

Legal name

DLP

Website

https://delaphonegh.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1–10 employees

Short description

DeLaphone (DLP) is a Ghana-based cloud communications platform offering PBX, call center, CRM, CPaaS, SIP trunks, virtual numbers, and digital receptionist services to enterprise and mid-market businesses across Africa, with anchor customers in financial services.

Ownership category

akta.pro rank

Product category

Cloud Communications & Telephony

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG)

akta.pro secondary industry

Messaging APIs, CPaaS & Programmable Communications (BPAMACAL)

Keywords

• Cloud telephony
• Business communications
• Call center software
• PBX solutions
• CPaaS services

Headquarters

HQ city

Accra

HQ country

Ghana

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. Subscription - PBX & Call Center: Monthly/annual subscription for cloud communication and call management services, providing seamless voice connectivity and call center capabilities.
2. Subscription - CRM Platform: Recurring subscription for unified CRM platform used to manage sales pipelines and customer relationships.
3. CPaaS - Voice & SMS Services: Subscription or usage-based charges for Communication Platform as a Service powering scalable voice and SMS outreach.
4. SIP Trunking Services: Voice connectivity services billed on a subscription basis for reliable business communication.
5. Virtual Numbers: Monthly subscription or recurring fees for virtual numbers providing local presence across African markets.
6. Digital Receptionist: Subscription-based intelligent voice assistant service for professional 24/7 call handling.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

DeLaphone (DLP) is a cloud-based telecommunications and customer engagement platform that provides PBX, call center, CRM, and Communication Platform as a Service (CPaaS) capabilities. The company enables businesses and their clients to communicate more effectively through integrated telephony, SIP trunks, virtual numbers, and digital receptionist solutions, primarily serving African markets.

Product overview

DLP (formerly Delaphone) operates as a unified platform-plus-modules architecture offering business communication and customer management solutions. The core product portfolio includes PBX & Call Center (cloud communication for call management), Customer Relationship Management (CRM), and Communication Platform as a Service (CPaaS) for voice and SMS outreach. Supporting services include SIP Trunks for voice connectivity, Virtual Numbers for African market presence, and Digital Receptionist for automated call handling. Additional products include CBS and FISH AFRICA, though detailed descriptions are not available.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud PBX & Call Center Cloud-hosted PBX and call center solution that enables businesses to manage inbound/outbound calls, queues, and agent operations without on-premises hardware. Targeted at enterprises and SMEs needing scalable telephony infrastructure.
• CRM Platform Customer relationship management tool integrated with the telephony platform to help organizations track customer interactions, leads, and engagement history across communication channels.
• CPaaS (Communication Platform as a Service) Communication Platform as a Service offering that exposes voice, messaging, and related telecom capabilities via APIs for developers and integrators to embed communication features into their own applications and workflows.
• SIP Trunks SIP trunking service that provides IP-based voice connectivity between an organization's PBX and the public telephone network, replacing legacy PRI lines.
• Virtual Numbers Virtual phone numbers that allow businesses to establish a local presence in multiple African geographies without a physical office, with calls routed through the DeLaphone cloud platform.
• Digital Receptionist Automated voice assistant / smart receptionist that handles inbound calls, routes callers to the right extension or department, and provides menu-based self-service for businesses.

Quantifiable outcome

• 24-hour maximum ticket resolution SLA for systems-related support

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Plivo: CPaaS platform providing voice, SMS, and SIP trunking APIs to developers and enterprises. Comparable to DLP's CPaaS and SIP Trunks services, particularly for SMB and mid-market customers.
• Telnyx: Cloud communications provider offering SIP trunking, programmable voice/SMS, and private global networking. Comparable to DLP's SIP trunks + CPaaS stack with similar target customers in mid-market and enterprise.
• Africa's Talking: Africa-focused CPaaS platform providing SMS, voice, USSD, and payment APIs to African developers and enterprises. Closest comparable to DLP given shared African-market focus and CPaaS/SIP-like service portfolio.

Broad incumbents

• RingCentral: Global UCaaS and contact center provider with cloud PBX, messaging, and customer engagement solutions. Overlaps with DLP's PBX & Call Center and Digital Receptionist offerings at enterprise scale.
• Bandwidth: Communications platform offering CPaaS, SIP trunking, and enterprise messaging services. Direct overlap with DLP's SIP Trunks and CPaaS Voice & SMS offerings.
• Infobip: Global CPaaS and customer engagement platform with significant African carrier relationships. Competes with DLP on programmable voice/SMS and omnichannel communications for enterprise customers.
• Twilio: Global CPaaS leader offering programmable voice, SMS, SIP trunking, and contact center APIs. Direct overlap with DLP's CPaaS, SIP trunks, and call center capabilities, though Twilio serves a much broader, Africa-inclusive customer base.
• Vonage (Ericsson): UCaaS and CPaaS provider (now part of Ericsson) offering programmable communications APIs and cloud PBX solutions. Comparable to DLP's combined PBX + CPaaS positioning for enterprise customers.
• 8x8: UCaaS and contact center as a service (CCaaS) provider offering cloud PBX, voice, and customer engagement tools. Comparable to DLP's PBX, Call Center, and Digital Receptionist product lines.
• MessageBird (Bird): Omnichannel CPaaS platform with strong European and emerging-market footprint. Overlaps with DLP on voice/SMS APIs and customer engagement tooling for SMB and mid-market customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/delaphonegh
• LinkedInlinkedin.com/company/delaphone-gh
• Instagraminstagram.com/dlpafrica_
• Facebookfacebook.com/delaphonegh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DeLaphone